I have NEVER waited this long in a Starbucks drive thru before. I want to contact corporate the service was so bad. And after the long wait, they got my order wrong. I ordered a breakfast sandwich without cheese and the label said no cheese, but of course it came out with cheese. The service at this location was so bad. I think I'm off Starbucks for a while. read more

Starbucks fan here and this store is a regular stop when we are visiting Chicago. Convenient to hotels near Midway airport. Clean and friendly store. Nice size. Always welcomed when we enter and place our order. Orders have been delivered without any mistakes! read more

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Yup it's Monday Morning in Chicago! Freezing outside, but pure warmth inside at the Midway Starbucks on Cicero! Even with a massive rush (those drive thru's), this team is crushing it. Veronica ("Vero") is a total star--her charisma and ability to connect with everyone (including her teammates) in the chaos is amazing. Giving me all the genuine East Village NYC vibes from back home. Cheers! #Starbucks #Midway read more

NEVER COME HERE !!! they scammed us we payed the overpriced $$ . After receiving my drink I got it half filled including the ice . For a Starbucks to not give you what you payed for is uncalled for . I will not be coming back . read more

Absolutely horrendous customer service. They refused to make a frappe because they were "closing soon". It was 3:45 and they're open until 5pm. If you're closing up shop an hour early maybe just close at 4pm. The coffee they were willing to serve me tasted awful I am completely appalled at such pathetic service. Your only job is to make coffee. This experience has really turned me off to Starbucks in general and if this is what I can expect in the future I will take my business elsewhere. read more

Starbucks - a hand holding a cup of iced coffee - Coffee & Tea Near Me - Chicago, Illinois

This location is in the lobby of the Marriott we stayed in. The hotel didn't serve breakfast this morning so he needed his coffee and I needed some breakfast. The server was not great. No personality or energy. They don't do rewards program here so that was also not cool. But my butter croissant warmed was yummy. And his coffee was coffee he said. So as long as you don't expect sterling service it's ok. Their hours are short so make sure to check before you come. read more

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Everyone here is so nice and welcoming! I was very impressed with their happiness of serving customers. They are willing and accommodating. I will definitely come back for usual coffee. Great Team here! read more

Not a fan. I only go here because its closest to me, but I try and minimize those trips because of 1) Higher prices; 2) They don't honor Starbuck promotions; 3) I would say 1 out of the 4-5 people I've seen working is actually nice & friendly (No seriously, you think of a Starbuck's barrista and you think nice & friendly - perhaps a little cliche, but it doesn't take much effort to put a smile on your face, at least I would hope. I can attest to this for how much I have gone in the past. I get off-days, but every day... ); 4) Machines always malfunctioning - whether its the scanner or an actual coffee-making machine. Something is always happening that effects the conditions of a sale or 'not a sale'. Anyway, this review is long overdue and I've been here a plenty of times. I understand that this SB is owned by Marriott/other company which explains the inflated prices & not honoring promos. I get that that's out of the staff's control. However, demeanor of the staff isn't and I do believe that can be improved. Thankfully, they opened another & a real SB on Archer and Cicero. Plus it has a drive thru! read more

Always nice to co in and chat with the baristas here at my local Starbucks. Larissa & Adam are always on point with my order and are so personable. The coffee is always made how I like it! read more

Starbucks - a cup of coffee on the dashboard of a car - Coffee & Tea Near Me - Chicago, Illinois

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This is a fast service Starbucks! I think because it's in the hotel they mostly just service the hotel guests. They're staffed with really friendly people too. I've had multiple great experiences here!!! read more

Love the inviting warm staff. Thank you Becky & Adam!!! Small but cozy little spot. Hours 5am to 5pm.

Rudest place I have ever been to in my life. I visited here while I attended a work conference in June 2018 and the morning barista should take required courses on manners and customer service. When a customer tells you, "good morning" and you reply with, "What do you want??"... you should not only select a different line of work but evaluate what is wrong in your own life to cause you to be as bitter as that overpriced coffee. Hopefully she is no longer employed there. read more

Dont go here they mess up your drink every time and when you come back for them to fix it they still get it wrong.

Super friendly staff. Adam on the register was super patient and very kind. Enjoyed coming here to get my coffee and sandwich. It was a little busy but it's Starbucks, so that's expected read more

This may be the worst Starbucks location I've ever been to. Hidden in an obscure corner of a motel complex behind Midway airport, it's almost impossible to find with any navigation software. Once you get there, good luck getting any coffee. The hours here are so limited it's ridiculous. Unless you want your cuppa joe in the middle of the afternoon, don't bother. And if they're open don't expect a table. The interior is cramped and tiny. And the final nail in the coffin: They don't honor Starbucks rewards coupons. The only thing that could make this Starbucks location any worse would be if an airplane crashed into it. read more

I decided to try this location for the relaxing lobby. If the hotel desk is busy I can tell you that the lobby is not relaxing. The wait for a coffee was a bit long as there is only one associate. When I tried to be friendly and show empathy for the staffing situation I was told "You don't work here, how do you know?" Wow. The parking here isn't great as you're fighting with hotel and banquet guests for spots. This on top of bad service and inflated hotel prices makes me say to skip it. There is a drive thru Starbucks just five minutes north on Cicero at 47th street with better service and lower prices. read more

The customer service here is horrid. There was ONE person in front of me. Just ONE. I don't know if he didn't know how to order or if the barista was just slow. I waited for 10 minutes. Not even a "hello", no "may I help you?", No "may I take your order?" Not even eye contact! After waiting 10 minutes I left and drove to the one on 79th st. It was ridululous and dissapointing. read more

You can't blame the location. It's in a hotel. Not their fault! If it was down the street people would complain that it isn't in the hotel! Can't win. Yes it's overpriced. It's Starbucks. Where have you been? A doomsday shelter percolating freeze dried Sanka? Yes they don't take reward coupons. Blame Starbucks not the location. Any of these located in other businesses do not per some agreement with the parent company. How I rate a coffee shop. Is my coffee good? YES. Was the barista friendly? YES, very. Did I get my coffee quick? YES read more

We were driving around and saw this Starbucks and decided to give it a try. I like how they have outside seating. Staff was friendly. Bathrooms are located in the hotel lobby. read more

Be advised, prices are higher than normal starbucks due to being connected to Marriott hotel.

Worst Starbucks I've ever been too. Before I would go and they were always out of stuff then today I went in because I wanted to use my January mug which gets me a free cup or coffee or tea during the month of January. The lady tells me sorry we don't have to honor any promotions. Then the manager (alex) walks by shaking his head. Are you serious?! I will never go back to that Starbucks under any circumstances. read more

The limes in my drink were old, not fresh at all. On another visit, my cheese danish was not warmed up, was cold. The staff are not friendly, as they are in a rush. Tips shouldn't be expected for poor service. read more

A premium coffee shop that lets it's one half and half container run dry and completely runs out of Splenda at 6:40 am needs new management

I have stated in several reviews that i only use starbucks for my poopy while traveling, this is almost exclusively true. On the rare occasion I want a stiff cup of joe by my house and the French press is dirty, I may drive over to the Starbucks in a little gated community I refer to as Hotel hell. When I googled for the address I was surprised it came up Chicago. This is definitely Bedford Park, the glorious industrial park turned small corrupt village. This location is a series of Hotels and chain restaurants that benefit from a tax deal offered by Bedford park. Many tourists and business travelers have the comforts of Duluth Iowa right here in my back yard. Why seek out an authentic mole or perogi on the South side of Chicago when you can stroll across the parking lot into a TGiFridays and get the same shit you cram down your pie hole back home in Humperdink Missouri. Bitter? Yes. This "hotel park" is so fucked up you are not allowed to turn left out of it. Apparently they don't want any travelers to accidentally discover an Irish Pub or Beef sandwich. This particular Starbucks offers the only "gourmet" coffee nearby in the morning. (There is a coffee house right by my house, but they cater to straight edge hipsters and don't open until 11.) I come here by default, enough excuses get on with the review Bob! In my visits I have seen rock hard scones that must have been days old, shriveled up muffins. I have discussed this with the help who never lasts more than a month, they are as confused as I am. There is no manager, and there once was a sign explaining complaints need to be routed to the hotel rather than Starbucks corporate. In my most recent visit the young barista was swamped, the many fine tourists were checking out of their hotels on a Sunday morning and this poor lady was alone. The stress was getting to her, she was slamming the blender, staring into the floor to avoid her inner hatred from contaminating the people around her. A young professional couple ahead of me smiled and ordered two venti mocha caramel soy banana skim iced clusterfuck drinks and the barista nearly melted. There was ten people inside, a bus just pulled up, and the good news is the bakery case was full of crumbs so she wouldn't have to deal with bakery. All I wanted was a black coffee, I new this would be a relief for the woman who no doubt was considering retiring from the hospitality industry. Then, just seconds before I could place my order, she muttered "mother fucker" under her breath, walked around from the counter and into the Hotel lobby. I thought to my self, thats it, she's gone. This is your big chance Bob, get behind that counter and rock out some frapachino-mocha-caramel-hazelnutty-shittydrinks! Or in the least, pour yourself one gratis! As my imagination and all its infinite possibilities ran wild, she returned with a bunch of bananas in her grasp, dropping one into a blender she poured one, then the other. We looked at each other, each feeling a loss. I ordered, "Grande Coffee please", she spun, poured and took my money. Although I try to avoid Starbucks, I would rather infuse my local economies directly. I will be the first to admit typically they are very well managed entities. This is an exception. If you are just travelling through our fair city, get your coffee at the airport. Or wait til you get into the city, it won't be long before you see dozens of places to get your caffeine on. read more

What I like about this location is that you can grab a coffee and go sit down in the hotel lobby and relax with a friend or even read a book if you'd like. I wouldn't say this is the best location I've ever been to (sometimes their menu selections are limited) and they only usually have one employee working at a time (which is unfair to the employee and customers) but the people who do work there are always very friendly and do a good job. read more

Terrible customer service. Slow. Ridiculous. Screwed up my order a few days ago. Told me to come in and get it again for free. Came in and they basically Called me a liar. Saying I never called. Despite having call log documented. Manager dismissed me and walked away. read more

Free ample parking - something the Cicero / 47th location does not have. Much smaller however. Open everyday.

Diana was courteous and professional. The product was delivered on-par with the Starbucks standard. I walked here from my hotel down the road before 6am, and the lights were on and the establishment was clean. This location is open everyday at 5:30am, according to the sign. read more

This is the place to go if you want to go to get ripped off, they just raised their prices 25 to 30%, and they were high before the increase. Most of the Baristas are very good, too bad they have to put up with such terrible mangement. read more

Customer service is shit here around 1:30 on a Wednesday. First of all, they don't greet you, then they didn't have decaf coffee which this female employee told me it'll take 3-4 minutes. After 7 minutes I asked if it was almost ready (because I was on my lunch break) and she aggressively said "I told you it was 3-4 minutes" I didn't say anything even because it was after the 4 minutes. Then I kindly asked for half and half because they didn't have an at the counter, and the girl seemed to be very upset. read more

This has to be the worst Starbucks location ever. Their prices are higher than all other locations, there is only one employee working at at time, including during peak hours. And beware if you use a debit card to pay for your purchase the hotel charges a service fee that the employees don't tell you about! This place is a joke and poorly managed go to another location. read more

Love this Starbucks. Tucked in a corner of a hotel, it's cleaner and quieter than the one down the street at 77th and Cicero. Plus you can usually find a comfy chair in the hotel lobby, which is nice and usually not crowded. Only downside is the coffee is a dime or two more expensive. read more

I was here last year and nothing has changed. Wait times and service is horrible. I literally waited 10 minutes for a cup of coffee without an acknowledgment or a sorry. Avoid this place cause they are not used to any customer service skills. read more

Very convenient location.. There's no Starbucks around that area but I gotta say it is a small one, they open very early everyday but close early too I never knew that until I went one day around 7pm. read more

They should advertise close at 5:45pm and not 6:00 p.m. Went there and 10 min to 6:00pm and it's closed. Normally in the morning 1 or to person and big lines. read more

Service is terrible, was charged $14 for two GRANDE drinks and I wasn't even offered the chance to get my money back after being ripped off.

This place is a franchise that charges more and delivers poor quality coffee and poor customer service. The coffee and drinks never taste like they do at other Starbucks. I do not recommend. read more