I have read other reviews to see if anyone else experienced what I experienced. Mazda sent me a parts recall notice and to take it to your nearest Mazda. No problem. Came here to Star Mazda. Didn't have the parts that were recalled. Could have told me that when I talked to you on the phone. Drove all the way there and had to make an appointment in person. Whatever, things happen I guess. So, finally part is here and I get a call, take my Tribute in and while I am waiting I looked at a few cars. **So** you know how you can sense if someone is looking at YOU not because you were in their line of vision but because they seem to know something you don't know? I was at the counter getting settled up while waiting for someone to pull my Tribute around. This older mechanic came around the corner and he looked at me with this weird look and smiled. Maybe he was gay and I caught the sparkle in his eye? He had that smile and look as if I was an unsuspecting chump and I noticed as he was walking to the other building he kept turning around...like he was waiting for something. Then the guy who was at the counter came back and said I had a very serious structural issue with my power steering rod or bracket. Really? That so? He said it's cracked and it'll start to get loud and eventually I won't be able to steer it because it'll be completely broken. Funny...I haven't had any issues, sounds or anything like that at all. Quoted around $1,200 to fix. Of course I was annoyed that was something was wrong but more annoyed at the cost. Well, they said i needed to do that day as soon as possible because it'll be unsafe to drive. Well, that sounds unsafe doesn't it?? Lose control of steering? Memories of childhood made go-carts crashing into ditches comes to mind. I'll take my chance because something feels off. Haven't had any issues before hand and I am thinking I need to have someone else look at it. Well, lo and behold the damn thing is making this loud grinding sound now when I pulled out of the place. Something was off and I am 100% that stupid old mechanic was the culprit. Run his ass over with my broken power steering. Now I can smell oil burning. Usually you take something back to demand a 2nd look to fix whatever is wrong that they did. No. Been around too many crooked mechanics, namely old dude mechanic who may hate white people IDK these days, who never take blame and they didn't touch anything. So I take my SUV over to Dr. Lube and Smog in Burbank (they are full service SMALL SHOP...see that review) and told him I needed an oil change. 30 minutes later I get an oil change...come back from walking nowwhere and asked how everything was. Dude said that I had a lugnut or seal (something) that was loose and was odd it was loose because it can't get loosened...anyway...it was exactly on the spot that Mazda told me I had to pay $1,200 to fix...guy said nothing was wrong with it at all...just had been loosened. I told him about Mazda and he just looked at me and said it's fixed now...no charge. No longer do I have the grinding sound or burning oil/power steering fluid burning. Annoyed. You know...based on the number of reviews that i have seen of this exact type of experience...you would think we could get together and threaten Star Mazda with some legal bitch slapping.... read more

I brought my car in for regular service and the personnel was polite and very professional as usual. It's always a pleasure to interact with them. The thing that bothers me is that I was told that I needed to replace my brake fluid, brake pads, my air filter, and fuel injection (or something similar for the fuel injection, I can't quite remember what exactly). It was going to cost me nearly $1,000 according to the quote provided to me by the Mazda service department (and this is aside from the service plan fee I pay every month). I just opened a business of my own and I'm working tirelessly to make it work especially in times of COVID. So I called around to see if I could get those things done for a cheaper price. It turns out that I could...and not only could I get it done cheaper, but the only thing that my car actually needed was new rear brake pads. The mechanics from this other shop physically showed me my brake fluid was as clear as the fluid that was still in the bottle (yes, they actually pulled out some fluid from my car and compared it to fluid straight from a brand new bottle and they looked identical). Similarly, they physically showed me that my car needed only my rear brake pads replaced. In the end, I paid less than $200 for parts and labor and I left with my car fully serviced. If I hadn't checked other shops around the area, I would be out of a lot of money that I greatly need, as I'm sure anyone can understand during these times. I have no trust left for Star Mazda. This the last car I will be buying from this dealership. As soon as my lease is up, I will not be back. Not only will I not be back, but I am going to share my experience with as many peer-reviewed websites as possible so everyone else knows what kind of business in which Star Mazda engages. A side note: I would get another Mazda but never from this dealership. read more

This review is for the service Department. I went in for a routine oil and oil filter change on 8/20/2015. Took about 2 hours, that was fine. There were a number of customers there so I understood the wait time. Once I got home I inspected the engine bay and under the car to find that the air filter cover had a broken piece and that the engine splash guard was missing some components. i called about an hour later to show my concerns about the parts and was told by Gary to take the car back on Monday since it was too late in the day for any service. Unfortunately I worked that Monday and was off until today. I went in about 10:30 this morning and was greeted by a Service Advisor, I did not catch his name. I told him about what I had noticed and he proceeded to kindly acknowledge my concern. He brought in his Service Department Manager, Julio Rosales and again I presented him the issue. He acknowledged the situation and said that everything would be fixed. About 30-40 minutes later I was notified that the car was done and that the parts were replaced. I want to thank Julio and the Service technician for their prompt help and their calm demeanor. The only issue was the inconvenience of having to bring the car a second time. Other than that my issue was resolved in a very polite and professional matter. Will definitely come here again, but will inspect the car before I leave to make sure things are in their proper place. read more

We've been loyal customers of Star Mazda for over three years, and we've always had a great experience -- until now. Our recent experience with Darlene, the courtesy car rental assistant, was absolutely unacceptable and by far the worst service we've ever encountered at this dealership. Darlene is completely unprofessional and inattentive to her duties. She would hand out courtesy vehicles without even checking them, leaving us with dirty cars -- one of which even had a knife in the backseat! That's not only unsanitary but incredibly unsafe. On multiple occasions, Darlene was either glued to her phone or hanging around chatting with her coworkers instead of assisting customers. My mom is a nurse with a demanding schedule, and she would always call two hours ahead to request a courtesy car to be ready. Not once did Darlene have the car ready on time. To make matters worse, we were once given a car with barely any gas, which is unacceptable when customers are relying on these vehicles while their own cars are being serviced. We want to highlight that our service advisor and the porters have always provided top-notch service, which is why this experience was especially disappointing. Darlene's unprofessionalism and lack of care completely tainted what would have otherwise been another great visit to Star Mazda. We truly hope management addresses this issue because loyal customers deserve better. read more

The one star goes to the lady by services that greeted my girlfriend and I asking if we needed help before we walked into the showroom. We were Approached by a guy name "John Maisyan" (5'7, mid-60's, light skin) who stared and never introduced his name or extended a handshake. He had a demeanor of assuming we were both young'in who could not afford a Mazda, don't be so quick to judge.. He followed us around around inside the showroom as we opened the doors and helped ourselves to getting to know the interior more while he twiddled his fingers standing there - had zero customer service, did not offer to answer questions. My girlfriend asked to open the trunk and he said he cannot. We asked if he can open the trunk on one of the car outside and he went to get the keys. Honestly at that point I wanted to leave but I'm there to see the car and already knew I wanted to take my purchase elsewhere. WE had to ask for his card before we left, he did not offer to give us one. This was the worse experience ever!! Perhaps it's in Glendale? Maybe because my 27 year old Asian gene makes me look like i'm 20? Maybe I did not dress up in a suit and tie? All I asked was for one thing - do your job; otherwise, retire. You just lost a potential customer. read more

I recently purchased a Mazda 3 from Raymond Cadena, and the experience was nothing short of exceptional. From the moment I stepped onto the lot, Raymond's professionalism and genuine enthusiasm for his work were evident. He took the time to understand my needs and preferences, ensuring that I found the perfect car. Raymond's knowledge of the Mazda lineup is impressive. He patiently answered all my questions, provided detailed explanations about the car's features, and even offered insightful tips for maintaining its performance. His transparency throughout the process made me feel confident in my decision. What truly sets Raymond apart is his commitment to customer satisfaction. He went above and beyond to accommodate my schedule and made the entire purchasing process smooth and stress-free. I never felt pressured or rushed; instead, Raymond created a welcoming environment where I felt valued as a customer. Driving away in my new Mazda 3, I couldn't be happier with my purchase. If you're in the market for a new car, I highly recommend seeking out Raymond Cadena. His expertise, dedication, and friendly demeanor make him the go-to person for a fantastic car-buying experience. Thank you, Raymond, for your outstanding service! read more

The first day that I came into the dealer I didn't call, just showed up. When I got there Orlando was busy with another customer. I was quite impressed with the sales person Orlando Jaimes even before going into the dealer. I interacted with him when I went to purchase the vehicle, and it really couldn't have gone more smoothly. I worked primarily with Orlando from the internet sales department, and he was helpful, responsive, and very easy to work with and I bought a used RX8. But I need to tell you my story.... He introduced me to Aldo the sales manager who since the beginning had a cocky attitude and very rude demeanor (I am glad I didn't have to deal with him much) and because of that I had left the dealer very upset with way I was treated by Aldo. Orlando made it a point to call me back and apologized for the whole experience. He convinced me to return so I did. I am very happy I did and I ended up getting a great deal at a great price and the car I wanted. I also want to THANK the general manager Marc Castro for going out of his way to make it happen for me. Thanks Orlando for bringing me back a second time. Sandra Sanchez read more

I've been coming to Star Mazda for a couple of years now and up until this year, the Service Department has been very inefficient. I came in a couple of weeks ago for a straightforward oil change and waited about 2 1/2 hours. The following day I personally checked the oil level on my car (which I've done several times before), and the oil level was still low and very dark!! I also checked the usual oil service sticker they put at the top left corner of the windshield and they didn't even swap the old sticker with an updated one!!! It was still the same sticker as before (SMH!!). Due to this, I went to another service department that I 100% trust and they also confirmed that the oil level was indeed low. Also, I looked through some of my prior receipts and one of the coupons I had used earlier in the year hadn't even been honored entirely, I only received half of the discount I was supposed to get! If you come to Star Mazda to get your vehicle serviced for oil changes, I suggest checking your oil level before you leave and also checking your receipt thoroughly to make sure they are being honest about pricing and discounts!! read more

After moving here from Minnesota and having major problems with my 2001 Millenia I found Star Mazda. If I ever missed my hometown mechanic it has now been replaced with Star Mazda in Glendale.They were beyond my expectation of service to the customer. I think I can safely qualify as I have worked for a dealership myself and I know how service departments operate. As a former car salesperson I can honestly say this is it. If you want fast service, people who are understanding and customer oriented this is the place to have your car or truck serviced or repaired. My office is my car. They NEVER left me stranded without a vehicle. I actually had my car there a month and they provided me a vehicle for free the whole time. I was amazed at the determination and persistence that they provided for my 10 year old vehicle to resolve the issue. They did it I would like to thank everyone at Star Mazda and especially my mechanic who has had undying patience and courtesy toward myself (Arthur Akopyan) and my parts manager (Michale Isip). Thanks many many times over for your kindness and patients. Sue Palma read more

Vince and Cathy O. 05/14/2020 My Wife and I have been interested in getting Mazda CX-5 so we did a little research on Star Masada website they had an incredible Red Tag price on a CX-5 w/ low miles. We are a Star Mazda family so we made an appointment with Kyle to go in and look at the car, We were very pleased and decided to purchase it Kyle was extremely helpful and very knowledgeable about the car we were buying he was able to answer all our questions about the functions / accessories, pricing, warranties, He arranged and processed all our paper work In a very timely manner all with a smile and a willingness to make our experience the best. Also a shout out to Moe in the Financial Dept. he also was amazing in helping us with the financial Paper work explaining all the information involved With the purchase of our new car also making our experience the best. One last shout to the Service dept. / Jerry who's excellence in the service knowledge / customer service following up with me about the repairs and cost also making our experience the best. A Great Team Star Mazda. read more

I just bought my Mazda 3 from Star Mazda and I was very pleased and impressed by the treatment I received! Having looked at a couple of different dealerships on Brand Blvd. I can say that the sales team at Star was top notch and professional. My salesman, Greg Moss, was fantastic!! He was very prompt with providing an online quote and was willing to work with me on matching the other local Mazda dealership's quotes. Greg took me on a couple of very thorough test drives and took extra time and care to explain everything about the car. Greg is an expert when it comes to the Mazda 3, he even paired my phone to the Blue Tooth and helped me enter #s into the phonebook in a matter of minutes. He was always polite and genuine and an all around good guy! David in the finance department was also very cool and no nonsense, never pushy. Greg Moss was wonderful and I highly recommend that you contact him if you want to buy a Mazda in Los Angeles. Now I am just hoping that the service department at Star can match the expert and reliable service I received from Greg and David. read more

I just wanted to say my experience at Star Mazda was fantastic!!!! I had the best young lady Loucretia Velasco in the service department who helped me and because of her I will continue to keep coming to Star Mazda. My story is this, I was told by an independent shop that I would have to pay $2500.00 for a new transmission. I called the dealer and Loucretia answered I was very upset and she was so professional and took the time to listen to me.(mind you I was pissed off to even talk to another shop) Anyways she ended up getting me to come in, GLAD I DID! I ended getting my transmission control module under warranty. Loucretia if you or your management ever read this thank you for being so kind,polite,sympathetic and above all very professional and helpful.......I will always come back to Star Mazda because of her....It's GREAT to have a female in the service department (a world of men) Way to go Loucretia and "THANK YOU" again for all your help....see you soon! read more

I am a proud Mazda owner for three years. I got my first Mazda M6 lease in 2015 and yesterday I got a new lease and upgraded myself to Mazda CX-5. I love the design, the look, the space inside. I highly recommend first time Mazda shoppers and returning Mazda customers to speak with my sales consultant Matteo. He was very honest, straight to the point, no BS, fought to get me a best lease term ever. I drove off on my new CX-5 with 0$ down, 0$ drive off fees, amazing monthly payment, amazing maintenance plan, and many other things. It took me two days to finalize and I was comparing with other brands too but my heart belongs to Mazda! Happy Mazda owner! You will love Matteo's Italian accent, straight to the point and funny personality. Making an appointment is a good idea. I'm glad he helped me with my new lease. Highly recommended! He can sing for you if you figure out his favorite song... read more

I recently purchased a used Infiniti from Orlando and was very happy with the transaction. After a test drive, I negotiated a purchase price over the phone and was pleasantly surprised when they didn't play games when I arrived to sign the docs. The car was clean but there were a few things that needed attention, including missing floor mats and the owner's manual. When the items arrived, I brought the car back for the minor touch-up work that was owed. They provided a rental car as agreed and had the work done quickly. In addition to Orlando, Michael in Service was also very good to work with. Both were professional, and I felt they really were trying to make me a satisfied customer, which is a challenge because I generally have my guard up with car sales and service people. I would definitely recommend Star based on my experience with Orlando and Michael. read more

Just bought a MAzda 3 form this dealership. Incredible car and excellent experience. Greg moss, the sales-person dealt with me squarely and fairly and didn't try to dance me around. It was a real relief to deal with him and I got a great car at a solid price and couldn't be happier. Donna does the financing and the warranty, paperwork aspect. She's a gem too, and Rodney was excellent in dealing with me (he's the sales head). It was just a great experience from the moment i walked through to the door to the pickup and driving out with a new Mazda 3. I'd recommend the i-Grand Touring if you're able to, and definitely get the tech package. Excellent car, great gas mileage (38 mpg on freeway and avg 32 mpg) luxurious features - all that and it doesn't look like a toaster. Highly recommend the car and this dealership - Moss in particular for your sales guy. read more

Couldn't have asked for a friendlier or easier car-buying experience. I got a great deal from Star Mazda through the Costco Auto program. John Maisyan had my chosen vehicle waiting for me when I arrived. And he provided wonderful customer service through the whole process, quickly and painlessly walking me through the initial paperwork. And when John saw that I was waiting to speak with the finance department he offered to sit with me in the car and explain everything to me, pairing bluetooth, navigation, etc. After I drove off he texted me to say I'd left my scarf at the dealership and he'd located it for me. Star Mazda provided real old-fashioned customer service, and my whole experience there was friendly and enjoyable. I also got a great deal on a car I love! Get your Mazda here! read more

This posting is for the wonderful staff at Star Mazda - Service Department! I want to point out the exceptional personnel in the service department......especially the helpful and latest addition to Star Mazda Service Department She is the best service advisor I had so far....Loucretia Velasco is awsome,informative,professional,excellent customer service oriented. She gave me her undivided attention and She got me in and out in no time. Just like she promised....Thanks Lou ;) I have been there in the past, it is the only place I service my vehicle and I will continue to go there as long as I continue to get the same treatment. Thank you Loucretia for being so quick in dealing with me and my vehicle. See you in 6 months for my next service. RT read more

We had an exceptional experience working with Raymond at Star Mazda! From the moment we walked in, Raymond's professionalism, knowledge, and genuine care stood out. He took the time to understand our needs and worked diligently to find the perfect car for us. His friendly demeanor and clear communication made the entire process smooth and stress-free. Raymond went above and beyond to ensure we were satisfied and comfortable with our purchase, answering all our questions with patience and expertise. We couldn't be happier with our new car, and we owe it all to his dedication. If you're looking for someone who truly values customer satisfaction, Raymond is your go-to. Thank you, Star Mazda, for having such a fantastic team member! read more

I hate the torture of car buying, but Kyle Groom made this time painless. He gave me a price online for the exact package I wanted, and didn't try to sell me on additional options. Not only did he beat the price I was asking, he added a $500 loyal customer discount. I was in and out of the dealership in less than an hour - their finance department whisked me through in record time. The best part came last, instead of me having to drive back down to Glendale to pick the car up later, Kyle delivered it to my driveway in Santa Clarita and left the Mazda with a full tank of gas! Best car buying experience ever! Kyle knows something about customer service that you rarely encounter at auto dealers. read more