Did a online order for in store pick up. Quality was great, cards felt well made. Order was ready within 24 hours of online purchase. read more

Staples - Office Equipment Near Me - Burien, Washington

Just want to thank Jamie for being a great help on an early Sunday morning several weeks ago. I needed to off load some weight from my luggage to send home. She helped me get a shipping box, let me pack it up, figured the shipping cost and labeled. I was not feeling well and it was the end of a long trip. I really appreciated Jamie's competent and friendly help. My packaged arrived last week. Thank you Jamie and Staples mailing services! read more

Manu is amazing! Super helpful and was able to squeeze me in at the very end of their shift with a last-minute need I had! Thank you, thank you! read more

Was doing some last minute school shopping and when I got to the checkout I had the pleasure of meeting Scott. Without any prompting he offered to price match some items. It was quite busy and he could have just checked me out but his extra effort was really appreciated! Thanks Scott! read more

I've been to this location a handful of times and I have not had any problems with the staff. I've used their print shop once and they did my job as promised (24 hours). What I really love about Staples is their recycling program. They not only recycle ink cartridges but pens, pencils, batteries, cords, cables, calculators, flash drives and so much more! read more

So in the final hour before closing, Stephen saved the day!! He was able to print my labels quickly and made them just perfect! Stephen and his team mate Sydnee were so kind to me. I know not all staples are amazing but this one is! Customer service 10 out of 10!! Every one working this night was really awesome!! Keep shining Staples Crew!! Luv y'all read more

I dropped by this Staples location today with 3 sheets of white paper that I wanted copied onto colored paper. I went up to the print center counter and told Shea that I would like to see which colors of paper they had and that I wanted to make 3 copies. I was told that she couldn't sell me paper, even for use in their self-serve machines. She did say that the print center could make the copies for me, but that the earliest they would be ready would be the next day! On those rare occasions when I need print services, I need to train myself to forget that Staples even exists. If I want Soviet-style service, I'll fly to Russia. read more

Wow, I don't know who would give this store anything less than 5 stars - I like this Staples a lot, they're organized, friendly, wide selection of products, have a place to purchase a Known Traveler Number for TSA pre-approval, and a copy center... etc. The team is competent and kind, the quality is there and a fair value for the products too. read more

I am stuck with this location because it's the only thing near me. But they are always short staffed, or they don't cross train so you stand in one line that is unmarked only to be told to go to another line that is unmarked. Or, which is more of the time, someone just stares at you and walks away. Honestly don't know how they stay in business. read more

This place is a very bad and sad place to take your Amazon returns. Had a terrible experience wondering if anyone else had a similar situation? read more

Worst customer service I have received at retailer. Had some big print jobs for them and my laptop died while I was sending them the files. Would not let me plug it in to finish getting them the files. Said they didn't offer that service. Really!?!? Can't plug in my laptop to buy booklets for my company? Won't be ever shipping at staples again. read more

Fiona in the Print Shop is just the best. Very pleasant and always helpful. I'm so glad she landed in the Burien store when Westwood closed it's doors. She is very knowledgeable and kind. read more

The employee is racist! She help other customer with smiles but when I'm up next she just ignore me pretending she is busy and i waited for some time before I approach her. She immediately giving me stare giving me the attitude and told me this and that when I said I don't want to do it that way that she immediately ask me to calm down ? I'm like for what. She said I'm raising my voice. Just because I don't want to do it what she recommended. I want something to be printed on the same page and she immediately grab the ID off my hand put in the scanner about to start without my approval saying I have to make 2 copy first then scan them. I said I can just scan it on my phone and do the mobile order that way she immediately said u need to calm down for the 2nd time. What's up with this lady giving the attitude for no reason as I'm about to write this review I saw all the rating No wonder they barely got a star! Cya staple ! If u want to be treated like u not welcome then go there and maybe u get to experience the customer service they offer. Good luck and on top of that I also get my passport photo taken here and just find out it's not acceptable not going to bother with refund but this place is best of the best! read more

We went in on a Sunday morning to process an Amazon return. Not a complicated thing. What really stood out was how utterly unpleasant the staff was. When we walked in, the person I was with said "hello" to an employee sitting behind a counter immediately as we walked in. This person just looked away from us without a word. Another employee got irritated when we were in the wrong line for the return even though it didn't matter as everyone in the line was going to the same counter where the same employees were assisting everyone. Then the employee gave us a piece of packaging from the return that wasn't needed and said she couldn't throw it away for us for some reason. So I walked five feet away and said, "oh look, a trash can" and threw it away. And then an employee completely uninvolved in the situation up at a register said, "yeah, there's also one outside" because I guess it made him feel better. Even the other customers were being treated poorly. Felt like the employees just hated their jobs and were taking it out on their customers. Again, this wasn't a complicated trip. Just a return. And in the 10 minutes I was in the store I decided it wouldn't be worth it to go back. Avoid this place if you can. read more

I am shocked by the level of customer service at this staples. I ordered business cards online for pick up same day. As soon as they were printed, the print shop called me to tell me their in house printer was having issues and did not print mine right. They offered immediately to have my order sent out for printing because they were streaking. They said I could come in and check them out myself to see if I could use any of them. About half the cards didn't have streaking on them that was noticeable so I was able to take them. So I salvaged the ones I could use immediately for an event in a few days and will be picking up my new ones shortly. I'm pretty happy that they called to let me know ASAP and tried to mediate the situation. I mean geeze they are like $15 business cards I wasn't expecting SUPER HIGH QUALITY cards. read more

All I needed was a print job of a couple documents. I was on hold for 5 minutes wait for them to tell me I needed to go onnline and complete a full online order to get a 3 page document. I even asked isn't there an email I could send that too? Answer nope... or you can come in a do it yourself.... Not a fan, sticking with the competition. This place is a joke and knows nothing about customer service. read more

Wanted to mention cashier Margaret. Very friendly during check out. Mentioning,with no pressure, to fill out the surgery on line. Which I did. Though it would be tremendously helpful if a Q.R. Code would be used to log in for surveys. Very bothersome to get to survey in first place. read more

I honestly feel bad for staples because it is so obvious they're trying to get more sales and trying to compete with the likes of amazon and others and just completely failing. They need a new re-design and a new vision or the store is not going to make it. Every time I go there I regret it. It could be good, but instead I just feel like cattle on the way to slaughter. From the moment you walk in, you're herded in one direction or another, in an effort to get you to walk past small, cheesy items. When approaching the check out counter, you're forced to walk around an entire 50 foot long kiosk, seemingly to either prevent shoplifting or force you to walk by more shit, or both. If I was in charge, which I never will be, I would soften the lighting. I would play better music. I would add coffee. I would de-clutter and simplify the space. I would make going to the printer area a pleasure rather than a chore. I would get rid of the forced entry and exit paths in favor of a more relaxed atmosphere. Take a look at a place like "Sip and Ship" in Ballard, and take notes. This is corporate cluelessness at its worst and it won't be far behind Sears. I'll try not to go back. But since my work is far away, I probably will, just to use the printer. Lastly, the item I bought today I took from a 3.49 section and was charged 5.49. I was too ready to leave to say anything. read more

I placed an order online for a printer and the pick up was interesting to say the least. Staff was nice enough as well. I spoke with 3 different people who all pointed in different directions as to the location of the printer. It only took about 8 min or so but eventually it made its way to the pick up location at the register. While waiting I walked around to look at a few other items I needed but their prices are ridiculous in store. read more

OMG!! I should of listened to the comments. Instead I called a head of time, to see if they could do the job of printing 100 4x6 postcards on Cardstock, and get an idea of pricing and turn around time. The rep was rude, put me on hold for 5 mind came back to say that she could not give me that info and that I'd have to go on line. Then asked me more about what I wanted printed which o had told her, and she then again says she has no idea, and that it will take 24hrs. I mentioned that the recording when you call says I can request an express order, and she said No that's not a thing, and that again I'd have to go on line. This is why brick and mortar stores are dying. So disappointing read more

Misleading, inexperienced sales reps, and manager by the name of Rosa. I bought some business supplies on the 19th of November and came on the 2nd at 8:03pm they said we closed the cash register, so I came the next day in the morning on the 3rd. They refunded some of the staff but when it came to a big item over $100 they refused to refund it saying it's not office supplies, so I showed her the on the receipt that for the office supplies I can return at anytime but technology within 14days. Then she said it has been 15 days, which is not correct!!! I came right on the 14days of their return policy, but the meneger Rosa who did not have a name tag, was not helpful at all. I disputed the transaction with my bank and they conformed it that it is the 14th days.She either doesn't know how to count properly, or she is lying, either way she should not be a meneger! I took it to the one in Seattle staples and they refunded without any questions! read more

Went the other day to get another fire stick and a WiFi extender. I needed to exchange the extender because me or my 2 millennium nephews could figure out how to install it and make it work. I told the guy what my issue was when I walked in and he basically brushed me off and said go get what I wanted and bring it to the register. So I looked and read the back of everything still as clueless as when I walked in for about 20 minutes. Never once did any of the 6 people working try to assist me. Considering only 1 other customer was in the store, thanks to Covid19 I think this has to be the worst customer service I've ever experienced bar none. Pathetic. If service is this bad image how horrible it is under normal circumstances. Avoid at all cost. So bad I'm writing a review. Burien store to clarify read more

I came in on a Saturday morning and was immediately greeted by a representative. He asked me what I was looking for, and told me exactly where everything was in the store. As I walked back to the aisle he mentioned, another representative greeted me and asked me what type of pens I was looking for. She showed me the kind I wanted, and which ones were on sale. After that, she walked me to the next aisle where the other item I needed was located. This was extremely helpful as I was buying these items for my office and needed to return promptly. Thank you to my salespeople today! I'm a raving fan. read more

Had some difficulties today with getting some jpeg files uploaded so that I could get business cards made. While I was in the print area, numerous people came in frustrated with different issues that they were unhappy with in regards to printing. All the while Ema, the woman that works that department, patiently tried to help rectify every problem that came in. Wow, great customer service. I didn't end up getting my problem fixed in the store, but after i got home i continued to work with Ema via email to create a solution to get my cards printed by the next day at 8:30pm. Wooooohoooo. Other than that, the place is kinda ehhhhhhhhh. Looks like its going outta business...... The front clerks tried to upsell me on a liquid armor screen protector.... Get copies and that here. go everywhere else for office supplies. read more

Staples recently renovated their Buren store and also moved it closer to Safeway. The location is extremely convenient as its next to Transit center and I can finish my grocery at Safeway and shop stationary items at Staples. The shop is very well renovated and feels new and fresh. The only drawback is high prices. I would suggest buying urgent items at Staples and buy remaining online. Save money :-) read more

Staples - Office Equipment Near Me - Burien, Washington

This is the worst customer service I've ever seen. WHEN DID THIEVERY BECOME INSTITUTIONALIZED !? This is my first review & I'm sorry it's as bad as it is, but THAT'S STAPLES ! Horrible store manager (Mike) & his customer service skills were non-existent. I went in to return a defective (unused) ink jet HP 98 cartridge & basically got cheated out of my money by a manager who makes up policies to deny refunds. Imagine telling a customer you can't return an opened item! Bet they make a fortune on empty computer cases .... COME ON YOU CLOWNS ! Best part of all, is I ended up waiting to talk to the first clerk, Mike, & 4 additional phone complaint customer service reps... No wonder the ratings here are SWIRLING THE TOILET BOWL ! (I'll update if/when they give me a refund) The national policy is different, but I'm betting (Mike's) bumping store numbers by not standing behind products. Staples had one nice very rep (Carol) & (Scott) an office manager who "cared", but unfortunately just because of my persistence. ONLINE AND ANYWHERE ELSE IS MY SINCERE ADVICE. read more

Needed some 11*17 prints of plans for a remodel printed. Tried using Staples- last night, I uploaded the file to their fancy app on my phone, and received an email message they would be ready in 24 hours (really? For 5 prints?). Called Staples this morning, and spoke with a frantic unfriendly employee who kept putting me on hold because "she couldn't find the order". Finally asked me if she can call me back as "I have a line here and I'm by myself". I then flipped through Yelp and found RoadRunner printing here in Burien. Called them, and a super friendly voice said "just email the file and we will have them ready in 15 minutes". When I thanked them for being so friendly, the response was "it's our true pleasure to help". Nice touch! Very genuine. An hour later, Staples hasn't called me back. Won't be using Staples ever again. Bless their cotton socks. read more

I got asked to see my ID for compressed air... they had a promotion as well if you buy two you get another one for free and the guy refused to give me the third one for free.. like wtf read more

FYI: If someone else buys your printer ink online with their card and you don't add YOUR name to the order to have it picked up at the store, you can't pick it up. .. This is the dumbest shit I've ever experienced. I saw my order was ready for pick up and it was mentioned that you should call in before you go. I told the associate working what I ordered and she said it wasn't under my name, so I can't get it. She said to try to change it with customer service.. I was on the phone with customer service for an hour to try to add my name to an online order just so I can go pick it up and it couldn't be done, I suggested bringing in a piece of mail that shows both mine and the person who bought my ink and the staples rep said yes you can do that. When I got to the store, the associate was giving me so much shit as if I was trying to steal an identity or use a fake credit card (She photocopied my ID) why though? I got my ink but I'll most likely never do this shit again nor shop at this location. read more

I wish I can give "Zero" stars!!! One of the worst print center ever!!!! I never had any problems at any other Seattle locations. The customer service was horrible & the girl working at the print service center was very rude and didn't want to help at all!!! She told us to go to self print after we wanted something to print on card stock, and then we had to wait in line to ask for card stock, then was told these machines doesn't take card stock!!!! Honesty, if you can't be nice to every customer, then don't work in a "customer" services position! The customer service at the front end was no help either! There were two people there, didn't look busy, & didn't seem to want to help either! I just have one word... RUDE! read more

12/13/17: I walk in to the store hoping that I could laminate two pages and bind the 40 page set or copies I had (small music book). The girl is just standing at the print center, doesn't look too busy. She said the turn around time is tomorrow. Hmmmmm it doesn't look too busy in here and she was just standing there looking at what seemed to be her cell phone. I said, I need it today. She said sorry, and I said that I will take it to somewhere else. . It would literally take 5-10 mins to Laminate, lunch and bind this small music book..... sad day for me today. I should have stuck with my instincts and went to Costco Print Center read more

Staples would do much better if they tried to stay competitive, most everything is overpriced by a lot, this is why stores are closing, people just go other places. I did not have a problem with customer service it was fine, needed some monarch single line price stickers, a 3 pack was something like $12.64, thought is was a price error so I asked and it was right price, I was OMG I can get a 15 pack for $14.74 at cash and carry. close to 500% more... read more

I'm a local teacher trying to purchase composition notebooks for my students, as many of them struggle to afford school supplies. I'm really disappointed that Staples wouldn't make an exception to their purchase limit of 10 notebooks per day per customer. I need 150, and I can't come in here once a day for 15 days. I was hoping this company would be more supportive of local teachers and students as we gear up for the new school year. read more

Bad service, nobody wants help in print center, just send you to a computer that charged me 3 dollars for sitting there for 2 minutes. I'll never go back to a staples period. The whole franchise won't last another year. Go to ups store for any printing needs. Got a reply but that doesn't solve the problem when the workers don't even want to help but send you to the computer that charges you for just going on it. I had my usb in hand and know how the process works. Won't be coming back. read more

The old lady with dark hair working in the print shop is an embarrassment to the establishment. What a miserable human being, I'm embarrassed for her and the way she treats customers. Never had such a horrible experience somewhere. I will be avoiding this location at all costs. I just found out about the print shop to, what a disappointment. read more

Rudest staff that I have ever had to deal with. The assistant manager Abby is the worst. I can see why now this store has such low ratings.

The copy and print center is the worst. I just placed an online order for business cards, they messed up the spacing, printed crop marks on the cards and they were just off center. This was after asking them to fix the same issue once before. I wasn't happy and asked that they just refund the order and throw the cards away. Given this was already a day late, and this threw off all my timing, I asked if I could take 5 to 10 of the cards they were going to throw away. Rosa, the sales manager actually said no, they need to throw it all in the garbage? Very frustrating experience, now I'm behind on business and need to order from Vistaprint. Obviously, these folks don't understand how small businesses work, and have little respect for the time they waste, frustration they cause. I asked Kito, the manager to call me tomorrow. I note, as of 30 minutes later, the refund is still not showing up. I'll call the online folks in the morning. read more

I wish I could give these idiots zero stars. Seriously. I'm not sure how much more inept a business can be. I tried to place a copy and print order online, with the goal of saving myself some time over simply printing and binding this large print job myself. Saving time!?!? Man, was I way off!! I was able to get it all set up nicely using their online system, but the online system would let me place the order. I called in the customer service number and they said their system was down and they couldn't do anything, but wait until tomorrow. So, I waited, and finally placed the order a few days later. The order was then transferred to the Burien store for processing. The next day I got a bumbling message from someone at the store saying their system wasn't capable of doing to binding the way I had selected (why did their system let me select the option then?). The message said to call back the main store number so that I could let them know how else I wanted it done. I tried calling a bunch of times. Each time I finally made it through their god-awful automated menu to an actual person, I asked to be transferred to the copy and print department. Each time, they "transferred" me, but no one in the print department ever picked up. This bullshit alone took about 20 minutes of repeated attempts. How hard is it to transfer a phone call.? I got frustrated and called the main customer service number. After navigating the menus and getting through to a person, they told me they did have control over orders that were sent to store. AI had to make a threat of calling American Express to reverse the charges. Eventually, the customer disservice person took another 20 minutes to call the store to just cancel the order. In all, I wasted well over way too much of my time and got LITERALLY NOTHING for it, other than aggravation and stress. If you are considering hiring these poorly trained monkeys to help you, just forget it and do the job yourself. If you can't do it yourself, go somewhere else!!! read more

Went in to print some flyers they all seemed to busy yaking (sp) it up to even bother to help me, then when they finally came over to help me they told me that I would have to wait and pick up the next day, so I just walked over to the UPS store in the same strip mall area and they printed my flyers in about 5 min, now I can tell the difference between a large corporation company and a small franchise. read more

This is the worst business I've ever been to. I'm not one to write reviews but I opened a yelp account based on this horrible store. Back around 12/23/13 I ordered a laptop. It was on sale and seemed like a good price. I knew it would take awhile to ship due to the holiday. The sales person put the order under my first and middle name instead of first and last. I asked if that would be an issue and I was assured that it wouldn't be. I stopped by a few days after the holiday to check and see if it showed up and was told I shouldn't expect it to show up without them calling me to tell me it was in. I stopped by about another week later and was told it was in. No phone call. Since the order wasn't under my last name I got the runaround for awhile by the acting manager even though he had my drivers license in hand and I had paid in full in advance and had the receipt. I asked about the rebate for the laptop and the manager offered to submit it for me. I thought that may be a good idea and figured he knew how to do it quickly. I was wrong but I'm patient so I looked around for a bit while he tried to figure it out. About 3 weeks I received a letter in the mail stating the rebate info was filled out incorrectly and I would have to redo the form and resubmit it. When I got my laptop home it took me a bit to actually open the box and try it out. Maybe 2 weeks due to some traveling. When I did open it I realized I did not get what I thought I was going to get and thought it may be my error however I drove down to staples and looked at the display model. It was still on sale. Same sales card and same laptop. I lifted up the laptop on display and found that the serial number did not match the sales card serial number but the sales card had all the specs of the model on display. I asked a sales person if I could speak with a manager and she told me everyone was busy. I opted to wait. The assistant manager reluctantly followed me to the display. She wanted me to explain the situation instead of walking 15feet to show her. As I explained that the sales card did not match the display unit and I had ordered it based off the display I was wondering if I could exchange it. I was told that there was nothing they could do for me since 14 days had passed since I ordered it. To top it off as she was talking she removed the incorrect card and crunched it up and told me I was out of luck. It took a lot of restraint for me not to lose my mind at that moment. I still get angry everytime I see the Staples sign. read more