I would have given no stars if it was an option. I have been using this dry cleaners for 6 years when suddenly, in the span of a week, 3 items have been returned with holes/tears/rips in them. No indication of this upon pick up of said items that they were damaged, and I was just left to discover the damages when I got home. When I spoke to the owner about it, I was told the items were old and "old things tear." I *might* buy that on the laundered shirts that were damaged, but not on the less than a year sweater that was also ripped at the neckline. A prominent button was also broken on one of the shirts and I was told they were "not responsible for buttons." Maybe, but you'd make your customers a lot happier if you fixed obvious issues like those on your own as opposed to ignoring them and wasting your customer's time having to bring said item back in for repair. When I asked about quality control, he became absolutely irate -- showed me the 'We're not responsible for buttons' sign on his wall (and went so far as to remove it), asked if I could read and told me to "get the f*** out of my store." I don't know about you, but if that's the kind of customer service you want to get, you can have it here. Good thing my child was in the car just outside and didn't have to hear that sort of language. Not a way to keep customers, pal.
For better service, try Rockwood Cleaners just up the street. Their work is well above this place. read more
