e then turned, walked over grabbed a pair of scissors, and aggressively started ripping into the box, giving no regard to what was in the box. He was visibly mad he had to open the box it seemed. He looked all through it, then threw the package into a box. He was acting like a pissed off child.
He then printed off a receipt, and shoved it crossed the counter. I picked it up and said, "Thank you sir". He raised his voice, and said sarcastically "THANK YOU". I stopped. turned and asked, " What is with the attitude?" He did not like that, got irritated and raised his voice again, and said, "I do not have an attitude, I am thanking you, I am thanking you".
This man in no way should be representing Staples by being in customer service dealing with the public. He was irritated from the moment I stepped to the counter. Perhaps he was not feeling well, maybe his oxygen level was too low, maybe he is just not good with people.
No matter what his problem was, he attitude, manners, and tone of voice and actions were not professional, pleasant and he made it very apparent he was not happy about doing his job!
Very poor reflection on Staples! read more