Words can't express the level of dissatisfaction I have. I don't even know if staff are professional and understand how to perform duties as required. Came in for adjustment on glasses and it was as if I was asking them to perform brain surgery. Lady was absolutely rude. I asked for someone else to help. He was definitely more polite, but he cannot make up for the lack of knowledge, efficiency, and service that she provided. Then she complained that she shouldn't be doing my adjustment after 6PM. She complained that she had to close by herself. Although I sorry for her situation as a customer I did not need to hear that and should not have felt her frustration reflected in the service provided. I would never ever go again. read more

Located at 1790 Scenic Hwy Suite B Snellville, GA Mickie was very helpful and knowledgeable about the inventory and she greeted me with a smile as I entered the store. Call ahead to ensure that your medical insurance is accepted. They have beautiful eyeglasses and if definitely recommend this location for all your eyewear including sunglasses. read more

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Dr performs eye exam virtually. Is this even legal? Quickly went somewhere elsewhere.

TERRIBLE, do not come here!!! Their eye exams are virtual, no one is in the room with you. They also force their promotion on you and do not take a no for an answer. Just terrible place, I should have gone to Walmart at this point. read more

Wish I would have read the reviews prior to my appointment. I was not feeling this place at all. The person that did my exam was terrible, She was speaking extremely fast, with an accent, so my appointment felt very rushed to the point that I am scheduling to have my eyes checked again. The deal they are running is not really a deal, the up-charge on everything. I walked away with a $370 dollar quote with the $40 frames so I decided to pay for the rushed exam and walk away. I wouldn't recommend this place. read more

Great costumer service, I didn't wait long to get my glasses fixed and everyone was so helpful & kind.

Top notch customer service! Marcie was very attentive and helpful personalizing my experience with finding the right pair of frames for me. I had never had to wear glasses before but now and she made the whole experience less daunting. The hybrid exam with a tele medicine doctor was a bit different. Marcie was there through it all. She gave me a thorough explanation on the what and whys to my prescription lenses, as it was all new news to me. My glasses will be ready for pick up less than 2 weeks. Can't wait to what a difference they will make! read more

This is an updated review because I left my original review on Google. Apparently they're temporarily closed. My contacts have been ready for 2 weeks and I wasn't notified. I recently had knee surgery and could've picked my contacts up prior to my procedure. While I'm out, hoping I can pick up my contacts, I notice they're temporarily closed on Google. I call corporate and my contacts are at the other location in Duluth? The receptionist seemed unsure if they were in transit or what the situation is. I also wasn't notified via email or phone call of this situation. It's just frustrating when the communication is subpar and I'm having to go out of my way to get my contacts. read more

No optometrist in store. The virtual person diagnosing was an optician himself. Quality of lenses wasn't neat, a lot of shavings and twirly pieces read more

The lady who helped initiate the service was just fine, although she smelled like smoke. With the offsite doctor, the length of the entire appointment lasted two hours. Then, they wanted to sell me glasses and contacts. No way. Knowing now the whole thing was a cluster and the person that was helping me actually admitted her management was wanting her to push customers to make selections they didn't want (not her fault), the real chances of the prescription being of professional quality is probably low. Regrettably, because of the sunk cost, I'll go get a second opinion....this time at a quality company. Lastly, when I got on to the internet to get to this website I saw some reviews. Wow.....very harsh and telling. read more

Where are my other pair of glasses!? No one from Stanton is communicating with me at all!!! I had great experience with eye exam and with salesman who sold us glasses BUT extremely disappointed with after service! I received one pair of my glasses but NO ONE can tell me where or what is going on with the 2nd pair!! It's been at least a month since they were paid for so why does no one communicate with us about the 2nd pair!! read more

Walked in to get an contact exam, but was immediately rushed with an offer to get a "free eye exam". After asking for clarification that "free" meant 'with a purchase of a pair of glasses'. I was then quoted for an actual exam price. Then I had to ask for clarification on being able to use my insurance. Why are you, the employee, making it so that the customer has to ask all the clarify questions? It would be so easy for someone with no optical experience to get taken advantage of here. My second reg flag was seeing a second employee come out of the backroom, talking about "she wants to be so rude while we're looking at some glasses, I'm not here for that attitude" or something like that. Another employee asked if he was talking about a previous customer and he said "mmhm, and she can go to hell". The second employee told the first to shush and then waved him over so they could huddle and have this conversation quietly, BUT STILL ON THE MAIL FLOOR. First of all, I get it, some customers can be dumbasses. I'm not gonna lie and say I haven't vented about customers multiple times, but I'm not stupid enough to do it on the main floor in front of other customers-- like go to the backroom. Was hoping to get contacts and desperately needed some new frames as well, but after reading these other reviews, I'll just make the drive to another more trustworthy center where I know I'll be well taken care of. If y'all need a great recommendation, visit Ferdon Family Eye Care. Stay away from this place because I promise they don't care about you and won't give quality service at all. read more

Should have looked at ratings before going to Stanton. Got exam (virtual), ordered glasses, still waiting after 4 weeks for delivery. Promised in week to 10 days. Probably wont be correct even when thet do arrive. Fingers crossed. read more

I truly had a wonderful experience. The entire staff was bubbly, helpful and assisted me through the process. I'm aware in advance the long wait time for my eyeglasses due to the pandemic. As a medical professional, I was very pleased. I also feel that if I was to incur a problem , they would expedite my concerns and do their best to make me a satisfied customer. I'm glad I didn't read any of these and stumbled upon this location. read more

I wasn't feeling this spot the moment I stepped in. I came in with my mom, who was heard about this place with whatever 2 for something deal they had. We walk in, and the door opens all the way and doesn't close - instead of being greeted by the person who works there with a "hello, how can I help you?" she says "the door is broken, just pull it up." I looked at her and said "umm, you can pull it up." Like I don't work there, get the door fixed if it's broken. We stayed for a few more minutes and she asked my mom to sign into some form without any context. Bottom line, the energy here was off, the customer service was bad, and I hope they don't treat other people like that. But obviously they do according to all other negative reviews seen here. Spend your dollars at spots like eyebuydirect or Zenni. Affordable frames that are much nicer and fashionable than the selection at this place. read more

My first time going to this store to update my prescription, while making the reservation via phone I confirmed with the representative that the cost of the eye exam was going to be $45, which was fair as all other eye exam places charge about the same. In store, they attempted to charge me $95 for the eye exam. I told the employee that I was quoted $45 over the phone and the employee said that I was speaking to their call center abroad and they do not dictate the prices, what? So I pulled up the fine print on their website that clearly states the price to make sure I wasn't reading things wrong, I also even mentioned the fine print IN-STORE that states "A customer will charged up to $55 for an eye exam" The employee then says they didn't know what i was talking about even after reading the fine print. Even their BOGO glasses deal comes with a free eye exam for $59.95, how is the eye exam itself being charged for $95? The manager did let me off with $55+tax for the exam but still it was quite troublesome. I am not the one to write negative reviews but i would like to let people be warned of what they might walk into. read more

This was my first time going to My EyeLab, and I was pleased with my visit. I arrived 20mins early, but they still served me immediately. The whole exam process was simple, and everything was thoroughly cleaned. Staff was helpful and encouraging when I needed opinions on what frames to choose. They explained everything well. I would definitely go back. read more

is 0 stars an option? just throw the whole store away the quality is trash the employees are worse then the trash they sell. after waiting two months for my personal frames to be found after being lost in there lab getting a replacement pair that was lost in transit and a refund because of there negligence. one pair came in bent the other pair completely comes apart and even with a warranty they expect you to pay again to have the garbage fixed properly the way it should have been the first time. i've seen plumbers handle crap better just saying. and the manager herself is a clown at best and yet even the circus wouldn't hire her, that's why she's there in the first place read more

Stanton Optical - Eyewear & Opticians Near Me - Snellville, Georgia

This place definitely should be rated a zero. The entire business model is misleading. The management is horrible to deal with and they do not honor the return policy. Cheap overpriced Product. Run away fast! read more

The staff was great. They got me in without an appointment. They also worked with my husband on the price so we both got our glasses at the price we could afford. That goes a long way in business practice these day's. read more

1 star because they didn't have the services I needed. Theyre not like Americas Best they don't look in your eye (eye test) they are only limited to the prescription, yet they ask all these questions about any issues I have which I listed and they were not addressed because of the limitation of services they provide. If I would've known this I wouldn't have went. Its not worth it. You can pay $99 for contact and glasses prescription at Americas Best and even get sample contacts. I haven't been to AB in 2 years so not sure if they're still doing this but that is a much better deal even without the sample than $89 and a prescription with no form of eye test from My Eye Lab. read more

I went to Conyers store and got eye exam. Had my own frams. so I just did the lenses. Each time I wore glasses, they were blurry, I could not see out of them, after a few weeks, I went to another eye doctor. They did an eye exam and told me the reason I could not see out of the glasses, is because the prescription was wrong. I called eyelab and let them know, but they said I was out of the 30 day period and it was nothing they could do. I spent almost $200 for the wrong lenses and they are telling me their is nothing they can do. read more

I have worn glasses and contacts for 20 years and this was the best experience I have ever had getting an eye exam and new frames! Shelby was very professional and kind and she explained everything very thoroughly. She and her counterpart ran the whole floor quickly and efficiently. I normally end up at an eye place for several hours but it took only about an hour from start to finish. I will definitely be back! read more

June 10 2020. On March 11 2020 I returned two pairs of defective glasses under my warranty. Their poor quality coating started peeling off. Here it is June 10 2020 and I still have not received my glasses. I have called their too free number. I push the number to connect with the local store and they disconnect my call every time. I call back to use the general customer service number and have held for over an hour each time and nobody ever pucksbup. No emailed their customer service site and just get a stupid generic message to call them at their useless toll free number. I have reversed the charges on my credit card and now plan to take these people to small claims court to get all my money back! STAY AWAY FROM THIS PLACE! read more

God is so Good because they're awful customer service saved me a whole lot of heartache and pain. Save yourself time, trouble, and patience. RUNNNNN Away. read more

B U Y E R B E W A R E Do NOT go to this lab. They will happily take your money but will give you the run around on when you'll get the product you ordered. My son placed his order 3 1/2 months ago for a pair of eyeglasses and sunglasses. The order came in at the end of January but the lenses in the sunglasses were not tinted. He's yet to receive his glasses and there's still nothing that has been done. He's called weekly to check the status and the majority of the time he has to call from a different number to get anyone at the store to answer his call. He has requested to speak to the regional manager (no response there) and has also emailed their customer service. Customer service originally said a few weeks ago that his glasses had arrived to the store and the manager would be calling to schedule a pick up time. We emailed back to inquire about the status setting as the manager never called and got a response that the glasses are still at the lab. It has been such a headache trying to get his glasses. Covid robbed him of the remainder of his senior year and now My EyeLab has robbed him of his hard earned money. After speaking to a few people about this business, it seems like this is their norm. I'd suggest going to Carlin Vision. Far superior customer service there. read more

This place is horrible. I just went to pick up my glasses 15-20 mins before they closed. And picking up glasses takes 5 minutes at most because I already paid. As soon as I walked in the lady gives me dirty looks. Very rude says to me "this is why we don't do pick ups on Sunday's". Also not to mention my glasses came wrong and the man working there promised me he would make the lenses thin and they came thick of course. I would recommend any other place but here. Horrible attitudes and horrible service. read more

Worst customer service. They NEVER call to tell you your glasses are in, the managers excuses for this are that January tHrough April is their busiest time so they don't have time to give you a personal call that their robocall should have called. Never returning. So tired of business blaming the customer for their incompetence read more

The customer service at My Eyelab was horrible. I went in for the 2 for $59.99 pair of glasses that were offered this summer. While the lady was performing my exam she made a comment and said, "I can't get an accurate reading because her breasts are so large." This was very disrespectful. Not only this the 2 for $59.99 ended up being close to $500. I will not be returning to this location. read more

Went today to update my prescription (long overdue) but I went to them four years ago and got my first pair of glasses. No matter what the doctor did the lenses weren't changing and everything looked the same. I tried to explain to the specialist that it didn't seem like the lenses were working correctly and nothing seemed different no matter what the doctor "did" and the specialist said that the lenses were very different and I need to go see another eye doctor because there could be something changing in me internally that caused me not to see clearly. The only reason I needed new glasses was because my dogs got to my glasses and scratched the lenses. The only good thing I got out of this visit was a copy of my old prescription to take to wherever eye doctor I see next. read more

The absolute worst customer service. The representative was rude and unprofessional. We were informed that they do not provide service to elderly clients over 80 years old. 2 appointments over the phone. Showed up and told there was only 1. No apologies. Dismissed and blamed on customer service. Complete indifference to the situation. First and last impressions, do not recommend. read more

If you do not consent to be recorded during your exam, do not bother making the trip. There is a waiver you must agree to that allows them to use the recordings for commercial purposes, etc.- if they want to. Otherwise you will NOT get a complete exam. I had hoped it was optional, but it is not. I am new in town without a car and had to ask friends and family to give me a ride there and to pick me up. It was truly an inconvenience. Eyelab should let new clients know the details of this procedure before we make the trip there. read more

Went there to get eye exam. I was NOT told that the computer guy 3 states away was not a real doctor. Only a Ophthalmologist can check for glaucoma, rential problems, diabetes brain tumors, cancer, high blood pressure etc.. They ask you to fill out yelp while or at the moment you seem happy. They got my frame wrong completely and could not see well from new lens. The actual frames are so cheaply made. The cost to make frames and lens really run about 1/4th the cost you pay for. Prescription glasses at any store is highway robbery. I just bought a frame somewhere else paid $159. Later that day I looked it up in line. The real consumer cost is $49.00 read more

DO NOT GO HERE!!!! Would give this place 0 stars if I could. 1st thing it smelled so bad in there 2nd they never gave me my license back 3rd I waited 40 mins before getting seen 4th there wasn't even a doctor present, I was videochatting with a doctor that was a female 4th that same "doctor" was not the same doctor on my prescription 5th they gave me 2 different brands of eye contacts. Also when I tried to call the scheduling department gave me a direct number that didn't even work. Very bad service. Will never go here ever again. read more

I would rate this place a zero if I could! On the first day we went in for our scheduled appointment, it took over two hours to complete the insurance verification and ONE eye exam. During this visit I listened to a frustrated employee argue with the insurance people on the phone and get frustrated with other employees. The manager and employee also argued about the fact that it was too late to do my contact lens exam although I had already been there for an hour with an appointment. They did this in front of myself and my kids as if we could not hear them. I decided to reschedule for the remaining appointments. They had to redo the exam they already did previously because it didn't "save." We spent another 2 hrs to complete all the exams and then had to wait again just to receive the prescriptions. I would NOT recommend this place to anyone!!! read more

First off they accepted my walk in appointment so that was great. Due to COVID and being a new mom I don't like being out the house for a long time and they were really quick! They're very kind people, were talking to me and joking around with me, helping me select my glasses. They had a buy one get one free deal which was awesome. I had insurance but the deals were better ( you can't have a deal with ur insurance) so I ended up doing it without my insurance! There was great affordable varieties which made it difficult to choose though I ended up getting assistance which he got me the EXACT pair I was looking for. I can't wait to receive my classes! read more

If He could my husband would give this location a 0 star, he was given a Perscription that gave him a headache. The frames were cracked and he was told that a new frame would be ordered. It's been almost 2 months And the frames are still not here. read more

This morning I went into My Eyelab to inquire about replacement frames that were ordered over 5 weeks ago. I was met and greeted my a male and female worker. From the very beginning the young lady was short and snappish when speaking to me. She made it seem like I was a bother and somehow annoyed her. Even though I was the only customer in the store. She asked to see the old frames and than complained the she couldn't tell who the manufacturer was, I provided the receipt to help locate the frames information. At this point I was finished dealing with her and decided to only talk to the male worker but she wouldn't stop talking trash to me or about me. I asked why are you still talking and she said it was her right to talk, true but not to argue with the customer that is trying to get what she paid for. Her continual talking and mumbling made me so uncomfortable that I just wanted to leave and not try on the new frames. I realize that I'm only one customer and it will not make a difference if I never return to do business with My Eyelab. But I know I won't be the only customer that she does this to if she's not trained in customer relations, interpersonal communication skills and conflict resolution. This whole situation was horrible. read more

My family went there to try out since at the time is was pretty new. They had some promotion that the eye exam would be free with a purchase of I think 2 glasses. Well it went from something I would have spent at LensCrafters about $200 (my Rx and brand name frames) to them charging my dad almost $1000 for himself (dad) brother & sister. Do not go here. At all. All they care about is making a sale. I speak always very awfully of this business because who in their mind got $1000?! My dad later made an appointment with his precious eye dr & all 3 of their Rx's were VERY OFF! My recommendation go to a LensCrafters or even Sams Club! read more

This is not somewhere I would advise a friend or a even stranger to go to. It was made clear to me on the "guaranteed date" I would have my glasses is MERELY a suggestion and certainly not something they care enough to honor or apologize for missing. Their customer service leaves much to be desired. Even today, when I took off work to come in to get the glasses I was promised just yesterday, they still failed to tell me that they only had one of my two glasses ready. The lady I spoke with was cold, curt and rude. She couldn't even have bothered to check to see if my glasses were truly in. Truly worthless experience. Take my advice, go somewhere else. read more