Long story short, Ford corporate sent my car to Starlake after another dealership blew up the motor in my 2016 Shelby Mustang and tried to cover it up, to say I came in with distrust is an understatement. Intrigued? Go read about it on Beaver Falls Ron Lewis Ford's page.
The service manager Dan and the mechanic, also Dan, were absolute professionals. They by no means were obligated to take my car in but they did, knowing it was a headache. They took great care of my car and paid meticulous attention to detail as they tore down my motor and corresponded with the field engineer to make sure I got the warranty engine replacement I deserved. They didn't treat me like some other dealerships mess, which I was. They treated me like a valued customer, despite me never giving them a dollar of my business.
In the future when my car needs repaired I'll drive 45 minutes to Starlake Ford, passing no less than 5 other Ford dealerships. Good dealerships are few and far between and these guys are the gold standard of service. read more