Stopped in via the drive through for allote and was pleasantly surprised with the drive through setup having a camera to be able to see the workers inside. As someone who has auditory processing difficulties I appreciate that with the camera I was able you read the employee's lips and I'm sure that can come in handy if ever someone needed to use sign language for their order. The crew was knowledgeable of their drinks and what modifiers could be made to create a hot version of the brown sugar oatmilk latte rather than the shaken cold version. My latte was perfect and delicious with the cinnamon on top. At check out the employee at the window was friendly and engaging. He gave excellent customer service. read more

Starbucks - Coffee & Tea Near Me - Dallas, Texas

I had a terrible experience at this location and would not recommend it to anyone. The staff was rude and unprofessional, and I felt completely unwelcome the entire time. Overall, a very disappointing experience. read more

I want to share an experience that occurred today outside of a Starbucks, as I believe context and description are important. While I was seated outside the store on a phone call, I was interrupted by a Starbucks employee and asked whether I would be purchasing anything. I was then told that if I was not, I needed to move my belongings and leave the area. What stood out to me was not the request itself, but the manner and timing of the interaction. I was quietly sitting, on a phone call, not obstructing access, and not engaging with anyone. I was also the only person in or around the store who was approached, despite others being nearby. Based on the interaction and assumptions made, it felt clear that because of the way I was dressed and the fact that I had luggage with me, I was perceived as homeless. This made me feel singled out and profiled, rather than respectfully informed of a consistently applied policy. I would also like to note that I was addressed by Aimee, the store manager at Starbucks store #410. What is particularly concerning about this situation is what occurred shortly afterward. After being asked to leave, I explained the interaction to my partner. Approximately ten minutes later, my partner, a white male, entered the same Starbucks location to use the restroom. He did not make a purchase, nor was he asked whether he intended to do so. He was not questioned, interrupted, or asked to leave. The contrast between these two interactions is difficult to ignore. It highlights how assumptions based on appearance may influence how policies are enforced and how differently individuals can be treated under similar circumstances. These types of occurrences are unnecessary and unjustified. I am sharing this experience to document what happened and to emphasize the importance of consistent, respectful treatment for everyone. read more

The drive-thru was the longest line ever. They need more people working . The vibe was definitely killed by this 20 min line . Please do better star$$$$$$$. The drink was mid read more

Alex is great a great barista and has phenomenal customer service. He should get a raise, service 10/10 EVERY time . Love this location

This is never open inside. All they offer is drive thru service which is inconvenient when you do mobile orders. Starbucks if you aren't going to open this store anymore can you make a walk up pickup counter or pickup window read more

Shit, nothing tasted good the food was awful and the drink tasted like dog shit, dont come here

I love the drinks and all of that but when I went to get my drink it smelled like expired MILK I'm am with the feeling that it is expired and they put it on my drink read more

Starbucks - Caramel frappe - Coffee & Tea Near Me - Dallas, Texas

The Zootopia DMV moves faster than this place does. Drive to another location get your order and come back to this one and you'll still have 10 minutes left to wait. You could apply for a job at the Love Field Airport, go in for the interview, blow the interviewer away you're such a great fit for the job, go to your first day on the job, get a drink from the Starbucks at gate 13, finish your day at work, call in that night saying it's just not a great fit, and come back to this location the next day and they'll have just finished up making your order, then they'll set it on a counter behind them and forget about it until you remind them you're waiting for a grande vanilla bean frap. read more

Customer service is horrible. The older Hispanic lady (I'm guessing she's some type of management) is rude. If you can go to another location, do that. read more

Woah woah woah. What's with all these bad reviews. It's a Starbucks. I.e. fast food coffee. You already know what you're getting. You already know what it's gonna taste like and the workers are gonna be swamped with the drive thru so they are gonna mess up once in a while. Expect it. I ordered a hot chai. The girl handed me an iced one. I told her I ordered cold, she said sorry I tried to hand you the wrong drink. She then reached over and got me the correct drink. Easy fix. Did it with a smile. Good job. Pumpkin spice is back so just get your fix and be happy you're not paying $8 for coffee at some other place read more

Starbucks - Outside - Coffee & Tea Near Me - Dallas, Texas

Drive through took long. Simple standard drink was NOT GOOD. Asked for light cream (I want coffee not my drink tasting like milk). Drink indeed did not have light cream. And did not taste good. Sucked a** for what u pay. read more

Horrible service. Rude drive thru employees. You realize this is a $5.00 cup of coffee right? Starbucks used to be a treat, now it's a headache. read more

Disclaimer: This is review is based from the point of view of someone who comes in for the wifi and coffee to catch up on some work or read. I was overjoyed when this location was opened. I love the old school décor and the table and seating layout. There's a large library table that seats 8-10 people with great lighting. A comfortable seating area with a few of chairs and "coffee" table, plus a sit down counter space looking out from the store. All this in the front part of the store. Then there's small tables along the wall all the way to the back opposite of the ordering and working area for the employees. I've been coming here since they opened. There's been a number of different baristas working here over that time, but so far the majority have been friendly and pleasant to talk with when I come in and order. The drive-thru appears to be insane, but I usually get my order in a timely matter. Especially if it's during the busier part of the day, like lunch or early morning. They usually have more people working during the busier hours. Keep in mind I don't order anything complicated, mostly drip coffee, Café Mocha, or some sort of iced tea. It's been a great place to get work done, there's a good mix of music which has never been too loud. I've visited some shops where you can't talk to the person standing next to you. If you do wish to listen to your own music with headphones on, you can easily drown out the in-store music and/or noise. If you're trying to study, get work done, or read with your drink, this is a great location. read more

Starbucks - Iced Black Tea! - Coffee & Tea Near Me - Dallas, Texas

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This Starbucks has only been open a few months, so I'll give them the benefit of the doubt for now. I only ordered a venti iced coffee, light ice. There were only three people ahead of me, yet somehow they forgot about my order. I politely reminded the guy working the register. Very nicely, he offered to give me an even larger iced coffee for the oversight. That was a very customer- friendly gesture. The part I didn't like was when the barista hurriedly made my original order, and pushed it to the side of the coffee bar (I actually saw her do this) in an attempt to make it look like I simply had not picked up my drink order. Well, I was not allowing that foolishness. When I called that to the attention of the guy at the register, he told me I could have both drinks (for the price of the one). I've found that each Starbucks has its own personality. For now, I'll stick to the one closer to my gym & skip this newer one. read more

I hate that this is the closest Starbucks to me. Every Saturday morning by 9:30 they have already started to run out of popular items. They substituted our ordered drinks with an alternative without asking on an online order. Today they served our egg cups in oatmeal cups which was fine except the egg cups themselves were obliterated - looked like someone chewed it up and spit it into the cup it was so messed up. They corrected it and made a new one for me and were perfectly professional but I just have yet to have a seamless experience at this location. read more

This Starbucks is NEVER open indoors. Drive thru only. Plus, the drive thru takes 15 minutes to get through when only six cars are in front of you. also, I received my bakery items still in the clear plastic wrap. I always hope that this Starbucks will be faster, but I'm always let down. I will not be coming to this location again, might as well go to the one in target next door. read more

They need more practice making drinks, my iced coffee was horrible. Didn't get my money worth

I went by yesterday for a Frappuccino ( I went trough drive trough :)) and the young lady there was super nice! Jade I think her name was !!!!!! read more

Super fast baristas!!! Very joyful and friendly staff. Super clean and big environment . I come here to get homework done. Thank you Amy, and the rest of the staff; for always making me and everyone welcomed. read more

Bad service. Drive through was taking too long. The guy in front of me waited 2 minutes just to get change. When I pulled up, she gave me the wrong drink and closed the window. I had to knock on the window and she opens it with an attitude face and I said "you gave me the wrong drink", she snatched my cup, closed the window, then opened it back up and just handed me my drink without saying a word and with a rbf and slammed the window shut. This was around 9:10am, Sept 14, Asian girl with glasses and braces. read more

Had to wait to for my order to be taken only one girl doing front and drive-thru. Male name "Ram" behind the counter just straight up ignored me he just passed me like if I wasn't there didn't even say hello made me felt unwelcome. I had to tell them I was ready to order smh. Rude and awful customers service. Late posting this happen in Feb. 2015. read more

Drive Through - Slooooooowwww.... I have over 100 check-in's. I don't mind the wait, but if you're not in a rush before work, this is your place. Once I had a normal wait time. Not bad... 1% read more

In my work providing online marketing and reputation management services for clients, I do a lot of customer service analysis work for my client businesses. After visiting this location, I'd have to say that the poor ratings on this place from across the internet are well-deserved. I stood at the counter for several minutes today with the intent of placing an order. Not only was my order not taken, but out of the 3 people behind the counter, not one of them even acknowledged my presence at the counter... not even when I said, "Excuse me, I realize that we're all very busy, but could you at least acknowledge my presence here?" They just continued about their work as though I wasn't even in the room. Seriously? I just went to my car, got a half-full bottled water, then sat down to write this review. I've been here 30 minutes. Still totally unacknowledged. Manager popped his head out of the back once or twice. Actually, I'm only assuming he's the manager. He was out of uniform, and didn't engage the other employees at all. But since he went and got money out of the register and no one called the police, I'm only assuming he's the manager. In no other way did he act like a manager - toward the employees, or toward the guests. In all, I'd have to agree with one of the other SEVERAL bad reviews here in Yelp: "This is BY FAR the worst (and most poorly managed) Starbucks I've ever been to" read more

"KENIA I" needs to get a life...mistakes happen and it wasn't her mistake! Maybe you should find out the whole story before posting some shitty comments about my daughter. You don't need to know her name she's a minor but now you know mine. read more

Great drink..... horrible attitude and service from Diana. I was the only person in the store, and wasn't greeted until I asked if anyone was going to be helping me. Diana looked up and said "she'll be right out". Then when I asked if my cold brew coffee was ready, she said we take our customers in order, I responded that I stood there for 5 min before anyone helped me. Her response was she could get the other lady to refund me. Not an expected Starbucks service experience. I'm only giving 2 stars because my drink was good. read more

Added milk to a black coffee. I don't drink milk. I had to return to the store because I went through the drive-through. Manager gave me a four dollar gift card. That is hardly worth my time. I was late for my day. How do you mess up a black coffee? Also the drive-in worker really needs to wash her apron, that's disgusting. I won't be using this location again read more

Disappointed! Ordered medicine ball hot tea. Waiting 15-20 minutes in this slow line. All these drinks on the counter but no hot tea. Then, an employee comes to the window and says we are out of the ingredients. I said how did you all not know that when I ordered the food? He said I should be find they substitute this tea all the time. My concern is that Starbucks employee dictated that I would be ok. He should have been dictating my money back. I advised him I would put in a complaint. He said okay. I'm shocked that Starbucks customer service has deteriorated at this location. Who does one need to complain too! read more

I want to give a shout out to the great customer service I received at this particular Starbucks. When I came in to order, the staff behind the counter seemed a little disheveled. Trying to open a register...etc etc. I could tell they were a little tense. But they still apologized and smiled. I got my drink right away and my food was taking a while. I was sitting on my computer, so in no hurry, but I eventually walked up to the counter and without even saying anything they said "Kendra, we are sorry! It will be right out." A few minutes later someone brought me my food with a $4 gift card for the inconvenience. It was such a surprise and delight, it made my day. Thank you Starbucks team for going above and beyond to make me feel taken care of. Kudos! :) read more

Love it here! Super spacious and plenty of tables and chairs for chatting with friends, reading, doing work, or whatever. This might be my new favorite Starbucks study spot! During my time here, I've several mistaken orders, but the baristas are very kind and are willing to work with you to fix the mishap. Be careful in the drive-thru though, or you may get the wrong drink and drive off! The drive-thru does go pretty quickly so you're never grumpy for too long (believe me, I understand that early morning need for caffeine). While they're packed in the mornings, you never wait too long. read more

Occasionally, I like to channel my inner white girl, and enjoy a Pumpkin Spice Latte. I also do a fair bit of writing here. Service is always polite and prompt, but if you're not staying to use the space and wifi, it can be a little pricey. Breakfast sammiches are good to go, and the variety of non-coffee drinks is also nice. read more

My husband and I went through the drive thru ordered our drinks and when we get to the window I forgot that I wanted my drink iced. As soon as we got to the window my husband told her I'm sorry can you please make her drink iced, she asked the barista to make it iced she came back and said make sure you say what you want at the intercom because we just wasted a whole drink. I told I'm sorry I made a mistake that wasn't my intention. She then proceeded to say you know how many drinks we have wasted today and kept repeating herself yelling at us at the window, while she was yelling at us sticking her whole head out the window. I told it's ok I don't want anything anymore have a good day! read more

This is the most unfriendly Starbucks I have ever been to... couldn't even get a good morning out of anyone... did a mobile order and not one staff members acknowledged my presence at the counter! read more

Three days in a row with almost the exact same set of orders each day, every single day at least one drink was incorrect. Refused to give sugar packets and a small cup of cream (like every other Starbucks does) when asked. On the third day they refused to give a receipt with my order. Not pleased with this location at all. read more

Bought a venti Pike with no room one hour ago in the drive-thru. Went geocaching and then came back with my empty cup. Tried to get the refill price. They recognized me but told me about policy that if I leave the premises I'm ineligible for a refill. That may be the policy, but that kind of rigidity and unwillingness to be flexible is what destroys loyalty. I'm never coming to this Starbucks again, and it will be a while before I come back to Starbucks in general. I used to be a Starbucks employee, and I would have had no problem giving a customer the benefit of the doubt under those circumstances. Starbucks has become too corporate and has lost its second home feel in my opinion. I saw it happening when I was still working there when they started trying to script how I interacted with customers, mandating that I write customers' names on cups, etc. Things always seem to get overly formulaic when once original and fun businesses get too big and move away from their roots. Oh well. Heading to 7-11. If I'm going to pay full price for my refill I'd rather do it there. read more

Highly disappointed!! I was so excited as I saw them building and anxiously waited for opening day but I think I need to wait longer for them to get their staff trained. The first time I went I ordered 2 drinks and 2 pastries and when I was in the drive thru I received the wrong order twice and handed it back repeating my order both times I ended up having to pull up and wait another 5 mins. This morning my husband went and ordered a caramel macchiato, unfortunately he didn't check before he left and we received an americano guess I'll continue driving a little further to enjoy my Starbucks read more

This is by far the worst Starbucks I've been too. I normally don't bother with writing reviews but everyone should avoid this place. I have not once received my order correctly or in a timely manner. I think it's about time they hired some baristas who know how to do their jobs. read more

Great experience today. Walked in. Was welcomed by two people right off the bat. Order was taken quickly and friendly. Coffee served up within a minute or two. read more

I stop by here multiple times a week on my way to work. The drive through can be long, but that can easily be resolved by going inside where there is hardly ever a line. I'm often greeted by name, which I appreciate given how many people they see a day. My drink has never been made incorrectly, even when it's a complicated one. read more

Third time here, the first time was ok the second (everybody deserves a second chance), we all make mistakes. The third, IAM PISSED! Mannn do they get the drinks wrong and the dumbistas working here are rejects from another planet. If you want to enjoy a cup of coffee and have a pleasant time please by all means avoid this location. read more