I would normally never give a place 1 star during the issues that are going on right now but this place deserves it. The employees are very rude and made us feel like we were being an inconvenience to them. Yes, they were busy, but that doesn't mean you can't still be friendly. They said my contacts would take about 14 days to come in which is fine. They gave me a trial pair so no big deal. I get a call saying they are in so I go to pick them up. Only 1 box had come in. I can now change my right one but not the left. Keep in mind I ordered colored lenses. So basically I can't even change the right one. I already have green eyes but wanted to be able to see the lens if I drop one so the green lenses only change the color slightly but it's enough to make them two different colors. So my question to Stanton is, why do you call someone to pick up their order when you only have half of it?! read more

La mía fué muy mala experiencia, desafortunadamente no obtuve ni buenos lentes ni buen trato, regresaré los lentes y pediré mi dinero de regreso, me dijeron que el dinero del exámen no se regresa,ni modo pero no volvería a ir con ellos ni lo recomendaría tampoco. read more

I will give them -100000 if I could they are thief's i ask for refund for they eyeglass I didn't received within a specific time. They said i will receive my refund within 3 weeks now its more than 3 months & everytime i call them they tell me we are escalating the sending process. Please avoid this please what they try to do is scam you there 59.99 two eye glass deal is straight scam too. They try to sell you cheap eyeglass for top dollar read more

This place has helpful staff and good deals but the way that it is run is terrible. My glasses broke and I've been waiting for a pair of glasses for three weeks. They told me they would be here 5 days ago. I have checked every day since they said they would be ready and they still aren't even here. I called to check if the store was open with the bad weather conditions and the customer service told me it was. I drove 25 minutes to the store just to find that it had been closed all day. Didn't even matter though because they still didn't have my glasses anyways. There's no way to call the actual store as well so it's pretty much impossible to get in contact with them. Just a bad experience. Glasses should not take more than 2 weeks to come in. read more

If I could give zero or negative stars I would! I should have know by the reviews to stay away from this place! I went in as a walk in and they stated they could see me, it would be a 30/45 min wait. I started looking at frames while I waited. It took them an hour to get me back but then another hour and 1/2 or so to get my prescription so I could order my glasses. I had already invested so much time I just waited it out. I picked out my frames and because of covid I was told I would receive my glasses in 7-10 business days......well it is now well over 2 weeks and I'm still without my glasses. I called on Friday asking where my order was. I was told call back on Monday I called back on Monday I was told call back on Thursday. I called today and basically I got the run around and no idea where my damn glasses are. I asked to cancel the order and I wanted a refund. They said they would refund me minus my exam!!! Oh and they already filed a claim with my insurance. So now I have no glasses and until they reverse the claim I will not be able to use my insurance at another place. To say I'm upset is an understatement!! I DO NOT recommend this place!!!!! read more

There is NO Optometrist in the entire building!!!!! I was there for three hours and Skyped with a "doctor" that spoke broken english. Majority of staff was polite. I did have to ask them to clean the lenses off on the machine because it had mascara on it from the last patient that FaceTimed a "doctor". I went in the day before with an appointment, but "the doctor was out of the office due to a family emergency". So rescheduled for today and was told my exam was comped/free. So I tried to leave with my perception but they wouldn't let me!!! They told me I had to buy contacts from them in order for my exam to be free. NOT A SINGLE CUSTOMER LEFT HAPPY.. trust me, I was there for 3 hours sitting close to the register. Go spend $20 extra and see an actual doctor!! And don't believe the 2 for $64 or any of their other promises....lots of fine print!!! read more

The shaming commercials are going to be their downfall. I have to say when I saw the first commercial I was appalled at what I saw... shaming is taboo and should be punished. Seriously you need to engage a professional campaign advertising agency to get my attention. read more

Had an "appointment" at 3:45. Showed up at 3:30 and was told I would have to wait at least 45 minutes behind the "walk ins". I asked what was the point in making an appointment? Their response, "Our in house doctor is not here." Wow. Stupidity at its finest! read more

Horrible service. I had an appointment at 1:15, got in at 12:50 and two hours later still no one has helped. Don't recommend

I would also give a zero if I could. Me and my daughter went on August 26 and till this day we have nothing. Pd 369.00 and no contacts or glasses. I just called just now which is Sept 30 and they said it will b another 7-14 business days. Omg so then I ask for my refund, then they want to say they keeping the 89$ for exam and the rest has to b in store credit. Such bsssss and then last wk some other lady said she would give me a 6mths free for the inconvenience. I'm sooo pissed off right now. And I pd 369. And she wanted to say I only pd 269. And when I called I was told that the exam was free plus get a 50% off if I buy some frames which I did. Wtfff I wouldn't recommend this place to anyone else. Please read these posts. read more

Very disappointed! Needed a new prescription for our daughter, she has been wearing glasses for almost 2yrs. First, when we walked in, we were totally ignored. Several reps. were there and all busy with customers, not even a greeting. So we came again after scheduling an appointment, and they would not see our daughter. Turns out this place cares more about their rules than about sound business practices. They sent us away because our daughter is one month short of being 8, and they only see patients 8 and over. I guess they don't need the business bad enough, if they send away a paying customer, in need of an eye exam, cause she is a few weeks short of their age requirement. I was shocked and never going again to this place. read more

Very misleading! Sent an employee here to get glasses. No buy one get one free, had to pay for 2nd pair of lenses and she was sent home with chips in the glasses. Was told it could take 2 hours or a day to fix the problem but no guarantee. They even mislead me when I paid for the glasses over the phone with my credit card. If it's too good to be true it usually is! read more

Honestly, if I could give this place zero stars I would. This was honestly the WORST experience I've ever had from start to finish. My exam was literally worthless. My Dr. wanted to get it done as fast as possible and didn't even take his time to find the CORRECT prescription for me. Gives me some bs prescription for contacts gives me a trial pair and sends me home. I get home, give my eyes some time to get over being dilated, and still after they were back to normal my contacts were not correct. I go to see a different man, before they close, and he flat tells me that the contacts I was given at Stanton were not the right prescription, in fact they weren't even contacts for the astigmatism I have. He gives me a new trial pair, and I can see perfectly. Not wanting to waste any more money than I already have, I take my NEW prescription to Stanton and simply ask if my contacts that were ordered and my glasses be changed to what I was given. And naturally I was given dirty looks, the front desk lady rolled her eyes at me, and the Dr. that had examined me was absolutely rude, and basically said the new prescription I was given wasn't gonna change anything for me and I should have just sucked it up with my original prescription. Whatever. They change my contact prescription, and I double check, I literally ask "you changed the prescription for my glasses as well, correct??" She looks at me rolls her eyes and says "yes." So I assume that I'm going to get what I literally asked for. What was literally on a piece of paper in front of them, and GUESS WHAT. I go to pick up my glasses today, come home (because I had contacts in when I picked them up, can't drive without them.) and they're THE WRONG PRESCRIPTION. This has been the worst few weeks dealing with this place and I will NEVER get my contacts, or glasses here again. I'm literally so upset that I had to in the first place, simply because I could not get my money back. Do not go here, you will wait in line for over an hour (even if you have an appointment) and you will be disappointed as hell. read more

This place is a joke. You don't even see a doctor. The do an eye exam via cyber space. Worst exam experience ever!!

First experience was bad. Came in 9-4-18, used my brain(people take notes on this it will save you time) and BROUGHT my prescription and it took maybe 35 minutes to pay for everything AND walk out with glasses after paying in ten minutes. Definitely made up for it. Brandi took care of me read more

A one star only because the people working here are at least friendly. Other than that nothing good to say about this place. They put the wrong lenses in my kiddos glasses. Told us they would fix them and have them ready by the next day. Went back they had lost the frames. Pick out new frames should be ready in 10 minutes. Here we sit an hour later! read more

About a year ago I ordered glasses and contact lenses from this office in Lubbock. It took 2 months to get my glasses after they messed up my prescription. I checked in with Stanton Optical to get my glasses within a week and they were not done, then after several weeks the order was lost, so we ordered again... Then I was called by the call system to come in and get my glasses and they were not there. So, I asked if we could expedite the shipping, and they refused. This didn't even include my contact order, which was messed up as well. I have been in bifocals since age 3 and I am now 38. The script for my frames did not have bifocals because they were not recommended. This was a bad idea. Recently, for some odd reason, I decided to go back. Leah was absolutely amazing. However, I went in to follow up to get a new script and it was back to the same old bad service. An employee yelled at me and told me off after I was fed up. I asked Dr. Yhang a question in the back and he refused to answer my question even though he was looking at my script right in front of him. He talked down to me and was short and rude. It goes on and on and on. I just asked him why he thought that my previous script did not have bifocals when I have had them all of my life and he said he wasn't my dr. and would need an exam. I was completely willing to have an exam, but he was very pompus and arrogant and talked to me like I knew nothing. I have canceled my order there and will never be back. It is sad because you the good employees who lose the commission because of all of the bad employees. Typical corporate office. I should have known better:( read more

We went because there was a Groupon that made it seem as though we could get a pretty good deal. NO DEAL WOULD BE WORTH GOING. First of all, the Groupon was a rip off. We ended up doing the minimum and walked out with two pairs of glasses for $370. The customer service was atrocious. There are other places in Lubbock on the same price range with MUCH better service and products. read more

It took nearly an hour to find out whether or not my glasses were ready to be picked up yet. I was hung up on once, then on hold for nearly twenty minutes after that. I decided to go in and ask about it since calling wasn't working, and I had to sign in on a waiting list to be assisted. It makes no sense. ‍ read more

This place is aweful. Had a appointment to have a recheck. They don't have a actual doctor just someone on screen that speaks bad English. Never got glasses adjusted since they wanted me to wait in line again. Never again! read more

I will never shop here again! 1. 2 for $69 is a lie. Unless you want plastic toy glasses with no lens! 2. They gave my husband the wrong prescription and his frames keep malfunctioning. 3. When the mistake in perscription was discovered during a visit to fix the frames, we were informed it would take a few minutes to fix. After waiting 1 hour, they informed it would take 3 days. Now we are here and they can't find his glasses. (Finally found them and no changes had been made to lenses) $375 wasted but a good lesson learned! DO NOT SHOP HERE!! read more

I went in in Jan.2019 to get glasses and a year supply of contacts, everything went well the employees were nice and very helpful. After a month I never received my contact so I went in to the store and was told the order was NEVER placed the lady told me she'll order them and they'll be in an about 5 day, fine. Well two weeks later still no contacts, so I called the store (btw I live an hour away from the store) I got hung up on 2 times transfer to a machine 2 times and then finally got told my order still wasn't placed‍‍ so I'm going back to get a refund and taking my business elsewhere and I wouldn't recommend this place to anyone else, and we paid quite a bit of money just for my order to never have been put in. read more

This is the worst place ever. Bought glasses there but could not get repaired because they "don't carry the screws for those frames". Ordered a different pair because the screws kept falling out. Ordered on 9.28, no phone call or nothing. Called on 10-24 and of course they are there, but couldn't tell me why they didn't call to say there were in. Verified phone number; yep it was correct. So what the crap. Only reason went there is because insurance told us that was where to go. NOT EVER AGAIN!!! I will pay out of pocket before I go there. read more

Came here without a apt. They took me in. Great customer service. Went to two other places before i came here. Was not too happy. This place is clean, great customer service and great deals. I will come here all the time. I saw Dr May. Amazing Dr. He explained everything to me. A+++ I was little worried at first. Being here from Chicago and having to go to a new place but they made me feel very comfortable. ..Thankyou read more

I would give them a zero if I could. The dr for one rushes to try and get you out of there. I have gone there 4 times now to get my contacts corrected and this last time was the last straw. For one you can't even talk to someone at the store you have to talk to third party who leaves you on hold for 30 mins. I was told my trial was in so I drive 20 mins to the store and put them in and still can't see. I was then told that these weren't my contacts and that my trial hasn't come in. The whole time feeling like I'm the mean one that I'm upset that they can't get there stuff right. And I still have no contacts and they won't refund my money. read more

This place is absolutely horrible. The wait time is ridiculous. My Daughter's appointment was at 5:00 pm, and we did not leave until 6:50. It took almost 30 minutes just to have someone become available for us to pay. I have had to reorder the same pair of glasses twice, because they keep breaking. No one talked to my Daughter about how to take care of her contacts. This was her first time wearing contacts. My Daughter also had her SECOND pair of glasses adjusted, because the side piece keeps getting loose. The first pair of glasses are being ordered secondary to them breaking. I DO NOT recommend this place at all. read more

The staff is horrible. They do not call when your glasses or contacts come in. If they dont know an answer to your questions and you ask them to find out tbe answer they'll be rude. They're pushy and try to upsale everything. read more

I had an appointment over a month ago. I ordered contacts the same day. After almost three weeks of waiting for them to arrive, I called customer service where I was told it was because of the virus. This was a lie that was verified by staff when I picked up a pair of trial lenses. Well over a month later I was advised they were given to another customer but Wild be there for pick up that week. Also a lie. I had to go in to the location again for yet another pair of trial where I was told something completely different yet again. And that my contacts had just been reordered two days ago. I was told repeatedly that they would be happy to cancel my order and refund my money, this was their way of trying to get me out of the location. I asked if they were going to refund my gas money and time dealing with this and how they thought cancelling my order would make things better. No one could provide me an answer. I have filed complaints with customer service without receiving the promised call back. I have been told that I would be called with updates on my order and never received a single phone call. I asked when I ordered if the virus would prevent my order from arriving on time to which I was told it shouldn't because no one else has had a delay receiving their orders. They tried to give me this same excuse today and I corrected them. Advising that I had already been told, by one of the other managers, that the virus had nothing to do with the delay. Why do companies feel the need to lie and place blame instead of admitting to their incompetence? read more

Worst place ever. Long waits thry didnt make the glasses cortectlt after several attempts mom couldnt see. Dads transition glasses wont transition. My friend cant see. And my sunglasses were not tinted the way i had asked. They refused refuund. Just go somewhere else. We sure wont return. I never give bad reviews but this is the worst place i have been attended at read more

Do not....I repeat do not go here unless you are ready for anything to go wrong because it probably will . Took the whole family in with appointments. Forgot one of us and asked the reception person 4 times over a 2 hour period before basically raising my voice and getting a manager to get something done. They offered a discount which after checking other places probably still paid more here. To top it off they even screwed up my wife's contacts that we ordered...waited 2 weeks and then didn't get our order right so now we are waiting an additional 2 weeks for the correct lenses to come in....like I said go somewhere else, you will regret it if you go here. I would give a negative score if I could . read more

Don't go here. They just can't seem to get it right. Last year my contact order was messed up and i had to order some more from a different place. This year i go to pick up my years supply of contacts and they hand me 4 trial pairs. That isn't gonna last me a year. What about the year supply my insurance was charged? They said they would fix it but im still waiting. read more

Absolutely the worst service we have ever received at a business like this. #1 the employees can not adjust frames to your face. 3 different people could not do it. #2 they never called us when our frames came in, which we do not live in Lubbock. #3 they broke one pair of frames while trying to adjust. #4 when they reordered our frames once again we were not called. They either lost the new pair or sent them back. They weren't sure. #5 the frames that they ordered to replace the ones they lost still have not arrived which they were direct shipping to our house. Been just a little over 3 weeks we have been waiting for them. Absolutely do not use Stanton Optical!! read more

The only good thing about this place is the cheap and easy eye exams. The Drs were friendly and did a great job. Other than that the whole operation is complete chaos. I was the third person on the list and had to wait over 30 minutes just to pick up my glasses. After all that I had to come back the next day and wait another 30 mins because they forgot to tint 2 of the 3 pairs I bought. At 9 am i received a call stating my glasses were ready. At noon when I arrived they told me the lenses were still being tinted.... so disorganized! Most of the staff are lacking in any knowledge of the services and products offered by the company. I will never come back and I will strongly encourage others to look elsewhere. read more

This place is a joke!!! I will give it to them that they got my Rx correct, but their customer service is nonexistent. I have never been to a business where the entire staff acts as if they are entitled to something. They are rude, obnoxious, and do not listen. Will never deal with them again. read more

If I could give this place 0 stars.. I would. Brought in a brand new $150 frame, came back a few days later to pick it up and they had thrown my frame away. They didn't offer to pay for it, they didn't offer credit and they wanted me to pick out one of their cheap frames "at no cost to me". This place is a joke as well as its employees. Spend your money elsewhere! read more

Worst experience getting glasses and contacts ever. Do not buy from here. They take your money then don't deliver the product in the timeframe they give you then just offer excuse after excuse about why your glasses aren't here. Go elsewhere and save yourself the time and trouble! I wish I could give zero stars! read more

Ordered contacts a month ago, they said it would be quick! We went after 2 weeks, because we were going on a family trip and needed for the driver. They did not come in, so we had to buy Glasses, those came in the same day thankfully. After our trip, an additional 10 days later we came to pick up our contacts, apparently we were given a large discount so they were never mailed to us nor did we get a call for an update. The guy (Dravin?) who helped was nice but I will never come here again. Yes we were offered the test contact but it's not a pair for both eyes. Also, the refund will be nailed to us in a month. read more

DO NOT GO! I had the worst experiences, yes, experiences at this place! I would not recommend it to my worst enemy! It's the cheapest in town cause that's what you pay for, the cheapest service in town. First, the wait time is astonishingly long. You wait for hours and see the Dr. Has NO patients in their room. She is just sitting in their. The front desk girls has to tell her numerous times I was ready to be seen. They couldn't find me in the system every time I would call. It took 2 weeks for my contacts I ordered to come in. And I had to call to see if they were in. They said they came in days ago, I was just never contacted. Then I book an appointment, go in, wait, and they tell me the doctor I had an appointment with never works on Mondays! Then WHY schedule me in a Monday? Never stepping a foot back into this place. Wasted all the money I spent there! read more

This place is simply put, the worst. They'll rush your eye exam and charge you for it in the back despite the play on words that it's free. They'll give you the wrong prescriptions and you'll end up paying $300+ instead of the deal you went in for because the 2 for 59.95 wall is so scarce. They'll overcharge you for frames made in China. You'll get migraines because they measured you wrong. When you go to get the promised refund if not satisfied, you'll get the run around about a new eye exam, not the refund you respectfully ask for, not once but twice. They don't care about people. They only care about money. I've never had such poor customer service and I spoke to managers. They were not empathetic to my situation at all. They don't deserve your business. Save yourself and everyone you know from this place. read more

We were excited to get an appointment ASAP for our 7-year old when we found out she was having issues with seeing the board at school. We gave the pertinent info over the phone-- including date of birth-- and showed up a few hours later for our appointment after taking off work and school early. When we arrived, we were informed we could not be seen because Stanton will not see children younger than 10! I don't think it takes a graduate degree in math to realize 2017 minus a birth year of 2009 does not add up to 10. The clinic placed the blame on their corporate office, which they said makes appointments for them, "and is always doing this to us." This may be true, but if so this seems to be as simple a fix as not allowing a computer entry for a patient younger than 10. It's noble to admit a mistake-- but it's embarrassing to admit this isn't the first time this has happened yet you haven't done anything to correct it. read more