I had such a great experience at Staples on Sepulveda by LAX. Salem helped me when I came in to get a quote for a banner for my childcare business, Little Sprouts, and her customer service was excellent. She mentioned she just started in February, but you honestly would not know it. She was patient, kind, professional, and such a great multitasker while still making sure I felt helped and taken care of. I really appreciated how attentive she was and how smoothly she handled everything. Great customer service makes such a difference, and Salem definitely made my visit a positive one. Thank you, Salem!! read more

Gavin needs to be commended for his excellent customer service despite a constant stream of customers. He and his coworker rotated between the regular check out line and the Amazon return/online order pick up line. Both kept their cool and still were patient with customers despite the pressure of other customers waiting and the hot weather. Gavin tried to help me maximize my savings by using the Staples app and was very nice and even offered to carry my purchase to my car. Gavin definitely went above and beyond. read more

Bianca at the printing desk provided exceptional service! She was extremely professional, attentive, and efficient. Even though it was very busy at 9:00 a.m., she managed multiple jobs at once while making sure every visitor was helped in a timely manner. Her ability to stay organized, courteous, and focused during such a busy time really stood out. Bianca deserves major kudos for her outstanding customer service--she is truly an asset to the team! read more

I try to write as often as possible, in the old school pen to paper way. It feels good physically dumping your thoughts out onto a couple pieces of paper. I had just finished filling up my notebook that lasted me a year, and was waiting to pick up my girlfriend at LAX when I saw this Staples. I hadn't been to a Staples in 10 years maybe. Staples used to be HIM, but no one wants to talk about that. I entered under the blood red arches and felt like I stepped foot straight into 2008. While so much in my life has changed, Staples has not. I ended up getting this nice hard cover Cambridge notebook that ran a soul crushing $26. OOF. However, a cheap notebook does get THROTTLED easily. If there is one thing that is worth paying the extra dinero, it's a quality notebook. IG @johnny.novo Tiktok @jnov__ Substack @johnnynovo read more

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Awful just to return an Amazon order took like 30 min . Save time and go somewhere else shory staff terrible! would definitely not come bad bad and bad . read more

Unfortunately, Staples no longer carries a paper cutter in their self service area. You would have to use their in person personnel to have your papers cut, but at a cost they are often out of supplies that I needed. I ended up having to drive to another location, which makes it very inconvenient. Quality of service. Here is poor. read more

Horrible! Parking was at the back and the people were not friendly. I have box and they said they don't have box. Should have just print the label and returned.! What a waste of coming here.. read more

The staff doing the Amazon returns is completely unprofessional. I had multiple returns and instead of processing all of mine, the cashier would process one of mine go check somebody else out (which several minutes), and then come back and process the next return of mine. It was so disrespectful to my time and an inefficient way to run a business. I used to pick buy thing after I was done with my returns but I will never shop at Staples again after that experience read more

This is the best staples I came and got some flyers printed ,Bianca was very helpful, suggested a size for the flyers!! That look great!!! read more

Staples - First example - Printing Services Near Me - Westchester, California

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My experience at this Staples location was nothing short of appalling, entirely due to the general manager, Raul. Visiting a retail store should never feel like an interrogation, but Raul took things to a disturbing and completely unprofessional level. He is extremely rude to customers and I have seen several times before he talks back to customers. read more

I'm aware of the low ratings this location had received. While I do agree the place could look better, their service was adequate. I just went there to drop off some dead batteries. The employees were very helpful with that. And they helped me sign up with their rewards program. I thought that was nice of them. I haven't used my rewards yet, but will definitely use it when I need something. read more

Staples - Printing Services Near Me - Westchester, California

Excellent service. Offers Amazon returns & cartridge recycling. Plenty of free parking. Tons of stuff for home & office.

First time here and Angie is very refreshingly helpful and a great delightful person. Thank you for the great customer service here :) This place needs more items on their shelves. Especially the office and pos thermal papers in white color. read more

Nice enough Staples in Westchester for all your printing and shipping needs. I only come here for printing misc docs and dropping off packages (the take FedEx, USPS, and UPS). The best part is that they always have free tape to use! Plenty of parking in the back (shared with the rest of the plaza) and it's always easy to find a spot. It does kinda smell inside the staples so just fyi. The employees are always kind and helpful! read more

Staples - Now accepting Amazon returns which is pretty cool! - Printing Services Near Me - Westchester, California

I had a very unpleasant experience at this Staples location. I went in to shred some documents and believed there was a standard price or threshold for shredding. There was no clear signage explaining how the shredding service works or what the pricing is, so I reasonably assumed there was a standard process. While I was using the machine, an employee yelled at me instead of calmly explaining the policy or cost. I didn't argue or raise my voice, but the interaction felt unnecessarily aggressive. I was not given the opportunity to pay or clarify anything while being spoken to in that manner. I later spoke with the manager and told him I was willing to pay whatever the cost was. He handled the situation professionally, told me to finish, and wished me a blessed day, which I appreciated. While I'm grateful the manager resolved it, the employee's behavior was inappropriate and should be addressed. Customers should not be yelled at--especially when they are trying to do the right thing and pay. read more

Jessie who works in Staples, Mexican guy was so rude. The person from Amazon returns was in the middle of helping me and he pulled him out to help in the register. He kept arguing that because I am just returning so I am not the priority. Very rude! read more

Cashier was super rude when I asked a very simple question. You would think an office supply store has lots of paper options but think again!! read more

I see why the reviews are low! Bad customer service in person and bad customer service over the phone. That store is like a cemetery, yet I was left on hold for over a half an hour, and I had 1 simple question. Not 1 job I've ever had that dealt with the public, was the phone allowed to ring several times, nor place someone on hold over 3 mins with no acknowledgment! read more

Staples - Printing Services Near Me - Westchester, California

Thank you Raul! I went to have something laminated and Raul assisted me with the trimming of my paper, lamination and directed to where I needed to go in the store to buy additional items. Thank you read more

This is for the copy center, specifically for the customer service. I needed to print some forms and my brand new USB wasn't working in the machines. Not sure why. They are as old as DINOSAURS! There was only one employee working (see photo), but he guided me thru a process of emailing the document to the machine. While I waited I watched this employee GENUINELY HELPING multiple customers in the meantime. My print was $0.79 and he didn't even charge me for it. It's so rare to experience good customer service these days, I gotta shout it out. Especially since everything about the place seems run down, like it's seen warfare. read more

Staples - Employee who was super helpful - Printing Services Near Me - Westchester, California

Very friendly staff! Quick service. (Paid additional for quicker service) Went to get a custom game board laminated. Unfortunately there was an error. Young lady handling my item said the laminator skipped while laminating resulting in random unglossed line. This was a error that could not be fixed. UI've been to other locations where this hasn't happened. This was definitely user error, probably won't be back to this location for this particular service. read more

Staples - Lamination Time - Printing Services Near Me - Westchester, California

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I needed ink for my printer for an event we were having that day. So arrived right before they opened. The guy working the register saw me waiting outside, and let me know they're opening soon. Once I came in, he knew I needed something quick, and helped me out right away. The ink I needed was not on the shelf, so he checked it for me and found that they had it in stock. He called someone to help and brought out the ink cartridges right away. I was able to pay and get out of there in 10mins. So glad they were helpful and had what I needed in stock! read more

Staples - Store - Printing Services Near Me - Westchester, California

I've used a variety of services at this location, from shopping to printing and copying. It's a great place to get office supplies especially if you need them same day which I often do. The staff is nice and willing to help. I wish it was stocked a bit more fully but most of the time I find what I need. Pricing is fair, the brand name stuff is pricey but standard. The staples brand items are cost efficient and good quality. read more

Closed!! How can they close early on their website? It says 7 PM?!?!!! I saw the older gentleman and a woman close up early, laughing all the way to their cars. If the time is not correct on the website, then change it or it's false information! This is so inconvenient. read more

Staples - Excuse me!! I just saw two employees close up and leave for the day but they're supposed to be open until 7pm?!?! This is so frustrating! - Printing Services Near Me - Westchester, California

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Horrible. I got here a few minutes early so I would be able to get what I needed as soon as I got there. 0900 came and went and the door was still locked. They opened late and then when they did open and I grabbed what I needed and got in line she told me I would have to wait because they haven't put the money in the drawer yet. Getting behind due to someone else not being prepared is very irritating. read more

Don't go here if you need something printed. Nothing ever works, and there's no employees to help. They should close this branch smh

This Staples is in need of better management. The people in charge of this location are fine with their subordinates being hostile towards customers. I have never met a crew that was okay with mistreating customers. From not fulfilling advertised hours, to playing hot potato with helping customers, to flat out refusing services. Unless you can look past this kind of treatment I recommend finding another staples or competitor to do business with. read more

Today 4/27/25 at approx 3:45 pm i went to go do an amazon return at this staples. I stood in line for the amazon drop off next to the cashier line. The woman who was working the line was highly disrespectful from the beginning. She was a much older african American woman. She kept taking customers who were purchasing items and refused to acknowledge me even when i had been there before those customers. At some point she finally decided to help me. She was highly upset that i was returning amazon packages and refused to package the items for me even though the amazon instructions said that staples would do so. The employee handed me plastic bags so i can do it myself. Also my packages were already in boxes just needed to be taped but she refused to take those boxes and pressured me to open the boxes and put them in plastic bags. While packing my items she also asked for the qr code and wanted me to show her the qr code while i packed the items at the same time. I am not an octopus lady that job was yours in the first place and i was just trying to be helpful and courteous. After i placed them in bags she said i had done them wrong and raised her voice at me. She was highly unprofessional. She then started talking to another employee that i did not know how to make amazon returns. I then decided the abuse was enough and i went to the printing center amazon return line to make my returns. The lady working there was a young African american lady who was really sweet and professional. She did my returns without a problem. I did not catch her name but she does deserve a promotion. She was the complete opposite to the lady in the cashier line and made me feel like a valued customer. Thank you to this employee. read more

They have new personnel in the Print section, specifically, Eric. I have always come to this Staples to print copies from my phone. I have NEVER had a problem with their process or personnel. Eric was impatient and unhelpful. Won't be back here for printing attachments again. read more

Depressing and poor customer service. I waited nearly 10 minutes at the counter for an Amazon return despite there being no other customers. The manager and his employee were in a heated discussion at the back room. I peaked my head in after 5 minutes and they acknowledged me but continued to ignore me. 1) I'd expect more from a manager, and 2) Amazon should hold their return centers to higher standards. read more

This Staples has Horrible customer service!!! Vesa vee a Tiny thin middle aged little man named Eric (with poor hygiene) who claimed? to be "The Manager"...yet was very inappropriately dressed in a raggedy antique wrinkled T-Shirt. Sadly...Eric was as rude gettho and unhelpful regarding addressing my service needs as the Hispanic girl/cashier who was as rude unhelpful and unprofessional as humanly possible in addressing my needs as well!!! and seemed to want to get off work A.S.A.P.! Who hired this rude gettho attitude 0 customer service skills person? The apple doesn't far far from the tree! With a Rude nasty attitude poorly dressed (alleged manager) like Eric, and this cashier person!...No wonder this store's overall Feedback is as low as it is! Corporate pluuuuueese fix these issues! read more

A recent visit to Staples in Westchester, CA this afternoon, extremely bad experience with employee Eric standing at copy and print section he refused to help me told me to go to the copy machine swipe my credit card which hold my dollar five even the copy print cost only 20 cents or so what a smug work at Staple make money but does not want to help the customer, Eric was rolling his eyes when I offered him cash money to pay for 2 black/white pages copy machine nm print color pages and I get charged almost $2 because there is no option for black-and-white. how come Staple keeps that kind of rude zero knowledge as well as customer service skills employees there hand Christian who was helping me for Amazon package? He is awesome. Great customer service positive attitude. Knowledge and skills to complete the task so fast and treating the customer with respect read more

Worst customer service . Suppose to be easy returns . Yet they always are out of product needed to do "simple" Happy returns . Constant problem . read more

Chill employees with great communication and excellent costumer service. Keeps up with the deals and offers good information about the product and add ons. Shout out David, he needs a raise ‼ read more

IF YOU HAVE A DEADLINE TO MEET, DO NOT USE THEIR PRINT SERVICES, EVER! Shame on me because this was the second time that I attempted to blow up a photograph at this location. Both times I correctly ordered and paid for the project online, was given a time it would be ready....and both times they couldn't find the order when I arrived well after the appointed time. I called the 800 help line and confirmed that my order had been paid for and sent to the correct store, so what is their malfunction? As other Yelpers have noted, they are extremely disorganized and understaffed. Save yourself some time, anger and frustration and go somewhere else. Anywhere else. read more

Thank you Staples office supply TEAM for finding my right office supply. This location is top notch and organized. Thank you for going out of your way for me. Todays date 09/12/23 at 7:44pm. P.S with all respect. A female client walked in when I was leaving. She had forgotten something in the copy machine. Hope she finds it! Saw her and she took my breath away. What a connection. Keep up the good work. Good luck team! read more

I recently went to staples and was seriously disappointed with the way the employee Eric treated me and the customers. He was very rude and not helpful and didn't wanna come to the printer to show me how it works. I think Eric should learn how to work with customers and be more respectful and should show customers instead of telling them. In my years I've never had a bad experience until I talked to this employee Eric he should not be working with customers if he doesn't know how to treat them. Clearly he did not get trained correctly. Maybe he should get another job and actually learn how to respect customers and get trained properly. read more

According to yelp this location is opened at 9am. I arrived the door specified it opens at 10am. They didn't open until about 10:30am. It appeared shortly staffed but an associate was able to assist me. read more

My primary reason for patronizing this Staples location is to use their UPS drop off. I have labels emailed to me when I need to facilitate a return, and the people behind the counter are always nice in printing off a return label for me so I can affix it to the box and send my package back to it's intended destination. Needing to make a couple returns, I went to the counter to have my labels printed so I could finish my errands. Some short, balding, Hispanic female with a bad attitude (whose name escapes me, but she is supposed to be the manager of the print center) was behind the counter. She was polite to literally everyone but me. I'm not surprised. For starters, I can see over curbs, counters and reach high shelves/items without needing a ladder, so I fully understand her envy. I also have a full, thick head of hair. I have thoughts, but my hair isn't so thin that you can see them. :-) The 'manager' attempted to argue with me over printing out the labels, which Staples employees have done for YEARS, gratis. They usually do not charge me for printing out labels and have not done so in YEARS, because I have a rapport with them. I have no problem coughing up 5 or 10¢ for the cost of a sheet or 2 of paper, so if you want me to pitch you a quarter, just say that. I keep a coin purse in the cupholder of my vehicle. Baldisha behind the counter, that she can barely see behind, mind you, FINALLY decided to do her job and print out my labels, after attempting to take every other customer that arrived at the counter AFTER me. Not today, mini satan. Not today! My boxes should be en route to their respective return centers, so I can receive expeditious refunds. Snack size would die 1,000 deaths (shorts ones) if she knew what was in those boxes. But since there aren't any children's clothes or haircare products being returned... Let me stop. At any rate, this Staples location has always eaten a$$ with a knife and fork. Poor selection, if any. Horrible cashiers. It is in a space with very little light and no windows, so perhaps that's why the people who work there are so miserable. It would be easier to find a fat kid who doesn't love cake than a happy employee at this Staples location. Oh... there's ONE standout employee. She also works in the print center. She is a lovely Black woman named Shonte, if memory serves me correctly. She is ALWAYS professional, kind to all and she works her fingers to the bone. While Bitter Smurf wants the customers to do everything themselves so she can collect a check for merely showing up with work, Shonte always goes above and beyond to assist her customers. She is a 5-star employee in this 1-star sh_thole called Staples. I will be purchasing a new computer soon, so I won't need them to print labels for me. Guess where I won't be buying it from?!. read more

My dad is a pain in the butt sometimes. And not tech savvy whatsoever! Just when I was about to get my study session on for my exam he decides he needs my help he needs blue prints. I called staples and Alan from the copy and print department was extremely friendly. I mean extremely! We walked in about 10 mins later. My dad had an email with 100 images. I called prior as mentioned and Alan did confirm that we would be able to email and print to blue prints. I was literally stressing out because on the way I was going through the images and couldn't find the one he needed to print, which were 2 images. We get there, send the email, and asked Alan if he needed my help finding the image we needed. He told me not to worry and he would be able to pull it up. Literally within a few minutes he found it printed it. He had some a positive and great attitude and super helpful ! When then bought something's and of course my dad forgot the blueprint as we were walking out. The cashier daisy stopped us and told us when for it. She then said hey did you guys call? Did everything work out? I couldn't have been more relieved with the customer service we got ! read more