I recently submitted a poor review after having Stanley Steemer service my carpet. As I reported, I was charged $300 for 6 rooms that should have been $200. Daryl F responded and asked me to contact him. When I called the main number, no one seemed to know who I was talking about. I informed them I would try their services once again in order to give them a chance to redeem themselves. BIG MISTAKE! This time I had kitchen and living room tile cleaned. The next day the floor had visible dirty areas that were missed. No discount or credit for the previous service was ever offered. I hired a maid service to do my whole house. They were able to clean all of the floors for a fraction of the price. read more

Today John Rodriguez & Austin arrived at my residence on-time. They are a great team who took the time to properly clean the carpets. They took action to care for corner of the house by placing padded barriers so vacuum would not scuff and blocs placed under furniture to ensure carpets were cleaned underneath. Extra care was given to the high traffic areas of the home. John and Austin kept my wife and I informed as they completed the cleaning. Excellent customer service! Thank you John and Austin. I had spoken to Rico, a manager about issues with my last cleaning service. Rico was committed to excellent communication and customer service. Thank you Rico! Definitely ask for Austin and John when you schedule your service. Both gentlemen display excellent quality service. read more

If I could give 0 Stars I would!!!!! These are the before and after photos of our room we needed steam cleaned! They told us over phone 3 rooms for $99, so we picked 3 rooms, even though the main focus was this guest-room with stains. They said over phone "Yes we have spot treatment and remove any type of stain, pet/urine stains etc; Well they give you a 3 hour window and of course showed up in last hour and IN A RUSH!! They hook the steam to YOUR water-system and literally cleaned this room in less than 5 min!!!!! I didn't see them put spot treatment or stain removal spray on! Pretty 100% positive that they didn't even use Soap!!! When I look at it and ask "Why are the stains still there?? Doesn't even look clean." He rudely replied "Those stains won't come out." Uhm.... so ya I was very disappointed, I felt they didn't even "try" and just wanted to rush to the next appointment!! So instead of them wasting more of my time with the 2 other rooms that wouldn't have looked clean, he replies "Well it's still gonna be $100 even with just one room are you sure?" I reply: You've wasted my entire day I had to take off work, show up in last hour and then rush and do a horrible job!!! Paid them and please leave." I just went over it myself with MY steam cleaner and NO SOAP came out the carpet, instead dust bunnies and dirt came out still!!!! Don't go with them, they are A SHIT COMPANY!!! read more

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Had my carpet cleaned this month by Chris and Mercid. The last guy was great but Chris kept pestering non stop while I was in my office trying to do important work. He wanted me to add extras. Extra scotch guard, etc. My carpet is great, but he would not take no for an answer. Very uncomfortable and unprofessional. The other guy struggling doing the work alone tangled with the hose. Management, pay close attention to your employees. read more

We scheduled an appointment On October 8th between 8-930. We waited until 10am and called the 800 number to find out what the problem was regarding our appointment. The young girl who answered the call tried explaining to me how the appointment window worked and that the technician could show up between the allowed time. I was kind of offended and was dumbfounded, I finally pointed out that the current time was 10am a half hour after the appointment window. She still didn't get what I was telling her, I guess that pretty much sums up customer service with Stanley Steamer. read more

They do great work but one of the times they came out the workers asked me if they could do some of the work on the side and I could pay them with a separate check the company would never know about. It made me very uncomfortable. On the one hand, I wanted to call the co. and tell them but on the other hand you never know how employees might retaliate so I'm telling the story on Yelp instead. read more

One star is being generous. Not only were they unprofessional, they were rude. They wouldn't clean my couch and the reason they gave me is "your whole couch will be brown if I clean it." Yes, that makes sense. Others seem to have had better experiences and when I let the corporate office know I wasn't happy with the service I received, they questioned me, raised their voice at me and hung up on me. Needless to say, I won't be using their services again. read more

They did a great job on the carpet but they did show up an hour late to what was already a 4 hour time frame, with no phone call to say they would be late or still showing up, I had to call 3 times to make sure other then that the service was ok read more

Hi signed up for a multi visit contract with Stanley Steemer and when I paid them they said they would send me the contract because the person could not get it to print. I reached out to them several times to get the contract and no one would return my call so I canceled the payment through my credit card and only then did they finally contact me wanting to know why I had disputed the charge. Once they sent me the contract I had my credit card company pay them the money. When I called them to come out to do a second visit they said that they had never been paid at that time I contacted the credit card company and they verified the payment and contacted Stanley Steemer. Thinking it was finally resolved it was not as I wanted to get this done again I was told that my bill was still in arrears and that they could not come out and do it. I went back to my credit card company got the statements sent them to the individual via his email as well as his mobile cell number and ask him to verify that he received it And get with his accounting people to get it fixed it is now been over three weeks and he has not responded do not use this company I'm only giving them one star because I have to. read more

I had my living room carpet and my dining room tile cleaned. They did a good job but I was unhappy that they considered the dining room to be less than the actual area of tile. Also I had a large area rug (8 x 11) in the dining room that they didn't need to clean nor the floor underneath it. So I felt overcharged for dining room cleaning. But the living room rug turned out well. read more

Awesome service!! This was my 1st carpet clean experience and thanks to Stanley steemer it was a great one. They were quick and professional. Would recommend. read more

The two guys who came out to supposedly clean my tile and grout did not have my service request/quote that I filled out online, and told me the job would cost $1,250 more than what I was quoted. They were pushing other products and services and were acting suspicious the entire time. I told them that this felt like a bait-and-switch and they got defensive. I sent them away without buying anything. BEWARE OF STANLEY STEEMER! read more

Had our carpets cleans this weekend. They showed up within the time frame and I got a call about 15 minutes before stating they were on the way. The guys were very professional and quick. There were a couple of spots I was worried about, but they were able to get them out quickly. Very pleased with the work. They did ask me several times if I wanted to commit to a service contract - which I would have if it had not been so close to Christmas and the holidays. Will definitely consider that in the spring. Great job at a reasonable price. read more

I used to LOVE them (see my review on 9/3/2011), but I was VERY DISAPPOINTED this time around. I have been subscribing to their services for 3 years now and was always very satisfied with the work. Until yesterday. We were the last stop for the crew, they clearly were rushing. They did a very mediocre job, forgot to even rake some of the areas. I still have two more cleanings in my plan, but might not even use them, but find a different company. Will definitely call them back today to see if they could send another crew out to fix at least some of this work... I understand that pet stains are tough to remove, but I expected much more, especially since they used to be MUCH better... read more

Stanley Steemer has been great for my house. I am a full time caretaker for my husband, a 97 year old disable WWII veteran and our 3 dogs and a cat. We have carpet throughout the house including 2 bathrooms and kitchen. I have just renewed my third contract and an still very satisfied. There was a time between my scheduled visit I tried another company because of their claims. After an initial cleaning and 2 call backs within a week due to odors that didn't go away, After a waste of time and more money, I am back with a new contract. I have rarely had the same employees do the work in my house, all have been professional and often above and beyond what was expected. I recommend them highly. Sandy Beran read more

We have used Stanley Steemer for a long time now and this was the very first time that I was disappointed. We decided to do the special 2 rooms and the hallway for $99. We have had a stain in our living room for quite some time now and this is the first time that it appeared highly visible after they cleaned the carpets. We have tried everything and the stain will not go away. During our previous carpet cleanings, they would go around and spray any stained areas prior to steam cleaning them and this time they did not do so. read more

The tech under promised and over delivered. I'm very pleased with their service and would highly recommend them.

I did have some issues with the service I received (only once out of many times they've been out) so they sent out Francisco Rodriguez and he was great. Very understanding and made the carpet much better. He was very thorough. I'll always request him from now. Thanks Francisco! - Teresa read more

I had stanley steemer come out, and at first I was so happy with their work,as they got up stains that where there when we moved in. They were fast and friendly. They called me the same day to ask how Iiked the job they did, and would I use their service again. I said yes!! The next day I noticed all the stains came back and only a few weeks later, I feel I need to get them cleaned again, as they look so dirty. Very disappointed, and will not use them again, and paid $200.00 for nothing. read more

What an outstanding job Stanley Steamer of San Antonio did in cleaning our carpets. The ease of doing business with Stanley Stemmer is to be commended. I made my service request on line and instantly got my service quote, I received my appointment confirmation via email with service time information, they called prior to showing up, they arrived on time. Mr. Johnny G and his helper were very professional in there presentation of the service I should expect from them; they were very organized with there equipment and handled my furniture with care. I cannot express enough the appreciation I have in dealing with a company that delivers on what they advertise... Again, "Thank You"... read more

I called Stanley Steemer and they were able to make it to our home with a days notice. The team did a better job than their big competitor. They moved all the furniture, left it in perfect order and it looks and smells wonderful! The team was professional, explained everything before they started and again when they finished. I highly recommend them and will use again!!! read more

So my $600 rug was picked up to be cleaned over a month ago... I called last week and the week before and was told repeatedly that someone would be getting in touch with me.. that never happened. Then yesterday I finally talked to someone who said that the person who cleaned my rug did not put the return tag on it so it's just been sitting in their damn warehouse this entire time. & to make this even more frustrating and ridiculous the person yesterday told me that my rug would be delivered today between 1-5 pm... called today just to make sure that my rug was going to be delivered considering it is now almost 4pm & the person today informed me that my rug isn't set to be delivered until the 3rd. This is so ridiculous, get your company together. I will never ever use this company again... worst customer service EVER. read more

Stanley Steemer did an outstanding job. They were very friendly and professional. They were on time, and educated me throughout the entire process. I sincerely appreciated their efficiency and I will definitely recommend them to others. Stanley Steemers will be the only carpet cleaning company that I used. Thanks for doing such a great job- definitely worth the money. read more

The guys were on time, and fast in their work. They managed to clean areas I would never have believed they could get to. I was very pleased. However, it's been two weeks now, and spots have been reappearing for the last week. Don't know if they will come back to reclean the spots.... Probably ought to read the website!! Joanie, "Apple Annie" read more

Outstanding job and super nice personnel. I had some "dog-dirty" carpet and a white floral couch--They got both of them cleaner than I thought they could. I will highly recommend them to friends.... and I have high expectations read more

The techs were very professional and did an excellent job. My carpets and Kitchen tile look wonderful and I will not hesitate to use them again. read more

super quick and efficient. these guys were in and out in less than 15 minutes. the chemicals they use (maybe it was the deodorizer) were really strong, so plan to stay out of your place for at least the rest of the day, if not a few days. there were a couple stains they couldn't get out, but the rest of the carpet looked a lot cleaner-- almost a shade lighter! fair price, good service. read more

This company will not come to your house to give you a quote on the cost of the service. It is an over the phone quote. My quote was $468 to clean the tile,Seal the grout on the tile, and clean the carpet in two bedrooms. I thought this was a good compared to other quotes I had received. However when the gentleman got to my house to do the services, they began to explain that I would need a color seal on my grout, not a clear seal. This was not explained to me when I talked to the company on the phone for the original quote. Yes, the workmanship is outstanding. Yes, it looks fabulous. But my bill ended up being $1212. I think they are wrong not to explain clear seal and color seal price differences when you make an appointment. read more

The employees were knowledgeable, neat, clean and were very well organized. They have outstanding customer service skills. They got right to work & did a great job. My carpets look and smell wonderful! read more

Have previously had really good experiences with service by Stanley Steamer. This time not so much! I was disappointed.

AWESOME!! Next day service, easy price quoting over the phone, AMAZING work!! I had them come out to clean my tile in which the grout was extremely miscolored. The gentlemen were really nice, professional and did a great job!! Will use again!! read more

Setup appointment online for the next day so the web site is intuitive and effective. They called about an hour ahead and arrived on time. They normally give you a 3-4 hour window on when they will arrive. The guys arrived and were polite and professional. They explained what they would do and did alittle upsell on other add ons, but were not aggressive so that was good. They set right to work and were done quickly. Carpets look great at ok price. I looked and did not find too much overspray on furniture and walls and they move some furniture at no extra cost. I've use them before and will use them again. Great job guys! read more

Awesome service and work! The guys were so courteous and worked until the stains came out. This is actually the 3rd time that I have used Stanley Steemer and will not ever use anyone else. The price is right and the work could not be better. They are dependable and can come out quickly. Thank you for having such a high standard! read more

Another great job by Stanley Steemer. My 2-year-old and 3-year-old boys do their best to create wear and tear on our carpet, but Stanley Steemer always gets it looking like new regardless of the number of crayon "drawings" that have been made on our carpet. read more

On time. Courteous. Charged as quoted. Excellent result. Have used them for years. Always satisfied.

Have used several companies and found Stanley to be superior to all the others I have tried. They have always delivered the results I've expected and gotten stains out that I never expected them to be able to clean! read more

I've been using stanley steamer about 2-3 times a year for almost 5 years now. They do great work on the carpets, I've even had them clean my sofa and the grouting/tile. I was impressed by how everything on the sofa and carpets came up. Although I didn't really see much difference with the tile work. I've got 2 small kids and 3 dogs. So far stanley steamer has managed to get just about every stain they've made up. read more

Right on time, finished in an hour, fantastic job! I couldn't believe all the spots on the carpet were gone! It looks great and we are ready for Thanksgiving dinner. Very professional. read more

There was a conflict between what I was told on the telephone and what the service person wanted to charge. I was angry at what I perceived as misrepresentation and the service person was angry in response. There was tension on both sides. When I finally asked for him to just do the cleaning in basic areas, it was performed with angry movements and incompletely. I had the house totally prepared with large and small clutter objects out of the way. The bedroom was done without moving very light furniture and standing fans. The living room large furniture was moved but the edges of the rug still has dirt and dog hairs clinging to it. In 2005, I was way overcharged for tile cleaning by Stanley Steamer (almost $800) and we did not invite them back until last May. In May, that service person did a good job, was personable and was a salesman to the extent that I called Stanley Steamer again this November. I will not call them again. I took pictures of the bedroom rug with dirt and clumps of dog hairs on it around and behind the light pieces of furniture not moved. Maureen P. read more

Prompt and professional as always. Juan and Sam are awesome and did a great job. Got up all kinds of stains from the kids. We use them 2x a year and will continue to do so. Highly recommend the protect treatment. Helps repell dirt and stains between visits. read more