Eric was super friendly, 10/10 customer service! Quick service and great attitude in the drive-thru.

I'm reaching out because I am extremely frustrated and honestly pretty angry about how the holiday bear release was handled here in Knoxville, Tennessee. I waited two months for this drop. I planned for it, woke up early, and made a special trip before work on Thursday expecting the product to actually be available. Instead, here's what I walked into: a parking lot overflowing, a line wrapped around the building, and customers being told the store received two bears total and both were sold directly to employees. Not a single customer had a fair shot. That alone is unacceptable. I then went to the Starbucks inside my local grocery store. They never received any bears at all. On Friday, I tried another Starbucks on my way home, and once again, that store also never received a single bear. At that point, it truly felt like a joke. Knoxville is a major city. The idea that multiple stores didn't receive the item, while others received so few that employees took them before customers even had the chance, is ridiculous and unfair. Whether this was a botched rollout or some kind of "social experiment," it left a lot of customers feeling misled and disrespected. People spent time, gas, and energy chasing a product that wasn't even stocked. There was zero communication, zero transparency, and no accountability for stores where employees bought the items out from under customers. I expect a real explanation for how this happened and what Starbucks plans to do to make this right and prevent it from happening again. read more

On Saturday October 14, 2023 at 11:11am. This Starbucks employee, went the extra mile for a Starbucks customer in the drive thru. I was on my way to pickup my favorite Starbucks coffee order, when I saw the Starbucks employee, help a car that was broken down in the drive thru. He even made that the customer received her Starbucks coffee order, while pushing a car to a safe location. read more

Starbucks - Coffee & Tea Near Me - Knoxville, Tennessee

The workers are slow and got orders all wrong. They also look miserable doing their jobs.. read more

Starbucks - Coffee & Tea Near Me - Knoxville, Tennessee

Staff was friendly and the drink I got was good. However it is a bit pricey. Overall a nice experience and the line moved by quickly.

Stopped into this location today to pick up a couple of bags of piles place whole bean. Staff was friendly. In and out very quickly. Parking lot is a little tricky to navigate and exit to main road is only accessible via two means that only become familiar once you frequent this location a few times. It's extremely busy always given its location. I'd recommend stopping here. read more

I've never had an issue with this Starbucks, though I don't visit it often. Today at 11:30am, the drive-through was just about 4 cars long; it moved quickly. However, the cup of coffee she handed me through the window was dripping out from under the lid on all sides and down the sides of the cup. I had to ask her for napkins and a new cup and lid only to have it spilling all over again. Finally, I just asked her to pour some of it out to prevent any more leakage as to avoid coffee all over me and the car. It seems that some proper training could possibly help the young lady at the window. read more

Starbucks - a parking lot with a starbucks sign - Coffee & Tea Near Me - Knoxville, Tennessee

I left this location a bit ago with my matcha and two birthday cake pops. I didn't notice it at first, but I just looked at my drink and saw the barista doodled a cute little cat on my cup. I hope this review somehow reaches that barista because I just want to say thank you. I have had one of the worst weeks of my life and this gesture brought me to tears. I happen have a black cat at home and I love him so much. This was so sweet and made me smile. Thank you. read more

Starbucks - a hand holding a cup of matcha tea - Coffee & Tea Near Me - Knoxville, Tennessee

Starbucks is Starbucks. Why do people like it so much? Sugar! I get my usual soy green tea latte or frap and I left satisfied. I like that they filled my cup to the top versus the one on Cumberland that gives me a cup 7/8th full. There was a time when it was only 6/8 full! We all know Starbucks is expensive, thus that extra 4 sips is a big deal. Staff: not the young crowd Average seating Lots of parking space read more

okay so, to clarify this starbucks gets SUPER busy around the holidays. line wrapped around the building busy and the inside packed full as well. i have had a fair share of good experiences here with friendly baristas and consistent drinks but at my past few visits the staff have been unpleasant and rude. after placing an order on the app and still waiting in the drive thru for about 20 minutes, i pull up to the ordering speaker and tell them i ordered on the app. they told me that was fine and they were working on it. after pulling up to the window, the girl tells me that i have to come inside and wait on my order as they are backed up on online orders. now i can understand if she explained that this isn't their fault and their system is flawed, as i would have no way of knowing i was wasting my time in the line, but she just looked at me and said "that's all we can do. sorry." in the most unfriendly way possible. so i go inside and wait yet another 20 minutes for my singular drink and food. SOMETHING here needs to be changed read more

The drink was right HOWEVER... no greeting at the order board. I got a "Hi..." after I replied, I was promptly told to give them "5-10 min for a mobile order, but since no one is in line come up to the window". Uhm okay? *if there's no one ahead of me, shouldn't you be, idk, making an order?* I pull up to the window. No greeting (ok must be making it?) *window opens* "Here you go..." Thanks? Probably some of THE WORST customer service I've had to-date. My apologies for messing up your selfie or Instagram scrolling time read more

I have already posted a review on 3/5/2023 but wanted to add some thoughts. I was there very recently on a late Saturday morning and they were busier than I have ever seen them. All employees were fully engaged and working very hard. I noticed a lot of customers complaining and making rude comments due to their wait. The thing that impressed me was the consistent, professional and gracious, polite behavior of the employees in response. I was irritated with the customers because I believe we are so fortunate to have someplace to get wonderful treats to help us through our days--and especially with the grim realities we have lived through in recent years. I hope that someone notices the dedication of these employees and gives them credit that they deserve. read more

Obviously the most "happenin' " Starbucks in Knoxville. Goodness. Not a lot of available seating because the flow of traffic was constant into this location. Most seating is in tall stools at thin work counters. This location is great for the independent worker with laptop but the "hangout and talk for hours" crowd is better off at another location. Apparently a freezer malfunction caused this location to be without any sandwiches this morning. A number of disappointed patrons. I ordered the Very Berry Hibiscus Refresher - Grande. It was definitely refreshing and included four blackberries which was a nice addition. Staff seemed rather friendly. Chatty with some customers. Cordial with others. Bathrooms could use attention, which perplexes me in a location that has 7 people on the floor working. Coffee isn't my thing but it's clearly a thing for many Knoxvillians. And this is where they are hanging out! read more

I am not usually one to complain. However my experience here could have been much better. My husband always orders a hot mocha. Never had an issue. But this time around he began having an allergic reaction. He is allergic to tree nuts/ almonds. Starbucks, you need to be making sure you let people know what you wear putting in their drinks. This is preposterous. Luckily we had his medication on hand. read more

I frequent this location as you can tell by my checking. I like this location as it is not overly crowded with tourist. The store is busy at times and you can have a little wait but they have always gotten it right. The store has a plenty of tables for those that study. The only thing I can complain about is that at times it is freezing in there. Cold outside bring your electric blanket to keep ware here. The staff are friendly and will answer your question or make suggestions. This location probably has the best staff in this area. I get my usual and it has not been bad yet. read more

Best place ever... went through drive thru and it was fast, and the girl at the window was super friendly read more

Starbucks - Strawberries n Creme - Coffee & Tea Near Me - Knoxville, Tennessee

First day ever walking into this location and I request for a "for here" mug to save $ 0.10. The next day, I come back was about to utter my order and the staff member stole the words out of my mouth. How did she know? I call that great service. It is always a good feeling to have the staff member anticipate your order. The overall atmosphere is very upbeat. The staff love their work and service is with a smile. Always. read more

The best Starbucks in Knoxville. As a given, Starbucks has awesome coffee but what sets this Starbucks a part is the high wooden 20foot ceiling. I love the light in this place. There are windows all around plus windows up top. The best atmosphere and awesome workers who are really are personable. read more

Starbucks - The best Starbucks in Knoxville. - Coffee & Tea Near Me - Knoxville, Tennessee

I love this place. The staff is friendly, quick, and incredibly skilled. In dozens of visits, they've never provided anything but a good experience. Good food/drinks, made with a smile (under the masks that don't seem to spend a lot of time drooping onto their chins, like lots of other stores). I absolutely recommend them. The stuff is good, the people are even better. read more

Excellent customer service using the drive thru. Normally they be all plain. Excellent personality for 5:30am

Had the worst customer service I've ever had at a Starbucks! The guy taking our order was great; it went downhill from there... Gave them a common recipe for a "secret" frapp that I've ordered other places without them batting an eye. The lady came to the window to complain. Then had ordered two coffees with whole cream, as I am off carbs. Came with milk and no sweetener that was requested and on label. Asked for cream, the lady slammed my drink down, loudly exclaimed her disgust, made me wait (again) for several other drinks to be made, then shoved them back to me. Won't be back. I'll go to another Starbucks that fulfills their mission of serving their customers. read more

I think this location and the Turkey Creek location both have the worst customer service out of all the Starbucks in the area. I have been through the drive through several times and haven't even been greeted or told thanks. Guess I'll stick to the Montvue and KP next to Salsaritas locations. read more

This is possibly the worst Starbucks I have been to. I keep going back because it is in my way to work and by my Kroger. Maybe once I have gotten what I really ordered. 3 inches of foam on a latte. I have to wait until 8 and go to the Starbucks in Target on Ray Mears. They are spot on every time read more

My favorite Starbucks in Knoxville! Brad and his team always take good care of me.

my caramel frappe is always just completely foam. I even get it without whip. I usually can't even taste anything but foam and hard ice chips read more

Last 2 venti skinny vanilla lattes I've ordered had NO vanilla in them! And I even told the guy taking my 2nd order what happened and stressed PLEASE make sure they put the vanilla in it this time. He assured me it would be added, and didn't change me for it. Nada! Both these orders were thru the drive-thru. I called and complained to the MOD...will try them one more time as the drink will be free. I'll update if the order is correct...and increase from 1 star. Extremely frustrating since a hot drink is too hot to try before leaving the window. I'm not sure I'll tip again...ever. read more

Quick, consistent and correct..probably the best Starbucks in Knoxville (or Montvue). #Payitforward also popular here so don't be surprised if someone anonymously buys your drink and feel free to pass on the gesture! read more

I hate Starbucks regular coffee. I think it's bitter. But I love their fat free, sugar free latte.

Barista staff is friendly and helpful. Terrific blend of business yet respectfully quiet environment.

Best Starbucks in Knoxville! The employees know who you are and what you like! Wonderful patio and a convenient location.

My favorite Starbucks by far. Accepts mobile payment if you have an iPhone or android with the Starbucks app. I used it here for the first time. Fast service. read more

This is my favorite Starbucks in Knoxville. They stay pretty busy, but I've never had to wait very long. My order is always correct and everyone is always friendly. read more

This is the best Starbucks environment ever. I love the service and it's a perfect spot to get your work done!

Starbucks is awesome! The baristas really know how to make a delicious latte! Whenever I need that pick me up in the morning I always choose Starbucks! They were really busy but still got me my coffee in no time! read more

They are super lazy at this Starbucks. I purchased the tuxedo mocha and on the top of it is supposed to be whipped cream with have if it chocolate syrup and the other half shaved chocolate chips . They put one drop of chocolate on it then gave it to me. I am never going to the Starbucks on Kingston like again read more

Used to be my favorite Starbucks intown, used to have the BEST customer service, but after my last two visits I'd have to say i'm in extreme disappointment. The young lady, whose lipstick was blood red with dark brown/black hair and mismatched eyeliner with no name tag , I had make my drinks today was a royal B***ch. She was very rude about the fact I asked her for a Cafe Expresso Frap, she then proceeded to tell me they didn't make that drink, when in fact I had ordered one just the day before from the same Starbucks and they had told me the Expresso Frap was becoming a classic drink, she then made me some concoction of expresso, milk and ice, which was as liquidy as iced coffee with no whip or anything. I proceeded to tell her this was not what I was looking for, she argued with me for about 10 minutes about the difference between a "Cafe expresso Frap" and an "Expresso Frap" I honestly was appalled by her customer service for I am a Panera Bread cashier and would never argue with a customer whether I thought I was right or not. In the end she through the drink back in the blender and added more ice then put whip on it, which in my personal opinion was not the right way to fix it, she should of just re-made a new drink especially since she had just got done telling me how different the Frappuccino's were. Silly Stupid Barista Girl. read more

Very busy store and for good reason - this is the best Starbucks in Knoxville. Fast, wonderful employees, (Vanessa in particular is WONDERFUL!) and consistently great service. read more