I had an appointment with Dr. Rothbloom about two years ago. Initially he seemed pleasant, but over…read morethe course of the visit his manner felt condescending and dismissive. I did not feel listened to or respected, and the overall experience was uncomfortable. During the visit, he suggested bifocal contact lenses. I declined. He then told me that the contact lens prescription he arrived at was "the best he could do" because my eyes were "in between." The contacts were uncomfortable, and I struggled to see clearly both near and far. I remained in that prescription for about a year and a half, assuming the issue was my eyes rather than the fit. Recently, I saw my longtime optometrist, who reviewed that prescription and told me it was not an appropriate fit from the start. He restarted the exam from scratch and fitted me with a completely different type of contact lens. The improvement in comfort and vision was immediate. He also explained that bifocal contacts should not have been suggested to me based on my age and what he observed during the exam, as they were unnecessary. This was one of the most frustrating experiences I've had with an optometrist, and I'm relieved to be back with a provider I trust now that I've moved. I'm sharing this so others feel empowered to seek a second opinion if something doesn't feel right.

Recently needed new glasses/prescription and went to Rothbloom in Smyrna, GA…read more The facility and staff are five stars. The optometrist assigned to me was Dr Karen Shah. He was/is outstanding. His customer service skills and what you should expect and the time he took to make sure my prescription matched and what I needed was/is perfect. Highly recommend. 100% 5 Stars...!!!

Windsor has moved to an even more beautiful location! Now across the street in its own stand alone…read morestore, the shop is gorgeous inside. Beautiful touches for the comfort of the patients throughout the spot and the same great service. Staff are lovely and helpful. As always Dr. Patel is the best! She leaves no detail or potential condition untouched, never upsells, and always wants the best for her patients. Highly recommend!!!

Dr. Patel is wonderful. She's kind, patient, welcoming, and knowledgeable. She takes the time to…read moreknow her patients and you know you are in the best of hands with her. Her office has the latest equipment and her staff is kind and well-trained. I'm so glad we found her!

Dr. Cohen is definitely the best to fit you with contacts! His entire staff is welcoming and warm…read moreand supportive. I forgot to take my contacts with me for a dance competition in Atlanta and I thought I would have to drop out because I don't dance well in glasses!! I called Optique to see if they could help and they gave me samples in my prescription to last the weekend. Optique is amazing!!! My sister picked them up on her way to watch me compete and I was so relieved.

From Mallory at the front desk and Jordan the medical tech the process was seamless. Mallory is…read morethe perfect person to sit at the reception desk. She is kind, personable, and she has worked there for a long time she knows everything. Jordan is the perfect person for her job, she is so conscientious, pleasant and so very personable. And Dr. Shah is so friendly, intelligent, and personable. He explained everything so clearly. I highly recomment Optique. And they don't dilate your eyes!

Everything was great from the greeting when I walked in the door, to the initial test, great…read moreinteraction with the doctor and then the assistance I received picking out my new glasses. Overall outstanding service!

Update- our sons glasses are now cracked after less than a year, never dropped, just poor quality…read morelenses from a business that should do better. Avoid this place, poor quality, great service.

Professional staff with expert knowledge. This practice came highly recommended and absolutely…read morelived up to the expectation.

Beautiful, clean office and the staff was very helpful and friendly. Dr. Janelle was so thoughtful…read moreand engaging. I found my new favorite optometrist!

I stopped using this location over a year ago and just received a bill for something I never…read moreordered. I haven't been for an exam at this location for what I believe is over two years. I don't know why they're sending me a bill Beware this is not the same company it used to be when the optometrist owned it I'm going to have to call them up and find out why I'm being billed for something when I haven't been in the building for over a year and a half or two years they had a location near McDonough, but I have not placed an order with them for over a year and a half or two years now at this location and I am concerned this is some sort of shenanigans and everyone should be aware you have to approve an order in writing or sign something before they bill you

I used to like this practice but im done and looking for a new eye doctor. Dont waste your time…read moretrying this place; they have turned pretty bad the past few years. Been having issues with my annual prescription since December. Every time i go try the glasses on, the prescription doesn't work. For this reason, two months ago I ordered a copy of my old frame so at least i can transfer my current lenses. I thought that would at least solve the issue temporarily since they have not gotten it right with the new glasses, but to my surprise i was told there is no note any where of my frame being requested or ordered, neither of my many failed visits. The lady on the phone was very rude and kept saying we have not picked up the glasses since january, and whoever saw us before is not working there any more. As if it is our fault an employee leaves. Where are the notes? Where are the records of patients' visits? Do they go away with the former employee? Or they are just very unprofessional and try to cover it up saying some one who doenst work there any more is getting my prescription wrong for the third time? Not to mention they got over $1,000 from my insurance in this last appointment, and i still paid over $200 out of pocket for something i havent even received yet. Very very done with this people after being a loyal customer for many years. The current team is totally different from before

I decided to get vision benefits this year with my employer and needed to use it before the year…read morewas up. So I finally went online to find a place I could get an eye exam which led me to Rothbloom Eye Care. I saw that they had availability when I was free and I could easily book my appointment online. After about a 15 minute ride, I pulled into their parking lot which had plenty of available spacing even though it still appeared that they had a lot of customers inside. Once inside, I checked in and was called within a few minutes after my arrival. After that, the proceeds was very efficient. The eye exam ran like a well oiled machine! I'm glad I found this eye care facility and will be back next year for my annual exam.

i cannot recommend this practice enough! I see Dr. Gilliam for my annual exams. Mid year I…read moreexperienced an acute incident and left a message after hours. The front desk too ownership of the issue and got me scheduled immediately. I even got a call from Dr. Gilliam after hours to see how I was feeling post visit. I hope you never have an eye emergency but if you do call Rothbloom/Dr. Gilliam.

12/30/24 Cumberland Mall Location (Inside Lens Crafters)…read moreI have been going to the Atlanta Eye Group for my annual check up for years now. First, their scheduling system is one of the best I've seen. Not only do they issue text reminders , you can schedule your own appointments based on availability. The Doctors actually remind you and do not rush you off for the next client. Everyone is pleasant and professional. You first arrive for check-in at the back of the store and shortly after around ten minutes or so I was called for the various eye test to check my retina and to see if there was any change in my vision. You were then escorted to another room where you wait for the doctor to perform eye chart testing, and go over the results of your eye test with you. My doctor is always pleasant, and she spotted a change in my retina which she informed will be monitored and make sure to compare it to last year's test. I always feel heard, and that I'm getting quality care when visiting the doctors here. My prescription did increase a little bit in my left eye however it was not enough to need to change it at this time. However, it didn't stop me from getting a new pair of glasses because after your visit your then provided more information based on your insurance to either upgrade your current pair of glasses or purchase a new one. So of course I got excited and purchased a pair of Meta glasses! Check on your aging eyes at this location. You won't regret it! Con: since this location is in the mall it can get pretty busy and you may have to wait a bit to get your prescription glasses order completed.

This clinic will ignore your prescription verification request if you do not order your glasses or…read morecontacts through them. After my appointment, I ordered my contacts refill through 1-800-CONTACTS because they were significantly cheaper. Atlanta Eye Group never returned their request to confirm my prescription, so I was sent the wrong prescription (+2.50 instead of -2.50). Thankfully, 1-800-CONTACTS is used to this unethical practice and has agreed to replace the box with my correct prescription for free. It is absolutely unethical, unacceptable, and negligent for a medical practice to ignore these requests. Thankfully I had a few old contacts I could wear in the interim, but I will never return to this clinic.

I visited this establishment today as I had an appointment for my son. There was an issue with…read moreinsurance, so I sat down to give them a call. I also had my 1 y/o toddler with me. While on the phone, my toddler started to throw a tantrum. One of the ladies asked if she could walk my little one around. Though im usually hesitant with others carrying my child, the nice lady gave me a warm presence and I allowed her to walk my baby. Another young lady also helped entertain my baby, as they had to help customers. Actions like this really restore my faith in humanity. Unfortunately, things did not work out with my insurance (nothing on their part), but I will forever be grateful for what those two young ladies did for me.

This is the first review I have ever wrote on anything ever. I have never had a worse experience…read morethan how I have been treated at this establishment. I went for an eye exam on Jan 5 and have still, as of March 13, still not received the glasses I paid for. Throughout the experience they have been very dodgy and deceitful and when I can get them on the phone it's always a different story. There was a "glitch" in the system, "It's just a busy time", "your lenses were done improperly". It's been total incompetence or deflecting blame. And guess what, still no glasses or any recompense other than we can offer you a "goody" bag when they come in. I would prefer customer service with integrity and ....I don't know...the GLASSES I ordered which was the whole point! So frustrated and dismayed.

Our appointment at the Marietta Eye Clinic was terrific.  We are so excited to have met these…read morewonderful employees.  They were wonderful and made us feel so happy.  Please commend Sara Kaplan, PA-C, Cheryl McCoy, Mercades Williams, Rose, Fribson, Emily Barnhill.  They blessed our day and we are so grateful that we had the opportunity to meet each one.   They helped us so much. Thank you to these wonderful people.  God Bless All Of You and Your Families, Joe and Bebe Burnett ​

I have been a patient for a few years. Was having a problem with my vision as well as with my…read moreglasses. I called in Apr but the soonest they could get me in was Jun at Marietta location so I confirmed it. 4 days prior to the appointment date they called me and cancelled because the Dr was on vacation. Re-booked for the next soonest availability in July at Canton location. Two days prior they called again to cancel due to double booking! Offered to re-book for Aug. I'm clearly going to find another eye clinic!