It almost seems like they just pick and choose everyday what hours they want to be open. It certainly doesn't follow the hours listed on their site or even on their door. They randomly don't open until after 8am some mornings, close early other days. In store pickups are sporadic. They shut down ordering on the app all the time bc they can't handle the volume. I don't know who thought this owner was worthy of a franchise. read more

I absolutely LOVE this location! Karen and Mary are like the ultimate duo. I frequent this location often enough, and I pulled up today and Mary was in the window and she asked about the baby and it completely melted my heart. They had a cute baby conversation, but it's truly those things that are so great. The hospitality is unmatched and she is truly a quality employee! It's been a long 15 day work "week" and I was in such a terrible mood and the visit just made my entire week! Thank you Mary for being such an outstanding person read more

This Starbucks sucks compared to others. I order no foam and I get foam. Order light ice and you get heavy ice. Maybe I should be opposite George. read more

I've never had a challenge with customer service as Starbucks but for some reason every time I come to this location they try to tell me a better* way to order my drink when I know exactly how I would like my* drink. "In my opinion" Maria (I believe. Dark curly hair with lipstick on) should keep her rude, snarky opinions to herself. When I told her I like it the way I order it she got upset, snapped at one of the baristas and then snatched the drink from them to do it herself. These days customer service is everything guys, get it right. Don't try and tell your customers what they want. read more

Woah!! It's 8 a.m. and I am sitting outside of Starbucks reading a book and enjoying a cup of coffee... I'd just like to say - great playlist!! It's Latino music... first ROSALÍA and now Colombian music?! This is a good change to the usual cafe music...Keep it up Starbucks!! read more

Great service and friendly staff both inside and at the drive thru. My only complaint is it has a longer drive thru wait is longer than other Starbucks. However, it's convenient location definitely keeps me coming back, just not at busy times. read more

Every time I've been to this drive thru the line has been short and the customer service has been amazing. The workers are extremely nice and want to go out of their way to make sure you got everything you need. 10/10 would recommend going to this location. read more

This Starbucks location is amazing and always gets stuff done fast and quick. If you are looking for great service, this is the place! I come here often and the people that work here are the nicest people I have ever met! Best in the area by far!! read more

Starbucks - Best coffee and tea around! Always made to perfection! - Coffee & Tea Near Me - Glendale, Arizona

I ordered an iced drink from the drive-thru, and when I picked it up after I got home the lid popped off and coffee got all over the inside of my car! :( From what I understand, this isn't necessarily the barista's fault - but still, learn from my loss and be *careful* when handling drinks from this location! read more

Scotty is an amazing employee at this location and deserves all the raises in the world! He has such great customer service and was great at keeping a conversation! The only reason I'd come back to this location is because of him!! read more

i literally just went for my daily Starbucks and Nikki was so amazing she was the sweetest and made my day the best barista i've ever had!!! 1000/10 recommend going to see her read more

lily was the sweetest! really knows her stuff, and gave creative and yummy suggestions

Bad service at the drive trough! Sitting over 10 minutes in the line defeat the purpose of the drive trough !

I get the same drink . Every time . This Month I have been charged 9 different amounts . 545 the first 4 times . 612 the next 2 . 7 dollars 2 times and 721 today . Every time I say something I get told I'm not being charged correctly. Today I was told . I don't know what to tell you . Then asked if I wanted a manager. Like I'm totally willing to understand an explanation and I've said that . Every time I question it I am met with an obstinate remark . I have my receipts and I can see where there are different amounts but the receipt says the same thing . And this is over the course of just January. 9 amounts. Same product. I really believe that this store employees are skimming . Which could be felonious. So my ask is this if you get the same product every time you go look how the price changes . It may only be 1 -2 dollars but if you time that by let's says 200 customers a day that's 200-400 dollars a day 1400- 2800 dollars a week 71200- 142200 dollars a year . It's at that point felonious. read more

This location has been amazing in helping me perfect my drink of choice! The manager actually cares if you like the drink served and when we brought back our drink she didn't just hand us a "free drink" card she gave us suggestions, made the drink and even walked out to my car to see if my wife (who was in the car with our kids) liked it! read more

This is Starbucks and you know what to expect! Consistent as all the rest of the locations and good coffee. What makes this location stand out is that it's the only drive thru location in the Arrowhead area. It's nice to not have to get out of the car once in a while in Suburbia! read more

This place has an awesome drive thru. Not a bad location either right off the 101 freeway and union hills. Again the drive thru service was fast and the people who work there know how to get things done I had my coffee in my within like 1 minute. To be honest that's not bad considering that I was the third car back, keep up the good work Starbucks crew!! read more

TERRIBLE service. We failed to get a receipt so we don't know any names, but whatever barista was working the window 10/16/15 at noon needs to be fired. She completely disregarded the fact that she didn't snap the lid on my husbands frappacino and half of it spilled all over our white interior. We understand mistakes happen but she did not even apologize and rolled her eyes when my husband asked for napkins. Then rolled her eyes again when we asked for more whip cream since it was all in our lap. I have never seen such crumby service at a Starbucks before. read more

The lady that took my order through the drive thru was AMAZING! It's almost 6am and she was cheerful without being fake and super polite. I wish I lived closer to this location because that was some of the best service I've had at a Starbucks! read more

I go to this Starbucks almost every day. The people here are absolutely amazing. They all know me by name and, though always busy, take the time to say hello with a genuine (not robotic) greeting. The manager is always in a great mood and it shows in the people working there. I have a pretty difficult drink, and they don't always get it right, but when they get it wrong they always fix it with a smile. I've seen a few managers come in and out of this location, and whatever the current one is doing has been exemplary. As a retail manager, I know good customer service when I see it, and this Starbucks goes above and beyond expectations. Well done guys! read more

Very friendly staff. Quick with orders. Drink always tastes great. Love its close to work for an early morning indulgence and friendly face.

I come here EVERY morning for the same drink. One day I pay $4.09 the next day it's $4.57 then sometimes like today it's $5.12 and so on. I don't understand how or why the price of the SAME DRINK changes everyday it gets expensive as it is and when they pick and choose what to charge it's usually more. Then when they even mess up the amount of pumps in my drink and it's more then the day before?! It's getting really annoying when I go everyday and it's a different price. WTF Starbucks.... and if I'm lucky I'll get my drink made right here at this location. I feel like they have new staff in the morning and they suck. Period. read more

Slowest drive thru ever!!!!! Mcdonalds is faster then this. Please hire better and faster people. This is ridiculous.

The dude was supper nice and quick thank you they were out of the unicorn at 4:30am but that was a bummer his attitude made up for it so thank you and he went the extra step to give me the # to another supper dope thank you meng Thursday morning @4:40am working drive threw thank you read more

Terrific location, staff was legit. Small selection of retail. Fast service. Packed lobby. You can see the ocean out front. They have a good selection of treats if you get there in the am. If you are a partner this is a real bucks so you can get you deal on. read more

I visit a lot of different Starbucks (and Tim Horton's) and the team at this Starbucks was the friendliest I've ever come across. I've only been here a few times (on vacations), but it's been a great experience both times. And there's a drive-thu, so, you know... bonus. read more

While I like how quiet this Starbucks typically is, sometimes it's way too cold. I know it's Phoenix and it's hot outside, but do I need to bring a jacket to drink my coffee? read more

I was visiting some relative in the area and stopped at this Starbucks. I visit a lot of Starbucks and this store seems poorly managed. The wait was 20 minutes for our simple order after we paid. The staff were more concerned about drive thru customers who paid after us than our order. There were no tables inside so we went to sit outside. As we were sitting outside the manager INTENTIONALLY shut off the misters when it was 110 degrees. He claimed they stopped working. But they mysteriously shut off after our neighboring table complained about the poor service. read more

Am always amazed at how different each Starbucks is in terms of service. Today I was here to redeem my "coffee bag" free cup. I asked to upgrade to an americano as I cannot drink the Pikes because of the acidity. The girl ( in the drive-through) said she couldnt do that. I explained why I couldnt drink the Pikes and that I had done this before at a Starbucks with no issue but she still said no. The store at 75th and Bell has an awesome crew and I continually go back there unless I am in a different area of town. read more

Writing this review for students looking for a place to study. It's a small Starbucks but really good size tables and outlets, I thought I hit jack pot when I found this hidden Starbucks since it was so empty compared to the one on 83rd and bell however I realized the reason why. They crank the AC to -30 degrees. I'm the type to like my place cold too but how they do it is literally painful and I come dressed prepared to be in the cold. While studying here I've seen people go outside to wait for their drinks cause it was so cold inside. They do take a while to make drinks and you get a hit or miss with the baristas, I've met one that knew my name and drink after one visit and others that were absolutely awful. Parking is very limited I've had to park on the other end of the lot but the drive through always seems empty and quick. read more

Ordered 2 drinks, sweetened iced coffee with cream and a Carmel Macchiato iced. (My go to drink @ Starbucks). Coffee tasted burnt/old and my drink did not taste sweet or like Carmel at all, was placed in window with Carmel drizzle on the outside of the cup, and the iced coffee tasted also burnt and not sweet at all. read more

I went through the long drive through to discover amazing service! The voice through the speaker was such a refreshing delight to hear. He was so happy and talkative, very polite and brought a smile to my face! Just how it should be when you drive away with your starbucks treat in hand! I'm ready to take on the day thanks to my new favorite location! Nad the flan latte is all its said to be and more! Love it! read more

They suck.. they always have a 10 min wait and only two people in the drive thru also they're rude as hell.. today I ordered and got an attitude a sigh and a "WHAT ELSE"... usually they take forever but they're nice today was a no for me... read more

Friendliest Starbucks crew as a collective whole. Nice work!!! Definitely would make you want to come inside instead of the drive-through

Above and beyond service this morning--I had a blonde moment and mobile ordered at the wrong location; the fellow behind the counter did not judge, was so kind and whipped up my order right in front of me and told me to have a great day. An error I'll certainly learn from, but I thank you for the exceptional customer service. Hard to come by! read more

I travel for work many times a year and I also have Starbucks and or Dunkin Donuts on a daily basis. I was there at the end of August and that Manager was ignorant to an elderly couple that was seating outside in 115 degree weather and turned off the mister when the couple asked to keep it on. His answer was that HE'S IN CHARGE and can have it turned off at any time!! ARE YOU KIDDING ME!!! I really thought I was on that "What would you do Show?" I will never spend my money no longer at this location and called Corporate to report this Manager. read more

I don't understand. They closed this Starbucks for all of these renovations which were not needed and now they do not use the camera so u can see them when you order. I mean they can see you and u can see them but they never turn it on. What is the sense to spend all of that money to install a system such as this and it is never utilized? They could've taken that money and gave it to a poor community or pay their workers more or lower the price of their expensive coffee. All I am saying is that if you are going to spend the money use what you spent it on!! read more

Drove up to the drive thru at 5:36 am and waited until 5:40 and no one answered. Drove up to the window and nothing. Waited there and even honked my horn. Nothing. Drove to the front and saw an employee there and asked if they weren't open or something. He said no there were and apologized. But at that time it was 5:46 and I had to get to work without coffee read more

I use this starbucks frequently because its close to where I work. Over time I have experienced coffee served cold, orders completely wrong, extremely slow and unenthusiastic service. This is so common I expect it now. In fact when they get it right im actually surprised. Ive contacted their management on a few really bad occasions and receive the same apathy. I suggest only going there if you have to because, afterall, it is a very convenient location. read more

By far my favorite Starbucks! I have another location closer to my house but go out of my way each & every time for this one because of one thing-the customer service. They never fall short of absolute kindness (even at 5 AM). They also never have me feeling rushed to make a decision on what I want. The drive through gets crazy long in the mornings considering its right next to the freeway but the staff is quick to get everyone through the line. I am always greeted with a friendly smile and that's the exact reason I continue to come back to this one. Keep up the great work Starbucks staff! read more