I have been in this store on numerous occasions. I have to say that the sales staff are always courteous, pleasant and helpful. However, I have a complaint to make about the telephone service. I have called at different times, at least five times without success. I am told that the associates are busy and to call back. Often, I have contacted the particular department and there is no answer after many rings. This is not good business practice. I really don't know what to rate, since I'm happy with the people but not the telephone service, so for now, I can only give a low score. Please do something! I am a good Staples customer. read more