very nice and easy experience. Maddie at the front desk was amazing. Had the best attitude and…read morepersonality!! 10/10

They have always been great. I like the Dr's and the optometrist techs. Also, the ladies who sell&…read morefit glasses did a great job for my husband and I. I definitely recommend them!

Dr. Gibson and his staff are caring, knowledgeable and are thorough (but not "thorough" meaning…read morethey perform unnecessary "extras" - that is NOT what I mean!). They provide a wide array of checks on your eyes to ensure overall eye health, no new forming issues, look for any changes that might be indicative of an issue - many of these are their standard practice! They also have a keen eye and have other tests to utilize if there is an indication of a need to confirm or deny any suspicious results. - Honestly, I also enjoy just visiting with Dr. Gibson during the appointment. He is really a pretty neat guy... I highly recommend these doctors!

Eye exam and glasses. Not much of a wait time and dr was…read morevery informative. Front desk person at check out wasn't your usually friendly Texas employee!

My wife and I saw Gaylesu to get our eyes checked and a new prescription. She was very friendly and…read morecourteous. She took the time that she needed to to make sure that we each had the best prescription possible. She is the only optometrist I will see now. Once you have your prescription you couldn't take it next-door to get glasses or anywhere else.

My father went to Dr Burnis years ago..like 25 years ago, and he's had the same glasses all this…read moretime. Well, he needs a new prescription, and he said he'd only go if Dr Burnis was still in practice. I thought she had probably retired, but I found her!!! I'm making an appointment for my dad today...and keeping it a surprise until we pull up to her office! He's gonna be tickled. Merry Christmas Everyone! Will follow up with an actual review

We have been using Dr. Gibson for nearly 25 years. He and his staff are always very knowledgeable,…read moreprofessional and friendly. Never any problems with the eyeglasses.

If there a negative star option I would pick that option. As a nurse on my day off took my 91 year…read moreold grandma who is basically in her child like phase to see David Gibson, As you can imagine the dementia and hard to "understand" simple commands is very hard for her. I suggest you don't see older people if you are going to be a rude and act like a child yourself. I'm so blessed to work at a clinic where we treat all humans with respect and patience. I mean didn't you take an OATH as well mister. Then act like it!!! One day you will need help yourself when you get older. Would not recommend if you love your grandparents.

Dr. Graham is amazing! He did a great job explaining my vision but also an eye disease I have had…read more Very knowledgable and friendly. The wait time is a little long but very worth it.

Doctor has the personality of a doorknob. Unfriendly If I had not asked questions, I would have…read morenot information on cataracts and macular degeneration. They wanted over 400.00 for contacts that are available at Costco for 90.00.

Dr. Jay Bradley and his associates have treated me like family for the last year. Not only is Dr…read more Bradley my ophthalmologist, but I visit the Aesthetic Center routinely for Skin Pen and botox treatments. With as much as I work, I enjoy spending my days off getting these treatments since the girls in the aesthetic center are so personable and fun to visit with. Furthermore, the entire staff is accomodating, and really bend over backwards for their patients. I was very excited when I learned the office made upgrades to start accepting American Express, which my husband and I really appreciated. I couldn't be more happy with the care I receive at West Texas Eye Associates.

Here I am again dealing with the incompetent business office at the Quaker location in Lubbock…read more If my insurance allowed me to go somewhere else, I'd be gone in a minute. These people lowball your estimate. They make you pay that up front. Then blame the insurance company when they send you a larger bill after surgery.. I paid up front almost 700. That was supposed to be what my insurance wouldn't pay. I questioned it heavily about everything being included. Oh yes ma'am he (Jason) says. These employees have been there long enough to know how estimates should be figured. Yet they lowball to get you to sign off on the surgery. After surgery I get another bill for 800 plus. There were no problems with my surgery to cause extra charges. Really bad business practices. If you have the option to use another place? Go there instead of here. The business office is inept. Incapable of treating people fairly. So deceptive. They are in no way being upfront with their patients about cost of services. Evidently their company thinks that is fine and encourages it. I have no problem paying my bill. I just expect West Texas Eye Assoc to be upfront about charges form the beginning. Oh and if you tune in to people talking in the waiting area, it's always packed. You'll hear many complaints. One lady and one gentleman were more than happy to share their experience with West Texas Eye business office. I know I am not alone in my experience.

Our schnauzer chewed my glasses into piece. I brought them to Eye Glasses World hopeful but…read moredoubtful they could be repaired. I showed them to the very nice young lady at the repair counter. she said give me a few minutes and I'll see what I can do. She returned with my glasses looking as good as they had before our puppy chewed them into pieces! Then she said she wanted to re-fit them to my face. To my amazement when she finished adjusting them, I asked her how much I owed her and she said no charge today. I simply can't get over the whole experience! And, I can certainly tell you where I'm going for my next exam and new glasses when the time come! EXCELLENT FRIENDLY FAST CUSTOMER SERVICE! I can not say enough about how pleased I was!

I would highly recommend coming here, the eye doctor was great and Juan the assistant manager was…read moreso friendly, helpful and efficient. The process was quick and easy, and I got a great deal on my exam, contacts and glasses.

There are several optometrist that work here, and they take walk-ins. They can provide a check of…read moreyour eyes and a new prescription. My wife and I came here and we didn't have insurance. It cost $118 for both of us to get our eyes checked and new prescriptions. You can take the prescriptions next-door for eyeglasses if you want.

Worst care you will ever get. The office staff is horrible, unfriendly, and unwilling to help you…read morein any circumstance you have. They will not let you talk to a doctor. Not sure if this is the doctor not willing to talk to his patients or the office staff just saying that the doctors does not want to talk to you. I'm still trying to get to the bottom of that one! I would avoid this place at all cost.

I had a great experience with Ana! She was very helpful and friendly when I came in to have my…read moreglasses adjusted. I also had questions about pricing and insurance, and she took the time to explain everything and answer all of my questions. She made the whole experience easy and comfortable. Ana is definitely the person I would go to again for any future adjustments or questions about my glasses. Highly recommend her!

Stanton was AMAZING The staff was so helpful in getting my daughters glasses. Going as far as even…read morehelping me make an appointment for my daughters astigmatism. But I can not brag enough on a young man that did her eye exam his name was Jonny. He is one of the nicest young men It's ever been my pleasure to meet. He made sure my daughter felt comfortable and explained the exam so she felt comfortable. I definitely recommend Stanton to anyone and everyone. And Jonny and all the crew there will definitely take care of you

I first saw Dr. Ray when he was at Lubbock Vision. I went back there last year not knowing he had…read moremoved and was very disappointed. I was happy to find out where he moved to and that's where I will go from now on! Dr. Ray takes his time and makes sure he is explaining things to the patient as well as takes into account every factor he needs to, in order to make sure they get what they need to have the best vision possible. MJ is the SWEETEST receptionist around! Highly Recommend! :)

Great optometrist. He is so patient and will answer your questions. He never seems hurried even…read morewhen I can't decide which view is clearer (it takes a few flips of the machine for me to decide - each time). He is popular for a reason. You will need to plan ahead for an appointment, like 6 weeks ahead. I'm moving out of state and will miss his expertise.