I come to this Starbucks a lot and the service is usually good, but tonight it was awful. The two baristas working were first off wearing their masks under their nose which is unacceptable for food service. To top it off, the girl making our drinks (Hannah read her name tag) sneezed over the drinks while making them. I wouldn't have batted an eye if she had been wearing her mask properly but the fact that she wasn't paired with her sneezing onto her hand that was touching our drinks was so gross. I feel at this point it's common sense to handle food with sanitary measures.
Also, we ordered a grande size in one of our drinks, she gave it to us in a tall. When we tried telling her it was supposed to be grande, she argued with us and snapped back with an attitude, saying "do you want to see the receipt?" I work in customer service so I am no stranger to difficult customers but in the past when we've accidentally been given an incorrect size, the baristas have fixed it no problem.
Her service was deplorable and we are very upset with how the experience went. read more