Go somewhere else! Their customer service is awful. Their employees do not receive good training and it is very obvious. Half of their employees do not know the menu well and have to consult with other employees every time. They do not deliver proper items as ordered--I ordered the oatmeal and was handed only the cup of oatmeal and a fork (ummm? Ok?)--no toppings, (no spoon). When I asked for toppings I was rudely told the oatmeal does not come with toppings. I countered that it does come with toppings as pictured on their menu and as I have previously ordered and received it at many Starbucks stores. The employee rudely walked away and came back with a single bag of dried fruit and no other toppings to offer. I was so disappointed and surprised by this poor customer service that I just drove away--I won't be coming back to this location. AT ALL. (P. S. Their parking/in and out traffic flow in the mornings is terrible! Poorly designed parking lot so beware if you're trying to make it to work on time--people will ruthlessly/selfishly block you in!) read more

I stopped to get a Medicine Ball this morning. I've been running running all week and now I've feeling as if my throat is getting scratchy. I'm trying to avoid the soreness. This weather doesn't seem to help either. I was immediately greeted by Donny (my Barista). We laughed for a moment before I placed my order. He was friendly, patient with me while I look at the menu and decided on getting an everything bagel with my Medicine ball hot flavored Citrusy tea. My bagel was toasted perfectly, I didn't even need cream cheese that's how good it was to me. I was given just enough butter to enhance the flavor. I gobbled that bagel up. Lol read more

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We loved stopping in after arriving to DFW from a business trip. On our way home and wanted to try the new cherry chai. Delish. The staff was awesome and they have a resident artist. Check out pic of their chalk board. read more

Starbucks - Artwork by Partner Daniel!! It's beautiful. - A chalkboard sign displays artistic floral illustrations, including pink blossoms on the left and purple lavender on the right, with two painted drinks in the center—one with a pinkish hue and the other with a greenish tint. The sign is placed behind a wooden counter, suggesting a cafe or restaurant environment. - Coffee & Tea Near Me - Irving, Texas

I visited this Starbucks today and had a really disappointing experience. I asked to purchase a cup of ice and made it clear multiple times that I was willing to pay for the cup. The staff refused repeatedly, without explanation, even though this is a simple and reasonable request. I've been dealing with a severe sore throat, and ice is one of the only things that brings relief. Instead of helping, I was forced to buy an entire drink just to receive the ice I originally asked for. Customer service felt dismissive and unnecessarily rigid. I hope the store's management will address this and ensure the staff is properly informed about basic service standards. No customer should be treated this way, especially when they're offering to pay for what they need. read more

Starbucks - Two Starbucks cups are placed on a wooden table inside a Starbucks store. One cup contains a beverage with a plastic lid, and the other cup is empty with a decorative red and white design. The background shows chairs, a tiled floor, and part of the store interior, indicating a casual dining environment. - Coffee & Tea Near Me - Irving, Texas

Location: off feeder, convenient for easy access Parking:limited but also next to shopping strip so options available Staff:sweet and helpful Wait time: none Seating:indoor and outdoor Price:average Food: went for a warm chocolate chip cookie. Perfect size and heat. read more

Starbucks - The photo depicts the front exterior of a Starbucks Coffee location, featuring a brick and stone facade. There are outdoor tables with chairs and green umbrellas set up on the sidewalk for outdoor seating. The storefront has large glass doors and windows, with signage indicating the business name. The parking lot and cars are visible through the windows, and the building's address is displayed on the corner. - Coffee & Tea Near Me - Irving, Texas

Use to be one of my favorite spots but they have a new manager and she's is way to lenient. The girl with that red streaks in her hair does more talking then working and she got my drink wrong today and then lied about it. The drink tasted like warm milk with no caramel. I asked for a Caramel Macchiato with blonde espresso, extra hot, extra caramel but what I got was warm foam milk with no caramel. Girl had an attitude when I asked about the drink and by the way this was at 6am on a Saturday and no one was there but me and maybe one person at the drive through so it's not like she was busy. Also the bathrooms are crawling with gnats and the front store floors where littered with paper wrappings the music was so loud I couldn't even hear the girl taking my order and she couldn't hear me. Four people working but no real working going on. I guess Starbucks has run it course and I need to find a new and better coffee spot. read more

They never get my order right! I've waited 15 mins before and everyone else before me has recieved they drink.

this is by far the worse place ever,my experience this morning was it for me I waited 30 mins for a basic coffee add sugar free vanilla in it and still never got it, so people that was ordering after me got their coffee before and just to clear things up they didn't order on the app. Not a very friendly group of people but it's early in the morning so that doesn't bother me but when I got my refund this morning my coffee still wasnt being prepared and this isn't the first time this has happen because it's normally a lady there that if come in and she already knows what I drink she pour a cup of coffee and I can be on my way because this incident has happen before so she always go ahead get me out the way but she wasn't there this morning, this was by far the worse experience I ever had at a Starbucks read more

Whatever they're paying these people it's not enough..... I come through here often as it's by my job. Drive thru is always quick. I've come and sat inside for my lunch break multiple times as well, everyone is always really friendly. I got my coffee this morning on Valentine's Day and they had decorated my cup; such an adorable and sweet gesture. It almost made me cry. Love this location! read more

Starbucks - A clear plastic Starbucks cup filled with iced coffee, featuring a white logo of a mermaid. The cup is decorated with handwritten messages and small hearts, including the phrase "happy Valentines". The drink appears to be a coffee beverage with ice, and the cup is placed on a light-colored surface. A hand is holding the cup from the side. - Coffee & Tea Near Me - Irving, Texas

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i always have a great experience visiting this starbucks before i head in for work due to the friendly customer service. However, there is particularly always one employee working the drive-thru who shows that she isnt happy shes on the clock everytime i have the "pleasure" of being serviced by her. not sure of what her name is but she looks like the actress, Heather Matarazzo. She rolls her eyes, has me repeating my order multiple times due to her not listening, and she throws the food at me. maybe she doesnt specifically enjoy me coming there for whatever reason but she makes me not even want to come back to this location honestly. My peace of mind is important. Dunkin is down the street lol no other complaints with this location though but shes definitely leaving a sour taste for me. read more

Wish I could have looked up the ratings for this location before coming here. It is small and dirty compared to other locations. They seemed to short changed you on the drinks as well. I'd asked them to top off my drink and they said it comes like that as is and she just turned her back on me. I've ordered this drink many many times at other locations and this isn't how it usually comes out. Even the lady waiting on her order made a comment of them really short changing my order. Won't definitely be coming back here. read more

Starbucks - Coffee & Tea Near Me - Irving, Texas

Omg this location is actually a legit vibe. I love almost everything about here except for the fact that I can't afford to come here every day. First of all the baristas are so sweet and lil cuties and attending I love the diverse attitudes of everyone. And the fact I wish I could be their friends especially lavender hair . I think she did it to match the new lavender matcha drink if you ask me . Idk why everyone hasnt given 5 stars. The Dyson hand dryers are like a cherry Shirley temple. They are the coolest science as well if you you look up you can tell the architect and the owner knew that we need to see the ventilation system and all the fun construction builder things. Will continue to love Starbucks forever !!! I usually never even leave reviews not to mention I'm on my second butter croissant with just butter who needs jelly when you have the best saltiest butter ! Not to mention again they serve the matcha perfect temp and the sweet ladies made sure it was perfect just like them. read more

Starbucks - Featured Dark Roast, Matcha Latte, Butter Croissant - Coffee & Tea Near Me - Irving, Texas

This location is disgusting. The restroom was almost out of toilet paper, totally out of soap, trash all over the floor. The trash in the dining room was also overflowing. I mentioned to the manager that the restroom needed attention and she barely looked up from her phone. Clearly not concerned, but I bet the health department would be! Only good thing - my mobile order was ready so I could leave as quickly as possible! read more

I go to this Starbucks every weekday morning. It doesn't open until 530am, I usually get there 5-8 minutes before they open & just read my book until they open. There has been 2 times this month that didn't open at 530. Once the mgr had a flat & was running late (understandable). Then Friday I waited in the line with 4 cars behind me & 3 people waiting at the door (to be unlocked). No order was taken, I waited till 535, nothing. I drove up to window & knocked nothing. I called to make sure they were ok nothing, after 10 minutes I left to go to the Starbucks on Marsh ln. I would give them 5 stars if not for this. When they do open on time Alex usually knows me & asks if I want the usual. Yes please, do you have your cup? Yes ma'am, ok drive on up. I am done in 2-3 minutes. They always make my coffee exactly the way I like it & it's so hot & delicious. No one wants to be around me without my coffee especially that early in the morning. All the staff is super friendly and really know their regulars. Go try it it's great if they are open. read more

I gave my order at the speaker and when i arrived to the window i was asked to repeat my order. The girl at the window still got my order wrong. When i informed her that she did, she stated she didnt hear me ... well not just say that before getting my order wrong. Instead of correcting the size she just added more cold foam so half of my venti drink was full of cold foam . read more

Starbucks - Venti iced latter with half of the cup being filled with cold foam. - A clear plastic Starbucks cup filled with an iced beverage, topped with a lid and a green straw, is held inside a vehicle. The background shows a parking lot with a few cars and a Starbucks store across the lot, with trees and cloudy sky visible through the vehicle window. - Coffee & Tea Near Me - Irving, Texas

Came in the other day for a new drink to try. An awesome barista named Victoria helped me with my order and recommended me a venti iced brown sugar shaken espresso... a mouthful for a drink name but I found my new fav. This Starbucks is very clean behind the counter and in the cafe. The bathrooms were spotless as well. The other staff were extremely nice- welcoming me in and saying goodbye on my way out. I'm a new regular here. Thank you for being so kind and helpful. read more

Even on vacation, I must have my Starbucks. After a quick search and a uber call, I found myself here. By the time I got there, my drink wasn't ready but it didn't take long not to mention it gave my the opportunity to look around and see what they had to offer. I love looking at the clearance racks whenever I am in a Starbucks. Not much on the clearance and this location itself is a little small. The sitting area wasn't available yet as I assume they are still not fully open. My drink was made as per the instructions and all was right with the world when I did receive it. The staff was super nice when I went as well. read more

I am not an avid Starbucks customer, but when I visited Kroger the sign for the Dragon Pink Drink caught my attention. It was smooth and extremely tasty. I decided to go to this location today to feed my craving for the same drink, big mistake! They gave me a refresher, when I realized it was the wrong drink I told them I would keep it, pay for it, and still order the dragon pink drink. What did I get? The same Dragon refresher drink, with lemonade and a dab of milk. Which honestly is disgusting! The sad part is I paid for the drink in full because I figured I made the honest mistake of ordering a refresher. But, this place has no idea what drink I'm asking for and the fact that they gave me a refreshing lemonade drink and added milk to it is gross. The milk looks just like spoiled milk looks like on an expired day. I paid for it, will throw it away and learn to just return to the same location I had a great experience with. Sorry Starbucks I'm Coppell but you provided a bad experience for me today! read more

Starbucks - Crappy Dragon Drink - A pink-colored cold beverage with ice is contained in a clear plastic cup with the Starbucks logo printed on it. The drink appears to be a flavored or specialty drink, and the cup is being held inside a vehicle, with part of the car's interior visible in the background. - Coffee & Tea Near Me - Irving, Texas

Wish I would Have checked the reviews before coming here ! Ordered at the drive thru 2 Gouda egg bacon sandwiches, only got 1 and it had no bacon. Just egg and cheese - totally over cooked. Ordered sugar free vanilla latte with a sweet and low - they gave me sugar. Pass and go to McDonalds for the breakfast sandwich and cheaper coffee ! read more

Hanging out after a long day and kick butt zumba class. I decided to use my stars before they expired for a much needed coffee and water. I was greeted by a barista right away and then another greeted me and took my order. She wasn't the warmest of baristas, but she did take my order quickly and added ice to my coffee, so I did not have to get a hot coffee, which was one of the things I had to order to use my stars--smile. The bathrooms did need some TLC, but the rest of the store looked decent. I think that this is a good Starbucks for socializing, not necessarily for working. read more

Mobile ordered, as usual. When I picked up my order, which is usually the Carmel frappe with light whip cream, it was mostly whip cream

Don't order from here. Big waits in the morning. When you order from the mobile app it's anyone's guess as to whether or not the order will come through and you will wait forever. This is the slowest Starbucks I have ever been to. Manager was happy to explain to me that all orders are queued. I guess I didn't look intelligent enough to know that. After they failed to make my drink as they said they would I asked for my money back. The manager gave me $5 for a $7 order. Now out $2 and standing in line at another coffee shop. I won't be back. read more

First of all, the wait was over 20 minutes even though there were plenty of people seen working. The tall pineapple matcha drink tasted like a bunch of matcha powder mixed with water. The pumpkin nitro cold brew tasted like water and powder (an indescribable taste). All the drinks were watered down because of the melted ice. It felt like someone who didn't know the recipe was making my drink. They mixed up my order and when i told them that it was wrong, they acted as if a mistake was normal. read more

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Visiting this store today was beyond the strangest experience at Starbucks I have ever had. I walked in only to be told I could only order in the drive through. Luckily another customer said that I could mobile order which I did. While I waited for my drink I witnessed 5 other customers being turned away in the same fashion. read more

I was hanging out near this Starbucks for 3 days judging a speech and debate tournament. It was early in the morning to late in the evening. Of course in the mornings, I had to have my Caramel Marchiano and Sous vide egg bites. That's the best way to start the day off with. I never did go into the location but used the drive-through for 3 days. Honestly, the quick service, smiles and peppy voices made me feel right at home and gave me the opportunity to smile back. Thank you, Starbucks for a wonderful 3 days. read more

As expensive Starbucks has gotten this location isn't to that level. Seems like employees are more concerned on how much you'll tip them. My order hardly gets done right. So sad Starbucks has gotten to this point. Dutch Bros greater and cheaper option! read more

This Starbucks is so SLOW and disorganized it took me 15 minutes tO get my drink and it wasn't even that crowwded and the parking lot is a nightmare. I had to asK the girl where my drink was they don't t prioritize customers in the order they comE. read more

This is a pretty decent Starbucks located right off of 635 with not as easy access off of the feeder since you have to go around and around through a maze of streets to get to it but once you get there you'll find out that this is kind of one of the newer Starbucks and not on its last leg like some others. The WiFi is strong here since I'm sitting in my car in the parking lot with four bars of strength instead of to like some other places while enjoying my Frappuccino. Average customer base seems to be around their twenties. read more

While this location often does deliver normal Starbucks quality drinks, I have only ever had bad experiences at this particular store. Customer service is fine, they remember our drinks and hand to us with a smile. Coffee tastes fine when it's made correctly. However this is the only location that consistently delivers dead shots. OFTEN. You can smell it and out of the 5 days a week that I get coffee, 3 of those days my shots will be dead. Another issue, plastic shards in the drinks....? This is the third time I've experienced that. I don't get it. While I have never swallowed them, I have thought each time that I simply had a piece of ice in my mouth and attempted to CHEW it. You can imagine how that went. If I can, I will be avoiding. read more

Starbucks - Coffee & Tea Near Me - Irving, Texas

Very unorganized. Waited 45 minutes for my order I placed online prior..No sense of urgency shown here.

This specific location is so bad. my drink is horrible 8/10 times I go, sucks because it's right by my house but I'll be driving elsewhere for now on read more

My favorite cold brew. This location was quick and efficient with the group of 4 i was with.

My first time at this location was a disappointment BUT i figured, just one bad day-- tried it 3 other times and AGAIN DISAPPOINTING! Every drink ordered with ""no ice" somehow turns out with extra ice. I always order the trenta in all my teas and refreshers and venti's in my frozen drinks. Nothing is ever filled to the right size as ordered. Every tea i get is watered down with unrequested ice and my baked good always taste OLD! I got the green tea frappe that i ordered with no whip one time and they added whip but it gets better-- in order to conceal the whip they mixed it in with a spoon so i ended up with a matcha whip swirl. it's unfortunate that this is the closest location to my job! they're horrible with service and never fail to make sure that your order is just as horrible. NEVER AGAIN! read more

I normally love this location. But I guess they've stopped putting their sous vide egg bites in a tray. I got to work and tried to pull out the try to eat them and they were in the bottom of the baggie. I guess at least the coffee was right and hot. read more

Starbucks - Guess they were out of trays again? This is not good... - Coffee & Tea Near Me - Irving, Texas

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I absolutely love Starbucks but I'm not enjoying the afternoon staff at this location. I made a mobile order on my phone for a mango Tevana with limes literally 10 minutes or more prior to going to the store. I also decode to order a cookie right before entrenched the parking lot. I go into the store and the cookie is ready but no drink. My drink was sitting there for another 5 or so minutes awaiting someone to refill the limes container. Just disappointing in the service recently at the location. read more

Starbucks - Loving the Passion Tango Tea Lemonade - Coffee & Tea Near Me - Irving, Texas

The manager lady is not so friendly after closing time. I've gone through the drive thru countless times at this location until the other night when I met a friend there. We lost track of time and didn't realize they were closing until dragon lady and her staff walked out and locked up. We got up and walked to our cars to say our goodbyes when she asked if we were leaving, not so much in an inquisitive tone but rather a suggestive one. Totally rude. A few days later, I came back with my brother for our ritual post dinner drink and encountered her in the drive thru. Her demeanor is not welcoming and uninviting. I don't need to put up with that. I'm not coming back. read more

Starbucks - Table for one? - Coffee & Tea Near Me - Irving, Texas

I Order a grande Java chip frapp, the barista informs me "out of Java chips. Can I offer you another frapp?" I respond, "sure, a mocha one, is fine". They make me a hot mocha. Barista does not even offer to comp my drink or remake it. read more

I go to a lot of Starbucks but this location by far is the worst. I drive Uber eats so I witness the craziness as a customer and someone who just comes to pick up. I haven't had one pleasant visit to this location. I spoke to the store manager about the situation and she said yea well sorry . Definitely not the Starbucks attitude I'm used to. Honestly I saw one happy employee there today and the rest were complaining about no one helping all in front of customers smh. The whole store is unprofessional and I personally as a customer will not be returning. read more

Very convenient location right off of the highway. The drive thru can be a pain on most mornings during the workweek...I recommend going on the weekends. I'm a-ok with you If you can make me a hot Americano with my spinach feta egg wrap on the side. read more

3:20 on a HOT summer Tuesday afternoon. They were out of all refreshers. Poor management. Will drive an extra 10 min to find another location read more