Tried to return something from Amazon and 1 person working Rest of people standing around and pulling her away while a line is out door ! One plus the girl did it all will a smile! Good job! read more

What started out on a low note, ended on a high note. I placed an online order for one simple print, but had to call in with additional instructions because their was no place on the form to put them. When my project was ready, I went to pick it up and it took someone almost 15 minutes to find it because it was sitting by the laminator. Unfortunately, the person that printed my project didn't check to make sure the trim lines were lined up because it was a double-sided print. So, I had them redo it until it was correct. I will never accept a print job for myself or a client if it's not perfect. Apparently the employee that was working on it was still new in her position and had trouble managing her time working on my project and helping customers. After another print of my project, I asked to borrow a ruler and cutter to cut it down to size and make sure it was printed right. It was still off. While waiting for her to come back and help me, she proceeded to talk over me and take another customer waiting to pick up an order. I wasn't happy that she took someone else while working with me and never asked if she could help the customer so she would have more time to work on my project. I've worked in customer service for years, so you don't leave your current customer to help another unless you clearly communicate it with them. I was getting frustrated with the lack of communication from her and she didn't seem to know what to do with my project. Eventually she told me that there was another employee that could work on my project (it was one simple double-sided bookmark!), but in another hour! By this point, I was really starting to become even more frustrated because it was already going on an hour since I was there and I didn't have the time to wait another hour form the employee to get to my project. She didn't even bother to ask if I wanted to wait, come back, have them call me or come back the next day to pick it up. If she would have said she was having a difficult time getting the artwork to line up and there was someone else that could do it at a later time and have it ready for me to pick up, I wouldn't have been so frustrated. It was the lack of communication that I didn't appreciate. I asked to speak the the manager and voiced my concerns to her. Donna explained that they were very busy and short staffed, not my problem, but understood my frustration with the lack of communication from Quinn (the employee). Donna apologized and said there was another employee that could work on it for me when he clocked back in. I didn't know what to say at that point because I wasn't sure if I wanted them to even print it. FINALLY, Quinn fessed up to her mistake and lack of communication and apologized. I thanked both of them for apologizing and I also apologized for my frustration. The conversation ended on a positive note even though I still didn't have a printed and laminated bookmark (just one). The next day, Josh called to say my bookmark was ready. I was surprised by his call because I didn't expect them to work on my project without my knowledge. Anyhow, I went to pick it up and it wasn't quite right because the bookmark had trim lines for cutting. So, Josh went ahead and said he's reprint it. I told him to bring it to me so I could cut it (they were going to charge me for every cut making the entire project cost $15 for a 2x6 laminated bookmark), but he insisted he would cut it for me at no charge. Then he laminated and gave it to me. It was finally done and I was happy with it. I wasn't charged for the runaround the day before, but I thanked Josh for his great work and I appreciate Donna (the manager) for making things right with a customer. read more

The quality of service is above and beyond. Scotty Conrad has assisted me on multiple occasion. His customer service skills are amazing.

Do not allow yourself to be placed on "hold" during a phone call. Their hold music is obnoxiously loud and an assault on hearing. I placed a business card order. They charged me $20 and said I'd receive a "proof" email within 24-48 hours. Three days later, I called to ask where my email was. They sent it then. I wanted some changes to the proof and sent them back immediately. Three days later I called to inquire where my response was. They never opened the corrections I sent, but I received my response shortly after I called. I then placed my order on line. Again, three days later I called to check on my order. I got the "what order" response. After location the order they never responded to, they said they'd have my business cards ready later in the day. Conclusion: next time I'll buy the card stock and do the darn things myself. read more

I went her today looking for thermal cash register paper and they didn't have my size in stock. I ask the 2 girls in the photo center for help and they were very friendly and helpful. I will be back to get some banners made. read more

Went in today to buy a laptop for school and the staff was very helpful. Everything went smoothly and he answered all the questions I had.

I love my staples, whether it is a computer that I need or just the ink for it, or the paper, it is always in stock, with a good variety, anything in the office supply line they have and are reasonably priced, I also love the coupons they send out if you register for them, they are well worth your time. Thank you Staples for good performance, high quality, and availability. What would I do without you? read more

Every time I have been in this location looking for computers, printers, routers, etc. I have always received really good and very well informed service from the staff. I have used their printing services a few times and the same can be said for them as well. read more

If you go into this location I hope you are not helped by Craig, this salesman needs to get a different job where helping customers is not involved. Absolutely the worst customer service from salesman I've ever seen. Leave your bad attitude at home read more