They don't stick to their word, was told that my trade in value would last as long as I didn't put another 100 miles on the vehicle. Well I only put 15 miles more on the vehicle thru their offer. And they changed it by 2500$. So yeah, not doing business with Liars. read more

Gentleman named Steve was great. Let us take the car home for a day to test drive and show some family members the car. That was very much appreciated. Easy car dealer to work with. read more

Bought a used car from Star Buick Hellertown which they promoted having the balance of the factory warranty which I have the signed document stating this. Well it turns out this was untrue and check engine light came on just a few hundred miles after buying it and has kept coming on even after services at the dealer. Star declined to assist in any responsibility. read more

I purchased my second used vehicle from CJ and his staff in February...wasn't a planned purchased but my vehicle was involved in an accident and totaled .Cold,snow and wind they couldn't be more accommodating during my shopping experience . I travel with dogs and the guys made sure my crates fit the new vehicle . I even test drove a few cars in the snow. Great dealership .... read more

Had one of the best experiences ever when trying to purchase a used car. I don't purchase often as I tend to run cars until they die...proud to say I take good enough care of them so they hit 200K or as close as I can get to that number. When I went to Star I told them it would take awhile because I wasn't sure what I wanted and they were patient and showed me a ton of cars...in the end I found the perfect car and perfect place to shop for my next vehicle which will be within a year as I would like to have a second vehicle for family so I can keep mine all to myself! read more

I had a bad experience buying a vehicle here. Not even 3 weeks after I bought my Big horn Dodge ram the back up camera stopped working. When i took it in they said I didn't have a warranty and all the bs. Either way if the vehicle was a "certified" pre owned there shouldn't be a problem less than a month after buying it. Also there was not inspection stickers on it when I purchased it, which I assumed would have been on it already, causing me to waste a day at the Easton dealership.There's more but all in all I am not happy how Robert Boty (salesman) and the dealership does business. it should say Pa, not Ca Daniel read more

Ok final update. Had a very bad overall experience here, from salesman on up. The only person who can I at least say didn't dodge my calls was the service manager. Service was slow and car still has engine light on as of now. They didn't even replace the engine cover. If you have 30 grand to spend on a certified pre owned car then maybe star is fine for you. But for 10-15 thousand range you are better off elsewhere even though this seems like a nice big clean dealership read more

Salesman was very nice as they all were. Promised he could get me approved for a payment of 250 a month on a pre owned vehicle. Okay I thought not bad. Than after an hour of sitting around getting run around and them trying to sell me a car for 20k that was worth no more than 15k. They said I got approved for a payment of nearly 400 a month! I don't think so. Not on a pre owned vehicle. All their prices are about two or three thousand over what would be a decent offer. They will try to squeeze every penny out of you. Than after being there for two hours the "owner" of star came to talk to me. How nice of him... Not. What a waste of time. I'm here to buy a car not talk to some dick about the weather. Save yourself some time and money and go somewhere else. Even the intersection to pull into the dealership is a hazard. read more

Bought a car end of Feb. 3.5 months since I've had it. 2 recalls, replaced headlight with melted socket, needed néw front brakes and new steering column and module. Bought an extended warranty and what do you know does cover steering. So not even 4 months in and they want me to put another $1200 in parts and labor into it. Which I have no intentions of paying that while thing out of my pocket. My suggestion don't pick a car based on a warranty that isn't explained to you properly and don't pick the first car you see. Maybe even don't uy a car here at all. It's now a year and a half since I purchased this pos from the dealership. $3000 put into the car nothing ever covered under the warrenty. Only 1 recall fixed. Will never purchase a car from this dealer again. read more

Just a heads up from my personal experience. The Lifetime Powertrain Warranty that I was offered with my used vehicle has a number of exclusions and limits that did not benefit me at all. The offering itself is misleading. It would have taken a long time to go through it, there were no explanations of it offered to me prior to the sale neither.The only way to do this correctly was to take the warranty home and spend the abundance of time needed to go through it. Then spend more time getting questions answered. I did not do this. I paid a good price for a used truck I purchased from Star Preowned in 2/2015, feeling secure it was covered by a nice warranty offering. The truck was a 2009 Chevy 1500 with the 5.3 motor in it. It started burning oil - about a quart per 1000 miles. There was a known problem with these motors doing just that - were even bulletins on the fix from GM. This was reported to Star service, a consumption test was started. Sure enough I had one of those motors. Truck was losing power, consumption got even worse. Through the many calls with Star and the Warranty Company this is the result - The Warranty Company wouldn't recognize the bulletins or the known issue. I first had to pay over 300 dollars for a decarbonization chemical that did nothing. If I wanted to have the problem diagnosed, and they found nothing, then I would have to pay the 1250 it would have cost to do the procedure. At this point I trusted no one. In further speaking with the Warranty people myself I was told to read the exclusions in the back. It did not cover excessive oil consumption. Period. They agreed the motor had a problem, but again it was not covered. NICE!! So I was left with a bad motor in a truck that had a "Lifetime Powertrain Warranty". Along with that there was a total dollar amount limitation on total repairs, plus the value of the warranty was based on some book value of your vehicle at the time of the needed coverage. And I'm sure that value would have been some song and a dance story. So in summary I had some kind of a warranty, but not the one I thought or was lead to believe I had. My advice is read the Warranty Contract first, before you sign it. I have purchased vehicles from Star since 2002. I did look into trading this vehicle with them a while back. I watched as the GM and the salesperson looked it over, the GM walked away. The salesperson told me they opened up the powered rear sliding window but they couldn't get it to close. So you just left it like that??? I never used it, and fussed with it myself there to get it to shut. I called Service myself for repair, was told they really couldn't do anything with it. Still upset there was no offering of help from the two who opened it in the first place. Could have been like that from the purchase, who knows? Plus the trade offer itself was terrible. The Service at Star Easton can be really good, which for me is the best part of Star by far. The rest - not so much for me. In fact I did try to trade it in again recently at the Easton dealership - the deal offered was ridiculous. Customer loyalty - non existent to me. The truck is gone now, along with any future auto business with this dealership. Oh yeah, after a moth and a half I am still waiting for a return call from the Finance Manager for the partial refund due on the Gap Insurance. read more

I've been trying to purchase a vehicle from them all week and there not willing to budge on the price considering it has damage reported on carfax and it has 110k on it,I'm giving them till the end of the weekend to change there minds and I'm taking my money elsewhere, I think there not willing to deal with me because I have my own financing, not sure but the vehicle has been in the star inventory since last September and they apparently don't want to sell it to me. read more