Never fails. I'll order ground coffee from this location, and it is consistently loosely sealed/ (re)packaged, with grounds all over the bag. I get home, and always have to anticipate a mess because there are grounds within the folds of the bag because the barista didn't down-tap the bag prior to resealing. Shouldn't coffee be stored in a tightly sealed bag? Instead I get it loosely crinkled, and messy- repeatedly. There's usually 4-6 baristas behind the counter- all with their heads down, doing one task, making no eye contact with each other or customers. It's usually a poor experience here- that's what you get for going to a Starbucks. read more

What can you say about a Starbucks that hasn't been said? By now everyone knows what they serve and how they operate. But I had an interesting experience at this one... Was there with my partner. He ordered a latte and I ordered a black coffee. Drinks came. All good? Nope. His latte had no coffee in it. It was MILK. Just milk. Pure white. He took it back up to the counter and was summarily told that of course they put coffee in it. They didn't so much as look at it to see it was just white. Then they told him he could order another one...as in pay again. Needless to say we did not do that. Instead I shared my coffee. My last ever Starbucks visit. read more

Oooh! Look at the new setup in SB Merchant St.!! So nice, aesthetic and good chairs for every coffee lovers out there. Great job on this set up! read more

Starbucks - Nice chairs - Coffee & Tea Near Me - Honolulu, Hawaii

See all

Decent internet speeds. I was able to connect my laptop fairly easy and work next to a window. Office workers mainly frequent this location. The only downside for me is there are no outlets. This isn't a big deal for most but if you work remotely then this place might not be a good all day option. Since I live walking distance from here it's a nice break from working from home. read more

Starbucks - Merchandise - Coffee & Tea Near Me - Honolulu, Hawaii

See all

Best Starbucks. The drinks are great, and the service is even better A great place to go if you'd like a good start to your day. -Ons read more

Starbucks - Coffee & Tea Near Me - Honolulu, Hawaii

Love coming to this Starbucks! Located in the middle of downtown. There is paid parking in the parking garage but, there is also some street parking available depending on what time you go. The staff is very awesome here! They have such a great energy and are always so friendly. They make you feel so welcomed. This location is usually very busy especially in the morning rush hours, but the staff work very hard to get all the orders done in a timely manner. We have never had an bad experience with drinks here and they seem to know how to fix orders that have been made different at other locations. I would definelty recommend this location! read more

See all

I was just so irritated from a previous morning's visit. I went bc of an email from Starbucks marketing that was sent to my account; placed a mobile order. It's near peak morning rush hour but the only barista handling mobile orders kept talking story with 1 customer then then the other 5-8 baristas are all handling 1 drink each and the cashier was an annoying dude who thinks it's ok to touch customer's food with bare hands. Like dude- it's just basic food safety stuff- you don't touch customers' foods with bare hands. You can hold a person's food bag and just move it around without touching it. Luckily it seems I was spared from potential food poisoning. Last time I'll ever order with this store. Plus they had the nerve to just be mocking me about "oh really, there's no cream cheese in there?"'and how I had to reach over on the left side of their counter for a little wooden knife to go with my bagel. Like be so for real- not everyone has time to chit chat, relax grabbing a cup of coffee in the morning before work and wait around to pray someone takes mercy to assist you with fulfilling their order. read more

This is my favorite Starbucks in downtown. What made me write this review is that one of their Barista came around with a sample of cold Oleato drink. At first I thought it will be some overly sweet coffee. Cold Oleato coffe is made with hint of toffee, nutty syrup and olive oil. Sounds weird right? But you have to try it for yourself. I couldn't believe how good it was. Olive oil really made it nutty and smooth. It was so good that I came the next day and tried the hot version. The hot Oleato didn't have the toffee syrup and made with oat milk but still had olive oil. It was also nice especially on a cool, windy day. read more

Starbucks - Oleato sample, espresso with olive oil - Coffee & Tea Near Me - Honolulu, Hawaii

Wow, the last update for this Starbucks was over two years ago? That seems crazy when there's so many people who come to this Starbucks in the morning and at all hours of the day. I'm actually surprised myself that I haven't written a review for here because I used to come here when I worked in Town several years ago. Now that I'm back in Town, I finally paid a visit to this Starbucks again located in the Bank of Hawaii building at the corner of Merchant and Bishop St. It's a very spacious Starbucks, but there's no sitting area as it gets pretty crowded and busy in the mornings. I normally just do Mobile ordering on the App, and pick up at the window. The baristas here are super efficient and pumps out orders very quick. I made an order while I was just outside, and my drink was ready when I walked in. So fast! I had instances where I ordered 10-15 minutes beforehand at other Starbucks and it wasn't even ready when I arrived. Overall, I like this location. It's convenient, even if you drive as you can park on the side and zip in and out. The staff is friendly and very efficient. They probably know the people who work in the area are usually in a hurry. read more

I like to go to this starbucks because it's close to the places I go for lunch in town. Although they have new employees that don't know how much to pour (once my pumpkin spice latte was less than 3/4 full) an experience employee explained it's bc the new employees are still learning to froth it, that sometimes it's too much and it looks full to them so just return to get it filled more. Since then my coffee has been filled fully. Because of covid, there's nowhere to sit, but I rather bring it back to my office to enjoy anyway. When I go, it's not busy so my coffee is made quickly, and the staff are nice. read more

See all

I LOVE, LOVE, LOVE the Starbucks on Merchant Street. I stop in almost daily for my coffee fix. The baristas are very cheerful and friendly. It makes for an excellent way to start your day...or if you're having a not so great day, just stopping by for a cup of happiness always makes the day better. And the "special" messages they write on your cup always puts a smile on my face. I call it my happiest place on earth. read more

Location is really convenient given the close proximity to downtown businesses. The traffic depends on the time of day. It can get pretty busy between 7-8am which is the time I usually come unless I'm coming in after lunch for an afternoon pick me up. Ordering ahead through the Starbucks app is also convenient. read more

Very dirty restaurant and bathroom. They're was trash and old cups in the floor. The bathroom was full of pee and the workers didn't care.

Most of your workers are great. But today... dude with the tiny mustache must be going through something or hates his job. You see someone with 2 drinks and 4 food items when asking for a carrier it's not just for the drinks. Don't ruin someone else's day because you hate your job. read more

I can see why SB needs more business. I've been coming to this location for awhile & I can see how the customer service went downhill. I notice have a lot more older men working there & not very good in being attentive to customers. Had a fairly big guy there who looked bothered when I asked for condiments. Please don't work at a customer service business if that's not your forte,.. so disappointing. read more

Since returning to downtown Honolulu for work, I have found this location to be very convenient. Mobile ordering in the Starbucks app is also brilliant! I put in my mobile order after parking my car in the mornings and when I arrive at this location, my drink is on the counter waiting for me. They have about 6 baristas working during the morning rush so everyone's food and drink orders come out quick. It's really good because everyone in downtown is trying to rush into the office with their morning coffee/breakfast. There have been mornings where they turn off mobile ordering because it's too crowded and so I just come back one hour later and order my drink in person with the barista. In the afternoons, if there is no Frappuccino happy hour or buy one get one special, this place is quiet. The baristas will talk to you while making your drink. It's also a good time to sit inside and use their space to work or have small group meetings. This location does not have public bathrooms or parking. read more

Starbucks - tie-dye frappuccino - Coffee & Tea Near Me - Honolulu, Hawaii

I love their mocha Frappuccino, hazelnut ice coffee and the ice tango tea sweetened. I also love their hot chocolate with whipped cream.

With Starbucks, you always have a choice of location even on foot as there's another around the corner. This downtown Honolulu location is on Merchant Street, which makes it very centrally located for anyone working in or exploring the area. The hand full of times I've been here, it's usually pretty empty so there isn't a long wait for drinks. The line begins right inside the door with the counter on the right. Pickup is beyond that. There is a rear entrance leading directly into the office building as well. One benefit is dedicated outdoor seating off of the main room; you can only access these tables from the inside. Starbucks in general are nice trendy coffee shops. Be sure to download their app for easy ordering during peak times and to keep track of points for free items. The music selection is subdued as is the lighting; perfect to take a break from the heat or do some work away from home. For office events, be sure to ask about the catering size drinks. Be sure to keep an eye out for seasonal and holiday drinks! read more

Starbucks - Coffee & Tea Near Me - Honolulu, Hawaii

The last few times I've been at this location my drink has been made wrong and today I found a bug in my drink. I always do a mobile order to be able to pick it up and go since I don't have a lot of time. Drank it for a few minutes until I saw it. Very disappointed read more

Starbucks - Bug in drink - Coffee & Tea Near Me - Honolulu, Hawaii

Where everybody knows you name.... This is where I grab my cup of ^good morning^ almost everyday. When I step in, they already have my drink ready. Starbucks is wonderful. Thank you to all the fabulous cheerful baristas. read more

I come here daily because it's a minute from my office. I order the same thing every single day. Venti unsweetened iced black coffee in my personal cup. Everyday. Tell me why yesterday I get my drink and it's not filled anywhere near the top? I take it to the counter and ask if this is supposed to be a venti, some guy behind the counter (that I didn't ask) jumped in and said it was. No the heck it's not. I get it everyday. The girl I'd originally inquired with asked if I wanted milk. No I want the rest of my coffee. The guy offers more ice. Whooooo wants more ice? Went back today so I could compare. Sho nuff my cup runneth over. Don't play me Starbucks man. I'm already paying too much for this mediocre coffee, I got no time for your more ice. Time to buy my own cold press. 8/24/18 update.I did buy my own iced coffee maker, but i lied. I still come daily. Haven't had any issues since my first update. *kanye shrug* read more

Less one star because no public restroom. No, I don't want to walk to Walmart to use their restroom. When they run out of Guava, then the peach iced tea is good too. They had pineapple at one time, maybe that's too sweet for people. read more

Starbucks - Love almost Everything with Cheese Bagel - Coffee & Tea Near Me - Honolulu, Hawaii

Hi my wife was in starbucks this morning and told me she was told to "order online" after the fact of waiting in line for more than 15 minutes and it was told to her in a sarcastic way, not polite at all. This happened on Feb 9 between 7-7:30 a.m. I read the other reviews and its not so good. With businesses struggling maybe its a good idea to have your employees practice "customer care" please fix this problem or someone else may have something else to say. read more

I absolutely love this Starbucks location! It is located in the Bank of Hawaii Tower lobby level on the corner of Bishop and Merchant Streets! The baristas and staff are great, as they just about know their "regulars"'on a first name basis, as well as their "usual" coffee or tea! :) Every now and then, I throw a curve ball and order something different! Teehee .... ;) This location was newly renovated about maybe a year or two ago? Gosh, maybe even longer? It is spacious! It is vibrant! There are lots of tables and chairs to network, work, homework, have meetings or just fellowship time among friends, co-workers or maybe even a stranger or two?...... They offer wi-fi if you just wanna hang out and surf the net! Besides hot/cold coffee, tea or food, they offer a wide selection of recyclable coffee containers or tumblers for hot and cold drinks, as well as packaged coffee for your take home enjoyment and home coffee brewers or espresso machines! read more

See all

They love me, or at least that's how they make me feel. Especially Mae, the sweetest barista with the best customer service disposition. They remember my name, my order, and they always greet me with a genuine warmth. I'm a Starbucks convert! This location is consistent with my drink, so I spend more money here than I really should. And I'll keep doing so, I imagine, as long as they're so good to me! read more

This Starbucks is in a great location! Right on the corner of Merchant and Bishop, in the Bank of Hawaii building, it has ample inside room and small cute nooks of outside seating. The one thing that is difficult about this location is ordering. It seems that during the before work hours you may be better off walking in to order. More than a few times mobile ordering was either down, or they were too behind to keep up. Waiting more than 25 minutes when the app tells you a 4-10 minute wait while you are trying to get to work on time is quite frustrating. To make things just a little more frustrating is that the baristas do not communicate to the people waiting that there is something wrong with mobile ordering - even when the crowd by mobile pick up grows and grows. Don't get me wrong, the baristas here are top notch and work their butts off. If technology would just work with them all the time this location would be #1 in my book. They are friendly and will remedy missed orders when you ask about them. read more

I ain't gonna lie bro, I don't drink coffee. Nor do I drink tea. I used to bring a 32 oz. canteen of water to work every day -- until I got sick that is. Decisions decisions: So I walked downstairs to get some tea. Seeing that I haven't drank anything from Starbucks since I was 15, I really had no idea what to order. Honestly, I flipped through the Starbucks app and all. Even asked a friend what she suggested, but I just wanted to get rid of this scratchy throat. Got it: In the end, I just stood in line, not knowing wtf I'm doing. And I was just straight up when it was my turn like, ""Yo, what... would be good to drink for a cold?" and the guy over the counter threw out some suggestions. I went for the Refresher. Thing really did not have a good taste... since it almost seemed like tea with menthol. However, being Chinese, we are the masters... of drinking tea that tastes like crap -- In the end we just say, "Is good foh you." So being that I didn't know what I was doing, I didn't ask for ice in my cup. Took about half an hour for the tea to cool down to a drinkable temperature. Conclusion: You may be thinking, so you liked the service, but hated the tea... why 5 stars? Bro, let me tell you. To make a valid suggestion is all I asked for. The refresher might've tasted like ass, but the functionality of that tea was good. He made an accurate suggestion after learning what I needed. That's what makes a business good. If I were to ask for their most popular drink, I'm sure I would've been happy with the taste. Again, I don't drink Starbucks often. But I feel safe in knowing that if/when I do, I can go downstairs and I'll be in good hands. read more

What more can you want from a Starbucks than: good customer service, timeliness with your orders, and food/drink that doesn't taste (or look) revolting? Based on these three basic principles, I commend this location. I have recently made this my daily ritual. Fresh into full retirement, I first walked in here noticing the "lounge"of four comfortable chairs; near electrical outlets. You will have to be blessed to find an open seat concerning these four. However, when you do, you can do what I do: plug in your phone, do some business electronically, read the book you are currently on a mission to accomplish, and sip away at an icy cold, dark coffee. The baristas are a treat. Depending on the day you go, they tend to remember you, your usual order, and a pleasant smile to top everything off. I have never waited too long for my order, but your mileage may vary. The foods and drinks I have consumed here have been pleasant to the taste. I have never heard a complaint from the many business people who frequent here, and I, myself have never had a problem with the grade of assortments here. Looking for a place to lounge away while listening to your Mozart? Look no further; if in the area. If not, I would not suggest this establishment. Parking is very hard to find unless you're willing to walk several blocks to be a patron here. However, if you find yourself in this business district of Honolulu (with time on your hands to lounge away), please step in to this cafe. You can't go wrong. Happy yelping everyone! read more

Starbucks - Coffee & Tea Near Me - Honolulu, Hawaii

Everytime I've ever come to this location I usually get the worst service a Starbucks can offer. Idk what it is. But today really pissed me off. I normally frequent the location on bishop street. The workers there are much more friendly and helpful. So today I decided to do merchant since it's a little closer to my job and the path is more covered (since it's been raining cats and dogs) The person who helped me up front was such a frigid b.i.t.c.h. I wish I got her name. I'm not tech savvy what so ever and I normally use my physical Starbucks card, I decided to switch over to the app because of convenience. Didn't know how to open it so I told her sorry first time using it. She seemed irritated that I didn't know what I was doing and told me "it's really easy" kinda tapped my phone here and there to help me get the barcode on screen. My order is always very simple. I like my coffee black no sugar. And I know when I communicate my order it's not hard to remember. 'grande iced cold brew black" I get my order and half way to my job I realize she made me a plain black coffee with sugar! Annoyed and half sopping wet (I should've checked my order before I left but I thought it wasn't a hard order to fill) I power walked back to Starbucks. As soon as I got back I made eye contact with the person who took my order she glances at me and then looks to another person! No hold on be with you nothing. Finally it's my turn and as I tell her what's wrong with my order she picks up my cup and tells me it's iced coffee. I said yes. I order a cold brew. Black no sugar. She continues to tell me it's iced coffee... I've been to Starbucks countless times I know the difference between the regular iced coffee and a cold brew. *Eye roll* If you want to be treated like shit & made to feel like youre the one who placed your order wrong..come to this location you'll get that 100% read more

Very nice Starbucks. Fast service today. Pleasant counter associates. Convenient location. Ordered short Americano. read more

Starbucks - Coffee & Tea Near Me - Honolulu, Hawaii

See all

This is a great location. We were in port on a cruise ship and had to walk down to Walmart. We passed this store on the way and decided to stop on the return. It was a rainy day and they were not very busy so it was nice and quiet. I really enjoy visiting a Starbucks especially this time of year. They have my favorite The Pumpkin Spice Latte. It's served fresh, hot and with a smile from the server. the staff here was very friendly and helpful. They have nice tables to sit and check email with the free wifi. read more

Starbucks - Coffee & Tea Near Me - Honolulu, Hawaii

See all

Here we have just another Starbucks location in Honolulu, Hawaii that screams potential in the heart of downtown urbanity. Ever since I started to come here on Saturdays after working out at the 24 Hour Fitness nearby, I come here to chill out, have a trenta black tea lemonade, and re-charge my iPhone. This Starbucks is a little different from the others I normally frequent in Honolulu. While the ambiance here is always nice with a little pop music and some classical, I do feel at ease here whenever I come to Starbucks (in general) and this location is no exception. I do enjoy this Starbucks, especially because of the two chairs in the back of the Starbucks, which is very comfortable and you could spend hours here reading and checking emails while on Starbuck's Wi-Fi - powered by Google. The last time I was at this Starbucks, I arrived here on a brisk Saturday morning after a morning of playing Pokémon Go with friends in the area. I found myself wanting to do a workout at 24 Hour Fitness, then chill out and have a snack at this Starbucks thereafter before heading home. I usually come here around 12:30pm on Saturdays and sometimes it's usually packed, while some weekends it's not really. I do love the air conditioned ambiance and the wife signal is usually strong, so you can get work done or surf the web at your own leisure. While it's not a library, you can use it as such. Starbucks is probably better than a library, since you can buy drinks and food while you work. For the most part though, Starbucks is your multinational coffee chains that are a brand that is commonplace in everyday life. While everyone has different needs and wants, in terms of coffee, Starbucks remains the predominant force in coffee and how the master roasters have come to Starbucks for their beans and daily cup (or more) of coffee. For me, I stopped drinking coffee since December 2012 and only come to Starbucks for tea lemonades and frappunchinos. They do have assorted food items that seem overpriced, but they provide sustainance when you need it. I usually prefer the blueberry scone or their bar brownie. Some Starbucks locations, the brownie is very very soft, whereas other locations, it's dry and not soft or chewy. The overall experience here at Starbucks is always good and cheerful. While it can be average and just okay, I feel like this is a place to hang out and just relax a little before or after work before the commute home. Or if you are here on the Saturdays, it's nice to just chill here and listen to the music. I usually spend about 2 hours here for lunch and recharging my phone before heading out. They usually close around 3pm on Saturdays, so it was best to leave early enough before they kicked me out. This Starbucks location is nestled in the heart of downtown Honolulu, at 130 Merchant Street, near the First Hawaiian Bank and Bank of Hawaii main branches. Aloha Tower is a block or two away as well. While parking here is very scarce, best bet is to walk here, if you work in the area. Many people come here during the work week for their morning brews, so that keep Starbucks humming along. If you are like me, many bus routes come through the downtown area, so you can have your pick as to how you want to get here. Routes, 1, 1L, 2, 3, 6, 9, 13, 40, 42, 52, and 54 are among the ones that come to mind at the time of this writing. The baristas are usually warm and friendly. The service is done quick and done right. I do love the décor of this particular Starbucks though. For the most part though, the experience was good and I will keep coming here as long as I can. The 24 Hour Fitness is nearby, so you can work out there any time of the day and chill out at this or any Starbucks in downtown Honolulu for your refueling strategies. The food they serve is good and my favorite would be either the black tea or the green tea lemonades. I rarely get any frappuchinos anymore, since they're loaded with sugar. If you are a Starbucks junkie like me, come here and have fun with your favorite brew or your favorite drink. Sit down and relax. You probably will enjoy it, after a tough day at the office. 4.5. stars for the overall experience. 4.0 stars for the service and the ambiance. I would recommend Starbucks to anyone who usually lives and dies by coffee. I know a few caffeine junkies this way. Support local! B+ read more

A nice go-to for a morning pick-me-up if you work downtown. Friendly service, and decent ambiance and selection of packaged coffee beans/trinkets (e.g., French press coffee brewer, mugs, thermoses, etc.) to choose from (especially when you have lots of stars to redeem!) However, some downsides are abnormally long waits in the morning (recommend ordering ahead via the Starbucks app to save yourself some time during rush hour), and inconsistent pacing/preparation of certain drinks. I've ordered regular drip coffee before, which should be a simple pour and done deal while I'm at the register--yet, some baristas will provide it to you then and there, while others queue you with the other speciality drinks. Saw one security guard who had to unfortunately wait a long while just for a coffee with cream and sugar. Yikes. read more

First of all, I do hope I'm reviewing the right Starbucks! (That one Starbucks location that has a door between itself and Jamba Juice.) Anyways! I really wanted a plain bagel, and the one I usual go to (because it's closer to the bus stop / campus) ran out! (So Starbucks at 1000 Bishop Street please have more plain bagels, por favor.) And yes, I walked the extra block just to go to this location, which is nice might I add and bigger than before. I guess they had some renovations? They had a lot of tables for people to sit at, unlike the Bishop location and I figured I might as well get a drink and have a seat at one of the tables. Also, as I was waiting in line, I tippy-toed and looked at the food they provided, and BAM, I spy with my little eye a plain bagel! There was a long line / a lot of people before me so I was getting worried that someone else might order the bagel before I got the chance! Oh the suspense! Nearing the counter I waited patiently and ordered my Cinnamon Dolce Latte (iced with whipped cream) and asked for a plain bagel, toasted with cream cheese. Yes they had one for me, so happy! The worker that took my order though seemed like he was new to his position which kind of annoyed me... eh. The other worker that prepared my beverage had to ask whether I wanted it hot or iced... um yeah... iced. Then as I got my drink, he forgot the whipped cream and cinnamon... meh. Maybe I'm just being picky. Overall, I like this Starbucks because it's so big and looks co clean with lots of seats to sit at. The workers, maybe they need more experience. I don't know. But for drinks I know I'm sticking with the Bishop Street location. read more

Great location, efficient service and well-stocked selection. This is my first visit and I am impressed with their efficiency and the fact they had everything I requested (as opposed to the location closest to my office). I was able to find seating at 10am and use the Wi-Fi before a meeting, which I appreciate. They make good use of the space to offer a variety of seating options. The people were friendly enough, though there was very limited interaction so it is difficult to say more about service at this point. read more

I LOVE downtown Merchant St Starbucks!! Everyone is sooooo nice, friendly and they know your name and drink! And even with a long long line, they move quickly with the same size staff as other Starbucks that aren't as busy. I'd give this Starbucks more stars if I could! Cheers to Ray, Jon, Brittny and the gang there! read more

This Starbucks is located in Downtown Honolulu right across of the American Savings Bank building. Now I don't drink coffee. Just came in to get a rice krispy treat. lol It stinks in here! But the workers are cute&nice:) Their rice krispy treats are like THE BEST* they changed the name though to like "Marshmellow Pillow Treats" or something random like that lol. I'd go here again:) read more

Big fan of starbucks because I can always get a reliable cup of dark, bold coffee. This place was no different in the coffee department, so double thumbs up on that. Where things went sideways was ordering a couple of breakfast sandwiches. First, they ordered the wrong ones....then they were out of the ones that I wanted (and that I paid for). Instead of being able to swap sandwiches, they had to credit my card, then debit it again. This all is in the middle of the morning rush. The financial transaction started to take on the same level of pain as buying a house. My recommendation...chill, listen to what people are asking for and check your inventory. simple, easy steps. I will be back, as its really only place to get coffee, but I will pass on any extras, as they seem to struggle with that. read more

One of three Starbucks locations within a less than 5-minute walking area. I go to this one because it's closest to work. However, even if I didn't work there, I prefer this location because it has a lot of seating. Likes: In the morning, the line usually is long and it looks intimidating. Depending on who's there, the line goes by pretty quickly because they'll take orders ahead of time and usually will have regulars' drinks ready, or ready to make. I like the way they make most of my drinks too. Dislikes: When they get new baristas, the line starts dragging. Because Starbucks is such a ubiquitous chain, it's usually the service and the consistency that I look for when I write a review. This store is really friendly and remembers your orders if you're a regular, they work efficiently (if there are certain workers there), and they make the drinks well. read more

They serve drinks., drinks and more drinks. But no bathroom?! I was told to go to Walmart, 2 blocks away. What kind of ridiculousness is this?! And their bagels are terrible, by the way. Tasteless and textureless. read more