FIVE MONTHS AND COUNTING TO GET NEW GLASSES...??? In 30 years of wearing glasses, I have never had a worse experience than at Stanton Optical. We spent hundreds of dollars only to have the wrong type of bifocals for both of us and the wrong prescription for mine and took over 3 weeks to come in. 3 more exams from 2 of their ophthalmologists, a new prescription, a new type of bifocal, and almost FIVE MONTHS LATER, my sunglasses are still not in. We have been given a different, illogical reason for my glasses not being ready every time we call. I've been waiting for this latest pair for 5 weeks and they won't be ready any time soon. My husband and I went to Stanton in February (it's now June) for exams and new glasses, suspecting we need bifocals for the 1st time. I also need prescription sunglasses which I wear most of the time because of migraines. We picked out glasses, spent hundreds of dollars and thought it wouldn't be more than 2 weeks, max. Almost 4 weeks later (it was 14 business days for the lab, not the store), they came in and neither my husband nor me could see out of our glasses. We switched bifocal types and I got another eye exam with the same doctor, said same prescription. 3 more full weeks pass. I still can't see out of my glasses. Got a new prescription. They wanted me to see their other dr. Got ANOTHER prescription. Waited and waited, ordering just the regular glasses so I wasn't without my sunglasses for another almost month. Finally came in, I can see! But need sunglasses (migraines, remember). They want me to get a different frame so we don't waste time shipping my existing frames to the lab. Fine. FIVE WEEKS LATER, we've been given more excuses than we can count, and they're looking at a minimum of 2 more weeks. And I still can't see in the sun. AVOID STANTON OPTICAL AT ALL COST! read more

I ordered two pairs of eyeglasses from Stanton Optical in Fort Wayne on March 22, 2013. I received the sunglasses a little over two weeks from that date. It is now May 1. I have contacted the store on a weekly basis, twice weekly since receiving my first pair of eyeglasses and have been promised that the second pair would arrive in two to three days numerous times since. To say the least, I am completely unhappy with the situation. On to the BBB and then small claims court if needed. read more

Got me in quickly for an eye exam. Since there was a little bit of time before my exam I walked around and picked out a few frames that I liked so after the exam I was ready to go. After the exam I walked around aimlessly for approx 20 minutes or so waiting for someone to help me, being ignored by the employees that were cleaning up and putting unwanted frames away (including the two that I had picked out for myself.) Paid for my order of glasses and contacts in full and received a 'promise delivery date' of 2/23, all things considered not a horrible experience. Took about a week and a half to get the first pair of my glasses, expecting to go in and pickup the pair of frames that I had chosen as my 'primary' set (transitions etc), I was disappointed to find out that they had instead sent my backup pair in the packaging that stated it was my primary pair. At this point I wasn't overly upset as mistakes happen and the associate assured me that they had checked on my other pair of frames and they were in what they referred to as the 'mail room' implying that they'd be shipping soon and I'd have them in a couple days. That Saturday I called back in to the store to see if they had received my glasses and was told that they had not received them yet and they didn't know where exactly they were but they would 'open a ticket' (Unsure of what that is meant to accomplish), because my promise by date was supposedly 2 days earlier than it should have been. So today is 2/23, the date that I was promised both my sets of glasses would be here and 3 phone calls later, you guessed it, still no glasses. After speaking with someone this morning I was told that they were 'shipping' and I would definitely be getting a phone call at 4pm this afternoon. So at 4pm this afternoon, anticipating my order would be ready I took my daughter to the bookstore and grabbed a few things from the grocery store (my house isn't close to the Stantion Optical), and gave Stanton Optical yet another call after running my errands to pick up my glasses. This time I was told that they were definitely not in, that it would be 'a couple more days' (anyone's guess at this point as to what a couple means), the employee that I spoke with said that he had checked and they were still in the lab, and offered me a $50 in store credit for my inconvenience. So in summary, I don't know what happened at this store in the last 3 months, or maybe the people who have bad experiences just don't write reviews, but I've had a pretty unsatisfying experience thus far with Stanton Optical. They've now effectively lied to me by not honoring my promised delivery date, they have given me the run around and told me what I've wanted to hear to get me stop asking questions about my order, and now I'll have to go back at an undisclosed date to finally pick up these glasses that I should have in my possession today. The $50 in store credit isn't really satisfactory in my mind, since I most certainly will not be continuing to do service with a company that breaks their promises. Good luck to anyone going in here, I'll be shopping for another optometrist after this experience (yet again), and I'll certainly be warning my family and friends from spending money with this company. read more

On 12/26/2015 I purchased my glass, These are the worst quality of glasses I have ever own. My first pair of glasses the lens became scratched within the first two month, they said it was because I was putting them in my shirt pocket instead of using the glass case it cost me $20.00 to have the lens replace. then right ear piece fell off while I was wearing them and they could not be fixed because the frames was discontinued, they did give me a new frame for free. The glasses I am now wearing, the right lens keeps falling out, they say it is because the lens has a chip in it. I informed them that the chip came from the lens falling out. And now they want to charge me $30.00+ to replace the lens. I had less trouble with the glassed I use to buy from Wal-Mart and Dollar Tree. read more

Been waiting 19 business days, excluding weekends, for my glasses. Be aware that everything that looks like a deal or a bargain isn't necessarily the case. I drive a lot as apart of my work, and I'm often out at night. I need to See!!!.. Every time I call there's another excuse. Now I'm waiting for a manager to call me back, so I can find out how to get my $268 back, and go next door to the 1 hour people. Not Happy... THANKS FOR NOTHING STANTON... Must admit the eye doctor was super read more

The staff is fun and outgoing. Very friendly and helpful. While I didn't buy glasses here (Didn't fall in love with anything) I would certainly come back. The Dr. was also very friendly and fast. Since I just dropped in to see if I could have and eye exam I didn't mind that they were book full. Since I had to come in later they did offer a discount on merchandise. read more

Horrible experience. Ordered new eye glasses and they never came in. Waited two weeks. Stanton refused to give me a refund on my order. I am glad I paid with my Amex Card. I got an immediate credit to my account. This is a very bad business stay way buyers be ware!!!! read more

I am surprised they have so many positive ratings... We had a scheduled appointment that we were running late for because a car broke down during rush hour, causing a huge backup in traffic. I called them to tell them we were going to be late, and whomever I spoke with told me it was fine, to come whenever we could. We get there no more than 5 minutes later (I was watching the clock because I hate being late) only to be told that we were too late and could not be seen. When I told them I had called to tell them we were to be late and that whoever we spoke with said it was okay; she asked who I spoke with and I told her I didn't know but that I thought it was a man. She smiled and said "no men work here". I showed her the number I called and she said that it was their corporate number. The area code is Fort Wayne.. how is that the corporate number? I even stated that to her but got no response. She then asked if I wanted their number, I said yes and of course it was a different one than what I had called. They explained that the reason we could not be seen was that someone else was coming in and the doc needed a certain amount of time with them, and then they offered us a 20% discount off whatever we chose for glasses because of the appointment issue, which we thought was very kind. They did do a pre-exam on my son to get it out of the way then we stayed to look at glasses and we were there for another 20 minutes or so. There was no new client until about 2 minutes before they closed their appointments for the day. We we're pretty put off at this point so when we left, I had my husband call the same number I did to verify that I wasn't going crazy. Sure enough, it was the store! They even gave him VERY detailed directions on how to get there. I am not sure why this happened, or what their reasoning behind lying would be, but it seems pretty petty and odd. We didn't go back in for another exam. read more

My boyfriend got an eye exam before christmas, was told 8-10 business for his glasses and just received them today January 15. They did not even give him a discount. I brought my daughter to eye care express and was told 8-10 days and got them in 4 days at half the price. Ridiculous!!! read more

I waited over the fourteen business days for just one pair of the two pair glasses I paid for. I have been trying the first pair and not likeing them. There are times it seems like I have tunnel vision when wearing them. I also think the doctor got my prescripition wrong. I can't believe my eyes changed that much. I am going back to see what can be done....but won't be wanting to wait even longer for the service that should be there in the begining. I will admit the staff are nice and helpful. read more

DON'T GO HERE!! I was very dissatisfied not only with the customer service, but was given the wrong prescription. I was refused a refund, as I don't want to deal with these People anymore. 3 trips in there, and I still have glasses that cost me 168.00 with insurance, that I can't use. THEY SUCK!! read more

I can honestly say that they provided me with the worst pair of glasses I have ever worn! But for starters they insinuate that they are in-network, they weren't. They would accept my insurance but they were not in network. My vision is very bad with their glasses and have taken to wearing my contacts (5 year old prescription) and reading glasses. Can't wait until next year to be able to get some decent glasses!!!! There are too many companies out there, and optometrists, to take your chances with a shady company. read more

Excellent service. The staff is great! Aimee, Erica, Drew are good hosts. Dr. Clire is a wonderful person and a great professional. I'm Hispanic and they are very patient with me, although my English is not good. Thank you Stanton. read more

i've been waiting over 5 weeks, they say the lab has broke 3 pairs, and I still have no glasses, not good customer service. They have had my money for over a month, it feels like a theft. read more

The only reason I even gave one star is because the employees here are very friendly. Otherwise I will never go back. I ordered two pairs of glasses for my son in January. I received one early and went to get them fitted. There was only one lens ordered(not sure how that even happens). I was told to take the frames home and they'd order the lens. When the second pair of glasses came in they would then replace the lens. Second pair came in. I asked about the lens and was told that the frames needed to be sent out to get the lens. After hearing this I asked "if that was the case why didn't you just keep the frames the first time I came in and order it at that time?!" I was told so my son could have a pair of glasses to wear! Seriously! My son still had a older pair and why in the world would I let him walk around with only one lens in his glasses?! So here I am two months later with still only one pair of glasses for him and when I call customer service it sends me straight to a voicemail. I spent almost $300! I'm not satisfied one bit and would never recommend this place. read more

The one positive of this review will be the friendliness of the local store when I spent time picking out my glasses. I ordered my glasses and was told it could take up to 2 weeks to receive them. (An extremely lengthy amount of time given there are so many next day service places!). After I had received zero contact from Stanton after two weeks, I began calling them for status on my glasses. I was told that apparently my glasses were outsourced. Day after day, I called. I even attempted to call their corporate customer service department - they only have voicemail and have NEVER returned my calls - 10 calls over two weeks - something is wrong there as well! So today, which marks ONE month & ONE day since I ordered and paid for my glasses and guess what? My glasses were still at the lab! So due to services paid for but never rendered - I demanded a full refund (which they gave me over the phone after being on hold for for nearly 5 minutes) - and I have vowed to warn all potential customers to keep driving rather than give one penny to Stanton Optical! Lesson learned - only go to a place that has an in-store lab! read more