Pretty big and clean Starbucks. They have a large seating area. I appreciate and impressed that they now have a screen for in progress and completed orders. Wait times can vary depending on the day. read more

This is the absolute worst Starbucks location I have been to. Forget the lines or even the fact that they are completely unorganized. My order is wrong 90% of the time. I will even order it and then explain exactly what I want. It's not a complicated order because I am not one of those people that want to give their workers a hard time. My drink costs over $6.00. Out of the many many times that they have made the drink wrong, I have only asked for a remake twice. The first time I asked for a barista to remake it, she was extremely rude and basically acted like I was trying to get one over on them. Even though I use the app every single time I go and I go to this location at least once a day. Every time I have come after that she refuses to speak to me. So after many times of dealing with this employee and many times of dealing with the wrong drink being made, I spoke with the store manager Mathew. The first time I spoke with him he was very nice to talk to. After this time, my drink was consistently made wrong. I also read Yelp and Google reviews for this location and determined this is really an ongoing issue for them. I called their corporate number and let them know and provided receipts and documentation. Mathew was made aware that I called corporate and was obviously upset. Today when I went through the drive through, I made sure to fully explain the drink ahead of time. Mathew appeared at the drive thru window and gave me my drink. It was made correct, however, Mathew in a very nasty way told me that since I had not been happy with my drink recently that he felt its best I no longer come to this location and go to the next nearest location. I felt this was extremely unprofessional and also explained to him that the simple solution would be to have the employees properly trained to make drinks correctly and to have better customer service training as I am not the only one (far from it) that feels this was about this location. Getting rid of customers who complain isn't going to fix the underlying issue. read more

Much better experience today! THE DEETS We went through the drive through again and there were only two cars ahead of us woohooo! SERVICE The girl who took our order was very bubbly & efficient. Again at the window there was some confusion on our order but staff was very friendly. DRINKS We got a mocha latte and a triple latte with an extra shot. Both were made nicely. FOOD We got a vanilla scone and Gruyère and bacon egg bites. They were decent. That's all folks! read more

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Many things: The drinks are wrong half the time. They are either way too sweet or extremely heavy on the creamer. The matcha lattes sometimes have too much matcha and are bitter. Poor customer service. If your café is closed then don't accept online orders. We placed online orders several times just to sit forever in a drive-through line to get cool hot drinks and watered-down cold drinks ( where ice melted) that were left out too long. Also, there is someone currently working the drive-thru window who knew our drink was an online order. She even verified when we got to the window when we pulled up. Instead of handing us our drink that had been sitting out for 20 minutes, she walked away for several minutes, came back to the window, put a few food products in a bag for another order, and then, finally, gave us our drink which was supposed to be hot, but was cool by the time we got it. Never going back. They have been so inconsistent for years. Only went out of convenience. Don't mind driving five extra minutes to Pinecrest. read more

In my opinion this is a super Starbucks location! They have both a full service drive thru and a huge dining room. I went inside today and ordered a vwnti cafe latte and chilled at the big work table along with two other people. The latte was awesome and everything else was super chill inside. The only suggestion that I could offer would be to get rid of the special code boxon the restroom doors. I need to ask two employees for the code because the first guy couldn't remember it. I doubt that the restrooms would need this level of security on this side of town. read more

The service is so much better, I honestly only came early mornings and some afternoons. I always had one good lady who made me smile everytime I go there. She made my day again I'm sorry I don't remember your name but you always told me to have a good day and her energy was positive. I get the same old think a pink drink with vanilla sweet cream instead of coconut milk.( sometimes food) I hope this gives her a raise or an employee of the year because you deserve it! read more

Starbucks - Pink drink - Coffee & Tea Near Me - Falls Church, Virginia

Mahd is the man. He always is kind and courteous. The service here was tremendous. He spelled my name wrong though.

The staff is friendly and service is amazing. It is a good place to get coffee and chai made consistently at all hours. My only criticism is the actual coffee itself - the beans always taste a bit overdone and have a dairy farm-like aftertaste. All Starbucks seems to be consistent in this regard. It is better than a fast food joint but can't beat a local roaster's full variety of freshly roasted organic beans from multiple geographical sources. read more

4/4/2025 - this place SUCKS!!! Especially their customer service. One of the workers (guy) that wore a red shirt and a hat doesn't look like he loves his job and has the worst attitude--you also can sense it from his facial expression. SAD!!! If you like your job, go find a new job!!! Improve your customer service Starbucks -- at the moment, this location sucks! BAD CUSTOMER SERVICE!!! read more

Wow! This location needs to clean up really bad. So the floors are dirty and counters where you got the straws and napkins are really dirty. Someone needs to stop and clean this up. Does not look good at all. Need to do better. Not going back. read more

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Several times within the past couple months, it has gotten quite busy here but I ways place a mobile order. The mobile order said it would be ready in 5 minutes but walking in, it was completely packed with a bunch of people waiting for their drinks. From the time I ordered it, I waited 25 minutes over the "estimated ready" time. While I understand them being busy, it was just a little frustrating wanting to stop by for a quick pick me up and wasting 30 minutes. I would have opted to not have ordered had I known it would have been so busy. read more

Personally I think the idea of a drive thru screams yuppie. There's obviously a demand for it, yet I won't be sitting in line behind suburban Kevin's and Karen's. Go inside like a regular person. This is a busy location, so for zen time it's not that. Yet what it offers is a caffeine boost, of which I'm grateful right now for. Last nights sleep left a lot to be desired. Plenty of parking spots. My recommendation is the mocha frappe or Yukon Blend. During the season, the Christmas blend is delicious and eye opening. They have some snacks too. I really like the employees here. They are friendly and efficient with the madness of crowds here. Props to them for another well done experience! read more

I love having a Starbucks less than a mile down the road. My husband and I order ahead for grab and go anytime we are going on a road trip or random weekend adventure. I know some people do not like the Starbucks roast...aka charbucks...but I like dark roast coffee; so it suits me just fine. I'm trying the different pistachio options lately, but I usually order either a basic latte or cold brew. My husband normally orders a cup of their darkest roast available at the time. The folks at this location are always kind to us and I definitely feel for anyone working in a fast paced food industry position, as the work is in demand, but often thankless. I appreciate how lucky we are to just place an order on an app and then show up and pick it up. Thanks for always providing a good experience! read more

Mekdes has kept me coming to this location for over five years now. She knows me and goes above and beyond to make sure that I get great service from either herself or the others working that day. I literally discussed her when doing customer service training with my own staff and she knows she has a job working for me when one opens! read more

I start every work day with a lovely greeting from Ms. Mekde, barista, who is always warm and friendly! She knows my order by heart: Brown Sugar Oatmilk Cortado with no foam and one pump of brown sugar! She is an excellent representative of Starbucks! read more

This particular Starbucks is located off of Columbia Pike, in the Harris Teeter plaza. As other Starbucks, the menu offers various freshly-brewed hot and cold coffee, teas, bottled drinks, smoothies, handcrafted sodas, frappes, sandwiches, and pastries. What makes this SB more convenient is that it has a drive-thru. The hubs and I stopped by while in the area, and since the drive-thru was a little long, we decided to pop-in. There was a line and a long list of orders, but the baristas were pumping them out! I ordered my usual Trenta Pink Drink and the Tall Guava Passionfruit - both were made well and served cold. It's a bit of pain to enter and exit the plaza with the busy traffic and the intersections, and some traffic does overflow from the BoA ATM customers adjacent to it. Plenty of parking in the shared plaza lot. +well-made beverages +has a drive-thru +located in the Harris Teeter plaza +plenty of parking in shared plaza lot read more

One of my favorite Starbucks locations in the area! Everyone is super friendly and professional! What's in my cup? Tall Iced Matcha Latte w/ one pump of white chocolate, oatmilk, and vanilla sweet cream foam! Thank you Starbucks Lake Barcroft! read more

Starbucks - STARBUCKS ORDER. - Coffee & Tea Near Me - Falls Church, Virginia

This location is always dirty. Bathrooms look like they haven't been cleaned since the place opened. Some staff look like they've just rolled out of bed and haven't washed their apron since 2019. Also, they can never get iced americano right: first ice, then espresso, and only then cold water. Otherwise you get a lukewarm mess in a cup. read more

Okay, I don't like to complain, but if you are paying $6+ on cup of Latte you expect: 1. Get the drink right, and 2. A cup full. Disappointed at my local Starbucks read more

Starbucks - Where is the rest of my drink? - Coffee & Tea Near Me - Falls Church, Virginia

Y'all know it's cold outside! Now I came in for a "medicine ball tea" however they don't have it. So I got the seasonal Grande Peppermint Mocha. Never a fail! I love the cranberry bliss bar as well so I had to indulge. I love Starbucks so of course I'll be back read more

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The service has been horrible at this location for months. The long line of customers waiting for their orders and I watch as the employees chit chat and check their phones as undone orders are sitting on the counter. This is the worst starbucks I have ever been to. read more

Only came here because of the drive-thru. Mistake. I've been seeing Valentine's Day drinks online and when I got to the drive thru line the barista acted as if the heart shaped cake pops doesn't exist... it was literally on the menu in which she responded with "I have no idea". No customer service demeanor whatsoever. If you hate your job don't put it on a customer, get a new job. You working in the drive thru alone also has nothing to do with a customer, bring that same rude attitude to your management. Thanks. read more

I have gone here multiple times and various days of the week. The drink I get which is a white chocolate mocha with 2 pumps of toffee nut syrup and extra shot of espresso, always tastes like the coffee has been burnt and at the bottom of a pot and watery. A couple of times they used the wrong syrup. The whip cream tastes like it is about ready to sour and go bad. I will not be going back. This use to be one of the better Starbucks. read more

This place is filthy. While I waited for my order, two staff passed by the counter (see the photo) several times, put other orders on it , but none pretended to notice how dirty it was . Except for a lady at the cash registry, all staff were grumpy . Would not be my coffee stop choice in the neighborhood. read more

Starbucks - Coffee & Tea Near Me - Falls Church, Virginia

The way they serve was not ok .. I had to ask for a drink carrier and it the bag they give was ripped from the bottom and both coffees I had spilled .. I also had to go back and ask for a straw and wait 10 minutes while the server spoke to his buddy who didn't have an order.. read more

Skip the drive thru and just go inside! On the drive-thru they tend to get busy and rush you out while skipping customer service. Just had a poor experience. Did not receive a hot sleeve, nor any of the requests I asked for. Once I left, I called the store and spoke with the manager and told her about my experience. She was super nice, apologized and said the gal was still in training, and said next drink on them. Upon next visit, service was awesome inside. It usually is. Only problem, I think this is a cab driver hang out, or a place where men gather and discuss things in their language super loud. They stare at women like their aliens or something. I am sure they're nice folks, just feels awkward with 15 men oogling at you, but its certainly not as bad as the Bailey's Crossroads Starbucks, but not too far from it. Service is fine inside. The herds of men is off putting. read more

Starbucks - Cinnamon bun frappacino - Coffee & Tea Near Me - Falls Church, Virginia

This used to be the best Starbucks around. The people used to be nice and friendly. The drinks used to be on point but now the last few times I've gone it was a waste of my money. I went today and I ordered two drinks, and it took a sip of one before I left because the color was off, and the flavor was not there. I asked her to please fix it, and all I was given was some extra chai to add to my chai tea latte. I also got a caramel ribbon crunch frappe and I think they forgot the caramel. I did tell the lady that gave me my drinks that they just did not look right in color and she assured me that they were made right when my son drink his drink, he said it was disgusting. this is not the first time it's been several times in the last couple weeks and I noticed they have a lot of new workers there. I went there last week and I asked for an iced chai tea latte and I was given a hot chai tea latte and when I told the young teenager that was working the drive-through window that I ordered iced not hot. She had the nerve to roll her eyes at me which was very rude when I had made it clear several times that I wanted ice and not hot. There are a couple workers that are there young teenagers that are really nice and friendly and they try to make it right but the ones that we're working today and last week,were ridiculous. The manager needs to go in there and teach them proper customer service and how to make drinks correctly. Starbucks is not cheap. read more

Not sure where one of the workers at this Starbucks is coming from with her attitude! Drove up to the window after ordering and she looks at me like I was a bat out of hell. Okay, so my windshield wipers were running, and it was wet outside, but come on, it's a little bit of water!! If you can't stand the fire, stay out of the kitchen, and the same applies to the rain! Some of the workers here are great, don't get me wrong. But some of them don't seem to care, and they get the orders wrong. It's as if some of them have filled so many online orders, they have forgotten how to (or were never effectively trained to) interact with customers. read more

Always a good place to visit, has a drive-thru so it's great Usually a line in drive-thru but they work quickly and have my coffee ready The plaza is a little screwy but if you take your time it is easy in and easy out. Nice people, getting orders correct and will continue to go there read more

Hot Grande Latte with Oak Milk and 3 scoops of Vanilla bean powder my secret go to its awesome. Drive through Starbucks? It's a dream come true it's fast and convenient highly recommend if your running late in the morning. Friendly staff and great parking space read more

This is a stand alone Starbucks with a nice staff and plenty of room to relax, chat, network, or work. The leather lounge chairs are great. This was my first time meeting here but I definitely plan to go back. read more

Starbucks - Pumpkin bread goodness ;-) - Coffee & Tea Near Me - Falls Church, Virginia

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My local Starbux. The baristas are cool but I still order using the app for convenience. The frappucinos here are good but not the best I've had from 'Bucks. It's a really big location so there is almost always seating. Wifi is fast, outlets plentiful, parking in the shopping center is nice as well. Just a great place if you want to relax or study. read more

Starbucks - Coffee & Tea Near Me - Falls Church, Virginia

Not my favorite location of Starbucks. I feel like they are slow in the mornings when you need them to be really fast and on the go. It gets busy at night as many people use it as a place to work. They have 2 long tables and a lot of small one person tables. I just haven't had very good experiences here... read more

5 stars for customer service/friendliness of baristas. Today I ordered a venti cappuccino and the cashier accidentally rang me up for a grande and I didn't notice. I corrected the barista and offered to pay the difference, but she made me a venti right away. This is my local Starbucks and I come ~2 times/week and no matter how busy they are, they are always so friendly! read more

This location is one of the busiest Starbucks in the area because of the drive through (which I'm not complaining because we are all too lazy to leave our cars to enter the building), with that being said I come to this location almost every day and my coffee is always made to perfection. I have been to virtually all the starbucks in the area and I never receive the same drink twice but here, there people follow the recipe to the T and never fail me. I have never had one bad experience and everyone is always so friendly, timely and professional. Thank you so much for making my drinks spot on every time! For everyone that visits this location, download the app for a faster check out! Plus you get points for every online order which you can redeem for free drinks or food! read more

If during drive thru, I repeated my order twice, and you asked -again- if I wanted sugar and I said no, you still give me tea with sugar, and then I have to go back in store to get it corrected, yes, I will be pissed. When I went back, she saw me and smirked. I let it go and asked if I could have it made again. My time was wasted when I went through drive thru so I could grab n' go quickly. If you just hand me my drink without looking at me and say nothing - no "Here is your drink" or hello or anything - then yes, I am going to think, "Why are you even working there if you are going to look miserable and don't have any basic customer service skills?" Usually, I would let this go, but I am pretty sure that girl at drive thru purposely put sugar in my drink when I told her no three times. That, my sir, is just cruel. Also, if someone were diabetic, and received the wrong order, that person could have gotten sick. Let's not put ourselves in that scenario. read more

Consistently bad service. Order a plain coffee black and the person at the cash register who takes your order will turn around, pour your drink then give it to you. However, order some food with it and the story is much different. You get your drink and then you are directed to the other end of the counter where you wait, and wait, and wait for what could easily be 20 minutes or more. Yesterday I ordered a cinnamon roll warmed. There must have been a specially trained person who was the ONLY person allowed to warm and serve the cinnamon roll and they must have been on a long smoke break because I waited a long time. Eventually I could no longer take it so I waited in line again to cancel the order whereby one of the servers pulled it from a shelf behind the register. I suppose the order was processed.but the person designated to actually give it to me must have been on break. The long wait is normal. I plan to never return. read more

I love this Starbucks due to the only Starbucks I've been to that has the same prices as Maryland Starbucks. I was getting sad paying a dollar more for the same thing that usually cost a dollar less. I happened to be in the shopping center and went and got my usual iced caramel macchiato with an extra shot and it was made to perfection. Best thing that it only cost $5.99 and not the $6.27. read more

One of the better Starbucks drive-through locations in the are. Clean, efficient and always friendly. Whether you're inside or running through the drive-through, I've always had good service at this location. read more

The male barista on 11/6/20 around 2pm with a Santa hat and stretched ears was so so kind! He had a really pleasant demeanor and said hi and have a good day to every single person picking up even though most people seemed to be less than kind to him back. I think every worker at this store is really really nice and helpful. It's just a busy store and their wait time is pretty long, but they have a drive thru, mobile orders, and in person orders and there's always a line wrapped around the drive thru AND in person....busy busy. I don't think it's their fault it seems to be the volume, and there's always like 8 people working behind the counter so it's not like they're not trying their hardest. I don't think I come here too often but I've never had a bad experience, the drinks do taste really well made and made how you've ordered them, and the baristas are again really kind. See the pic for what I'm drinking! read more

Starbucks - Venti iced coffee with 3 pumps pumpkin, 3 pumps cinnamon dolce, and soy milk - Coffee & Tea Near Me - Falls Church, Virginia