I came to Staples to return an Amazon package, and the experience was unbelievably frustrating. There were around 50 people waiting in line with only ONE employee working behind the returns counter. Meanwhile, several other employees were standing around on their phones or joking with each other instead of helping. I felt bad for the one woman doing her best to handle an impossible situation by herself. It was disappointing to see such a lack of teamwork. When there's a line that long, everyone should be pitching in to help customers and support their coworker. Instead, it seemed like nobody cared. If Staples is going to accept Amazon returns, they need to staff appropriately or have employees step up when it's busy. This experience was a huge waste of time and left a very poor impression. read more

Staples - Long lines - Printing Services Near Me - Valley Stream, New York

Overall, it was a nice experience. It was quick. It wasn't crowded. Check-out was quick. The only negative thing I would say is that the aisles are not labeled so I had to walk up and down each aisle till I found a copy paper which I thought was reasonably priced. I could've asked an employee for help but the copy Center was busy and cashiers were checking out customers besides that, it was overall a pretty good experience if you're in the area check them out because there are no lines as there's no crowd and they also have Amazon return and drop off! read more

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Since the new reorganization of accepting returns the lines are ridiculous. There is one person working and then there are customers who are inconsiderate and returning mountains of items at once while the line is outdoors. There needs to be some cut off as to the amount of items that can be returned at once or add more workers. Waiting for an hour or more to do a return for one item is crazy. read more

Julissa is absolutely amazing! She went above and beyond to provide exceptional customer service. She helped me with printing multiple posters and banners--both for back-to-school and for my new home. She was so patient, took her time, and really listened to what I wanted. Julissa even made thoughtful recommendations, and when I followed them, the results turned out perfect. I couldn't be happier with how everything came out. Staples Valley Stream is lucky to have her--she's truly the best! She even tried to help keep my girls entertained while we worked : ) read more

Staples - Printing Services Near Me - Valley Stream, New York

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Valley Stream store is the worst. They are rude and each time I have gone to the store it is 30-45 minute wait time. Often to be told they don't have that item in stock. Horrible, better off going to pip printer. Their prices are not competitive. read more

Came in for a product that was out of stock I asked the associate named RIYAD he checked several locations and then checked the back for me. After it was not found there were boxes that just came he dog threw and found it just to make sure I had it. I am so thankful for him because they were out of stock in the other location I go to and luckily, I ran into somebody who can help me. What a great man. read more

Ms Patricia!! Is such a wonderful woman who works there and is helpful and sweet. She helped me out the other day looking for a three hole puncher and mentioned paper on sale. Besides the price of ink going up I love this place. It's not the closest one two me but j have been going here since I was a kid and now look at me with business needs. They have been around the whole Pandemic and I love it! read more

I went to print my resume and fax something. While sitting in the chair at the computer I got bit several times. When I told the worker he was nonchalant about it. I told them they need to remove the chair which I never saw happen. He put on gloves and sprayed it with febreeze. What is that supposed to do?? I never even got so much as an apology or shown any concern by a supervisor. I went in their restroom and took pics of the back of my thigh. Showed it to the guy and still nothing just an " I'm gonna take care of it". Disgraceful!! read more

Staples - Bed bug bites on my thigh - Printing Services Near Me - Valley Stream, New York

I tried calling to ask a question and they never ever answer the phone. when i am there I see the employees just ignoring the phone all together. read more

I just this location to find out if they're accepting Amazon returns and the person who answered only gave one word answers and hung up before I finished saying thanks read more

This location is only good for making your own copies, otherwise avoid if you want customer service that goes the extra mile. All I wanted was someone to see if I had a discount to save on a$30 purchase. Nope. I was told they cannot look up that info. This was AFTER I already put in my rewards # -- WTF????. Drive the extra 8 miles over to the location on Old Country Road. Trust and believe... night and day on the service. Such a shame because I've been coming to VS location since HS. read more

This branch is a lil bit lost in terms of layout and though there are a few signs, one can still get lost as to where to find what you need. One area is dedicated to mimi mart / grocery store items if that even makes sense. I've used here mostly for making prints, cards and banners and I have no complaints. My job is always done correctly and in a timely manner. Staff I've interacted with are always helpful and professional. A few of them going above and beyond. This evening I was the recipient of a nice deed from a member of staff. The store closed while I was still inside (9pm). I was the last customer and the lady was about to lock the door when she noticed me standing at the entrance. She enquired if I was okay. I told her I was waiting on my taxi. She invited me to wait indoors and said she wouldn't lock the door until my ride came. This sort of behavior from businesses unfortunately isn't the norm so I have to include it in my review. She was so nice and I'm sorry I didn't get her name. Lady with the crochet braids who said "hell it's too cold outside I ain't about to let you go wait out there" on Wed 14th December, 2016 YOU ARE WONDERFUL! Nuff respect due to you! It's sad to see many low reviews but hey, folks are meant to share their experience and opinions so who am I to wonder. The End. read more

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On Wednesday evening 4/3 I design some 8x11 signs to post in local businesses that are still opened reminding customers to stay 6 feet apart during the lock down and sent them to staples for print. For some reason my email wasn't received. I need 90 copies to do all the businesses in my community. My total was $60. The cashier told me I had to pay $90 for rush print. I said it wasn't rushed I sent it the day before but he said he couldn't find it. I said I was only prepared to pay the $60 that I was expecting to pay and the business really need this signage ASAP to help stop the spread. The manager said it would take too many resources to print the 8x11 copies the same day and wouldn't be worth it for them to charge me $60. That makes no sense. I had to borrow the rest from someone just to print these copies. I was so hurt and shocked. I've been spending my money at this staples for well over 10 years. It took no extra resources to print the flyer same day or the next day. I would think Staples would care more about helping to stop the spread of Covid and keeping local businesses open than some silly $30. Especially since I had proof I sent it the day before. This is very upsetting. They were completely rude and unreasonable. This is not how you treat loyal customers. read more

I can't speak to anyone else's experience, but when I rushed here last rainy Thursday night at 8:40pm (20mins before they close) to get copies of my resume printed, the tall young man behind the counter was very friendly, quick, and efficient. Taking off one star because they charge a ridiculous amount per page to print, but whatevs - I was in a bind and needed it in a rush. I'd go back. read more

The UPS worker with red hair is so rude, like she owns the company. Doesn't answer questions and was on her phone or computer even though there was no one. If you don't want to work then don't waste other people's time read more

Slowest printing services EVERRRR. Come prepared to spend atleast 30 minutes on line.

Literally the worst customer service here. I've stayed away from this location for the past 3months because of it . Today I tried again thinking it would be quick and maybe things changed since most people are physically back to work and school and NO....same BS. In line for 20mins with one person in front of me. Then when they finally help you there's no apology or even friendly interaction. Save yourself the headache and drive a bit further for better more efficient service. I'm not exaggerating- they suck in every aspect. Good luck getting a manger to comprehend what's really going on! Shame on staples esp with their overpriced print work! read more

Don't bother coming here unless you're looking to purchase something specific that YOU DO NOT NEED HELP FOR. Terrible service. I came here to print a couple of items on a 5x7 photo card stock and it was like I was talking to a wall. First off, one young lady was helping out another customer and she was kind enough to then that she would be right with me. Once she said that, the lazy rep tucked behind her computer screen on her PHONE, makes an "oh crap!" Face and Then decides to finally get up to help me. They had no clue what I wanted done. She got an attitude until her manager had to come out and explain to her what I wanted. She huffed and puffed. Rude by the way. She then followed to tell me that I needed to cut my prints myself. MAJOR STRIKE. When I told her I am not doing that on THEIR machines, she said well then you "gotta pay $3". So I pulled out my receipt showing that the last time I didn't have to do anything as they described. And they preceded to tell me "well that was last time". Since this stuff was for my wedding, I canceled the whole order and went about my way. They are rude. Careless. Have no desire to help. They are their to run the clock and collect a check. Don't waste your time. read more

Subpar service. I asked for email to send my document to and attendant just said "read the sign". Ok got it then i email my doc. I just needed to print an email, add one signature and email back. Male attendant with dreadlocks would not help me because the other attendant had initially answered one question! He was very short with her also. Not organized at all. Other guests had mistakes and they weren't being taken care of either. Printing area looked disheveled and really chaotic. Avoid if you have a choice. If you have to come to this staples ask for ÉRICA, as she was helpful and had a better attitude. read more

So Expensive! i paid $2 per page for long distance faxing to Albany, NY. It cost me $12 to fax. It's actually cheaper to overnight priority mail at the post office. read more

**Updated review: Last time I rated this Staples two stars for being understaffed and the service being slow and careless. But now I moved it down to one star after my last visit. I was returning an item with a receipt and the cashier had an attitude for no reason to start. Then I tried to find a sales associate to help me find the correct item, but it's hard to find sales associates in the store. When I finally found one he was on the phone taking a personal call. So I ended up finding the item myself. When I go back to the register, the same cashier isn't looking up at me and I'm standing there waiting. She's scrolling through her Instagram feed and takes a solid minute to notice a customer right in front of her. As someone who used to work in retail for years, I have to say the service at this store has been consistently awful. read more

This is th first time in years I have been back to Staples. Today I went with my cousin and two of her children for back to school supplies. Not only were they lacking in many of the items needed but fo this time of year there was not one sales person on the floor to help. They were all behind the register or tech desk. It was frustrating and aggravating trying to find supplies when you have no idea where they are. Thank goodness one of the gentlemen behind the counter finally helped us out. I will never return to Staples ever again read more

All of these reviews are dated, but I see little has changed in a decade of horrible customer service. Spent three hours in the Valley Stream Staples today. I usually avoid this location because computers and printers are often out of commission and the Printing and Marketing Services Center is notoriously slow. Some of the workers are helpful for sure, but I witnessed a supervisor brutally berate an employee, who was working hard at addressing my needs with little support. It is a poorly managed store and I was given the excuse that they deal with such high volume unlike other stores, but I have been in stores just as busy and never waited as long or been met with such rudeness. After waiting in one line, I was told by one worker that I had waited on the wrong line and would have to go wait in another line that had gone from one person when I first arrived to multiple people. Ended up waiting an additional 40 minutes when the original worker could have easily helped me in about 15 minutes. The Staples corporation obviously doesn't care about this location at all as the people there don't seem to be well trained (with a few notable exceptions in a couple of kind employees/I wish had their names). They even have a sign warning people that it will be a 30-minute wait for any service. AVOID this location unless you have lots of time to literally burn. read more

This place is so slow. They have a bunch of employees who just sit around and do nothing while the lines just continue to get longer and longer. Just to drop something off at their UPS drop off, I was waiting on the line for over 30 mins. Absolutely ridiculous when they have 5-6 employees behind the counter walking around and only 1 maybe 2 people helping. It didn't even take a minute to do. If I am just dropping off a package, there's no reason why I should be waiting on a line read more

Good staples site. Received good help from Rasheed who was knowledgeable about 2 in 1 computers. Busy, crowded, back to school buying, going on in store but he took his time and gave comprehensive knowledge. Good employee. read more

If you're going here for the regular staples fare (paper, pens, etc...) they're serviceable. For me, I use the copy center in a different staples weekly. This one is horrendous. There were 2 associates there during my visit with approx 6 people waiting. They move like snails. Definitely being paid by the hour, not job. No one is greeted, zero sense of urgency. This is an issue in all locations to a degree. They never seem to have enough people working this area. I wish it was a better experience because I enjoy going to Staples (I realize that's slightly odd) but until they finally light a fire under their asses, I will not return here. read more

I came here looking for 2 particular items. I usually frequent the location in Bellerose, but being i was already in the area here was my option. This location is meh (it's one of those things you gotta say in your head). When driving down sunrise highway you are looking at the rear of the building. The actual entrance is in the inside block. The parking lot is poorly configured and is in much need of repaving. It honestly looks as if the Staples Corp forgot about this store. Upon entering the store it felt overwhelming, everything was just there ( the best description I could think of right now.) The aisles aren't configured the same as the other stores and this one is not the largest either. After slowly combing the aisles and shelves, I finally found what I was looking for. At checkout the cashier could use a lesson in customer service 101. She barely greeted and it definitely wasn't with a smile. I will stick with my Bellerose location. read more

I visited this Staples store earlier today to get liquid armor protection for my new smartphone and to recycle lots of tech waste and used ink cartridges. The store was very clean, and all the employees were very friendly. Overall excellent experience. read more

The only reason that I'm giving 2 stars rather the 1 is because the staff was not rude. They were not helpful but they're not rude. I came to print something for work. I had to ask 4 different people to help me with printing. I first asked the representatives in the copy and print center and they pointed to printers that don't work. When I finally spoke with a manager he was absolutely no help telling me that my file was just too big. Neither the printer that I was trying to use nor the printers the representatives use will be able to open it. It's a 5 page off file!!!! I don't see how that's too big to open. No pictures. read more

While this is a small store, that is much nicer for me than a huge sprawling complex where I have to wander aimlessly just to find some paper or other random supply. Surrounded by mainly residential neighbourhoods, it makes sense to not bother with large office furniture selection and focus on what households will need. I come here to stock up on supplies for my home office, and frequently recycle not just printer cartridges but also electronics and old computer parts. They don't have Best Buy's aggravating policy of only 3 items per day, and I'm happy that my toxic items don't wind up in a landfill. Only thing to be careful of is that the parking lot entrance from Sunrise will sneak up on you, and I've more than once driven up the back streets to circle back to Staples' parking lot. Maybe I should slow down... read more

This place is the one of THE worst. I called about 10 minutes ago and I am still on hold listening to elevator music. Calling the "so-called" business center is the worst. They never answer either. Admittedly, if you are in the store and you manage to find a worker in the aisles, they won't scream and run away. Most will try to be helpful. But now, 12 minutes on hold (and counting!!!) I have no option but to go over there stand on (did I mention???) the LONG UNMOVING LINES AT THE BUSINESS CENTER. read more

They are so cool they actually matched the online price on a flash drive I just bought. read more

This letter is to acknowledge the great customer service given by Carolyn, from the Valley Stream location Staples. As usual, whenever I walk into a store, it becomes extremely busy, but anyway, this was my second time with Carolyn and the same exemplary service was given. She was extremely patient with my extensive requests and walked me through every step of it's execution. Eventhough she wore her mask, I could tell she was giving genuine service with a smile. She made sure all my possible needs were met and put me at ease when I had reservations. In these times, service and associates like Carolyn are vital to ANY business. Thank you to Carolyn and her hiring manager! read more

Hello, Unfortunately for me it was just not acceptable service. I dropped into Staples yesterday afternoon to simply scan 15 pages of a file to an email address. There was 1 staff member behind the counter for the office work station. He kept his head down, busying himself with 'something'.....several minutes later I am still waiting.... Other customers came in, who knew what to do and where to go, dived on the printers and scanners. They also occasionally asked others who were working on machines what to do . I even asked 2 people who I assumed were staff members to help me. They were all customers One of the staff members finally addressed me and showed me what to do. She stood beside me and helped me. She then ran away while I ordered my receipt. I did want to check that the attachment worked before I left the store. I realized I could use my phone and did not need her anymore. It was half an hour before I could get WiFi on my phone. The attachment worked. I actually ended up purchasing my own Printer/Scanner, paper and ink. Just so that when I do need to do work at home I won't have to be exposed to just indadequate service. It was just annoying. Where is the motivated, glad to help, attitude? It's shocking really. It took me 10 minutes to find a staff member, who were not ' busy giving the impression that they are busy doing 'something' to help me choose the right printer/scanner.... I really hope others have a more satisfying experience! I will be ordering ink on line..... read more

Just went in here. Waiting online to print a flyer in color. Waited for 15 mins behind 2 ppl and when it was my turn. I was told they couldn't print my 20 flyers in color because other jobs who email them who weren't in the shop! Come before a customer standing in their store with money. I would have to wait a extra hour or two because I want it in color. What is the purpose of staples? I will go to kinkos. Or another company. Standing at staples just to be told! Color prints are only for orders placed online. I could of sat home instead of standing on line. Sadly I am sick with a tumor and I don't have time to waste and be treated as if my time isn't precious! The guy told me I could do it myself. So waiting on line was for my health apparently. Thanks for the crappy customer service. I walked out with my empty hand and lost time! Now I can die thanks to staples. read more

This Staples is understaffed! I had an absolute horrible experience. Printing services sucks! Employees and Manager's, they don't even want to be there. No one to ask for help. No one to care. Before I came to this Staples I called, and called like three different times of the day starting from morning. I was on the line waiting for minutes, 15 min max, and they hung up on me each time. Unbelievable. When I came out of work I came straight here because i really needed these prints and waited on the line for the printing services. There was only one customer in front of me and normally I wait without a problem, but this was RIDICULOUS for sure. 45 MINUTES FOR ONE CUSTOMER!!!!! I WAS ON LINE FOR 45 STUPID MINUTES!!!!!!!!!!! Meanwhile, the employee was just taking his sweet candy time dealing with one customer, a line almost to the door, began to form. I asked why was it taking so long (politely) and the employee was just acting dumb. Like not only was he moving slow as molasses, but he was editing the customers shit. This was crazy. I was about to loose my mind. Your editing a customers flyer or whatever...then you'll have the other customers wait until your done, meanwhile I only had 3 papers that just needed to be printed and laminated. 0 stars on this one. Me, looking around for the manager while I wait on line. The manager looks like he doesn't seem to care about his job either. He saw the line and said nothing...just kept minding his own business having no care in the world. Finally, the employee asked me what I needed and I told him. Then he says, OK he could get that done for me by tomorrow morning. I could not get it tomorrow I told him I need I it today, I was waiting on line for 45 mins why can't he do it today, it's just three papers. WDF! He then explained to me that there are other customers waiting and the line was to long and that was going to take up like 15 minutes. And there's nothing he can do about it. I was so confused because he was dealing with one customer for 45 minutes editing his paper and in the beginning, I was the only one there b4 the line grew. And because of this i can't get my paper's printed? This whole place was a mess. I would of done it myself but the Do-it-yourself printer was broken. I ended up going to the nearby Kinkos. Service was faster and reliable. Should of came here from the beginning. read more

We wanted to buy a chair here, but it took too long for the worker to help us. The store seems to be grossly understaffed. It seemed like the workers don't rush to do anything and it's okay to make customers wait. Normally, that's okay. However, it was starting to heavily snow and we needed to get home ASAP. We travelled from Brooklyn to Valley Stream to shop and find a chair. We left without one. Ended up stopping by the Ocean Avenue, Brooklyn store where there was a larger variety and better service. read more

I left Best Buy today because they were completely sold out of digital voice recorders. I recall staples having them so I called on my way to them to see if they had them in. After going through the automated system, I was on hold for over 5 minutes and no one ever did pick up the phone. I arrived, asked someone, and apparently they stopped carrying the items I was looking for in the store even though they have them online. Disappointing phone customer service, disappointing stock changes. read more

Today is Labor Day. Last minute parents and students buying school supplies had the store full to the brim. The store was pretty organized given the rush that it was experiencing throughout the day. The staff was very helpful and polite. One worker was even distributing free water to the people on the long lines. That was kind. Yay. Now that my review of the store is over, I'd like to review some of the customers there. Shout out to the customer who left her basket in front of me on the floor, and asked me to keep moving it for her while she continued to walk around the store looking for items. Shout out to the customer who, while on line, asked the worker how much the box of Crayola Markers was. (How did she expect him to know that without a scanner?) Shout out to the mom who sent her kid to my line because she wanted an alternative in case her line stalled. Shout out to the mom who asked me to push her basket, and then while being scanned was grilling her daughter if she really needed those pencils/markers/colored pencils. Take your time sweetheart, I wait on lines for fun. Customers here are a 1 star. read more

I am shocked at how helpful and friendly is at this Staples. I needed some supplies for my wedding invitations and as soon as I walked in and looked around I was greeted by a friendly employee who guided me through everything. He was super friendly and extremely helpful. He put my mind at ease although I was stressing out over nothing. The store was very organized and clean and once again, I was very impressed. read more