Had an incident with some water damage I called drysmart/buildsmart based on 1 review that was 5…read morestars they came sameday had fans and humidifiers set up said it would take 3-7 days to dry out came on day 7 I think I waited 1 week for the to come out with the buildsmart end of the business and fixed m bathroom and kitchen in 2 days. If I had any issue it was lack of communication after the fans were placed but to be fair they did say 3 to 7 days and I did start calling on day 5 so maybe that's my issue and not an everybody thing great work done quickly and efficiently all you can ask for !!!

Jason was so helpful walking me through his observation, though I had not even offered for them to…read moredo the job.

After an AC leak, Restoration Solutions came in and dried the Sheetrock and flooring keeping us…read morefrom having to replace the flooring. Sheetrock was rebuilt to pre-flood standards.

They're the epitome of restorative services because 1.they respond immediately 2. They're super…read moreefficient and pay attention to everything as if they owned the place. Sam and Matt and Sebastian were helping me to get my house back to one hundred percent.I endured a fire in a bedroom from Amazon defective product. I had to move out for 2.5 months. The stressful time was made worse because USAA had so many fires in JANUARY 2024. I was placed on the back burner by USAA and that was impacting my ability to get my house completely done. The checks from USAA didn't go to penny Mac directly but it was overnighted to a service center and signed off and overnighted to me. This was added time. At the end of two plus months Sam put my house back just as it had been from the get go. The Red Cross also deserved a shout out for helping me financially and they helped me get through several weeks of "limbo". Thanks once again Restoration by Elite, I'm very much enjoying my peaceful abode..

This is a review in regards to water extraction department…read more As a rookie homeowner who's husband is away on business, it was very stressful to find water soaking my brand new floors. Once I got ahold of my insurance company they dispatched Jenkins Restorations. within 3 minutes I was on the phone with their water department. I spoke to Chris who said he would be over in twenty minutes and he made me feel far less stressed than I had felt when I found the loss. Chris was really attentive and listened to my concerns about my new floors. His co-worker, I think his name was James then arrived and went into the attic to remove the soaked insulation. the poor guy was stuck in my attic in this Texas heat! TWO MORE Jenkins employees arrived shortly after that and assisted in setting the equipment. They were kind and informative and I signed up to have their repairs department come out as well. so far, this had been a stress-free experience. Thank you, Chris, Jamie, Giovanni, and Michael!

Upset with this company. We had $100000 claim and Jenkins did the majority of work. They started…read more3/23 finished in 6/23. We were thrilled with what we saw. This year We would see puddles on tile floor in kitchen. We thought we had a clog. To find out pipes were all defective ! Different size attachments! A hole on a pipe was taped up. I contacted Jenkins several times. But Water Mitigation Project Manager and General Manager wouldn't accept liability, for the defective work. Now we have to spend $$$ to fix Jenkins work. If you want to escape this incompetence and inconvenience/contact another company.

Very happy with these guys. Timely service, Great…read morecommunication and very good quality work. I was impressed with my interaction with everyone from the estimator, office staff and project manager. Especially loved Yuri and Tim! Every time I had a question they answered it. If you have a need on water damage restoration or fire damage restoration, these are your guys in San Antonio area.

They were quick to answer our call and did a thorough job. They cleaned everything before they…read moreleft. Tim did a great job and it's nice to see the second generation mastering the business.

Arranged just dat before. On time. Came quickly. Good price. Did a lot of work. Areas…read morelooked significantly cleaner.

Impeccable customer service and work. We weren't the easiest to deal with because of us waiting on…read moreour home to close . Fabio was so patient, understanding, and communicative! Very reasonably priced ! Highly recommend his carpet cleaning service!

Broke and chipped multiple tiles while removing the baseboards after some water damage caused by a…read moreleak. They send someone out to take pictures and then followed up with someone who was going to cover the damage with molding. It was a compromised fix but I agreed to the repair. The repairman was going to come fix the tile and install molding on Friday but called on Thursday to tell me he was told by QD Restoration not to repair the damage caused by their negligence. They keep telling me my Insurance will pay. I have 3% deductible on my home policy so everything is out-of-pocket. Would not do business with these people.

Do not hire this company. They performed water mitigation in one of my rental units. They padded…read morethe numbers. They charged much higher prices than other mitigation companies. My insurance company, USAA, is investigating them for fraud. They exceeded standard pricing guidelines established by the industry by a large amount. I was forced to pay the difference from what the insurance company said should have been the fair price. The management of the company ignored my repeated requests to talk to them. It is too bad that companies like this can exist. Where has honesty and integrity gone?

Great company! Super nice people, hardworking, detailed! They also cleaned my sofas because of my…read morepets as well. The gentlemen that came to clean was thorough and he explained things as he was doing them.

My carpet & tile look better than new! Awesome job I highly recommend them.read more

We spent more than $35,000 with JC Enriquez within just a few months, including over $4,000 for…read morefour new toilet installations and more than $30,000 for a bathroom remodel caused by a plumbing issue. The remodel took over six weeks, and during that time we were displaced from our bedroom and had to move into a spare room upstairs. Recently, I noticed the caulk around the bathtub seal was coming up. It took more than two weeks for someone to come out, and the repair itself took only about five minutes. Instead of handling it as a courtesy, I was told the work had been installed in January 2024, the warranty was only for two years, and I was a few months outside the warranty period, so technically I should be charged got a $150 service call. While he were here, one of the toilets they had installed also needed a very minor adjustment inside the tank. Again, I was told I was just outside the warranty period and would have to pay over $150 for a service call for what was essentially a two-minute fix. I understand that labor is not free, and I respect that service companies have to charge for their time. However, after spending nearly $40,000 with this company, I expected at least a little courtesy and goodwill for such small, quick adjustments. Instead, I was met with a rude attitude and a complete unwillingness to help unless I paid another service charge. My biggest issue is not just the warranty cutoff. It is the lack of professionalism, courtesy, and customer care after we spent so much money with them. The experience felt very transactional: take the money, then refuse to stand behind the work in any reasonable way once the big project was done. Based on our experience, I would not use this company again, and I would strongly encourage others to be cautious. Get every warranty term in writing, keep all documentation, and be prepared for them to request proof and charge service fees even for very minor issues. Or just avoid them all together and don't do business with them. Buyer beware.

The Force is strong with J.C. Enriquez Plumbing!…read more Seth (clearly a Jedi Master) and his hobbit-sized apprentice came to the rescue when my water heater gave up like a stormtrooper in a blaster fight. They replaced it fast and installed a NuoH2O no-salt softener--because San Antonio water is harder than carbonite. They gave me the right info from the start, showed up on time, and worked like true pros. Now my water flows smoother than the Millennium Falcon in hyperspace. Highly recommend this legendary duo. May your pipes be forever leak-free!

Discover is one of the best carpet cleaning services I've ever had. Anthony is excellent and very…read moredetailed oriented. I will use them and refer them. My next cleaning will be my grout and seal and I'm sure they will do a great job.

I thought I'd already written a review, but Yelp is prompting me, and who am I to pass up promoting…read morea wonderful and satisfying experience with a local business!!! From initial contact to completion, the communication was excellent. Seriously, in all of my interactions with service providers outstanding customer service is a KEY component that will guarantee me choosing one company over another. Thank you Anthony! My 8 yr old white living room carpet hasn't looked this good EVER, after other providers efforts. You are genuinely 5 Star in my book and added to my "Circle of Excellence"