LEFT IN TEARS TODAY --
Okay, before I begin, let me preface by saying that I'm a local and have been going to Star Nails for years now. I remember the first time I went and how pleasantly surprised I was when I walked into their building. Their service was great and everyone was friendly. The pricing was reasonable and their finished jobs were outstanding.
As you can see, I'm talking in past tense.
Over the years, I'm seeing all of those factors declining. Their services seemed to be shorter or not consistent based on who was working on you. The pricing seemed to change every time I went, and the extra charges were outrageous. $5 to take shellac off, $10 for an extra coat of shellac, $5 for this... Their pricing list didn't change but they charged you for everything.
All in all, the worse thing was the services got worse. I went from having great nails to shitty ones that broke after a week. I use to always get the deluxe pedicure and a shellac manicure. I noticed that my nails were getting weaker and broke more often with the shellac. When I asked for more coats so they would be a little sturdier, they argued with me and then told me it would be extra.
I did stop coming for a while but I've had trouble finding another place that is nearby. So I started to come back again, even though I left a little disappointed each time, because it was right down the street from my house and it was all about convenience.
Well, today I went in and got a deluxe pedicure with someone I've never had seen before. I honestly thing it's the same girl who other reviewers mention about the new person who doesn't know what she is doing. Well this person, she doesn't know what is doing.
I had shellac on my toenails prior to coming, and after telling me it would be $5 to remove it, she proceed to drill my nail color done completely THE ENTIRE TIME. She didn't use acetone and foil and let it sit like you normally do when you get shellac taken off... she used the drill THE ENTIRE TIME. At one point I started to wence because my toenails start to hurt. Under further inspection and soreness, I noticed a lot of pink streaks on my toenails, one in particular. She had drilled my nail down so far that is like drilled my actual nail off.
Painful is an understatement.
She then cleaned my nails and it was very painful because of my new sores on my nail beds.
We got to the clipping my nails and she literally cut the corners off of all my nails so now they stick out weird and are more triangle shaped. Trust me, I was telling myself the entire time to tell her to stop but it got too far and I FIGURED she knew what she was doing... what a concept. On top of everything else, she didn't even file them so they are all jagged and mis-shaped if you compare them. I'm praying that I don't get ingrown nails after this when they grow back.
The painting of the nails was shitty. She didn't do a good job, I'm not going into any more detail. They were horrible.
I left, a little upset because of how much I paid and how bad my feet felt/looked. Well I carried on with my day to notice that my nail polish never seemed to look dry. I realized about 4 hours later that the polish was completely wet and it basically smeared off. She didn't clean my nails off before painting them so the wax/lotion was on my toes, making the polish un-dryable.
Awesome.
At this point, I was just really mad. I decided to just go back there tonight and get them fixed. They have fixed my nails before for free if something happens with them within the first week or so. They know me there because I've been going for years. Well, I figured I would just walk in and be able to get them fixed. Nope.
Basically the owner told me that I had to pay for them to be re-done in shellac, because it's shellac. Even though I was literally there 4 hours before and it wasn't even my mistake with the paint job. I argued with him a little and he finally walked off, they fixed my nails quickly and then figuring we were good, basically held out his hand for another $15 dollars. I argued and tried to get them to be reasonable but nothing would translate for him.
So now I'm out $75 (including a tip) with very sore, torn to the nail bed, and janky toenails.
I'm not trying to bash them at all, just sharing what happened to me. I'm very upset clearly because of the amount I spent and the trouble I went through. But I think the worst part is how I was treated, especially for being someone who comes often and also brings my family and friends.
I will never go there again, convenience or not. It's the principle and it's called customer service. If you've made it this far, I hope you consider this before going as well. A trip to the nail salon should be relaxing and well earned (it's YOUR MONEY which you work hard for), not leaving in tears of frustration and cuts and sores. I hope this review reaches someone because you should really save your money. read more