I had a white chocolate peppermint mocha latte, it was delicious. It's my favorite latte. The service was great. The store is busy as it's right near the largest Mall in North Carolina yet it's still relaxing. read more

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I definitely had a 5 star experience this morning. I arrived before 6 am. The cafe was quiet, everyone was very friendly, and the barista confirmed my order before making it. The bonus! They had madeleine's. I've noticed lately that several Starbucks are out of one or more items. This location had everything I needed. When in the area, I will be back. read more

Starbucks - a view of a coffee shop with a chair in the foreground - Coffee & Tea Near Me - Concord, North Carolina

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Service. 9:15pm manager on 5/28/25 doesn't know if she can take the top off of the bacon and Gouda. Cook it. Put it in the oatmeal container. And throw both buns away. This is the first time a Starbucks has said no u can't have that. I'm not doing that. I don't know if I can do that. Will someone please tell her for 5 years I have asked and gotten this for my gluten sensitivity. No problem. Today I'm evidently an idiot. Then paying in app on my phone was evidently a problem too that I didn't say pay in app when she could see my screen. All other cashiers just scan it and I'm paid. I don't get the issues?? Customer service is evidently a problem here. Order on menu. You'll b fine. Tell her what to do when paying. You'll be fine. I'm sooo irritated. read more

I went to Starbucks this afternoon as many do and I ordered my usual a "chocolate cookie crumble cream Frappuccino with light ice and caramel sauce layered inside". I have never received bad customer service from here. First I asked for light ice in my drink tell me why My cup was full of ice, I barely taste the drink. so I asked him to remake it. This time they gave me a whole cup of just foam there was no ice and remind you, I asked for a light ice. there was no ice and there was barely any caramel sauce, Then she had the audacity to take the first drink away from me and throw it away. I'm pretty sure that's cross-contamination. Taking my drink that I already drunk out of and bringing it into the workspace. This was just the worst customer service! read more

Drove through and inside seating. Clean. Challenging to get to from the road. It's a Starbucks - which means good coffee. read more

Overall the quality of Starbucks drinks is deteriorating overtime it feels like, with the prices they charge you should get a quality drink. Some baristas are very nice for example Penny. Some are just very negative energy which has deterred me from going here. The wait times are bit long. read more

At this point I don't know why I keep going back. Maybe because it's a convenient location but each time I visit I feel I have to teach them how to make a white chocolate mocha. This morning it came with no whipped cream which it's supposed to have. I'll just go to other locations instead. BTW, the young lady at the speaker needs to listen more. I had to keep repeating myself. read more

I like the seating area. I usually come here to get work done. Conveniently located near the motor speedway. They are fast with their service and pleasant as well. A good alternative Starbucks if you don't want to be in the university area but still in this general area. read more

EXTREMELY slow service. I waited over 25 minutes for one drink and it wasn't even busy. There was no one inside the store and a couple of cars in the drive through. Go to a different Starbucks. read more

Who doesn't like Starbucks? I suppose you would not babe resign this review if you didn't. Starbucks all tend to be similar. Some have their charm to compliment the area where they are. This store is just what it is. Regardless it doesn't disappoint. Starbucks always has great coffee and great service. I love their drive through service. They seem to be efficient. Just be careful going around the bend as to not hit any cars in the parking area looking for a lace to park. Enjoy! read more

Worst service. Ordered bagel and did not give cream cheese then when asked told it was a separate charge, why would they not say that when I ordered it? Aliya does not need to be working with the public at all. Bathrooms are gross. read more

Went in here on a Saturday at noon. The floors were so dirty already and it was the the slowest service I have ever received at a Starbucks. There were 3 people in front of me, so not super busy. I ordered a cappuccino...15 minutes later and I am still waiting for my beverage. I really was ready to just walk out but I needed my coffee. I finally received my order minutes later. The cappuccino was great but I probably will not go back to this location. read more

This is what a Starbucks should be. At 6:20 AM, I was in and out very quickly. The gal who asked "What can I get started for you?" was friendly, my coffee was perfect, it only took a few moments and even better, my coffee was free thanks to my birthday reward. This was a very good experience! read more

Starbucks - Starbucks - Coffee & Tea Near Me - Concord, North Carolina

Came here twice while in Charlotte. Located half a mile from the hotel I stayed at. Each time I had wonderful service from their baristas and my drinks were well made. Thanks! read more

Love that this location has a drive through! The employees there are hit & miss in the friendly department. Same goes for my beverage / food order. I've honestly never gone inside; just always used the drive through. Beware...this place stays pretty busy, therefore, you may have to wait in line for a while. They share a parking lot with a couple other businesses, so parking is an issue. They do have patio / outdoor seating, which is a plus. read more

Starbucks - Coffee & Tea Near Me - Concord, North Carolina

The wife orders a chai tea latte with soy milk. No soy. It's all good, switch up the milk. I order my regular tall medium roast with honey. No honey... so I switch up to nitro... no nitro. Wth!? I order a cortado, which I like to have with honey so I get two pumps of vanilla. Not only do I have to spend an extra $2.50 on the drink I didn't want, also charges me for the 2 pumps of vanilla I add. On top of all of that, no apologies from the barista. I get my drink back. For those of you who don't know, a cortado is 8oz, 2 shots and no foam. What I get back is a vanilla latte, 16oz, which completely disrupts the espresso to milk ratio of my third choice drink. This my friends is bad business. I don't blame the till lady, she is clearly poorly trained. read more

This Starbucks used to very dependable in terms of their quality and service. I've been coming here ever since I moved to the area years ago. But something must have changed in the past few months - I've received some pretty awful coffees lately. Wait times, which have always been a bit bad here, have gotten worse. I've also noticed a change in the staff - they don't seem as friendly as they used to be. But again, my main complaint is with the quality of their hand-crafted beverages. Just this morning I paid $5+ for a steaming hot cup of spiced milk after ordering a Chestnut Praline latte (see picture in review). Disgusting - couldn't even stomach more than two sips. I'd recommend going to the location on Hwy 29 if you're in the Concord area. read more

Starbucks - Ordered a Chestnut praline latte and received hot spiced milk. Absolutely gross - couldn't even drink more than two sips. - Coffee & Tea Near Me - Concord, North Carolina

Drive-thru was a little slow, but they were really busy and even though they were out of several bfast items @11am on a Saturday, the person taking orders was very apologetic and super nice! read more

Fast drive-thru. Friendly service at the window. Works great for grabbing a coffee before heading into the office when you are working away from home. read more

Starbucks - Grande coffee to get started - Coffee & Tea Near Me - Concord, North Carolina

The slooooowest Starbucks ever! They are too focused on the drive thru orders and neglect the in store orders. There were 5 cars from what I could see in the drive thru and 11 people waiting for drinks inside. There was 1 person making drinks for the drive thru and in store orders. Several drinks were brought in from the drive thru because they were made incorrectly. It took 16 minutes for the first drink, another 23 for the second and 23 minutes for the mobile order my daughter sent in. They said they didn't have a printout for her order. It was even verified on the app that she had the correct location. And then because the young man at the counter felt so bad, he made it himself. Although the seating area was somewhat clean, the restrooms were horrendous!!!! I'm not sure what went on in there before coming in, but I was scared! I do NOT recommend this location!!! read more

Starbucks - Where's all the food?!?! - Coffee & Tea Near Me - Concord, North Carolina

waited in drive thru for 20 mins, went to another starbucks and saw the car that ordered before me was STILL in line just terrible. I didn't think id have to leave for work 2 hours early for some Starbucks. Unacceptably bad. This honestly should get no stars since I never got my order here. read more

This Starbucks is the slowest one I have ever been to. I ordered 2 non espresso drinks and a pastry. 20 minutes later I finally get my drink. This is beyond unacceptable. My sister ordered here on a Saturday afternoon. It took 20 minutes again for 2 drinks. I will never go back and until they start realizing that time is important and that they should prioritize the customers that walk in they will always have a problem. Focusing on mobile orders is not it. read more

8/10/2021 at 10:23am, store 10391(speedway), name of the guy/? Zach. A very unpleasant experience. We order a misto coffee and when we are about to pay a tall white guy was at the register. We ask him to use our 50 stars to pay for our coffee, and he replayed that 50 stars were not enough which is fine no issue with that. But then my wife told him that she has used 50 start to get her free misto and at that point the guy became defensive and with a rude tone he started to ask us for the people who had agreed to give a misto for 50 stars. When my wife told him that he himself had done that in the past he became very defensive, increased his rude posture and started to denied. I had to intervene and ask him to stop the fight and charge me. At that point he had a hard time completing his task. His tone was ver unpleasant snd rude. This is the point. No respect. No decency. No display of valuing the customer. We were not intending to scam him we were just wondering why it has been done in the past and not now. Customer service is not this locations priority. We miss the manager Anita. Going to the a different location moving forward. read more

I would give no zeros if allowed....my order was incorrect and rather than remake my pink drink they asked if they could just give me 2 scoops of strawberries....its not bad enough they were out of heavy cream...a coffee shop with no cream???!! And someone check the drive thru girl for a pulse...not sure she is even alive. Should have went to McDonald's and gotten an oced coffee...quality and service about equal. I see why you have 2 stars on yelp if this is how you treat customers paying good money for your poor service and wrong drinks!!! You suck!!! read more

The worst. Drive thru line takes forever. Inside is only for mobile orders. My app didn't work so I couldn't do a mobile app. The cashier said I could use the restroom. The lady making drinks said I couldn't. I had higher expectations for a Starbucks. read more

Drive thru experience only, to be fair. Had a conference in a nearby hotel, and this was a convenient stop for coffee and breakfast. This location is a little weird, as you have to get off the main drag and loop into it. Getting into it was easier than getting out of it. Maybe I took a wrong turn, but I was unable to get back out to the light easily and had to pull a U-turn down the side street! The drive thru was packed- I think there were about 4-5 cars ahead of me just to get to the order screen. I'll give the employees here a lot of credit though, they were FAST. I spent maybe a total of 5 minutes in the drive thru, from my wait to pulling out with a coffee and a warm pastry. I saw some other reviewers mention slow service in the past-- maybe I got lucky, or they've got some speed demons on staff now. I was shocked at how quickly I was in and out of here. read more

Don't go to this location. I had money stolen from me. The store has not been helpful at all. I guess their baristas needs tips that bad they have to steal from people. I will never go here again. If you do go here don't pay cash. Use a debit card. And to top it off the girl didn't even put how I gave her. On the receipt she put it on has me giving her exact change. The loose change I got pack was probably wrong. She probably just grabbed anything out the register. read more

Service here is very slow. Also didn't like getting a mouthful of grinds in the last few sips of my coffee cup. read more

Starbucks - Gotta love getting a mouth full of grinds in the morning!!! - Coffee & Tea Near Me - Concord, North Carolina

This place has been a bright spot during the pandemic. The employees are always smiling, kind and efficient.

Waited 5 mins for my Extra creamer coffee in the drive through 7:00 am. Coffee tasted like there were no creamer. Not full neither. read more

Starbucks - Coffee & Tea Near Me - Concord, North Carolina

Ohhhhhhh so so bad! 20+ mins wait to get nothing remotely like what I ordered! Bad Starbucks, bad

Let me tell y'all if you have not signed up for the Startbucks app you MUST!!!! When I tell you it's the BEST THING EVER!! NO LINE NO WAIT! You just order on your phone, pick a pick up time and your order will be ready!! I LOVE IT AND I NO LONGER WAIT IN THAT LONG LONG LONG STARBUCKS LINE ANYMORE. You can pick at any location. read more

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Parking is tough but the place was clean. Drink was good, employees were nice recommend as good highway pit stop right off of 85 north exit 49. read more

Starbucks - Coffee & Tea Near Me - Concord, North Carolina

Today is July 14th at 3:00 Whomever the gentleman is working the drive through is extremely rude. Why is he in customer service? I ordered 2 drinks and a large water. First he said we don't give away water! Ha! I order a water with my drinks for my daughter every time I go. Then I asked a question about the lemonade which I guess was tiring to him because he clearly had attitude about it. His attitude made me leave the line and drive across time to the university one! read more

Yuk! Warning nasty attitude staff and nasty coffee!! Went to drive thru. Ordered 2 grande cafe latte. Get to window they scan my card twice. Then handed me one drink. I asked for my second and she tries to ring me up again while giving me attitude!!!! Worst tasting coffee I have received from a Starbucks and trust me I go to them all over the country. **As a tip drive a few more exits to the next location** You can thank me later. read more

If I could give this place 0 stars I would. The worst ran Starbucks I have EVER been too. The staff is beyond rude with awful attitudes and completely unwelcoming. I waited over 10 minutes for my order to be taken (I was the only person in the facility) then another 30 minutes for my small frappe to be made, and when I got it it wasn't made correctly nor filled all the way. If you are in the area seriously go to ANY coffee place BUT this one. It's enough of a bad experience to ruin your entire day. read more

Really friendly baristas - maybe I'm just not used to the southern hospitality, but they were the sweetest here. Our drinks came out very quickly. We were there after we checked out of our hotel so we could get some work done, and when my partner asked if they could turn the music down a tad so she could take a business call, they were very accomodating and didn't give any attitude. That was awesome! Great team here, very welcoming. Wish I could transport them to a Florida store near me ;) read more

This is our favorite Starbucks. I see a lot of reviews about wait times. I usually am in and out fairly quickly. Drive thru does take a smidge longer but I never feel I wait longer than the one over by target in kannapolis. One thing that I want to compliment is how friendly all the employees I have come into contact with have been lately, not sure if they have new management or if I have just hit them on a good day but I've been impressed lately, feels like I am going thru chic fil a drive thru, and that is huge coming from me. The only reason I took off a star is the wait time through drive thru but maybe it is just me but me coffee order always is on point from this location. read more

Have to agree with others. This starbucks location continues to go downhill. Closes at random hours. Drive thru is in an awkward location and always has a long line. Today, Drive thru line is 15 cars deep and after sitting 7 min without moving in line decided to leave. Worth the drive to hop on the interstate and drive north 4 miles to the one at exit 54. read more

Update: Service at this location has recently gotten pretty slow. Still a good cup of joe. Stop here often on my way to work. Coffee is always great, food usually so. Just off I-85 so drive thru is always busy but quick. Inside is slower when full, but hey, if you're going inside you probably have a few minutes anyway right? Friendly folks- they always know my face, sometimes remember my drink, never remember my name. Inside has tables & free wifi, bathrooms are always very clean. Not so much of a hangout- most people are in & out. read more