We went in to test drive and Equinox EV with the Comfort 2 package. We loved it. But not the color. They were able to get me one in Tintcoat Red with a sunroof from Detroit in about 3 days. Our salesman, Carlos, was knowledgeable about the car and infotainment system. In my new car buying experience, Carlos is a rare breed of salesman. Of the dozen or so new cars I have purchased over the years at various dealerships, the salesman experience is ridiculous. I once had a a 6'3" salesman tell my wife and I he had to go with us on the test drive. He said he would sit in the back of the Toyota 86. He claimed he sat back there before. Liar. Then he claimed he had to drive it off of the lot, and we would change places in the street. He couldn't even start the stick shift car. Other salesman/dealerships weaseled out of giving me factory incentives. I have heard the most ridiculous reasons why I misread the incentives, despite reading it with them on their own screens. Apparently salesman are under the impression that a customer won't get in their own car and go somewhere else. This is my first purchase at Raceway Chevy. The whole experience was exactly as it should be. And while I want to say it was excellent, I don't want to describe it as such. Instead, it was exactly what IT SHOULD BE. Carlos is friendly. He knows the product. I drove it off of the lot. I was not pressured in any way whatsoever. When I told him of the incentives I wanted off the price, he said he would try get me more: which he did. I expected to get the $8,000 off offered by Chevy, as well as my UAW discount. I was offered more. I got $12,000 off. There was no pressure from the financial department. I had an APR from my bank that I was willing to spend. They said it was not a problem. They offered me a slightly lower rate. Nice. Now I will see if the service department is as good. Fingers crossed. read more

Raceway Chevrolet - Just brought our new car home! - Car Dealers Near Me - Bethlehem, Pennsylvania

I have been a loyal customer of Raceway Chevrolet of Bethlehem since purchasing my new Suburban in 2022. I trusted them with every single maintenance interval, believing the dealership would provide the highest quality care. I was wrong. I recently took my vehicle to a local shop for a quick oil change and was shocked when the technician showed me my oil plug. It was completely smashed and rounded off--the direct result of the service department at Raceway using improper tools or over-tightening it during my previous visits. The local shop had to spend extra time and labor just to extract the damaged plug and replace it. It is clear that Raceway's service team is rushing their work and neglecting basic mechanical standards. If they are willing to be this careless with a simple oil plug, I hate to think what else they are overlooking. I will not be returning. read more

Raceway Chevrolet - Car Dealers Near Me - Bethlehem, Pennsylvania

Horrible sales Team Finance Manager is Horrible to deal with. All they do is lie to u. Highly don't Recommend Raceway Chevy in Hellertown Pa. All they do is scam u. read more

I just bought a 2022 Outer Banks Bronco. The customer service was incredible! Brandon is an excellent salesman. Travis was great too! They were both super friendly and polite. I would definitely recommend this place. They were very willing to negotiate and extremely accommodating. I can't recommend this place enough. read more

Raceway Chevrolet - Car Dealers Near Me - Bethlehem, Pennsylvania

Brought my Camaro in for an oil change and PA inspection in May 2022. When finished as I went to my car, I noticed the paint was chipped on the door. I immediately went back to their service desk and told them they damaged my car. They promised to repair the paint chip. When I came back a month later, all they done was give me touch up pen. Then told me they'll take care of it the next time I come in for an oil change & inspection. When I tried scheduling them to fix the door, they claimed the person in charge of this, left for the day & will return my call the next day. Never called. read more

Raceway Chevrolet - Paint chip driver's door. - Car Dealers Near Me - Bethlehem, Pennsylvania

Absolutely NEVER buy a car from this place. I bought a used used from here and the exhaust was rusted out and the ABS system gave out after 3 weeks of owing the car. Dealership didn't want to repair the ABS sensor and claimed they didn't have any way to fix and then only offered to pay for only 50% if the repairs. Please do not trust Travis or any of the salesmen at this dealership. read more

I bought 2 cars from this dealer the first one had transmission problems I had to sell it. Now the one I bought like 5 years ago my Chevy Equinox is a pcs of crap I took it to be service July 2nd took it back July 3rd so they can check it cuz it wasn't driving the same then Joe told me it was ok to drive after spending $991 now they told me it's the cover of the manifold come to drive it the next day it broke now the manifold is broken another $600 it's still sound & drives like shit. Raceway Chevy like to take ppl money. They no good will never go back there. Lost a customer for a lil bit of money. They all about money ur car will not drive the same. Never in my Life will I purchase another car there. read more

horrible place and horrible salesman. my husband was looking for a 2025 Chevy traverse. he went there. they told them they found one and he had to put 1000 down to have it brought to the dealership. after a week of being told it was on its way they all of a sudden called him and told him they could not get the car he wanted but they could get him another model with features he did not want for 1500 more. my husband said no he wanted what he wanted. they then cashed his 1000 check even though they never got the car and now we are waiting 2 weeks to get our 1000 dollars back. we got a car from another dealership and we had to go to our bank get proof the check was cashed and still waiting. dont go there they are crooks read more

Went to the dealership today to put a deposit down on an incoming 2022 Silverado that I was told had arrived. When I got to the dealer it in fact was still in transit. The "Raceway Price" was listed at $43,405. Once I went through the trade-in appraisal portion of the deal, the paperwork came back at $43,905 with another $3500 for the dealer "protection package". This package was not only non-negotiable, but it came with factory installed features that are already covered by the MSRP (clear coat paint protectant, window protectant and undercarriage spray). It's clear with the $500 increase back to the MSRP they were trying to make back the Paltry military discount GM now offers and they are using this protection package as a way to hide the dealer markup over MSRP that's going on due to the shortage of stock. While I understand that is their right to do, they should then advertise that in the price of their vehicles rather than pulling a bait and switch. They refused to remove the dealer protection package and only after much negotiation said they would knock it down to $2500. This was supposed to cover the basic costs of what was already installed (and accounted for in the MSRP) in addition to the cost of their lifetime powertrain warranty, which is supposed to be free per their website. They clearly were not happy that I had already secured my own financing and would not be putting money down with the dealership. I hope people don't waste their time here or fall for these shady tactics. The one bright spot was the salesman Rich, who was very professional and polite even though he clearly has to go with these deceptive business practices. Buyer beware. read more

Take my 5 year old 45,000 mile vehicle in for oil change and tire rotation. Vehicle was bought from prior dealer chevy 21 which had a tires for life deal. Raceway honors the program. They tell me I need to get an alignment which I don't need. So now I am out of the program. When the time came for tire replacement I expected to be overcharged for mounting, balancing, disposal and an inferior tire, but not for an alignment service I did not need. Although convenient I won't get any more service or purchase any more cars here. read more

I was charged $3,500 for a protection plan in which it was added to the cost of the vehicle and not to the contract. Now I don't have it and I can't claim it. read more

Raceway Chevrolet - Car Dealers Near Me - Bethlehem, Pennsylvania

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2 years ago I bought my Chevy Equinox from Chevy 21! Charli Will was fantastic. He literally "laid out the red carpet." His customer service was impeccable, all of the employees there took the time to answer all of my questions, and I felt like I was their most important customer! This past weekend, my mother-in-law was there looking for vehicles and once again, she was greeted by an amazing salesman, Chino, and was treated as if she was the only customer there and all of her needs were met. She also walked away with a gorgeous Chevy Equinox! We were all so impressed with the amount of care Charlie Will, Chino, and this dealership puts into their customers and the incredible time they spend, I would recommend them to anyone looking for one-on-one service and true customer appreciation. Thank you again! My husband Ken Parrish and I are truly grateful for the care and time you've put into our family! read more

They flat out LIED! This dealership tries to sell you their own warranty for $1295.00!!! (A "protection pack" claiming that they do all this stuff to the car and they can't "undo" it-IT'S THEIR JOB TO MAKE A CAR ROAD SAFE) I told them I didn't want it...they said they could not take off the price and that it wasn't optional. IT'S OPTIONAL. Also they charge for a $675.00 destination fee and a $340.00 reconditioning fee...these are BS fees!! AND THEY ARE ALL OPTIONAL, the dealership does not have to add these on but they choose to to get more money from you! And guess what?! It's on their website too! READ THE FINE PRINT! They are not shy about arguing that since it's in their website they can't take it off, or they take off the $675 and say how about now? NO don't fall for it!! read more

First, the good things. Michael Van Dyke, salesman was a Gentleman, Professional who took all my info and offer to the Finance guy, the finacce guy came over to me and berated me, judged me and left me no choice but to walk. He did not even try, just made me feel like crap, I hate being bullied. The Service department was great, polo shirts, jeans and totally professional, Joe Stinner is a great guy, ank I like great guys like Joe and Mike. I hate bullies and there is no room for them in this society. "Black Lives Matter" read more

Besides paying several add on fees for a non negotiable sticker price on a used car, mine was delievered to me with a broken wheel bearing, a faulty speed sensor that made the car unsafe to drive and heated seats that didn't heat. Now, three months after purchase, I have dry rotted tires cracks in the tread with one leaking that would not pass inspection by a local garage mechanic Their technician says the tires are fine. I'd like him to tell my 17 year old son they're safe or for that matter, tell his son they're safe. So, new tires are now on me to buy. They add a 3200 required warranty onto the sale price as well. Despite a good sales experience and a service manager who tried to accommodate my needs, the upper management is all about getting as much extra money that they can. Stay away from Raceway! read more

For months the dealership harassed me about coming in and trading my car in to "give me a great deal" Upon arriving I was greeting nicely by a salesman. We got to talking about my car and what I was interested in. We file some paper work and they come back with a monthly payment of 365$ which is about 100$ more than what I am paying now. They insist that it's the national average for a car payment and they "could see what they could do" I called my insurance it would be risen about 150$. At that point I said no deal and asked for my keys back which they had hidden away from me. The manager came over and spoke to me and got very abrasive and finally said "why did you even bother coming in" I explained that his dealership had been harassing me for weeks to come in for a deal of a life time. I wasn't interested in getting a 12k car for nearly 20k. I specifically stated they where harassing me for months. When he asked me that it really ticked me off. As I had to curse and yell to get my keys back from him. While walking out the door he continued to yell at me to entice me to come back in. The funny part is that about 15 minutes after I left, he insisted on calling me again! And again the following day until I had to block their numbers. If you're looking to get screwed in a deal, raceway Chevy is you're go to. If you're looking to get screwed in service fees, raceway is your place to go. If you're looking into getting harassed, raceway is your place to go. If you just want someone to talk to after they try to screw you over, I assure you race way is the place to go. Steer away at all cost. I'll never be going back again. read more

We would like to let Raceway Chevy that we were very happy with our salesman Erick yesterday when we there to buy a new car. He was very helpful in trying to please us with our car deal and he was very pleasant and a gentleman and we wish him a great career with your dealership for a long time. Thank you Erick. B.Mohr & P.Mohr read more

We were told at two meetings with Alejandro that a certain car would work with the requests we were making for monthly payment amounts, money down, etc. After 4-1/2 hours with him on the second visit, he tried to sell us a much higher priced car with a much higher down payment, never telling us that the manager had never even called a bank to attempt to get us approved for the car he said "would work." And ... numerous times we told him that we needed to speed up the meeting because my son had to get back to work. We literally had to push through Alejandro and I-don't-know-who woman to finally say that we had to go. They don't give up to sell you something. We almost fell for it. read more

Shortly after the purchase of my 2013 Buick Regal from Mike Van Dyke, the car had starting issues. I called Mike to seek warranty service where he offered his quick support and introduced me to his Service Advisor, Brian Schantz, to have them perform a systems check. Three hours later, Brian called to say the battery had a bad cell and they replaced the unit. Thanks to Mike and Brian for their quick service to resolve this issue and under their warranty coverage !. read more

Chevrolet 21 is very unprofessional in their customer dealings. When you request information on their website via chat, or call to speak to a salesperson, they rudely push you through the call and if you are not ready to purchase a vehicle, when they want you to, they tell you that they have other customers. I had ALL INTENTIONS of buying a vehicle from them, HOWEVER I will NEVER walk into their dealership again. I will post negative reviews on every site to warn others. Chad in Allentown read more

Stay away! Very shady dealership overall. They attempted to hide fees and when called out on it, they doubled down by trying to tack on even more changes and fees that would end up costing me thousands by the end of the financing term. Really shady used car salesmen feelings at this place. read more

On Oct 4 I gave a deposit for a 2007 blue Corvette with the understanding that i was paying for it in cash and picking it up Sat. Raceway Chevrolet is over 100 miles from my house. Saturday morning I was on my way to pick up the car when i get a phone call sorry we sold the car. A handshake and a deposit does not constitute a deal they said. This is no way to do business. Go anywhere else read more

Terrible customer service. My mother in law went in to sell her car and a salesman named TOM incessantly asked where her husband was. When she said he wont be coming in today he asked that all the decision makers be present. Well TOM, my father in law passed away nearly 3 years ago to the day and its also quite SEXIST to believe a woman cannot make decisions on her own in regards to her car. My husband called to speak to TOM on behalf of his behavior and TOM laughed at him on the phone stating "I'm sorry you feel this way." read more

I so regret purchasing a vehicle from these people. My vehicle is a lemon. Though I am not happy about it, these things happen. What is troubling though is Chevy 21's total lack of concern, attention, or any commitment to customer service. After receiving a lot of lip service that Chevy 21 wanted to assist me, they would not return my phone calls to schedule a time to meet. Chevy 21 may offer favorable prices but they do no have the commitment or ability to deliver decent customer service in my experience. To me, based on my experience, they are a curbside dealer. In other words once you cross the curb, you are on your own and out of luck if you need help. read more

I do not want to come off as the typical angry, selfish customer that you may be used to seeing review places like this. Understanding that reviews are often polarized (either really bad or really good), I will give my honest account of the dealings I experienced. I found a vehicle I wanted to look at via Cars.com. This was a used Jeep that had the features and milage that I was looking for. When I showed up, I was greeted cordially by a dealer and assisted in getting the vehicle to view and test drive. When I decided to purchase the vehicle, the paperwork was drawn and a price was negotiated without issue. The salesman even explained the tires for life program, which I was excited for. I explained that I would not be able to come to the dealership for the rotations, but the salesman stated it wouldn't be an issue, as long as I kept records of the maintanence. The problems came later, when I returned home. I live in Maryland and had stressed that the vehicle would be required to pass the inspection there. I was promised it would. When it did not pass, I contacted the dealership and was given the runaround for some time before I finally got someone who could help. I was told to take the vehicle to an authorized repair facility and get an estimate, which I did. The total came to a little over $1100. I sent that invoice to the dealership and once again, received grief and the runaround. After having to threaten to return the vehicle, they finally cut a check for the repair facility. I got the repairs done and then, a day before my temporary tag expired, I finally got my permenant plates. I was relieved to be done with this dealership...or so I thought. Fast forward to a few years later when I needed tires. I called up the dealership to speak with the salesman I had purchased my Jeep from to try to get an idea of what they would need for an appointment to get the tires replaced. I was told that the salesman no longer was employed there and that I would be unable to get the tires replaced because I had not had all the maintenance done at their facility. I elevated my complaint to a floor manager and was told I would be called back regarding my concern. I waited 2 weeks before I called back requesting when I might receive a return phone call. They had NO IDEA what I was talking about. I assumed my concern was likely in the trash on a crumbled-up sticky note. I cannot speak to their managers in regards to issues like mine since I did not ever get to speak to one, but I will NEVER purchase a vehicle there again and I don't recommend YOU do either. They don't stand behind their promises and look for any opportunity to go back on their word. Find a reputable dealership that will do right by you. There has to be some left out there! read more

I purchase a 2014 Chevy Cruze on 2/21/18. We took notes to the paint peeling off the front and back bumer of my car. So i call them and told them what was going on with the car and they had me bring it up to them so i did. I was told the bumper where paint before i owned it. I was to that it need to be cover by the warranty so i call Gm and told them i was getting the run around about this and i just went my car fixed the right way and they told me it was my word again chevy 21 so gm cant help me. I look at the carfax and there was nothing that said the bumper where paint and now the car look like shit with the paint peeling on the car. They need to fix the problem and repaint the bumper and make it right. read more

I took my car in for some recalls and my car was returned earlier than the promised time, which was great. They called me a few days later and said they had my paperwork from my glove compartment (I wasn't getting an inspection, unsure why it was needed) and apologized. Not a big deal. Mistakes happen. I picked it up, no problem. My second experience I had dropped my car off on a Monday night. Didn't hear from them late Tuesday afternoon so I called them. They hadn't looked at it yet and would call tomorrow. They also didn't offer rental cars. Cool, so now I have to go out and rent a car until you figure out what's wrong with my car. Wednesday comes, 4:00 and no phone call. So I call them. Once again, they don't know yet and will call tomorrow. Meanwhile, I'm spending money on a rental. Thursday, they finally call around 2pm with a vague idea of the problem (they would need to investigate more to find out for sure). I didn't want to deal with them anymore so I declined repairs and took my car elsewhere. I work in customer service. I don't write bad reviews, but when there's no apology after bad service, come on... I will say the woman at the cashiers desk was incredibly kind and helpful. The device department...not so much. read more

Chevy 21 produced my sales contract and took my $9,000.00 (Nine Thousand) Dollar down payment for the car I choose at Lehigh Valley Imports- besides having to wait over 5 hours for glitches in the computer software then buying the BMW and realizing they didn't even put gas in the car- the worst is the temporary plates expiring (let's say Oct 2) and emailing, calling, leaving messages and getting no concrete information as to what is going on -Then being promised Dealer plates and now 1 week later still can't drive the car because the promised plates never arrived and calling leaving messages and getting the complete run around!! I wonder how it feels to treat honest hard working people like this and keep a smile on your face read more

I called several times right after the purchase and was disconnected/hung up on!! Then I came in twice to talk to someone and got nowhere!! completely ripped me off and were not willing to assist with anything so don't feed me the BS. You change employees like I change my clothes, who are you kidding?! You're being reported to everyone possible! AGAIN BUYERS BEWARE!! read more

Dealer said that the advertise price might go up or down and he did not know the price of the car.. the person called chino said he will call me when the truck I wanted was available never called.. worst service I ever had ... read more

Love this dealership. Always impressed with the service, the deal, etc. Very happy with my 2010 Silverado I purchased there. Will definitely be a valued and return customer. First experience was going in with a deal In my head for truck, was on the way to another dealership, negotiated once, Jerry actually came out and gave me a deal which I could not say no to. First time negotiating for a vehicle that was so easy. I have bought 30+ cars. I was thrilled as this was the perfect truck for me. Great dealership. read more

I have been buying cars here, since it was Chevy 21. So naturally I figure let's give this new company a try. They are nothing but liars. They didnt check my credit, and said I cant get financing. (I have credit karma it alerts me when checks are being done). My husband who has better credit, they just wanted his info, and they knew this. They charge you extra fees, trying to sell you their warranty. They wouldnt negotiate on price of vehicle. I will never go there again. When I like a place I am loyal this would have been my 6th car, bought at this location, 1st car with this new company. Stay away!!! read more

THIS PLACE IS A SCAM RUN! We purchased 2 cars from here at the same time. A brand new suburban and Chevy Cruze 2016 "pre certified" we were told it was in "excellent" condition! But i have had nothing but problems with this car. 3 major engine repairs so far! But this last service definitely tipped me over the edge. got my turbo replaced here a few weeks ago noticed a coolant leak directly under the turbo took it in so they can correct it. Their response was "it's not our error it's the chamber above the turbo". That was the only explanation i got which makes no sense my car had no coolant leaks prior to the turbo install. These guys have absolutely NO CLUE WHAT THEY ARE DOING!! They will say anything to not take responsibility for there shady work and will charge you as much as they possibly can. None of the maintenance i have had done here has been done with integrity i feel like the purposely ruin it so you can back and pay hundreds if not thousands of dollars. It's so messed up, minimum work for maximum pay. IF YOU ARE THINKIBG OF PURCHASING OR SERVICING YOU CAR HERE DO NOT! YOU WILL BE DISAPPOINTED, RIPPED OFF, AND TALK TO LIKE YOU'RE A COMPLETE MORON! RUN AS FAST AS YOU CAN AWAY FROM THIS DEALERSHIP, UNLESS YOU WANT TO OVER PAY AND KEEP GOING BACK EVERY TWO MONTHS TO PAY THEM TO REPAIR THEIR ERRORS! This is my 6th car and i NEVER EVER EXPERIENCE SUCH POOR WORKMANSHIP AND CUSTOMER SERVICE!! read more

Hello, RIPPED OFF @ RACEWAY CHEVROLET OF BETHLEHEM!! STAY AWAY FROM THIS CAR DEALERSHIP!! I would like to disclose the following, regarding my horrific experience while purchasing a new vehicle @ the above listed car dealership. My son and I saw a loaner vehicle that we were interested in on the internet, so we spoke to a sales person, who identified herself, as Elizabeth. We scheduled an appointment for 2 November 2020, @ 6:30 P.M. on that evening. We arrived on time, and were greeted by a so-called sales person named Kevin Patrick Toomey. We went back and forth on an agreeable price for the vehicle, and when Kevin saw that we were not going to budge on price, as we had already been offered a price of $17,300.00, out of the door price @ Outten Chevrolet, which I did have documentation of, Kevin, finally visibly showed us an invoice with the price of $17,500,00, out of the door price. Therefore, we agreed to purchase the vehicle. I gave Kevin my Discover card, and put a down payment of $1,000,00 on my credit card. Then, we were directed to another employee named Gena Fischer, who was writing up the contract. My son, who was nervous, signed the documents that Ms. Fischer presented to him. He did not read them, and we were unaware that the price of $17,500.00, out of the door agreed upon price was not being honored, as promised. Instead, we paid $20,405.00 for the vehicle, which was incorrectly priced, as the car had over two thousand miles on it. When Brandon and I arrived home, we read the contract and realized that we paid $20,405.00 for the vehicle. It is important to note, that the details of the contract were not explained to either my son, or I. In addition, if the true price of the vehicle was mentioned, we would have vacated the car dealership w/o purchasing the vehicle. Moreover, we feel as though this was a coordinated scam by the individual employees of Raceway, including two managers and the car salesman; that is why the price that we were truly charged was not mentioned, or explained to us. I called the dealership in the morning and spoke with two so called managers, Janel & Gena Fischer. Ms. Fischer, stated the following: "Your son should have looked at the document before signing it," which I do not disagree with, but the ethical-issues that are at stake for a consumer are obvious. I interpreted what Ms. Fischer said to us as "tough luck, how sad too bad!" A follow-up meeting took place a couple of days later, and Ms. Fischer, basically did nothing; she did read the contract to us, as she should have prior to the signing of the contract, but the contract was not read to us, because they knew that we would have not purchased the vehicle. These individual are scam artists, trying to portray themselves, as legitimate representatives of General Motors. After the fact, "Lip Service" was provided to us by Ms. Fischer, but there was NO restitution, or mediation offered. Stay clear of this place, unless you want to be deceived, lied to, and ripped off! read more

i would give negative 5 stars if i could! theives!!!!!!!! sold my sister a car... let her go home with it then told her she needed more documents or a co signer & repo'd the car & didnt return her down payment. she literally only had the car for a weekend. now they wont answer or return her calls. disgusting people!!!!!!!!!!!! i heard many bad things about them after posting about this situation. apparently its a thing they do. its a sales tactic no class! read more

I showed up at the dealership today to look at a used truck, I ended up leaving with a brand new diesel 2500 HD. After seeing it that was the truck I wanted. The sales person showed me that buying a new truck was more economically feasible than purchasing a used vehicle and in my price range. Dan Gawlik explained everything to me thoroughly. After explaining what I was after Dan brought me to the exact truck they wanted and surprisingly it was a diesel. I was very impressed with the power the handling and the comfortable ride of a 2500 HD. The test drive was phenomenal and I fell in love with the truck instantly. You will see me on the road waving my flags which are the decals on the side of the truck. I highly recommend the dealership and especially Dan Gawlik to meet your needs on purchasing a new vehicle. read more

Having purchased over 7 Brand new cars from 5 different dealerships, Chevy 21 is by far the worst dealership I've ever dealt with.. And I didn't even buy a car from them (Thank God)!! Let me explain my experience: Feb. 2015, they had a 2011 Inferno Orange low mile Chevy Camaro listed on cars.com for a reasonable price. No actual pictures, no detailed information, just miles and price. On a whim, I called for more information. They connected me to a salesman named Jeff who was somewhat uneducated on this car, and said he would need to look into it before he could give me more info. Few hours later, Jeff called me back and informed me the car listed was the Owner of Chevy 21's own personal car, and they listed it to see if he would get any bites. Then they reverted me to another Salesman named Anthony Luizza who was now handling this car. I requested some actual pictures which they gladly sent. The car listed was exactly everything I've been looking for in my 3 month search. Living 400 miles / 9 hours away, and with 4 & 2 year old toddlers, I knew it wouldn't be an easy endeavor purchasing this vehicle, but it was EXACLTY what I've been looking for. So I made a fair offer of $1,900.00 less than listed price which the owner immediately rejected. A week later, I made another offer $900.00 less than listed price which the owner quickly rejected again. After 2 weeks, I decided I loved this car so much; I made an offer of the FULL LISTED PRICE, which he accepted a few days later. Upon accepting my offer, I gave the salesman my credit card number over the phone and I gladly agreed to a $500.00 good faith deposit until I could make the trip to pick up the car. I requested more pictures, and a final purchase price minus down payment and deposit (for my lender), plus some more specific car details before I made this huge commitment. Throughout the week I received one or two sentence response emails, unanswered phone calls, and just overall unprofessionalism. Anthony finally sent me a purchase order to sign, with the final numbers only reflecting a $500 deposit even though I clearly stated multiple times I was going to put an additional $2,000.00 down. Regardless, I informed him multiple times I would be coming the weekend of 3/20/15 to sign and pick up this car. My lender reached out to him, got all the information they needed, and completed my loan. Now the check was cut, I just had to go pickup the car and give Chevy 21 my additional $2k. Mind you, at this point I've never even seen or test drove this vehicle. Unfortunately on 3/15/15 my Grandfather un-expectantly passed away and his Funeral mass was on 3/20/15. I apologized, and informed Anthony that I couldn't make it the weekend of 3/20/15, but was still 100% committed to buying this car, and rescheduling the pickup for the weekend of 4/3/15. I even offered to give them my additional $2,000.00 credit card down payment in good faith that I still wanted this car! Per email On 3/16/15 I was told the weekend of 4/3 was ok. On 3/19/15 I received an email from Anthony stating they reached out to Pennsylvania DOT and couldn't retail this car because THE OWNER REMOVED THE CATALYTIC CONVERTER and it would be "too much of a liability"!! I called, texted, AND emailed Anthony immediately... He finally EMAILED a few hours later saying the cars computer was flashed to the adjusted exhaust and they can't sell it, and ending "I am sorry"!! He wouldn't even call and speak to me ON 3/20/15, THE VERY NEXT DAY.... THE CAR WAS NOW LISTED ONLINE FOR $6,000.00 MORE THEN THE ORIGNAL PRICE THEY WERE ASKING!!! ARE YOU F'IN KIDDING ME!?! Really, this is how you operate? Very Shady, Very unprofessional, and overall extremely unethical.This is not how a business should operate, and I wouldn't be the least bit surprised if they go belly up. Even though this car was everything I wanted, I'm very blessed by God I didn't conduct business with them. I will continue to look for my Camaro, happy that I didn't give my hard earned money to this joke of a dealership with an EXTREMELY GREEDY OWNER!! read more

They use bait and switch tactics. Place an ad for a car or truck at a great price. Then at the last minute sorry that vehicle isn't here anymore but we have this other one for twice the price. I happened then myself. the exact same way to a coworker and then myself read more

I would gladly recommend these folks to anyone. I was there recently and purchased a 2003 Ford Taurus. The price was extremely reasonable, which is what brought me in after viewing it on their website, but it was the service that was above and beyond. They go out of their way to make buyers comfortable. Everyone I spoke with was very friendly. The amenities offered, like the "Tires 4 Life" program and the free state inspections, are wonderful. What impressed me most was their charity program - each month they select a local charity, and for every car sold during that month, the owner donates $20 to that charity! The true test, though, came two weeks later when the car unexpectedly broke down. It was brought back to Chevy 21, where they discovered a faulty battery cable. Everything was fixed, they completely cleaned the engine, and it was all covered by my warranty. I couldn't be happier with the service I received from this dealership, and I'll be going there for any and all future car purchases! read more

I just purchased my third vehicle from Jeff Yates @ Chevy21. I received the best customer service from Jeff and was able to drive home in my new car within an hour. Dave in Finance was great to Deal with as well. Thanks for the great experience guys! read more