The drive thru at this location is always CRAZY backed up - often so long that it's to the street and you cannot even pull in. It's also not quick. I've sat in line here for half an hour before on a Friday afternoon. However, the baristas here are incredibly friendly. Time and again, they are always the most cheerful people. read more

We went for coffee around 7:30 on a Sunday looking for a place to relax and enjoy the coffee and ambience. Before we could sit down one of the employees went and made himself comfortable on the only area with the couches--completely laying across the couch. So, we, as paying clients, had to sit at the table and chairs in the completely empty store while the employee relaxed. read more

This is a great Starbucks location! Although their parking lot is quite small, the inside is large and spacious. There is plenty of seating here, including a few small two-tops against the wall, many four-tops, a conference table, some comfy lounge chairs and excellent natural light. The staff here is welcoming and kind. They have the same menu of food and drink options as any Starbucks of course. They are quick and are always happy to accommodate any crazy orders ("I'll have a mocha latte with half almond milk, half dairy milk, 6 pumps of chocolate, warmed to exactly 102 degrees, with a teeny dallop of whipped cream and cinnamon on top." hahhaha (not my order but you get the point)). Plus, they always do this with a smile on their face! It is clean inside and it smells great. Also, the bathrooms were really clean too, that's always nice! I love the ceiling in this space. It is a very high ceiling with exposed pipes. It is a nice balance of industrial and natural with the lighting and wooden furniture. Their coffee drinks are made to order and are always consistent. That's the real reason that I go to Starbucks anyhow. I always know exactly what my drink is going to look and taste like. read more

Starbucks - Iced coffee - Coffee & Tea Near Me - Grand Rapids, Michigan

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I typically brew my own coffee but was in need of an afternoon pick-me-up today. Stopped by this Starbucks location quickly on a Friday afternoon and pulled into a spot to go in versus sitting in a 10 car drive thru. Interior was well-appointed and well-staffed. The gentleman who took my order was very friendly, bubbly, and complimentary. I know it sounds silly, but it made my day. Things are tough right now, so I appreciated him putting that positive energy out there. Coffee was typical, consistent Starbucks quality. Was way quicker to go in, by the way. Just wanted to call out the great service at this location. read more

Starbucks - Regional-based coffee mugs and tumblers. Really great idea from a marketing/collectible perspective. - Coffee & Tea Near Me - Grand Rapids, Michigan

The drive threw was backed up and out onto the road! So I went in... It is a typical Starbucks... but don't try to get in the drive thru! It was rediculously backed up!! Service inside was great! People were nice, fast, and the place was clean... it was an in and out in 10 mins tops! Very nice since the drive up was easily 20-30 mins. My coffee was spot on...delicious! read more

Starbucks - Is it true blonds have more fun? - Coffee & Tea Near Me - Grand Rapids, Michigan

Ok it's first time and may be last time to visit here but I like here. Everyone smiling. Also I ordered ice tea but I didn't say unsweetened. Fortunately they ask me sweeten or unsweetened.not only my order some other customer too ! Thank you so much!! read more

I have gone to this location multiple times and every time they are rude and get my order incorrect. The manager here acts like she doesn't care about her job and i don't see how she can be the manager. She has the worst attitude I've seen. I went in there again today and the cashier rang in the incorrect tea so once I got it I had to ask the barista to remake it. He was pissed like it was my fault, first of all I wouldn't order my drink like that I get the most basic it's black unsweetened ice tea. How do you screw that up? They always put lemonade and blueberry or sugar in it. Even though I specifically say unsweetened. And when they put sugar in it they are messing with someone's health because it is a health condition. It can kill someone. So think twice before making anything for anyone. read more

This place is always busy! However, they are very quick and friendly! Great Service! read more

* Terrible Wi-Fi, provided by AT&T * Starbucks is a glass of ice water to people in hell * The staff members are caring and personally invested in the success of the experience; if something is wrong, they will fix it. * The worst part of the experience is being at the mercy of AT&T with their slow Wi-Fi, it literally makes it difficult to accomplish anything. * PC ordering system crashed multiple times; it seems strange for Starbucks to use outdated PCs. read more

I've come here 15 times . The manager here has the absolute worst attitude at all the Starbucks I've been to in my entire life. I've traveled to over 50 countries . Even In Different languages have I been treated better. The straw that broke the camels back today. I very kindly asked for half & half , she looked at me , said nothing , slammed it down . I say thank you. She then turns around and says "put that at the condiment bar" as I am her employee.in my opinion , if you don't like your job , get a new one. I enjoy my coffee every day , but I will burn in Hell three times over before I let this person treat me like shit ever again ... sorry Starbucks you need to fix this problem ... #makecoffeegreatagain read more

Closed because of "low staff". Other places are also under staffed yet they stay open and make things possible. Don't even bother going to this place. read more

This is my favorite Starbuck's in the greater Grand Rapids area. All of the people who work here are friendly and go out of their way to remember my name and favorite coffee drink--venti decaf mocha with skim milk, no whip! They're fast and efficient, too. If you've got an AT&T account/phone, their wi fi is free. read more

Can't seem to get the Unsweetened ice tea right, the tea is either sweetened or really weak. No one apologizes when I have to park and go inside to get my simple order right, I was even told once that they hadn't put sweetener in it, though the most typical response is "oh". read more

They make a great chai but I was surprised they didn't have more lunch items in the case for such a big, busy location.

Not a good system I just ordered a large veranda blend Person taking my order could have gotten it very easy (as I have seen them do before) but was told to wait at the end took 15 minutes to get a plain coffee because of all the special orders read more

Best customer service of any of the Starbucks in town. Friendliest staff and they usually get it right. Gets kind of busy in the evenings but still the best one in town. read more

The line at starbuck drive thru should be changed .. people are cutting all over forming line in all direction blocking the way out from drive through.. finish ordering got my drink but couldn't leave bc I'm blocked other then that everything else is good.. read more

Awesome awesome awesome and Tiffany makes the absolute best mocha!!!!! All Starbucks are not created equal and this one really shines the people are very good at getting your order correct every time anytime I'm in this area this is a must stop!! read more

Service is fast. Pretty busy in the morning so I don't bother at that time. Anyways, today I got a caramel frap.. it didn't have any caramel in it so it tasted pretty bad. Never had this happen before. Hopefully it doesn't happen again. read more

Terrible customer service at this location. The employees were all talking with each other instead of taking orders or answering any questions. read more

We went through the drive thru and the customer service was phenomenal. He talked to us as we were friends and have been for year!! I will definitely be going back it is my favorite location. read more

I. LOVE. THIS. STARBUCKS!! I forget how amazing the service here is, as it's not my primary store. I came through the drive through today (7/29) and Madi was the sweetest barista EVER. I know working as a starbucks barista isn't an easy job some of the time (speaking as an ex-employee) and she made me want to start working for starbucks again. The drinks were phenomenal and I really felt a sincere customer connection! Great job with staff at the Alpine location. I'm impressed every time. read more

My wife and I stoped by this one Nov25 2017 at about 10:30 am we placed our order then was told they didn't have soy milk or coconut milk. This was pretty early on a Saturday morning to be out of any milk very disappointing in Starbucks what poor ordering considering was a holiday weekend. We left the with zero chai tea latte will not go back read more

I don't usually go to Starbucks, but when I so, it's this one. The customer service here makes it for me. In the past, I would feel almost "attacked" by the employees overbearing enthusiasm, but, you don't find that here. If only I could recall the gentlemans name that helped me. Kudos to you! He was friendly, helpful, and insightful, without the pushy-ness or force. I ended up going back their the next day to try the drink he recommended to me! A rarity for me. Way to go, Starbucks on alpine! read more

With all the unique coffee shops in Grand Rapids I generally don't go to Starbucks, but if you are on Alpine avenue you have to check it out. The staff are friendly, service is superb, and there is an incredible amount of seating available keeping this busy coffee shop available to numerous customers. Additionally, the drive thru is quick and is an easy stop right on alpine avenue! read more

I go to this Starbucks probably once a week. The service is always top of the line pleasant and FAST. I've shown up when their drive thru was full (I always go inside) and still manage to get my drink in less than 5 minutes every time. My boyfriend has a special order (dairy issues) and they never once have complained about it or messed it up. This Starbucks is the best! read more

Too expensive drinks are watery I'd recommend bigby way before Starbucks service a little snotty

I'vi never been to a bad Starbucks before this one. But walked in, placed my order as normal and waited 10 or 15 minutes on the end to pick up my order. All the employees were talking to each other and no one was even standing in front of the latte machine when I realized no orders were being communicated or in process. And all the employees were talking to each other and me! Until I said am I going to get my order? Then they asked me what I had ordered again. It was really bizarre read more

waste of a place that cant even make a Cappuccino right and my cup was leas than half full very dissapointed

A great Starbucks! Drive thru is always very fast despite long lines. Friendly baristas who stick around go a long way towards customer service. Employees work with a purpose, which makes for a great visit! read more

My initial pleasure at having Starbucks open a few years ago close by keeps diminishing. At least once a month my drink order is made incorrectly and then I have to turn around and bring it back. Time consuming and frustrating. read more

love the staff, always a joy to go in there whether it's to work on homework or just to grab it and go!