This organization had my device twice for months; I received no emails, no calls or voicemails…read more After months I had to claim my device completely unsatisfied with their service!!! I would not recommend this company to anyone!!!

Excellent service, polite, and didn't laugh at me for the problem I was having with the kindle…read more Somehow a voice deal got turned on and I couldn't get the settings to come up to try and deactivate it myself. He fixed it in no time, (three hours, but he had two others a head of me). Not only did he deactivate the voice thing but whatever he did restored the color brightness too! It was only $20 to fix this issue. Definite recommend for this place.

I am very impressed with Trevor and the team at The Computer Chip! They were very professional,…read moreanticipating my needs and fast and friendly. I highly recommend them for any work you need done.

Trevor was very friendly and helpful, got to the problems quickly and timely. Professional…read moreenvironment, reasonably priced. I definitely suggest Chip and company.

Bought a second-hand laptop, key missing, needed cleaning up, etc. They said it would take half an…read morehour. Took well over a week to get it back, and there was ZERO difference, and for the price, couldn't even replace the missing key, or maybe the keyboard, which has keys that stick? Good thing it wasn't a work emergency. Unresponsive to calls, or returning calls. Just all around not good communication.

A bit annoyed. I brought my PC in because it wasn't turning on, stating that I had tested the RAM…read moresticks and GPU, and had tried installing a new PSU but that hadn't worked either. I thought then that the motherboard or the CPU was probably the issue and stated as much when I gave him it. 100 dollars and a week later he calls me saying that he also believes it to be the motherboard or CPU but can't test which specifically since they don't have testbeds for AMD CPU's. This seems absurd to me given AMD is ~30% of commercial CPUs. He then tried to upsell me by asking if I wanted to get a "real" intel CPU/motherboard combo. I feel that I have essentially paid 100 dollars to be told something I already knew.

Brian fixed my iPhone and I appreciate his thoroughness and easy communication. He was flexible…read morewith making appointments and obviously knew how to fix technology

I've been going to Citadel for years. They always fix the problem I'm having, and at a reasonable…read moreprice. Since I'm computer dependent, being without my computer is fairly painful. The staff do a great job of ensuring I get my computer back in not only better shape, but often running much much better, even if it was just a simple install of hardware.

Completely lacking proper customer service and communication as well as professionalism towards…read moretheir customers. Will not use again. Took my laptop in on a Monday morning due to my antivirus no longer working as well as my computee was freezing up when I would go on the internet. Told the guy at the front counter my issues asked him to turn around as I use my laptop for my business and he said 24 to 48 hours hours. After 50 hours of them having my laptop in the shop and no contact I called them was placed on a brief hold and advised that they were working on it and I would be called that afternoon. A tech called me that afternoon as promised however he said he was having issues trying to reload Microsoft Office and one of the key which I gave him over the phone and he verified was the same that he had but it wasn't working and asked if I had a backup disk which luckily I did and asked it for me to bring it in. I probably dropped the Disc Off 2 hours later and was told that they would call me before they close and it would be done and ready for pickup. I received a call 45 minutes prior to them closing to whomever was calling me told me they had the wrong number and hung up. They never called me back. The next day they open at 9 a.m. and I hadn't heard anything still to which my husband called them 3 hours later to find out whether my laptop was ready or not. The guy who answered said he had no idea he saw it sitting on the shelf but the text were out and put it back 10 minutes later. They never returned my husband's call and he called them 3 hours later after that call to be told it was ready. We asked him what was wrong with the computer and what they did to it and he really didn't have much answer other than they wanted to charge us $109 for the work they did. Definitely will not do business with them again. There was no care given to the customer or priority for communicating. I depend on my laptop as a means of business and was shut down for almost 5 days because of their lack of communication and diligence to making sure it was fixed promptly as promised.

Tony was able to recover data off of a broken flash drive that I was sure was a goner, and his…read morerates were super reasonable. I can't recommend him highly enough. If you need to recover data off of a flash drive or other device, he's the person who can do it.