First time and I did a walk in. The drive thru configuration of this location is the worst I've ever seen across the country. Super tight and no way to navigate that's why I went in. The staff was nice and cheery which was nice. The tables and station was not clean unfortunately. Sugar and coffee spilled everywhere so they definitely need to stay on top of wiping down the lobby. After seeing that, I didn't want to clear the area so I just took my items and ate in my car which I hate to do. Not sure if return. read more

Starbucks - Lobby - Coffee & Tea Near Me - Calumet City, Illinois

Very fast service with smiles. My order was ready when I arrived. Who doesn't like FREE COFFEE!!!? read more

Starbucks - Coffee & Tea Near Me - Calumet City, Illinois

See all

It has been about a year since I've been to a Starbucks so I had a taste for my favorite sandwich that I used to get from there, the tomato and mozzarella Panini. When I finally got home and looked at my sandwich, I was in disbelief. What in the hell is this and why would they even sell this to a customer? I paid eight dollars for absolute garbage. I'm filling at this point like they should've paid me for the sandwich never again read more

See all

I'm a member of the Starbucks reward system. I buy items from Starbucks probably 3 times a week. I'm a frequent customer and I was just at one on yesterday. I am in the area running errands and decided to stop in the Starbucks on Torrence in Calumet City, I stood in line and waited. When it was my turn, I asked for water in my personal Starbucks cup in which I earned through my rewards. I was told, that I have to make a purchase just for water. The point is, I always make purchases and I'm not clear as to why I was denied water if I'm a frequent customer. When did Starbucks implement that policy? read more

Starbucks - This is my art series cup that I bought with my rewards & I couldn't get water put into it all because I didn't make a purchase! - Coffee & Tea Near Me - Calumet City, Illinois

If I could give them 0 stars I would. Terrible service! I honestly try my best not to come to this Starbucks because the service is always terrible. I ordered curbside had to wait over 20 minutes. When I finally got my drink, it was wrong. I told the barista it was wrong instead of making it over, they scraped the whipped cream off the top when the whole drink was wrong. The barista gave me attitude and when I asked for a refund he gave me an even bigger attitude. This is the worst Starbucks. read more

There is always a long line at the drive thru window and the wait is usually very long. However, when you arrive at the drive through window they offer service with a smile and are always super friendly. I am not sure what is happening with the long wait..but it is all worth it in the end with a good hot cup of coffee and a smile. I cannot provide four stars or higher due to the extensive wait. read more

See all

This location is consistently lacking pastries. For the last few weeks they have either ran out or simply not had any of the pastries I desired to order. Save your time and go to a different location because this one is never has inventory. read more

This is the worst store I have been to Over the years it has gotten bad Before I moved away 3 years ago this Starbucks was my favorite store I am home visiting and the this store suck The service is horrible. They don't make your drinks right and you have to wait so long for your drink I went in there today for two replacement drinks and the lady that made them seems like she just started making them today There is supposed to be no Foam and the drink was not even for for the size that the copies I will not be coming back this store anymore One stars being generous read more

Starbucks - Venti Matcha latte no foam oat milk - Coffee & Tea Near Me - Calumet City, Illinois

This morning I needed a good ole cup of joe. So I used the app and pre-ordered. I'm so glad I did...greeting people as I walkthrough the door were 3 older gentleman. I tell you theismiles made my morning. The staff is always super friendly even at peak times. I decided to curb my hunger and got the tomato-basil pesto sandwich. Dee-Lish...now I'm ready for my day. read more

See all

Just tried this location. I ordered sat in the drive thru for another 20 minutes. When I got to the window to pay I was told they were actually out of what I had everything I had ordered. So 30 minutes after pulling in I left with nothing . read more

A huge inconvenience when you offer mobile pick up in dining area, and you get to this location and they have sign saying drive-thru only. Mobile order to be picked up inside should not be an option. Starbucks already takes a lifetime to get your order. Now I have to wait even longer to pick up a order I already placed, which stated pick up in dining area as option. read more

I've been coming to this particular Starbucks for 3 years now and every day. Noticed lately that the service its deteriorating whit all this new employees they been haring. Rude kids with a big mouth and too slow Kind of lazy. My suggestion is to do better hiring. If this kind of service doesn't improve. You going to start loosing customers Including my self. Question what ever happened to the friendly and prompt service??? The only friendly and courteous employee left is Suzy and she only works early mornings. Please do something about this One more thing people watch your change read more

This Starbucks is sooooooo slow. Like slow in the drive thru and inside. Not because they're busy they can be slow and you still won't get your order in a timely manner. Im a coffee drinker and I live just around the corner, but because of management and the way they run this certain Starbucks makes me go to Dunkin' instead or take a trip to Indiana which is my other closest Starbucks. If you got time to spare come here . read more

Went in today to pick up my mobile order of a caramel macchiato and a bagel. I got nothing but attitude , a long wait, and a disgusting drink. It's funny you want to let me know you only make the drinks in a snarky way and the drink was made completely wrong. And then he had the nerve to laugh when I wanted my refund for waiting forever for a bagel. New management is going to need to step it up. read more

Always good to get your coffee here, because the staff here are pretty much the best staff ever they make sure you are ordering the right stuff even offering suggestions to try something new. This place is great for college students that need to study for their classes. Book clubs are always welcomed as long as they don't take up space for the next person. They dont just sale coffe they are also serving fruits, vegetables and sandwiches as well. My favorite has always been the apple caramel spice ( Steamed, freshly pressed apple juice and cinnamon syrup. Topped with sweetened whipped cream and caramel drizzle)It may have a lot of calories, but it makes my day! read more

Starbucks - Designed for caramel apple spice. - Coffee & Tea Near Me - Calumet City, Illinois

service gets slower and worse everytime I come in. This time I placed an order at the register and almost waited 15 minutes from the time it was placed to receive it. Apparently the person who had taken my order didn't alert that I was waiting for the order and didn't put a name on it either, so the order was sitting in the drive thru window all that time. Try and train people appropriately please! read more

For some reason they decided to have the doors locked during business hours. I do not understand this.

I don't know what's happened to this place over the past year or so but things have gone seriously downhill. I've been in the area and going to this Starbucks for ten years or so and it's never been this bad. The line is never short, EVER. Expect to wait at least 15-20 minutes in the drive thru if you choose to go that route. The employees used to be super friendly and helpful, now they're just teenagers and college kids with bad attitudes. They don't even have decorations in the windows, or the sign outside anymore. It's really sad! This was one of the few good spots in this area. Now, don't waste your time-- go to Dunkin! read more

Waited for 20+ min for an iced coffee lol. Watched all the workers drag their feet. Very slow movers. Nice people tho

Worst Starbucks I've ever had to deal with. I need to re-evaluate why I try to do business here. Earlier this week the drive thru window person Couldn't have had a bigger attitude guess she doesn't like her job. Today the drive thru line wait is 10 minutes and they are cleaning the decaf machine at 11:30 am. Isn't that something should be done late at night? DD here I come. read more

I love the cafe mocha with skim milk! I don't get the whip cream. It is delicious!!

Service is always friendly. Been coming here for a few months now and all employees have been welcoming. Wait is standard depending on the line of people, obviously. Coffee is always proper and place is clean. I don't see how people om other reviews have been bashing the service. Not from any of my experiences. read more

I get that the employees don't want to work long hours. And the reduction of hours to 330 pm IS FALSE. They stop the line at 315 REGARDLESS THAT YOU ORDERED AHEAD and arrived at 318. NOW I battle to get a refund for drinks I paid for but did not get. read more

Always a good trip here. The drinks are always on point. Never tooo hot as some places can be such as McDonalds. The baristas are always patient when I customize my drink as well. I would give this particular starbucks five stars if they had a much more convenient drive thru. I feel like it takes a little patience sometimes because with the other businesses in the same strip, the line of the drive thru tends to be in the way of other shoppers in the area. Starbucks itself should be placed in an area without other stores. They are pretty fast, clean and patient with customers. It's pretty spacious inside so you can work as you snack or just enjoy your cup of joe. If it wasn't for the limited parking or drive thru space, i would return more frequently. read more

The customer service was great and they were so quick when I went through the drive through. Very efficient read more

I had an outstanding experience here. Admittedly, it was just the drive thru but it was just that extra something from the guy at the window. When I placed my order the man was super friendly and asked nice follow up questions. When I came around to get my drink and OK, I admit it, a chocolate croissant as well, he was super personable. We got into a discussion about teaching and he told me he wants to be a teacher for his future profession. He will be a super teacher, he just has that something extra that he brings with him to his job. Great coffee, order filled correctly and a barista who reaffirmed my faith in the future of education. Now that's quite a cup of java! read more

A good morning starts with some sort of caffeine. A great morning starts with zipping in a drive thru, and getting a triple grande white mocha - no whip cream. I love when I have enough time to stop for Starbucks and this location is my favorite. The drive thru is extra efficient. Plus everyone who works here is friendly and remembers to give me a sleeve and a stopper (you know the green stick that keeps your drink warm). It is also the most consistent in terms of drink quality. I don't get to the end and have to endure an overly sweet gulp. The flavors are evenly distributed throughout the drink and I appreciate that! read more

They need to speed up the drive thru here. And not run out of caramel and strawberry syrup. That's an issue. Otherwise great

I've been coming to this Starbucks for a good two years. But recently I've been extremely inconvenienced. I get a green tea matcha with soy milk and they no longer stir it. So by time i get it all the powder is in clumps. Twice now i had to pull over to stir my own drink but by then it's impossible. So all I'm getting is clumps through my straw read more

Starbucks - Coffee & Tea Near Me - Calumet City, Illinois

I understand it's Covid time but the prices have not gone down. At 7:30 a.m. I pre-ordered cups of coffee for my family and still had a long wait. While waiting I attempted to add breakfast sandwiches for everyone and was told we don't have any. It's first thing in the morning, how do you run out? I then tried to order pastries instead only to be told they are all frozen. Won't come to this one again. I gave it 2 stars only because I did eventually get coffee read more

I was here earlier today and it was a pleasant experience. The hot cocoa was delicious and served up in a relatively short time. This location has high traffic and the store is rather long and narrow. This is located adjacent to what appears to a now defunct River Oaks Malls. The parking is fantastic. The only complaint that I have--and I believe a legitimate reason--is that the door to the men's room will not properly shut. It appears that the hinges are askew. read more

Updating my review...Been coming here a long time and as of late the service just isn't the same. Add to that drinks that consistently have to be re-made, makes for a not so great Starbucks experience. read more

Yes, Starbucks is expensive. However, I've come to except that you have to dish out the cash, for good quality (and tasty) things. The Skinny Vanilla Latte, is one of my favs. Plus, I can feel less guilty (about the calories) when I'm drinking it. Ha! Mocha Soy Lattes; Chai Tea (with no hot water!); Birthday Cake Pops and the Cheese Danish are also some of my favorites. Of course, I don't consume these all at the same time. Then I'd be broke. read more

Love it's close by, near the mall and lots of stores. Clean, in and outdoors. Patio outside. Located in small busy plaza and parking lot is busy and small but with convenient parking on the side entering from the mall parking lot. Great customer service! Highly recommended!!!! For chilly cold days, a Venti Chai Tea Latte with Soy Milk is the best. Venti Caramel Frappuccino with double shot of espresso is my all year round #TOP OF THE TOP # my fave read more

Starbucks - Venti Caramel Frappuccino with double shot of espresso and two tall Caramel Frappuccinos.... Yummmmo - Coffee & Tea Near Me - Calumet City, Illinois

This used to be my spot. The drive thru barista Jeremy kept me coming bc he always hooked my drinks up and if they were out of something then he made sure I still left there with a smile. Until that one day Jeremy wasn't there smh and I left with a gnat in my passion tango tea lemonade instead!! How turned off was I! Sad to let this place go and leave behind such a great Barista!! I think I need to bring him over to my new location! read more

Starbucks - A fruit fly in my passion tango tea lemonade. - Coffee & Tea Near Me - Calumet City, Illinois

Great place to get a great cup of coffee and get some paper work done ! The staff is always polite and the place is very clean .

Love this location they are always patient. I like to try new things and they never make me feel bad for being indecisive & have great recommendations! read more

Absolutely the worst Starbucks in the South Suburbs it appears the Drive thru gets all the attention customers in the lobby wait forever to receive there drinks it's ridiculous it be like 5 or 6 ppl I use to be a Barista myself even work there a few times I just don't understand they seldom make my drink right it taste so much better everywhere else Homewood, Hyde Park, Orland, Hazel Crest they need major help been there to long to be so slow & so bad read more

Not Safe!!!!! There was a shooting while in the driveway. Police were all over the River Oaks Mall parking lot and Starbucks parking lot. Do yourself a favor and try a different location. read more

I usually come here about 5-10minutes before closing. I don't know why, but that tends to be when my craving kicks in. You know when people tend to be really irritated it seems in the morning and evening? Well, at this location, they aren't. They've always been very nice. Always get my order right and my drink always taste sooooooo d*mn delicious! Mocha frappuccino with caramel in it. Aaaaaaaaaaaaaa! read more