Nice open space, modern looking location conveniently located just off the the QE2 highway. Drive through is convenient and easily navigated. I found service slow and disorganized relative to other Starbucks, however, so a review based on service alone would be two stars.
There were 5 employees working on a quiet Sunday afternoon. No one was in line in the store, only one car in the drive-thru, yet I stood at the till for a few minutes until I was acknowledged, even with eye contact. At least 2 staff kept their heads down cleaning. There was a line-up three deep for the washroom. A lady came out to ask for toilet paper for her daughter. An employee acknowledged this, but then they just returned to whatever they were doing. 5 minutes later, the lady asked AGAIN for toilet paper, and an employee called back saying, "oh, she's getting it", gesturing to another employee who emerged from the back carrying a red bucket for floor washing. "Just one minute!" she responded.
WTF? Why did they just carry on with their cleaning duties knowing customers were needing help? What part of 'the washroom is out of toilet paper and three people are waiting' doesn't tell you that your tap-wiping and floor mopping can wait, get the tp now!! Dummies. Plus the washroom should never be out of toilet paper, that's basic maintenance. I also noticed the garbages were full to overflowing.
I've seen busy downtown Starbucks run by 3 people that were more organized than this sleepy lot. This store really needs to get it together. read more