Ashley in the drive thru is such a delight, this is mostly just for her because she's so friendly and happy and you can tell it's not fake because somehow it doesn't bother me and my curmudgeon butt :) I also really appreciate how twice this store has allowed me to exchange my drink when the barista 'let my shot die' (as I understand it, I've never made an espresso in my life) because I have certain genes that make me oversensitive to how coffee and espresso is prepared (and hence why I keep coming back to Starbucks when corporate greed is evil and NOT how I prefer to spend my money). Thanks Ashley and the people here! read more

the worker in the drive thru asked me if i wanted to use my points and i specifically said NO to both options of taking away 200 points for a free drink or 2 dollars off and i decline saying i wanted to keep my points that it was okay and she said okay so you wanna keep ur 200 and i said yes, realizing that my total was $40 and it was randomly $30 when i paid. i seriously don't appreciate the worker taking my points knowing i said no and the people in my car heard clearly that i said No. read more

Starbucks - drinks - Coffee & Tea Near Me - Chico, California

Would love to give 5 stars but my lavender oat milk matcha latte wasn't well made. It was ok but not great. That being said, I love that this location has outdoor seating and the bathroom is clean. The wifi was strong and they had a good selection inside. The employee was helpful and kindly warned up all three food items I ordered. I would come here again. read more

Starbucks - Latte was 3 stars but not terrible - Coffee & Tea Near Me - Chico, California

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I drink coffee more than anyone, but just so everyone knows they are making you buy something if you want to get a water and get some work done. They were nice and gave one to me today but expect to get asked to leave if you just want a water. read more

Great service and good coffee @ Starbucks in Chico, CA. ! Busy Saturday morning @ Starbucks today, but they had a full staff and everyone was working well together. I went inside to place my single latte order. It took minimal time considering the amount of patrons being served both inside and through the drive-thru. Hospitable and friendly service with staff when ordering and picking up drink. Clean and inviting establishment. read more

Starbucks - Classic wall decor @ Starbucks in Chico, CA. - Coffee & Tea Near Me - Chico, California

justin was so helpful with helping me and my friend pick out a new drink and all of the employees were so kind and very efficient! lobby was very clean!! overall great experience! read more

I don't go to sb often but decided to today and completely rude people with no patience for someone looking at what to get. Try a different sb not this one. read more

So, I go in and order a three-pump iced mocha without whip cream. They give me a caramel macchiato, because I think they know that is what I usually get. I give them it back, they dump it and make a 6-pump mocha with whip cream. They shave the whip cream off, but it is still full of syrup. I give it back, it is dumped and the server finally made what I ordered, but also got on my case because I was wrong somehow? They are usually pretty cool there. I'm not sure what happened. They create tickets for whatever is ordered, right? I assume that is how they know what to charge? I feel seriously offended, in a stupid way. read more

I had another good experience at this starbucks. It was 5:45 am, and we were the only customers inside, but the drive thru was busy. The barista was engaging and entertaining. The work tables are still civic distancing, but more than enough space to work. Masks recommended. read more

Starbucks - a coffee shop with a counter and counter tops - Coffee & Tea Near Me - Chico, California

yall charge for water now? lady at the drive thru told me "we charge for water." because all I was trying to order was a water. I then asked how much the water was and she said "i was just informed my manager said you have to buy something." so I tried to buy a refresher off the menu SO I CAN GET WATER. only to be told "I was just informed my manager put those signs up before we had the stuff." LIKE DUDE I JUST WANT A WATER read more

Jeez, the ladies that work here are so nice But if you make any modification like no sweetener, there is less than 50% chance of success based on my 4 visits. read more

What a pleasant experience this morning. I was driving into Chico from out of town and chose a Starbucks location to order and pick up my drink. After I ordered it, I put the directions in but for some reason my phone dropped the directions. I thought I had seen it was on Skyway, so I googled the Starbucks near there and drove to that location. When I got there, I asked the barista at the front if they had an order for Mary and she was the nicest young lady. She was blonde or light brown hair, bubbly personality, and looked it right up and told me yes. The drink came out quickly and because I had told her my name when I asked her the question, she told me to have a nice day Mary. I haven't seen somebody so friendly at a Starbucks in a long time. She is doing a great job, she's a great asset and my drink was delicious. read more

This is the worst service ever. I did mobile order and waited 35 minutes. She just kept saying its coming and coming. I have been waited waited again. Asked her where is my coffee? " She said sorry the system is wrong and what can i do for u? Her name is Star This is ridiculous. I ordered something else which is cheaper than my original one after 35 minutes long wait She didnt compensate the gap of price. She doesnt seem to sorry. read more

Buss-in Buss-in I love the drinks and the pupachineos and sandwiches Despite the 2 and a half star rating I think this is good read more

Everything was perfect people are human but the reason for the 1 star is to get your attention‼ I'm sick I am super congested I have a mask on I went drive thru they messed up my sandwich so I ran it in I touched the bag Forsure had 1 bite of it til I saw the mistake And the cashier with the burgundy mask and white dots took my sandwich back and go back to work didn't wash her hands I'm not getting tested I'm isolating my self no positive test but it is a possibility covid is In the building read more

Today the Starbucks was not able to handle the capacity of all the customers coming in they should have shut down the mobile order if anything! I placed my order at 9:15 and at 9:45 I have still yet to see it! The people working are over stressed and rude! read more

Took 15 mins to get a triple latte and a premade breakfast sandwich going thru the drive thru this morning. No customers inside. Was late for work. Brutal. read more

New! Drive-thru Lots of people working Lots of seating Lots of parking Close to 99 too read more

Starbucks - Coffee & Tea Near Me - Chico, California

We were shopping for a Christmas tree and my Wife, our son and I decided to get coffee and hot chocolate. We stop in, they can't make a large mocha as they are out of mocha mix. They can't make hot chocolate because they are out of that mix. The have a large snowman cookie on the menu board but... yeah they're out of those and the chocolate chip cookies. The guy behind the counter doesn't remember these things are out of stock until after I pay for everything. Fat chance I'll ever stop by this establishment again, especially after seeing it only had 2.5 stars to begin with. read more

Not very nice, other starbucks around chico are much more friendly and welcoming. This location specifically is rude to customers.

Every time I stop here after the drive from Sacramento there are so many EE'S behind the counter but the service is slow and they all seem disorganized and lacking leadership...the ordered items are good just issues with service read more

Terrible customer service . I waited in line for 13 minutes until the attended me. The barristas looked overwhelmed and they were only four . I mean get them some help ! Definitely will not be returning your much better off making the drive to the Starbucks on mangrove ! They even sing to you lol but all jokes aside this location needs help improving their customer service and also time management. read more

Slowest drive through anywhere. 45 min. 4 people working the drive through, inside, app and phone orders. Come on corporate and get more help at this location. Dutch Bro's is so much faster! Oh and let me add my Refresher doesn't have any strawberries...ugh! read more

Starbucks - a pink drink in a plastic cup - Coffee & Tea Near Me - Chico, California

Good service & friendly staff. And they have some options for a small bite. Clean store, and they open early read more

Starbucks - Coffee & Tea Near Me - Chico, California

I always mobile order from this location before work and they always have my drink ready for me!! I order it right before I leave my house and I never have to wait for it, even when I order food. My drinks have never watered down either. They are so nice here and doing a great job!! read more

My favorite Starbucks location!! I always drive to this one even though it's across town. The morning staff are always so so sweet and my drinks are always just right read more

The people are very nice. However, they are a SLOW Starbucks. If there is a line, expect at least 20 minutes. My problem is when they cannot make food. I go there today for my sandwich, I waited 20 minutes and when I get to the voice box, I see a sign saying that the oven is broken. I could have avoided waiting that long if they had put the sign BEFORE I came into the driveway. That was too much. I can no longer come back. read more

New Store hours until 2pm would be great if they didn't block the drive-thru at 1:50pm closing it down early. Disappointed.

Worst Starbucks I've ever been to. Waited in line for a half hour. By the time we got to the windows our drinks were melted and the whip was flat. We got ultra caramel fraps, the entire bottom was liquid and not longer the whip it usually would be. When telling the drive thru lady about this, her idea was to just throw some whip on top and call it good. I had to remake mine as I feel paying over $5 for one drink is a lot and should be done the proper way. If you can't get the drinks out fast enough maybe don't make them so soon as they just sit there. The better drink is the one I had remade. The flat one is what we originally got handed. Psshhh. I'll never go to Thai location again. read more

Starbucks - Coffee & Tea Near Me - Chico, California

Of course... They are all out of Unicorn drinks already. They only had to keep it going for a few days and they failed! They do the same thing with the Salted Caramel mochas. Running out of salt for the entire year, two weeks into the "season". After expressing my concern. The Baristas just smercked and blamed it on the media. Yeah, I'm sure Starbucks hated the fact that it was "leaked" and they got a bunch of business and sold out. All they did was give me a bunch of sorry excuses and acted pissed off at me poorly-run business! And then ended it with... Well it keeps you coming back, right?... NO, as a matter of fact it does not.! not anymore! Thanks Kris, heading back to Cal Java and Dutch Bros. read more

Happy as always with their coffee, but their service is horrible. They aren't able to hear what you are ordering through the drive thru even though you are shouting it. Their teas and frapps are good though. read more

Slowest drive through I've ever been in. Seriously do not commit to the line unless you have 20-30 minutes to sit and wait. It has been this way for a few years! So strange because the Starbucks drive through across town is very quick and they move you through. read more

My co worker and I decided to treat ourselves after a long day. While waiting for our drinks, we sat down, but noticed that tables are wet and sticky. My co worker went to inform one of the baristas. The barista walked away from the counter (my co worker thought she will come out and wipe the tables) BUT she came back, handed a wet, smelly rug to my co worker. SPEECHLESS, we were shocked of what happened...... read more

I love this Starbucks! They are always quick and have great customer service. The inside also has great seating to get work done. This is my favorite Starbucks in Chico. read more

This Is my favorite starbucks in town. They are always friendly, I've never gotten the wrong order and they are efficient. Reading through reviews I'm shocked people are complaining about wait time. Anywhere in chico between 745 and 830 am your going to have a wait time. But this place gets you in and out. My only wish is that they had nitro cold brew. read more

This is the worst Starbucks in town the drive-through is incredibly slow but that's not even really my issue with it. They consistently mess up my orders. I've been given frozen breakfast sandwiches uncut or horribly cut bagels and incorrect drinks. I hardly ever go to this one anymore because of it's poor quality but decided to today because it's the most convenient one to my house and I was running behind. Today I was again reminded why I hate this Starbucks. I ordered a salted caramel hot chocolate end it was read back to me as a salted caramel mocha. I then said no it's a salted caramel hot chocolate which was correctly read back to me. I pull up to the window pay and drive away only to realize 10 minutes later that they gave me a salted caramel mocha. It's so frustrating to pay for something that's not what you ordered. read more

The worker Clay was an absolute delight! Amazing customer service & he was very kind! The large order was also quickly made and tasted amazing. read more

I am pissed. Second time they got my order wrong in one week. I don't know if these people are deaf but I make sure to emphasize any customizations and even when they read back my order I tell them if it's wrong. And they STILL get it wrong! Ugh!! Won't b going back to this place again! read more

I love Starbucks but my coworkers and I go there right when they open and almost every time the drinks are horrible and made incorrectly. I will probably stop going to this location and start going to Dutch bros instead just very disappointed in the service and with the drinks. read more

Have came here several times and I don't understand what it is that so complicated of taking an order for a coffee drink and serving it to a customer. When you paid 6 to 7 dollars for a drink and you have a multi million dollar organization managing this service why are they still failing to provide these drinks. I don't know if this is location or Starbucks in general but they are filling their original business model. read more