I offered this positive review below a month ago and when I returned to this store this weekend and encountered the GM Hope for first time since the review she wasn't able to acknowledge or offer appreciation. I asked if she saw the review below and says she's been busy then became argumentative. While the named supervisors below have offered me stellar service on my visits, I unfortunately do not receive the same level of support from this Manager who anytime I ask for her assistance or support for my longstanding patronage, I get rebuffed. Fortunately Hope has some staff dedicated to their jobs despite her negative attitude. ************* I've been patronizing this Starbucks in my neighborhood for over 15 years and it's one of the higher volume locations so when I consistently experience great customer service and hospitality it's especially impressive. The Manager Hope is blessed to have on her supervisor team Levy, Anya and Ariana who each exude exemplary dedication and care for my experience and beverage quality every time they offer their stellar service! I enjoy visiting with these terrific very kind supervisors who consistently offer excellent customer care always ensuring my custom drink comes out right and my visit is enjoyable. Thanks so much to each of you who I greatly admire and appreciate! read more

Posh Updated Modernization This SB was recently updated a few months ago, today was the first day I returned to this location. No longer has the local coffee house vibe, but got a necessary upgrade and refresh. I love the new electronic order system and board that provides a status update of your order. The update is beautiful and posh, serving up an upscale atmosphere. Come check them out to see the new and improved Wildwood SB. read more

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I had a Starbucks gift card to use so I came here! The very berry matcha was lowkey fire I fear. The place is open late (10) which I loved because I was here to study. I forgot if there was music but if there is it's quiet. Decent amount of seating and outlets. Workers are nice. I wish they had more fun drink options but it doesn't really matter because I don't come here often. Vibes r cute enough. I'd come here to study again and bring my own snacks read more

Starbucks - Iced Double Berry Matcha - Coffee & Tea Near Me - Bethesda, Maryland

In my opinion, the only drink appropriate for a mid-summer day was the vennti sized blended strawberry lemonade. I really wasn't in the mood for a coffee at 12 in the afternoon, and this fruit drink fit the bill. I ordered it on the and by the time I got here five minutes later, it was there waiting for me. My friend ordered the capuchino, and without a blink we were off to the races. The cafe is pretty nice inside, and it seemed like it was pretty busy when we got there. I will never stop loving their blended fruit drinks! read more

Starbucks - Coffee & Tea Near Me - Bethesda, Maryland

Great to use the restroom here and get some nuts for the road It was tidy enough. Loads of kids here. Very popular with locals read more

Starbucks - customers at the counter of a coffee shop - Coffee & Tea Near Me - Bethesda, Maryland

I have to say this is a pretty cozy Starbucks. It's not as big as other locations but they do a decent job for seating and utilizing space with outlets. Food is pretty standard to all other locations. My go to has been the cheese-danish lately. I ordered a tall iced matcha and they did a pretty good job of filling it to the rim of my cup! Service here is outstanding though. Better than a lot of other stores. Staff is friendly and very approachable. read more

Starbucks - Coffee & Tea Near Me - Bethesda, Maryland

Fast, easy with mobile ordering, team members courteous and friendly. Thank you for my chai tea latte and treats. read more

Starbucks - Enjoying Chai Tea latte that I picked up and enjoying at home. - Coffee & Tea Near Me - Bethesda, Maryland

Came back after the new upgrade , they remodeled the store , not a big fan of the big table as soon as you walk in , I guess they don't want people staying long lol because that big table isn't it .. anywho .. great staff and they always make your drinks quick read more

Still Great Service & Drinks! I visited (12/21/20) Enjoyed a perfectly Prepared Eggnog Latte. The joy of the season, Rich creamy eggnog & espresso & whipped cream. Yesterday visit (12/27/20) classic latte w/whipped cream enjoyed alfresco. Delicious drinks & great service. read more

Starbucks - No indoor seating yet. Being Safe! - Coffee & Tea Near Me - Bethesda, Maryland

This review is for how this location is operating during the pandemic. I appreciate great customer service and positive attitudes, particularly during these truly challenging times and *especially* when having to deal with the occasional if inexplicable cranky, inconsiderate and rude customer. Since the Wildwood Starbucks location opened back up, I've been by four or five times now (only when running essential trips to the grocery store) and on one of those occasions, another customer has expressed impatience and pulled down her mask to yell at the young lady manning the door while another time, a gentleman not only parked his black fancy BMW at the curb in the thruway in front of the store but then walked right up to the door ignoring all the other customers patiently waiting and socially distanced (then stood there waiting even though his order was not ready). Through it all, the Starbucks staff kept a smile on and interacted civilly and professionally with everyone. Great job, guys! So thankful I can still get an occasional latte fix and appreciate your work! read more

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Good location although usually a bit busy as they have good table space and my drinks have been consistently well made--had a delicious cappuccino today with oatmilk and service was fast and efficient. read more

Holiday drink was made wrong! We ordered the peppermint mocha but didn't get a peppermint mocha lol. The staff were nice about rectifying that mistake though. As for the winter pastries, they are yummy! The sugar plum danish and the DC exclusive sweet potato cupcake are clutch! Definitely going to be munching on these until spring. read more

Starbucks - Coffee & Tea Near Me - Bethesda, Maryland

My local Starbucks that never disappoints. Located in the same shopping plaza of CVS & Balduccci's, this store offers a comfortable layout, a tidy restroom & friendly employees on a consistent. The Mobile Pick Up is pretty active here & rarely do I have to wait for my order. Might sound minuscule, yet the bakery case is well organized & without expired items on display as some locations don't rotate accordingly. The only nuisance is with all the seating available, they are highly occupied & with the lack of kindly yielding to other guests who want to sit for a few. Overall, a welcoming neighborhood Starbuck's. read more

My auntie enjoyed her hot coffee today! My mocha peppermint latte got cold too quickly. The service was great!

Great happy, welcoming staff! Extremely organized for pre-ordered beverages, proper COVID precautions read more

Starbucks - Mid-day pick me up! - Coffee & Tea Near Me - Bethesda, Maryland

We stopped into the Starbucks in Bethesda MD at the Wildwood Shopping Center. After ordering and sitting down, we noticed it was FREEZING cold. We asked fellow patrons sitting around us if they felt it. Everyone agreed. We spoke to the Asian man with pink hair. He seemed to be supervising as he was ordering the baristas around pointing vigorously at different work stations. He said. "We have to keep the store this cold for the benefit of the coffee beans." We visit Starbucks stores every day in the DC, MD, VA area. None of them are air conditioned to this degree. His beans are happy. His guests are shivering. His explanation was bizarre. read more

Love this location!!! Staffs are so nice and friendly. Big shout out to Sweaty for excellent customer service!

After I ordered my drink I had to wait 15-20 minutes and when I told them it's been 15 minutes sense I ordered they JUST started to make my drink and barely put any of the refresher in and shoved the whole cup with ice. I was one of the many people who received an underfilled drink. Very disappointing after waiting that long. read more

Starbucks - Coffee & Tea Near Me - Bethesda, Maryland

Felt for the cashier as he was doing an exceptional job. The BOGO special was available. I had not used the APP nor gotten Starbucks at all that DAY for that matter. The cashier asked the manager in charge to see what she could do. The manager didn't care to approach the cash register to see what she could do or honor the discount. She simply looked at me and automatically said she can't help. Felt discriminated and unvalued as a customer. I am disappointed at her lack of customer service. I'm sure she was the manager or lead in charge that day. Will make sure not to come here again. read more

(2) ~ Interestingly the Starbuck's Website says this location has a "Clover Brewing System", that is NOT accurate. Additionally this store's hours have been shorten greatly... * Verona (Dark) = (1) Not for me...tasted like cigarette ash:( read more

Drinks are consistently the same, I really enjoy iced espresso. I really like it tastes the same at every location

I was headed up to see a concert in Rockville Monday evening and I was really starting to feel my eyelids droop. I was ready for coffee from anywhere - I pulled into a small retail complex called "Wildwood Center." Lo and behold - the famed liquid crack dispenser - known to the world as Starbucks was part of the center. I was trying to get into the Christmas spirit - as I was going to see a Christmas Holiday Concert. So I ordered my first Grande Eggnog Latte of the season. Delicious! Was perfectly made! I drank it waayyyyyyy to fast. But the caffeine was needed to get me through the rest of the evening. Lots of seating in here - and a T-mobile wireless internet connection. Lots of folks hanging out. read more

Starbucks - Coffee & Tea Near Me - Bethesda, Maryland

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This Starbucks location is usually packed! A very busy one, that's for sure. Service is quick, so no problem there, though. They usually make my drinks, iced or hot, really well. Space inside is good, too. A lot of people go to hang out. Also noticed a variety of selection of food items, maybe a little more than other locations. Customer Service is great, too. Will continue to visit! read more

Still by far and away in its own class among Starbucks, the Wildwood Bethesda Starbucks sets itself apart from practically all other branches through its depth of terrific baristas and its wonderful ambiance. From Tiffany, Roy, Roni, Ricardo, Logan, Daniel to Aysha, Wildwood's many capable and courteous baristas help to keep things efficiently rolling through the caffeine rush hours such as during the morning and mid-afternoon. In addition, the inviting and open layout of Wildwood makes it a favorite place of me and my dining companion to hang out for slowly sipping beverages, a light lunch, or conducting interviews alike. Recently, a new main attraction has been Tiffany's Frappuccino, a custom beverage that she crafted for us and perfected after only a few visits. Starting with the Mango-Dragonfruit refresher and Coconut Milk as the base, it is superbly refreshing, pleasingly fragrant, stunningly magenta hued, and very gently sweet. Even topping our tweaked Green Tea Frappuccino, it is easily one of our favorite cold beverages period! Kudos and keep up the outstanding work, Team Wildwood! read more

As we continue to navigate the Social Distancing mandate, Starbucks is still serving the Wildwood community. Mobile App orders only and the employees have a good system in place for the "No Contact Pick Up" process. There's no access to inside, but when your order is ready the Barista will call your name and place it on the table situated in the middle of door. The protection barrier serves as a make shift pick up window. Keep it mind if there's a line forming, that means you arrived ahead of your order being ready. As a former SB Barista, I appreciate the employee's patience, composure and friendly service while enduring some of the lesser friendly and impatient customers. read more

This is a really solid Starbucks location. The staff are friendly and relatively quick, and it's easy to tell where the mobile orders are vs the regular orders. My drink tasted as expected, and unlike some locations, they actually filled it to the top and not completely with ice either. There is plenty of parking out front, at least in the morning, and it's close to Bethesda Bagels if you want to pick up breakfast as well. I haven't stayed here to work yet, but it wasn't very loud when I went in, and I saw others comfortably working. There were a lot of mobile orders, so if people tend to distract you, it's perhaps not as good of a place to work, but if that's not a bother, you should be fine. As for Starbucks itself, my stance is always that they're a bit pricy, but worth it to treat yourself, especially with some of the Star deals. My fall fave is the pumpkin cream cold brew, but you can never go wrong with a classic macchiato in any season. read more

Never had any problems with this Starbucks. Staff are very respectful and I love how all of the customers inside are basically working at the tables. It's quiet and a good place to take a break from work if you're nearby. Plenty of places to eat nearby as well. read more

Starbucks - Coffee & Tea Near Me - Bethesda, Maryland

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I use to work at Starbucks so I have a higher expectation of Starbucks. I can tell immediately if the baristas are performing under their protocol. We ordered our first holiday drink of the season, a peppermint mocha, extra hot with no foam. We ended up getting a lukewarm drink with no foam or toppings which was quite disappointing. However when I brought it up to the barista, they remade the drink with no questions asked. I can appreciate this high quality service but the baristas need to work on the quality of their drinks esp when they're more than $5 a piece. read more

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Fast friendly service, cute cafe with some seating, though not a ton. Store can get very busy at times. Well stocked pastry and retail area. Clean cafe and bathrooms. Parking can be somewhat tricky during busy times. read more

I've been here 4-5 times to get coffee and each time it's bad. I keep coming back at various times because it's convenient for me and get different drinks, but somehow it gets worse each time. The iced drinks are warm, they forget the syrup in an iced coffee (?) and get my orders wrong. Do not recommend coming here. read more

This Starbucks is in a nice little Plaza with ample parking. I visited after 7pm and got a space in the front. There is plenty of seating inside. It was well lit and may be perfect if your trying to get some work done. This was very different for me than most other Starbucks that have less lighting. I did a mobile order for brewed tea and a little sugar free syrup. By the time I arrived it should have been ready, but it wasnt. I stood in the mobile pickup area while a couple customers ahead of me were getting their order. After a while I was finally acknowledged and asked what I was waiting on. I let them know a mobile order. They proceeded to check and make it. I was handed an incorrect drink, but she promptly corrected it. The Barista who assisted me was very kind. read more

I like my Starbucks and my drink I order. But when a chain of any type of stores services aren't consistent, then it just leaves a bad first impression to new customers. I ordered a: Grande Lightly Iced Cafe Americano Three Pumps of White Chocolate Cream Stirred What I got was eye rolling, barista asking me to order something on the menu... Not only that the barista who made the drink, deliberately did not stir my drink, shook it in front of me as she said it was stirred. Bad service... read more

Starbucks - Coffee & Tea Near Me - Bethesda, Maryland

I have been to this Starbucks on multiple occasions and have generally had a good experience. Coffee drinks are made to code. I dislike the burnt taste of espresso shot that has been sitting too long waiting for the milk to be added, and I did not get this at this location :) They even grind the coffee correctly to the type of my machine (french press). Its surprising that employees at quite a few Starbucks locations never bother to make the correct selection when grinding the coffee beans! read more

Oh, Wildwood Starbucks, it's been awhile since I've visited you. I had almost forgotten how insanely busy you were, with your long, long out-the-door lines and hollering baristas. Speaking of baristas, yours are fast and friendly and efficient. The only reason I have not given you five stars is because even though you asked me my name, you called out the drink's name instead and now I'm drinking Nathalie's venti iced coffee instead of my own. read more

Starbucks - Sorry, Nathalie. We just so happened to have ordered the same thing on the same morning, at the same time. - Coffee & Tea Near Me - Bethesda, Maryland

Lauren was an absolute delight today and more than patient with me! I had been having a rough day but her bright personality and "good karma" made my experience at Starbucks that much better. Thank you for your customer service Lauren, I will be back. @Starbucks raise her wage read more

Loud due to hard surfaces. Outlets are sparse. Cold brew tasted watered down. I wouldn't bother coming to this location. Meh.

All Starbucks' we're NOT created equal! I stopped in because it was on my way and was slightly annoyed that they don't have a drive-thru (which is DC's fault not Starbucks)! But WOW what a beautiful location. Spacious and inviting with more than enough product and treats. I went at 05am so I couldn't tell you what it's like during rush hours but I got my order quickly. Staff was kind and enjoyable. read more

Had to deduct a star since went in last week on a rainy day to grab a bite and hot tea. Not even with the extra counter space was there a seat to be had. Half the tables were occupied by twenty something's with lap tops spread out and not a coffee cup in sight. I know it is a coffee house but it really is not a library or second ( or first) home to spend all day. The manager needs to encourage patrons to extend a courtesy to people who need a place to sit or eat.I had to take my food and drink out in the rain to my car after waiting 15 minutes for some movement by a laptop person which was not happening. read more

Wonderful PM staff. I will definitely come back here. They made me feel welcome and got my drinks so fast! Thank you!!

The barrista was friendly and efficient. But, the cashier never made eye contact or cracked a smile, aka unfriendly. Could be the "C Team" on Sunday. Great crowd -- watchable and listenable :-D I came for the coffee and it was WEAK. Give me Quartermaine across the street. read more