Came in to have my regular but asked about cold brew.."how is it different?" Nick replied, "less acidic". I asked could I have a taste? Nick gave a free sample, and so I ordered a full cup. Then I asked Nick, can you heat up cold brew and still keep the low acid, so he steamed my nearly full cup until it was hot. It was delicious. The main reason to write this review was to highlight Nick's customer service focus and willingness to do something that he had not done before to help a customer. I'll be back. Steve B. read more

This cup is more than just something to hold my coffee--it's a daily dose of encouragement. The quote "You are enough" feels like a warm hug every time I read it. Simple, powerful, and exactly what I need on tough days. Major love to Barista Sue, who handed it to me with a smile and clearly knew the power behind those words. She didn't just serve coffee--she served kindness, and that deserves a raise. Thank you, Sue, for making my morning and reminding me of my worth with just one cup. read more

Starbucks - Chai with love - Coffee & Tea Near Me - Hingham, Massachusetts

Horrible visit Here staff was rude was really long after all my waiting my order was wrong. I asked for a macchiato and got a blonde espresso. read more

As a former starbucks barista, I am always impressed by this store! Workers are very friendly and my coffee is always amazing. Keep up the good work :) read more

Trying to get in the door, the automatic push door opener doesn't work. Should've known then it was an issue for a brand new Starbucks. I walk all the way around an oddly set up line to order, and order my drink. It took the barista three times to understand my order -she kept confusing it with another drink. I specified my milk and topping twice yet she still looked at me blankly and asked me again. After waiting 14 minutes, and watching the new working board of orders, I finally got my drink. I left and it didn't even taste like the drink I ordered. It was incorrect and honestly I didn't have another big chunk of time to waste to attempt it being corrected. Having been in Starbucks all over the US this is an absolute dud of a store. read more

So I go to Starbucks almost every day and I travel a lot, so I'm in different cities different states all across the country and I have to say this was easily the best Starbucks experience I ever had. The store is fine very comfortable and accommodating but it's the people. Kristin welcomes me was so friendly, so helpful and a staff of the number of people working with her for also incredibly friendly and helpful. They recommended a great pastry that I had never tried it and it just left me with a smile as I left the store. In fact, I wish I worked here because the people fun read more

I would highly recommend anyone to this starbucks on derby street (keep in mind it's not in derby street shoppes) best staff always friendly and service is through the roof best people and drinks hands down from all the Starbucks I have visited. (I am quite a coffee snob ) so when I get a perfect cup of joe it makes my day!!! Again highly recommend this starbucks to anyone looking for a QUICK pick me up . read more

Starbucks - Iced coffee with peppermint and almond milk. - Coffee & Tea Near Me - Hingham, Massachusetts

Pro tip: There is no drive thru at this location. This is by far the most unfriendly starbucks I have ever been to. Barista making drinks was literally slamming and throwing things, and loudly mumbling about how making a specific drink was a waste of her time. I thanked her for making my drinks, and was completely ignored while she picked up each cup in her queue and slammed it on the counter. That being said- this starbucks was slammed and needed more than two employees working the entire store. Painfully slow wait for drinks, because they were so understaffed. Management needs to fix this. This was probably one of the most unpleasant experiences that I've ever had at a Starbucks. Upside? Drinks were well made. Service needs massive improvement. read more

Walked into the store with no line but yet their mobile ordering is shut off... pure laziness.

Excellent staff !! Super cute setting.. sparkly and clean!!! Perfect parking !! Nice array of things to chose from

Slowest service I have ever experienced in any Starbucks location. This morning, their labeling machine broke and a huge crowd was waiting for their orders. Thirty five minutes passed, I received no drink, so I reminded them that I had been waiting an asinine amount of time for a coffee. They handed me the wrong drink, so I left it there and left without a refund or a beverage. I simply did not have any more time to spare or patience for the incompetence. read more

The staff at this Starbucks are the oddest bunch I've ever dealt with out of all the Starbucks I've been to, and I love the chain. One time I was told that there not supposed to heat a donut that I get EVERYDAY at the other locations, even though the whole point of the new pastries line that came out months ago was that there supposed to be heated. Another time I was told that they shut down the oven/microwave for the night, even though everything was still displayed. So I thought oh! Maybe it's close to closing time and when I checked my phone they didn't close for another 45 minutes... Asked for a bold said there out and all they had was the pike place kind... What? Just bad customer service!! read more

For as busy as it was in there, these baristas were working hard and getting it done. I've been there multiple times and they seem to have a system that's works for the amount of mobile orders and walk ins. Good job....keep it up. read more

Tight parking, not Starbucks fault, they do offer a drive through. Great staff.. aware of the customer, friendly, pleasant. read more

I have been a Starbucks customer for years and regularly at this Hingham location. It seems that their service just keeps going down hill. The last time I was on there in the morning in addition to waiting in line (which I would normally expect) I then got to the register and no one waiting on me for 5 minutes. I just stood there. Finally someone came over and when they rung up my card it was out of $$ so I asked if I could add $. The girl attempted to add $ but could not figure it out. SO I waited and waited and finally I said I think I have a free one on my account could you just do that since I need to get to work. She rolled her eyes at me and then another person came over and helped her fix the card $. Next I had to wait to get my coffee...not unusual but after all this I did not even see anyone working at the steam (Latte) machine....more waiting. Very disappointing experience. They have also been making more mistakes with my drinks and although they correct them they used to give you a free coffee card when they screwed up, which I think they should bring back. They need to do something to improve the customer experience here! read more

The baristas here are always friendly, even if I have an order that's kind of a pain to make. The service is quick and my frappuccino is always perfect. I go out of my way to go here instead of the one closer to my house because I feel like the atmosphere is more welcoming read more

It is one of the larger Starbucks in the area. The staff is very friendly, but it is definitely one of the slower Starbucks in the area as well. I'm not expecting it to be like a Dunkin Donuts, but there have been times where it's painful wait for a drink even when they aren't too busy. However, in all my visits, I've never received a wrong drink. I like this location because it is one of the larger Starbucks and the atmosphere is very cozy. However, getting in and out of this location is extremely tricky. You take your life in your own hands if you try to make a left out of the parking lot on to Rt. 53. read more

I've never been a big Starbucks guy. I've never even been a small Starbucks guy. I lived in LA for a little bit, and I got into Coffee Bean and Starbucks briefly, but I quickly realized how much faster my checking account was shrinking than it needed to, so I knocked it off. Now, Starbucks only has one use for me: The New York Times. You can't get it anywhere else in the South Shore of Boston. Today, I went to the Hanover location and they didn't have it. So I called Hingham. The woman not only checked to make sure they still had some, but she held one for me. It actually had my name on a sticky note on it when I got there. I'd say that's going above and beyond expected job duties. She gets 5 start. I'll give the place 4. read more

Great Starbucks! The baristas know who I am and know just how I like my regular drink (venti, 4 pump, nonfat, with whip, cinnamon dulce latte). Everyone is so friendly and always has a smile. Great location for meeting up with friends or getting a little schoolwork done on the computer. Highly recommend. :) read more

The BEST Starbucks in the area. While it's true that most Starbucks have employees that know your name and drink preference, this one knows the names of the various toddlers and children, and always greet them by name and a grin. They all are always smiling, friendly and professional while maintaining a warmth instead of a cold, disinterested demeanor. Pam, the manager is on top of her crew and has a wonderful way with the customers. There are a few eccentric customers that can sometimes can be unfriendly or disrespectful but everyone here treats them with the same level of quality service. read more

I love Starbucks, I go almost every day, however this Starbucks has disappointed me two days in a row. I normally live in CT, but I'm from the south shore area and was home visiting this weekend. I stopped by for my regular latte yesterday and they had used the wrong syrup. I didn't notice until after I left and I just shrugged it off because they were busy so I figured hey mistakes happen, right? Well I went back today and the exact same thing happened, only I noticed this time before I left because when the barista stated my drink out loud, he said the wrong syrup. I said oh this is actually supposed to be this, not that. He seemed annoyed and told me he could just add the hazelnut syrup into the vanilla latte he just made me. I was dumbfounded. How is that going to fix the problem? I asked if he would mind just remaking the entire drink, to which he said yes, however he seemed very annoyed that he had to do so. I probably won't be back to this location ever again. read more

I love this Starbucks location! The staff is friendly and they've never given me the wrong drink in all of the time I've been going there. I've only experienced normal or really no wait times, no matter what my order has been. If you are looking for a spot to hang out or meet up with friends, this location is perfect, great atmosphere and perfect for getting together. read more

They were so slow and got all confused I waited 45 min for a caramel latte. Another customer asked is this drink mine and the barista said "I don't what your drink was". They were so slow and the employees knew they were backed up in the cold bar and they would just stare. I have never seen a terrible Starbucks read more

Staff wasn't friendly. I asked the barista if they sell or make the bottled vanilla frappechino that you can buy at box stores. She talked back me in my opinion with attitude. I tried to explain it to her and she said something about making a legit vanilla frappechino. I just agreed to it so they began to make my order. I was waiting there for my order when I can hear her clearly talking about me. "Like what even is that, I told her" blah blah blah. Then the woman making it put whip cream on it when I clearly said I didn't want any. And she was watching her! She put it on the table and said here you go. Not pleasant behavior from either of them! read more