A home away from home for two days. Grateful for the staff & the vibe . The service is fast. The have a lovely outside dining area. If I'm ever in the area again I'll be stopping by! read more

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Yes Starbucks was the original provider of customized drinks and coffee that wasn't watered down but now (with so many other coffee places nearby AND inflation) is it really worth it. I'm asking myself this very question. I ordered a hot coffee drink and then ordered two pumps of vanilla (never had done that before) so apparently flavoring is not included in base price so that was $5+ and .80 for vanilla + of course the tip prompt is in your face EVERY TIME you check out. Ridiculous!! BTW don't need the handwritten notes on the cup. Is that extra too? Finish the order and let us go. Finally, what happened to some sort of "professionalism" in appearance at work. If I see one more nose ring on someone handing me my coffee I am going to lose it. It's not appropriate for a food n bev place. What if you have to blow your nose? It goes all over your nose ring? GROSS. read more

To be fair, I don't believe this even deserved a one-star rating, but I'm directing it to Starbucks Corporate Customer Service rather than the store itself. I spoke with the store manager and was extremely disappointed by how unprofessionally the situation was handled. The manager hung up on me, showed no accountability, and dismissed my concern entirely when I explained that the drink I received smelled like urine around the lid and rim of the cup. Instead of listening, I was made to feel as though I was making things up and was told that what I was describing was "impossible." All I suggested was that basic hand hygiene is essential in any food and beverage business and that perhaps staff could be reminded of this for everyone's safety. My concern was dismissed, and I was told to come back to the store even after explaining that we were only passing through and do not live nearby. This experience was upsetting, concerning, and honestly traumatizing. I was unable to finish my drink. I am not trying to blame anyone--I simply want to ensure that something like this does not happen to future customers. It's very sad and alarming to be treated this way by a manager when raising a legitimate health concern. read more

Horrible horrible service. Walk in on a Monday morning for coffee and a sandwich. Had 4 peoplel scurrying around the store, nobody smiling, nobody caring that I was in the lobby. Finally, some woman came to the cash register asked me what I wanted without even looking and I left. Went down to the Strongsville store on pearl road and had a complete opposite great customer experience. I will never come back to this one again. read more

The staff was very friendly and greeted me as I walked in the door. The girl at the register was very helpful in taking my order from the secret menu. I ordered the Love Bug which was delicious. Even while waiting for my order the gentleman was friendly and talked with me a bit. read more

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The experience I had today! I would NEVER visit or send anyone who works for me to this SB! The service sucks. I walked in, no greeting, went to the register barely got a greeting. I placed my order. Another guy walks in 5-6 minutes later and orders. He gets his order before mine. There is something wrong with this picture. Why???? I walked over to the register to confront the so called barista. I asked him what happened. He had no response. Its a shame. I walked back over to where i was standing and im thinking a manager came to me and asked me what my order was. I informed her. Least to say, it should have not taken all of this to get my simplistic coffee. Starbuck can kick rocks, you all are racist and its evident! Get it together. read more

I was dispatched to this location at 9:30 a.m. on 4/10/24 to retrieve a delivery order. I arrived a couple minutes early and waited at the end of the counter where the mobile orders are placed. I was in the establishment for over 10 minutes before an employee acknowledged me. I asked for my order and was told it was still being prepared. This was at about the 5 minutes late for pick up mark. 5 employees behind the counter and 4 drinks on the counter. For some reason they stop making drinks to empty the trash. The drive through line didn't seem to back up. Basically the employees felt DoorDash is a secondary customer. Wrong! We deliver your product to your customers. Treat us like we are doing your job. Terrible experience in this business. read more

Starbucks - No work in the restaurant to do but over 10 minutes late for a promised order. But the trash needed taken out right now! - Coffee & Tea Near Me - Cleveland, Ohio

So disappointed I go here all the time and today my son and I walked in and no one acknowledged us for some minutes than my son ordered two of the lemonade strawberry things and they just added the water instead of the lemonade and they didn't put the lid on my drink all the way get to the car yes I'm wearing it thanks Starbucks read more

Stopped by en-route back to Oberlin. Parked the car, and opted to order online, waited few minutes and walked in. The place wasn't busy (drive thru was though). Inside there were few folks ordering... we grabbed a table and waited about 3 minutes and our order was ready to go. The app told me it'd be about 12 minutes, but we got our drinks in 5-6 minutes. read more

Coffee bar This Starbucks is very good, staff is very friendly and helps you decide when indecisive. They have a little book library and other fun signs around the store to make your experience more enjoyable. Definitely one of my favorite Starbucks! read more

Starbucks - Coffee bar - Coffee & Tea Near Me - Cleveland, Ohio

I just got my secret menu item. The Chunky Monkey Frappuccino. You will not be disappointed when you get this drink. I loved it. Please see the picture for the ingredients. The staff was extremely friendly and very fast service. read more

Starbucks - Coffee & Tea Near Me - Cleveland, Ohio

Stopped in here on very cold and snowy morning to get some coffee. This Starbucks is physically connected to the same building a Chipotle is in. Several folks walked up expecting to enter Starbucks - but were trying the door to Chipotle. Service was prompt, coffee was strong and good. There is not a lot of interior seating here - so beware. All of the seating was being utilized while we were there. Including something I've never seen before - 3 of the tables had "Reserved" placards on them. There is some limited seating outside - but it was closed down due to the frigid temperatures and snow. #Starbucks read more

Resident Starbucks guru here....gracing his presence into the reviews of this location. Ok ok....really people, I am not full of myself. But it is super fun to try and be anyways! I digress, this isn't about me, this is about Starbucks....my love. My life partner. My simpatico. So, onto the review. I cannot say that I am a huge fan of this location, nor can I say that I do not like it. I am very sorta in the middle. First, the parking at this location is an absolute NIGHTMARE. Whoever had the grand idea of putting a Chipotle and Starbucks in a plaza alone together....must have been a functioning alcoholic. Two places that draw large crowds shoved into small spaces and equally as small parking lots? I THINK NOT! Not to mention, this is on a BUSY main road....which means getting in and out of here can cause you to draw up your last will and testament. Of course, they have coffee. Lovely, beautiful, sexy and delicious coffee. My order was correct and the staff here was friendly. They do not have a very large selection of snacks or Starbucks gear....so if this matters to you, look to another location. The store is small....like small small. If you are looking to sit and work in peace, it isn't gonna happen amigo! The have a nice little patio outside but only has a few tables to sit at. I mean to be fair, there are only a few tables inside too. Did I mention this location is small? All in all, I would come to this location if I had no other option. read more

Starbucks - Coffee & Tea Near Me - Cleveland, Ohio

Such great customer service! Went through the drive thru and as soon as I pulled up to the speaker I was met with such a sweet voice asking me how my day was. Once I got to the window, I was met again with another person asking me how I was! And on top of the great service they wrote me cute little notes on my cups, which was the icing on the cake. It was such a great way to start my morning! read more

Starbucks - Coffee & Tea Near Me - Cleveland, Ohio

Service was terrible, got my order wrong and when I asked if they could remake it she left the window open in the drive thru and proceeded to talk about me to her coworker. Never coming back to this location read more

Starbucks, in MY neighborhood! Of course it is gonna get 5 stars! I stopped by on day 2 of opening around 6:30am. I had to. I got my butt to the gym at 5:30 so I deserved a good cup of java. Lo and behold, to my pleasant surprise, this location offers the Reserve coffees brewed Clover style! I could have done, yet another, happy dance! Employees were pleasant and all working steadily. My drink was perfectly made and I was happy as a clam. This location isn't huge, but Starbucks did a nice re-model and it appears more open and spacious. This location also boasts a drive-thru which is welcome when ordering simple drinks and the weather is crappy. While some of you complain against the bux, I like that I can get a consistent, decent cup of coffee made to my liking. I'm a fan! read more

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This location has a busy busy drive through and not the best layout, HOWEVER... the service is top notch. I recommend going into the store if possible. The staff are amazing and chat it up with you while you wait. I love this Starbucks and will take the extra time to go in for this reason. read more

Staff was unprofessional and our order took forever, even tho there was no one ahead of us. I will never be back. Pretty sad since it just opened! Ha. Update: I lied. I did go back. Woman who waited on us at drive-thru window at about 10 a.m. on 10/15/21 was a complete jerk. Saw that i spilled coffee on myself and didn't give a sh*t. Asked her twice for a napkin and first time she ignored me, second time she just pointed to her headset. Seriously, why does this location hire *ssh*les? Never had problems with the staff at Brunswick or Strongsville locations. read more

This Is your typical Starbucks. I mostly use the drive thru and never have a problem. A lot of the people who work here are very friendly and smiley which is really awesome. A smile can make anyone's day and they have that down at this store. Great customer service. Drinks always come out the way I've ordered them. Ordering online and picking up in the store is a great option to avoid lines. I have tried that out a couple of times and again, I've never had an issue. read more

Starbucks - PSL 2018 - Coffee & Tea Near Me - Cleveland, Ohio

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Another one of my favorite Starbucks sadly though they are out of pumpkin spice latte for the season it's ok I order the Crème brûlée latte. That was my first time getting it and I like it nothing of course beats the pumpkin latte but what can u do right???? Any way the staff is great and respectful they get your order right and when I'm in this area I always stop by this Starbucks read more

Website and app says they open at 5:30 and you can even do mobile orders. when I got there they weren't open and I pulled through the drive through. When I called to ask when they open and with such a terrible attitude, the man stated they open at 6 and that it's 6 every and it's posted on both doors. Interesting. Went to Dunkin' Donuts instead. read more

This Starbucks is consistent when making drinks and the baristas are always welcoming and friendly. The store is clean and usually pretty busy. From the street, it appears there is not much parking, but there is a huge lot in the back with a back entrance. read more

Just went through the drive-thru. Service was amazingly fast with 4 cars ahead of me. My Tomato Mozzarella Panini was hot and my Smores Frappuccino was perfect. I'm a very happy gal right now! read more

I like this location, takes forever to get out of the driveway but the line for drive through is quick. This was the first one that I saw that had the video on the screen outside that was cool. This space is smaller but the service is always quick and friendly and the drinks are consistently good. Also I like that they sometimes do special stuff like for a while you could upgrade to trenta iced coffee for free that was sweet. read more

This was a very decent Starbucks as they managed to get my drinks/orders right every time I was here. The drive thru line was incredibly slow, however. They had a sign about trying to make it "the fastest around" asking customers to have their money ready, etc. Sorry folks, but the slowness on Starbuck'd ..not the customers. My drink seemed to take forever once I got to the window. read more

our drinks were good but late. we were on a time frame and they took about 35 (no the store have virtually no costumers that day there was only one person behind us) minutes to get us our drinks and our drinks were about as simple as it could get read more

Wonderful location with very helpful staff. Even when super busy they're more than willing to be super helpful and patient.

I love the amazing and friendly crew here! Most of them know me (because I'm low-key addicted) and always ask me how I am and are excited to see me and my dogs! Never a bad experience and the drinks I get always come out perfect!! read more

Disappointed waited in drive thru way too long but get it that they were having some issue. Then the coffee was luke warm. Had to turn around and park, go inside to get a hot coffee. For the price really need to make sure coffee is right the first time. read more

Drinks made and ready from leaving the house near greenbriar middle school. We were able to hop on the highway and drive to Columbus, well caffeinated. Exactly what I needed! Venti skinny cinnamon dolce latte no whip, no cinna crumbs, almond milk, quad and a pumpkin latte quad no whip. read more

Not enough seating and too many people sitting around that haven't purchased anything. Looks like a study hall inside.

Sorry Starbucks but I liked this store much better when it was Caribou Coffee. They were heads and shoulders above you guys. Better coffee, better food, better atmosphere, and most importantly, superior customer service. Thankfully I can still buy Caribou for my home brewer! read more

I went here this morning and the store was pretty empty. I was the only one in line and when I went to pay on my app, it told me I needed to update it before I proceeded. I apologized to the friendly woman ringing me up and informed her I just needed to update it real quick. She says, "ya know what don't worry! It's on me today. Happy Easter!" I was shocked, but so grateful! What a fantastic way to start my work day. Not because it was free, but kindness and positivity is powerful and has the ability to set the tone for anyone's day! So, thank you! (I just wish I had gotten her name) read more

Ive always had great courteous service inside or drive Thru. Orders are always correct and the staff is always helpful. Great indulgence close to home but it is a bit difficult to get in or out in high traffic times on such a main road. read more

Horrible it was my birthday today and I was going to get my free drink and the lady her name was Claire I believe, she was so rude. I went up to the drive thru and try to order the drink I wanted and ask for a mango dragon fruit in a treinta and she asks in the rudest way possible if I wanted the refresher or the one with coconut milk. Also, she yelled at me for not tell her it was my birthday in advance. Overall a horrible experience. read more

Thank goodness this is here!!! Why did it take so long to get a Starbucks on Bagley Road? Great staff and... DRIVE-THRU!!!! Need I say more? read more

This Starbucks is close to my house, so I thought why not?! I can get a good drink, a few snacks if need be and study for an exam. Mind you when I say that I am studying, I do not anticipate complete silence, I cannot focus and complete silence and need a little bit of background noise while I focus. I will tell you while in this location, I was unable to focus at all! The staff was extremely loud and unprofessional. It was memorial day so there were NO customers. I was literally the only one sitting inside and I can tell you all 4 employees where extremely loud blurting out rude comments, talking about customers and cackling. One employee was literally yelling and the others just laughed. No one ever said hey dude keep it down there's a customer in the store, they all just fed into his immature nonsense. The worst part of all of this is there was a supervisor in the store because I heard him saying to the other employees "hey don't talk to me like that I'm your supervisor!" Yet he could not manage the conduct of his employees while a customer was in the store. I left after 25 minutes of sitting down because I could not deal with the immaturity any longer. I am in my late 20's so I'm not old, but this group was very young and immature. I am very disappointed I won't step foot back in the Starbucks or spend another dollar there! So annoyed!!!! read more