Staff was belligerent and not helpful at all. Mansplaining was what the cashier attempted to do to me regarding downloading the Staples app. I now go to Office Depot. read more

Staples is very reliable, and when you need a copy or to send a fax quickly this is the place to go. The layout is organized and easy to understand once you arrive at Staples. You can upload anything you need printed and send it to the Staples email and then convert this from their actual copy machine. You can also fax a document or a document from the same location. Now you could go to the library and save some money on a copy if that's all you need and you can download a free trial of a fax app but there are many hoops to go through when you do that. I just needed a quick copy and fax and I was in and out of the store in 5 minutes. You also pay at the copy machine now which eliminates you going to the checkout. I appreciated this convenience. read more

Very convenient and we were able to scan documents into an email and pdf file. Lots of supplies for the office, home, and school here. Staff was helpful and nice. read more

The worst customer service ever. I wish I could give zero stars. Manager and his only employee spoke degradingly and disrespectfully to us and saw nothing wrong with it. He even refused to give a number to file a complaint. All recorded. read more

Big box stores. They are a part of our world - yea, of our very ethos - and they are here to stay. So often, at the expense of the mom-and-pop businesses along Main Street. Along with the demise of the mom and pop stores, we've witnessed the vanishing of customer service. Alas... But every once in awhile, we get lucky. I can't speak for ALL Staples outlets, just the one on E. Franklin Street in Chapel Hill... where the staff still works hard to provide customer service. I dedicate this review to the gentleman who allowed me the space to properly select a new office chair on Sunday without ever making me feel rushed or otherwise bothered, and then made himself available when we needed help wrestling the box to the front. He even put it in the car for us... Thanks! read more

Lady at front desk with glasses and headphones in straight up screamed at me because I did not have cash to pay when they didn't accept card because their internet was down. I am unsure how their inability to accept card payments is my fault and why I need to be yelled at for that. read more

I really love this chain store for 3 major reasons: 1. you can score some super sweet deals in their weekly flyers (sign up for their email versions online), 2. they have a FREE frequent buyer club (free sign up) where you can get credit for future purchase based off of what you buy AND what you recycle - e.g. used ink cartridges, and 3. you can avoid all the crazy weekend shopper crowds at other places like Southpoint and New Hope Commons. They really do have some super sweet deals. For example, we got an office chair for $40 that retailed for over $100???!! Their memory cards (when on sale) can be even cheaper than Newegg and Frys. By recycling your ink cartridges you can score some sweet $$ credits for purchasing other stuff. I recalled the last time I received some credit was for almost $25 for something like 8 ink cartridges. You can def. get some decent credit for trying to recycle as well. How cool is that? Another good thing is that they usually sell off their furniture floor displays - again, another great deal to be had if you can find something you like. Really, I don't think of Staples as the best place to get office and techno stuff...but if you have the patience and can wait a bit on purchasing stuff, you can get some great killer deals here. The biggest drawback is their selection - it can be hit or miss and if you're dying to have THAT certain thing...well, you might be out of luck here. It's also super conveniently located for us which is another bonus right behind the Shops at Eastgate and Whole Foods. If you live in/near Chapel Hill, make a stop here when you're shopping at Whole Foods or TJ's or right before you rent a movie at Blockbuster. It'll save you an extra trip to Southpoint or New Hope Commons. Just look for sales and you'll be set! 4 solid stars. HALF-UPDATE (12/30/11): Stopped by here the other day and noticed that they now have free wifi. Awesome for those of us still holding out on a dataplan phone to check-in. ;-) read more

Staples - Corporate logo - Printing Services Near Me - Chapel Hill, North Carolina

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I'm in here almost every week to pick up the programs for church on Sundays. Well everyone in the copy center knows me by name, and automatically enters my Staples reward discount. I submit my orders online, and only once have I had a slight problem to which they re-printed and corrected. Only downside..parking can be a pain! read more

One of my favorite office supplies stories in the area. I prefer Staples as a brand compared to Officemax. They always have what I need in stock and the store is usually pretty quiet and easy to get in and out of unless its back-to-school week and if that's the case totally avoid it because every Chapel Hill parent is out with their child and checklist of school supplies and looking like they are about to have a nervous breakdown. The staff here is very friendly and always quick to help you find what you need. read more

This is a very clean staples, the most helpful staff I have ever. Ted is the best Manager and his assistant (Steven and Doug) are also helpful. Great prices and a super awesome staff. Best Staples in the area! read more

Staples - Printing Services Near Me - Chapel Hill, North Carolina

It being the one big office supplies store in Chapel Hill, Staples serves a decent purpose. If you need office supplies and don't want to go to campus stores to get them, they're here. Beyond that, it's Staples. Not really all that exciting. read more

Email sent to Staples today: I made a complaint about poor customer service at your E. Franklin Street location on Thursday. I left my business card and asked that the manager contact me. I sent an email message through your website and was led to believe that someone would contact me within 24 hours. According to my records, I have spent nearly $2,000 at Staples in the last 20 months. It's becoming clear to me that Staples doesn't value my business. Today, I will be going out to buy a new shredder to replace the defective one Staples sold me and wouldn't deal with on Thursday and a new wireless router for my home office. I will not be buying these items at Staples. read more

Disaffected 20 year olds working the register=awful customer service. Pretty much the only place in town though.

We were disappointed that we could not get boxes to help my daughter move. Whole Foods gave us lots of boxes. We did get a nice tape dispenser for moving. They were $7.79 each. They had refills for the dispenser that cost $10.79. This store was close to my daughter's apt so we did well to get the tape here. We got a great parking space right up at the front of the store and rain was of course threatening so this was a plus. read more

Amazing service! We came in to find a printer that was affordable and could print on a specific type of paper. Kevin the tech sales supervisor listened to us and helped us find EXACTLY what we needed! Will be coming back for future purchases :) thanks Kevin! read more

Patti and Kevin were amazing - helped me at the cash register and were very kind. Overall excellent service!

This Staples is pretty overpriced. I get that it's not Walmart, but compared to non big-box office stores in Durham, these are exorbitant prices. I guess they know that most Chapel Hill residents will buy their office stuff here anyway for convenience, aside from the few like us who don't mind making the drive. They never seem to have more than one register open at a time, so expect long check-out lines during peak hours. The atmosphere here is very new and clean, which is basically the only benefit of coming here. Unless you want to pay these prices, go to another office store or even a big-box store (yes, we've gotten to the point where it doesn't make sense to pay this much for simple things even if the corporations behind BB stores are not our fave.) read more

The printing center was so incredibly helpful. I had to come back to order more invitations three days in a row, and Jessica was there every day to help. So efficient, friendly, and cost effective. We will absolutely be back. read more

I spent 45 minutes in your copy center yesterday getting frustrated. I went in to get 2 items enlarged at the copy center. I spent the first few minutes being told it couldn't be done, even though I'd done this several times. I left there without my enlargements even though I had to pay .24 cents for my trouble. The worse customer service ever. He spent 5 minutes looking for scissors. T he young lady there spent her time on the phone. I will not be going back and will make sure I let people know that if they need a place to waste there time on a Saturday afternoon, be sure to visit your store. read more

Staples in Chapel Hill is a horrible bad place. It's no curious the store is always lack of customers when I come in. Prices are higher than best buy and amazon. When I tried to ask a question from the manager, he looked impatient and didn't response quickly. Won't go there any more. read more

Staples truck at 6:15 in the morning: no lights, no turn signal, 1 brake light....jeez....License Plate DA 2784.....