favorite spot to just work and have a great cup of coffee or tea. service is good and pretty quick. ambiance is not bad - can get noisy from time to time read more

Starbucks - Pistachio cold foam matcha is a definite favorite - Coffee & Tea Near Me - Bloomingdale, Illinois

For anyone interested in why we don't get cup sleeves or stoppers with hot drinks or at all.... Store manager who was very nice and explained that it is a newer policy Starbucks has is to not offer the cup sleeves for hot coffee, only certain drinks (wet) nor will they give a stopper unless upon request. They don't agree but follow what the millionaire CEO says. But that tip is in my face as soon as I get to that window. That CEO is taking normality and common sense away with those standard items like they all do, and these companies are still thriving because we are letting them do it to us. No more tips Starbucks. I pay for my expensive drink which covers all the bs I guess. When that CEO changes so will I. read more

Very disappointed, will not be returning. This was my first time visiting this location, and unfortunately, it will also be my last. I've never had such poor service at any other Starbucks. First, I stood at the register for about 5 minutes. Several employees saw me, but no one acknowledged me. I just stood there awkwardly while they all continued doing other things. That alone already felt rude and unwelcoming. When someone finally came to take my order, I asked for a matcha frappuccino, but they gave me a matcha latte. I respectfully let them know, and instead of just remaking it professionally, I could hear them talking to each other through their headsets right in front of me, saying things like, "No, she ordered a latte." Not only could I clearly hear them, but I had also politely and clearly stated that I ordered a frappuccino. They took the drink back and gave me a second one but it was clearly just the latte blended with ice. It was watery, runny, and nothing like a real thick frappuccino. When they handed it to me, one of them even pointed at the drink and said, "That's a frappuccino," like I didn't know what I was talking about. I replied, "Yeah, I know. That's what I ordered -- not a latte." And then they continued talking about me over the headset again. It was just so unnecessarily rude and uncomfortable. The staff were slow, dismissive, and clearly lacked basic customer service skills. After reading some other reviews, I realize I'm not the only one who's had this experience. Sadly, I totally agree with all the negative feedback. I won't be coming back here again. read more

Starbucks - Coffee & Tea Near Me - Bloomingdale, Illinois

I'll give them 5 stars for taste and accuracy but a 0 on speed or perhaps they need more employees for the volume of customers they receive. This Starbucks is the slowest one I've ever been to. You can't just run in and grab a drink. I left my house 30 minutes early to be able to get my daughter a drink before her game. She went inside, paid for her drink and waited 15 minutes and it still wasn't out. I watched at least 5 other people walk in after she did and they received their orders before she did. I asked an employee if they had an order for her because 5 other people received theirs before her. The employee said "I can't control what order they come in." Which I don't understand because they literally waited in line after her, one girl also ordered the same drink, and got theirs first. So after waiting almost 20 MINUTES, we left without the drink or refund because I now had 5 minutes to get my kid to her bus. One Saturday morning I waited 45 minutes in the drive through. For 2 drinks. Why is this acceptable? It's not to me because I won't be returning. PS google says the Starbucks goal time is 4 minutes, even during rush hour. TLDR: Don't come to this Starbucks if you don't have all day to wait for your drink. read more

Starbucks - Here's my drink that I paid for and never received because 20 minutes is too long to wait for a grande matcha. - Coffee & Tea Near Me - Bloomingdale, Illinois

Why are we constantly sitting for 20 minutes for a coffee. This place is Terrible. Your service sucks. Charging this much for coffee and waiting this long is insane. read more

I asked for no ice and with no warning they filled my drink half way. Then when I complained the lady said this is how it is done. If I am paying 20 dollars for 3 drinks then this is crazy. Before I could respond she just turned and walked away rudely. Definitely the worst experience I have ever had at Starbucks and it is specifically this location. read more

Starbucks - Coffee & Tea Near Me - Bloomingdale, Illinois

Improper food handling and sanitation. This is a Food safety hazard. If milk is left out at room temperature for too long, it could cause a salmonella outbreak, especially uncapped. read more

Starbucks - Starbucks Barista Situation - Coffee & Tea Near Me - Bloomingdale, Illinois

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This drive thru is TERRIBLE. I literally had to come and get my 2 and 4 year old out of their mothers car and put them in mine because they had been in the drive thru for 1/2 AN HOUR and a had heard dick diddly. Shut the whole store down. Good customer service is sending someone out there with a bribe basically and EXPLAINING WHATS HAPPENING. read more

First time visiting this location a few days ago. Very slow drive-thru service. A 5 minute mobile order took over 30 minutes to be ready at the drive thru window. Hot drink became cold. read more

I've been a long time SB customer and this by far is one of the best locations I've been to. I will drive out of my way if needed just to arrive here. The employees know me and my drink and make it right! Have I had to wait at times, sure, but to me it's worth the wait. These days you wait for most conveniences. Yes, this place is busy at times. But they do their best with what they have. The staff is always kind, and I have never left without a smile on my face. read more

I have been coming to this Starbucks since I moved in to Carol stream in 2023 and never had an issue. I came in today and got taken care of by Dom and ordered two drinks light ice extra inclusions and got the drinks half way filled and when inquiring as to why the lady was very rude said she was the manager and she's following corporate policy. If I want more product I have to pay more. I asked her since when since I order every day same drink at different Starbucks and never had an issue and she said don't know what to tell you. She then left without saying anything went to refund my money supposedly and charged me extra prices and said this is what you have to pay and now you have to wait for your refund two business days...again no communication. Why couldn't she charge the difference if there's a difference to be charged because we got light ice. I have never been treated like this at a Starbucks location especially by a manager...what's happening with Starbucks? Are we hiring just anyone these days to represent such a well known corporation? So sad. I'm never going to this location again that's for darn sure. read more

Starbucks - Dragon fruit drink light ice extra inclusions - Coffee & Tea Near Me - Bloomingdale, Illinois

This is the best Starbucks I can recall anywhere traveling around the world!!! This location is a very well managed store, with a very efficient team. Everyone is operating at full speed with extraordinary focus. Combined with the well made espresso drinks and the very efficient team, this as a coffee drinkers dream! Fast and delicious, Well Done!!! Glenn read more

Dang, this location is dripping with sour reviews... Well, I'm here to tell you that while I have never stepped foot inside this Starbux, I don't have one negative word to say about my drive-thru experiences. I've been coming here well before pandemic days and have not had any issues with service or my iced lattes. Girls are friendly and bubbly and my crack order is always correct and tasty.. This is one of the few Starbuck's (in the surrounding areas) open as of 4/22 and for that alone I could kiss every one of the worker's here (virtually that is). Thank you for being open!! My awesome guy has been stopping here frequently to grab my morning lattes and bringing them home to me and while the lines have been massive and wait times extended, these workers have consistently maintained a cheerful and friendly disposition. We were told that the reason for other locations being temporarily closed was based on the decision of the employees. Understandable. It's also comforting to see workers at the window wearing masks and gloves...to that I say, Bravo Starbuck's employees for a job well done and for continuing to serve crack heads all over Bloomingdale and beyond. You guys are awesome! Stay healthy and safe. And to coffee fiends I say, be patient and don't bite the hand that serves your crack ;/ read more

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Terrible location! No store manager so the store cannot stay open?! The poor employee are dropping like flies since unable to work and make a living. No corporate stepping in so customers can utilize this location and workers can well, WORK read more

Very disappointed in this location. Went through drive thru at 8:30 and ordered a small Pike Place. Was told they don't have any drip coffee because they have a new machine and it takes 20-30 minutes to shut it down. First of all, you are open for another 30 minutes and secondly if you have a machine that takes 20-30 minutes to shut down during business hours then advertise the new procedure. So disappointed. Will go to Dunkin' Donuts from now on. read more

Today I went to the Starbucks and I had a wonderful experience. The ladies that were super friendly. They were fast, and my food was hot.! Can't say much about the ambience. It is a drive-through after all, however, it was a great experience. read more

The worst Starbucks EVER. They're incredibly slow, sorry not THEY only ROSE. She makes them have TERRIBLE service. I only hear complaints about that store because of her. She'll start off real nice until you place your order! One time she even told me NO TO A SIDE OF ICE??? What Starbucks says no to putting the ice on the side??? I always get a cold brew coffee, no ice, and I NEVER have any problems at any Starbucks with any barista. Only at this location does Rose give me a hard time. She didn't put in "no ice" so my drink was given to me filled with ice. I politely tell her I asked for no ice, She proceeds to make a big deal about the no ice, and in front of me tells them to add water to my drink to make up for the ice!! not only that but they don't even fill it to the top!! This was my FINAL STRAW. That behavior from Starbucks is totally unacceptable, it is just petty behavior. This location is ALWAYS out of everything, I'm surprised they even have coffee. You're better off going down 1 MILE and go to the Starbucks down the road. Twice I've had to go to the one down the road to get a drink remade because it's not worth arguing with Rose, and I'll tell the other location my experience, and they literally say, "oh yeah, we get that all the time from them!" DONT GO HERE!! They really should just close this location down. read more

Starbucks - Coffee & Tea Near Me - Bloomingdale, Illinois

Longest drive through wait even during non peak hours you'll likely ever experience in the burbs of Chicago. You're better off trying the location on north and Gary. I don't blame anyone, just giving you a realistic expectation. read more

This Starbucks smelled so bad the last time I was there. There was a homeless person sitting down who smelled like pungent urine. The barista did not ask me if I wanted my drink hot or cold. I ordered a steamer so I assumed it would be hot, seeing as steam is hot. My drink came out cold and that is not what I wanted. read more

Not willing to correct error. My order was wrong. The store made 4 other orders before correcting mine. Blender was not washed either (will report this to the local health department). It was made wrong a 2nd time. I said something but the person walked away without making any eye contact. Terrible execution and customer service. read more

The quintessential stop by coffeeshop if you ever need a hit of caffeine that is of quality. This review is specifically for this location. Because if not specified, then how do you know which Starbucks to go to since there's another a mile down? The employees are sweet and courteous, the best part by far. Without awesome employees, it's just a skeleton and a shell of what you would normally expect of a big company. You can't ding that, especially when you need that zing of caffeine sometimes. The store itself isn't too different from many of the other Starbucks in terms of its decorations, but what can ya do? It's a super clean, inviting, and has been a great place to study for sure. If you need your caffeine fix, this is the place to go, especially if you need the fix on the cost effective price. The waits that people spoke about below are at times warranted, especially when you've got the happy hour Thursdays, but what's going to happen when you get deals thrown at you? Yes, I would appreciate even faster service, but if you come into the store and talk to the baristas, it'll be worth it and make your day! Let's go!! read more

Genuinely wondering if anyone who leaves 1 star reviews has ever worked in customer service or the food industry before. If they realize the shortages of staff and product for most chains the past two years. If they know that the world doesn't rotate simply to appease their every request. My wife and I have started to come to this one regularly and they're doing great. Even if the experience isn't perfect, they're HUMAN. Lines get long cause that's what happens in the morning at a coffee place. Y'all need to relax. read more

This is the slowest ( it took 10 minutes to get me drink and with no line and no one had ordered before me) and it is the dirtiest Starbucks I have ever seen. Look at these floors! read more

Starbucks - Coffee & Tea Near Me - Bloomingdale, Illinois

This Starbucks wins the award for worst Starbucks in the country. I live near by this one and for the past year I would drive father to a different one or just go to Dunkin'. I tried this location again today, still horrible, customer service horrible, filled up both of my vente drinks barley half way. So I paid for vente's but got grandes. Great job, this place sucks. Will be taking my business to Dunkin' or the Starbucks on Lake st. From now on. read more

Worse Starbucks ever. Who ever hired the manager for this location should be fired. Who ever hired the employees for this location should be fired. There is one sweet lady that answered the phone 1. Slow! 2. Always out of everything. 3. Horrible drive thru cashiers 4. Horrible baristas 5. Not accommodating for custom drink requests. I asked for a custom frapuccino, not a hard one. Cashier says we don't have the ingredients. I get to the window and asked, "do you know what ingriedients go in this?" She says, "no, I just know we are out of everyting." Huh? Ok. 6. Tried to charge me $2.50 for a side of pumpkin cold foam without telling me in advance after I already paid extra for it on my drink, then poured it down the sink after I refused to pay extra! whatever happened to: next time it will cost $ but this time it's free. No other locations charge me for an ounce of cold foam on the side. By the way, this happened on Friday, August 27th approximately 11:10am. A heavier set Latin male was the drive through cashier and a Latin female appeared to be his trainer or manager that made my drink. She told him to say, no., we can't do that. Huh? I will go to Dunkin before I ever give this location my money and I don't like Dunkin read more

This particular location can't get an order right even if I stood there and delivered it indoors. Wanted to try the caramel cloud macchiato, decaf, with coconut milk. Got a regular macchiato instead, overfilled and dripping from the sides. My wife has also let me know that they're also rude when you ask them to confirm an order. Because, you know, they get it wrong all the time. Consider other locations! read more

I understand that the drive thru is sometimes slow but that's been my experience at the other two nearby so people need to quit their whining. Them being out of items is also the same at other locations nearby... Anyone watch the news to realize supply chain issues are a thing? Again quit your bitching. I love all of their employees and they work their asses off. Give them a god damn break! read more

I just waited 15 minutes for a drink inside and finally after seeing multiple people pick up their mobile orders asked for my money back. The manager says " yes it is either this or shut down the store ". I told her I completely understand however when you have people standing and waiting and you're handing out mobile orders left and right the least you can do is acknowledge those of us that are waiting and let us know that you're working on our order she said nothing to that and just proceeded to refund my money didn't offer to make my drink didn't really say oh I'm sorry that you had to wait so long nothing terrible service terrible customer service that is why I typically never go to this location read more

Slow drive thru service. Over 15 minutes waiting for 3 additional cars in front of me. Person taking my order was not enthusiastic or welcoming. When I did get my drink, same lack luster service. No customer service training at all. read more

This is a brand-spankin'-new Starbies located on Army Trail and Gary Avenues. They have a modern updated exterior complete with View-Your-Barista Screens. It was surprisingly EMPTY on a Sunday afternoon, but service was quick and very friendly (Andrés, I believe, was my barista). Too bad this gem isn't replacing the Glendale Heights monstrosity that's closer to home (for me), but it's centrally located enough to be convenient for shoppers and errand-runners. read more

This location has the SLOWEST drive thru service out of all the area starbucks. I thought it was a one time thing but its EVERY time. Dont know whats wrong here. read more

No smile No extra whip WAY WAY WAY over heated Not impressed when theres one a mile away... read more

This is by far the best Starbucks I've ever been to! From the high quality service to the savory beverages and food, I am never disappointed. Everyone makes an effort to get to know you and you are always be greeted with a smile. Rose makes my mornings better! The inside is habitually clean and the drive-thru time is spot on. I highly recommend visiting this location, you will be very satisfied!! read more

Starbucks - Vanilla latte and Sous Vide egg bites - Coffee & Tea Near Me - Bloomingdale, Illinois

The Starbucks has to be either understaffed or has very slow employees. The drive through line was almost to the street. 20 minutes in the drive through!!! C'mon! read more

Specifically ordered two ICED caramel macchiatos. When I came up to the drive-thru window, I was met with two HOT macchiatos. When I told the worker that they were supposed to be iced, she rudely said, "oh". Then, turned back to take another drive-thru order. Out of politeness, I told her I didn't want to trouble her and said I would take them anyway. She then shoved the coffees through the window without expressing any sort of gratitude, and never once apologized for the mix-up or offered to make new ones. I went inside the establishment and they fixed the order with no question. Sincerely, Mixed Reviews read more

Since when is asking an employee for an extra face mask a big deal? Snarky remarks in front of the customer , because we asked for a face mask to be inside of your establishment? At least wait for the customer to leave to make comments or at least turn your back so we don't hear that and feel bad for asking. read more

Very slow service. Also never have anything in stock whenever I come here. They don't even have lemonade! When I also asked if they could make a drink over ice instead of blended I got a very snarky response. Won't be coming back to this location. read more

This is the most clueless Starbucks I've been to. I ordered the Pink drink and they said they don't have it. I said it's in your secret menu. She said "Do you know the recipe? I can make it for you" and I said "It's a secret, I don't know it" LOL! On a separate visit, I ordered Dark Mocha Frap which it came out fine. I came back 2 days later for Dark Mocha Frap and they said they don't have it. The barista gave me that look like I don't know what I'm talking about. read more

Starbucks - I ordered Dark Mocha Frap and they gave me Mocha Frap. They said they don't make that. - Coffee & Tea Near Me - Bloomingdale, Illinois

The staff was very nice! They were out of the bacon/Gouda egg bites. They are awesome. The lady was super nice, I appreciate the way she handled the situation! read more

I frequent many Starbucks locations, whether it be inside of a Target, a quick run through a drive-thru on the way to work, or meeting up with a friend for coffee inside. This location by far always puts a bad taste in my mouth (not literally). The wait in the drive-thru is always long (today took close to 20 minutes) and often times orders are made incorrectly. This location in particular also seems to struggle to keep on a regular staff. While this shouldn't be an issue, it appears that new staff members do not receive appropriate training. I'll be going out of my way to avoid this location, at least for the foreseeable future. Oftentimes the wait isn't worth the end result. read more