My husband and I were in Starbucks on June 5, 2023 between 3:14pm to around 5:15pm.
We were sitting in the middle of the store. My husband had his back to the register and I had my back to the front entrance, we both had our computers out. While we were in the store, 5 or 6 teenage kids came in shirtless, shoeless and screaming profanities at each other. They were yelling, using incredibly vulgar language and pulling all of the food products out of the fridge section with no intention to buy anything. They asked the cashier for large waters, one for each of them, and each of them were given water. They were heading out of the store, from my husbands view he saw them line up, waters in hand and say "Ready, go!". Before I knew it I was hit in the head with a water cup, 2 large water cups soaked our computers and us. I couldn't see the screen of my computer clearly because of how much water was on it. We were startled and overwhelmed by what had happened. The whole store acknowledged the incident and asked us if we were okay. The Starbucks staff said nothing and started mopping up the mess. Nobody contacted the police or their managers to ask for help with the situation that had just occurred.
On June 7th my husband and I went into the Starbucks to ask for the manager. The manager, Andrew, was acting very uncomfortable and pretended like he didn't know what we were talking about. Suddenly after we explained more about the story, he knew what we were talking about. Andrew focused his concerns on Starbucks making sure the people who threw the water wouldn't come into his store again. Never once did he ask if I was okay, if the computers were okay. We asked for the police report and incident report. There was no police report because the police were taking too long to answer so the shift lead hung up because he got tired of waiting. Andrew told us we were not allowed to have access to the incident report with out the district managers approval. We then asked for video footage, we weren't allowed to have that either. He casually lead us to the door so he could be done talking to us, he got our phone numbers and told us he would call us the next day with answers from the district manager.
June 9th, still no answers, I call the Starbucks help line, explain the story and demand answers. Arial, who was very helpful, told me she would reach out to the high priority escalation team because this was a real problem. I was told I'd be reached out to within the next 48 hours via email.
June 13th, I get an email from Starbucks asking for feedback on how the situation was handed. TERRIBLE, NO ANSWERS STILL.
June 19th, my husbands computer no longer works. We take it to a computer repair shop and they tell us it is due to water damage. We have to pay over $1,500 for a NEW COMPUTER. We call the Starbucks help line again, they said our case number (CS1154658) WAS CLOSED because it had been resolved. Nothing was resolved though and nothing was handled at all. We got another case number today and we were told again someone will reach out to us and make it right.
Starbucks something needs to be done about this. We have to buy 2 BRAND NEW LAPTOPS because of something that happened in your store. You served people that were shirtless, shoeless and causing problems. Loyal customers were hurt, vandalized and $4,000 worth of property was ruined and nothing has been done about it. read more