Terrific company, faster than the speed of light, and great job went above and beyond for the HOA today. Very kind owner and affordable. Repaired damaged fascia. read more

If you are thinking it's time to make the plunge and redo that ChicagoLand Roof, before we get hit with a Big Winter Season, or torrential summer rains and storms, then search no further than Star Roofing! This past winter 2022, when many of us got hit with very heavy winds, we lost a nice chunk of our shingles; and with so many others whom experienced the same issue, Star Roofing responded the fastest and provided a very reasonable price to repair. At the same time as the repair, we requested a quote. Of course we obtained numerous rates from competitors, but we really admired the professional and friendly folks at Star, who provided us with a fantastic rate to redo not only our house roof, but garage, replacement of gutters, downspouts, soffit and fascia. We wanted the Full "Make-Over" experience! The work was completed in 2 days, with no delays, promised arrival times met, and the foreman/roofing crew were extremely polite and professional throughout the duration of work performed! They left absolutely No Mess! Our yard, patio, flower beds and gardens..spotless! These folks are seasoned pros, and the whole process from front to back was seamless, with the exceptional assistance of Gerardo ( Sales), Brian and Dina (Owners), and Pedro, (Roofing Foreman)! The crew were very skilled at their craft! I would highly recommend these folks to anyone seeking a roofing job well done and a reasonable price for quality products, sales and service! Robin G. Big Oaks Chicago,Il read more

I've used these guys twice over the past five years. This latest time, Geraldo came to inspect the leaking skylight, told me the roof was in great shape and that it would be a minor fix. I found that very refreshing, as he certainly could have tried to sell me more. The actual repairmen showed up on time. It was a minor fix. Completely painless. Wish more contractors were this easy to work with. Will definitely continue to give these guys my business in the future. read more

Star Roofing did two big jobs for me. Both were done to my complete satisfaction. Brian came out and quoted a third job for me which I accepted. The problem was he never scheduled the job with me and kept insisting he soon would. As we had no words of discontent between us I do not know why this happened. read more

My rood was done by Star Roofing in 2015. Work was fabulous, they showed up on time, helped me to make the best choice of roof shingles, gutters, siding. Now, 5 years later, everything is still in great shape. My roof looks fantastic. The quality of Star roofing work was the highest! Working with Brian and Warner Nelson was a pleasure, they are true experts, best in business. read more

With very little time on my hands, I'm motivated to write this review because I deeply believe some businesses should go out of business. As building owners we ARE the contractors' livelihoods- when they continue to treat us with disregard they simply don't deserve customers. Why are we so patient? If I ever attempted to treat my clients the way some contractors treat theirs, I'd be on the street. How these companies survive is beyond me- but nothing lasts forever so I suggest we all stop begging contractors to call us back, to show up, to do a quality job, etc.. and just move onto the next one.. because these guys need to go out of business and make room for others. I cleared a day in my schedule and made appointments with 5 contractors, from past experience, figuring someone will cancel or be a no-show. 2 showed up. Star Roofing and Siding was not one of them. Sadly, my experience was not limited to that one incident. I work for and am friends for a developer who used this company, among other roofers. he did mention they can be hard to get a hold of. I am happy to talk **it at this point and hope these guys start feeling consequences. Perhaps it is just the receptionist, Dina, doing an awful job. I'm not sure. This company is just west of my neighborhood. I've been trying to get a quote from these guys since October. It is now April. I sent my first email to Dina 10/6/19 and got a response the next day that I'll get a call from Brian. I never got a call from Brian, so 10/10/19 I sent another brief email checking in. (if I can attach screenshots, I will). Received message that they got my email, that Brian will follow up. No follow up. Checked in again 10/22/19, 10 days later. Another brief and polite message. Nothing. Tried one more reminder that evening. Then--I gave up on these guys. Winter came and our roof started leaking, so paid $1000 for someone else to patch it up only for it to be torn off in the spring. In the spring, I tried them again, (along with a few other companies) but this time I called and reached Brian. He was nice on the phone and I figured it was maybe his receptionist Dina who was the problem. We scheduled a time for him to come. I took the day off of work. Was there all day. He didn't show up. I called, spoke to Dina again. She said he was there but no one was home. I was there, working on my laptop in the front room, with the window open. Waiting specifically for the roofers to show up. From 9am until 4pm I was there. I did not get a phone call, the doorbell didn't ring. let's say the doorbell wasn't working or he didn't push hard enough or something-- they had my phone number. So after I called to say no one showed up, I was told he'd call me. I asked if he can turn around if he claims he was there. She said no, that he'll call me. He never did. I gave them one last chance before I wrote this bad review. I called this morning to see if I can get a hold of Brian. I talked to Dina and was told Brian would call me. Do you want to deal with this? Do you have tons of extra time on your hands and don't mind disrespectful contractors and their incompetent receptionists? Then please give Star Roofing a chance This was not an isolated incident. I gave them a chance despite the bad reviews. Trust the reviewers! read more

Brian Major replaced the roof on my garage 5 years ago. He & his crew did a fine job. Last fall the roof on my house was damaged. I asked him to come over with the insurance adjuster, to answer questions, etc. He refused my request, complaining that "insurance companies never give any money". Contrary to Brian's assertion, the insurance company agreed to pay for a new tear-off roof + pay for an area of siding that was also damaged. Check in hand, I asked Brian to quote the new roof. He gave me a quote, but didn't include the siding in the quote. I called to ask him about the cost of the siding repair, and told him that I have the check from the insurance company in the amount of his quote (minus the siding). He yelled at me, saying the insurance companies don't want to pay for anything extra, he can't work for free, etc. It was a strange and aggressive response to a simple question. I am now looking for another (less volatile) roofer to do the job. read more

Star Roofing & Siding, and particularly Warner Nelson, are wonderful to work with. He was recommended by neighbors and I am so glad we reached out to him. He came by right away to give a free estimate on our leaking roof. He responded to emails promptly and answered all my questions thoroughly and patiently. Warner, Pedro and the crew are all very professional and the tear off project was completed in 1.5 days. Our brand new roof looks great. And I am confident that trusting the work to Warner, and the team at Star, was a good choice. read more

Very professional, seamless and pleasant experiences with Star Roofing. Starting with Brian, the owner, down to entire staff! All work done in a timely professional manner. Excellent service and quality work. Star always comes to the rescue!!! Highly recommended!!! read more

We have counted on Warner Nelson (used to be with third generation family business, Nelson Roofing) for 14 years, and he has never let us down. He now is affiliated with Star Roofing. He is incredibly knowledgeable, responsible, and trustworthy. The crew worked so hard to complete a project for us. A project the weather, city sewer construction and street repaving made a scheduling hell. Warner never lost his cool, and just made sure our project was completed as soon as humanly possible. I would recommend Warner Nelson to anyone. I did ask for Warner specifically when I talked to Star. But I was impressed by the crew that did the job. read more

Had a serious leak in our roof and got recommendations from our neighbors. Brian was recommended and apparently he's done the work for many of the homes in our neighborhood. Given he had done the work for most of our neighborhood, I was pretty inclined to use their services. I called and promptly got a call back. I was pretty frantic as we had a lot of water coming in and the drywall was completely destroyed and more damage was occurring. He could only come by a few days later on the Friday. But he was on time, professional and seemed to diagnose the likely problem (part of the roof needed to be replaced). I was told I'd receive a quote on the Monday and that they could likely do the work that week. No quote on Monday so I called on Tuesday. Finally got the quote Wednesday afternoon. I told them I wanted to move forward the next day and asked when they could get started. Didn't hear back until the next week saying that they could do it that week. I replied asking for more specifics on when and then never heard anything back from them. This was two weeks ago. I've called numerous times and left voicemails. I've emailed numerous times. Nothing. I don't know what happened to them - I hope they are OK - but even an email or call letting me know they couldn't do the work would have been appreciated and kept me from writing this. I can't speak to the quality of their work (our neighbors have been satisfied however), but I strongly recommend against wasting your time with them. Nothing worse than getting strung along while needing serious work to be completed. Luckily I was able to temporarily fix the leak (a few trips to home depot and many cans of liquid rubber later) so I have the time to get a few quotes from other roofers and proceed more deliberately. read more