Fernando was a great guy with great customer service! He got in and went straight to work and got…read moreus taken care of.

Jeff was very customer oriented. He explained the process, discovered flaws in the existing…read moretoilet. (Factory defect), house is less than 2 years old) picked up a new toilet discovered the flange was not installed correctly (was below the floor level and not accounting for tile) very through and personable. Pricing was exceptional, fixed income retiree. I would contact him again for my plumbing issues via Roto rooter. He cleaned up after himself and left the area cleaner than was originally.

They did an AMAZING job. Their customer service goes above and beyond. They had to knock out some…read morewall and put it back up and they got it done in like 3 days and now there is no more mold and total piece of mind. Highly recommend!!!

I highly recommend Edgar at What-A-Restore. I did a general yelp request for mildew growth and he…read moreresponded very quickly. From there it was nothing but great customer service and quality work. He didn't try to up-sale me and he even gave suggestions for things I could do on my own. He isn't just trying to make money, he is there to help! He was able to come get the job done without me having to wait weeks for an appointment. If you have any restoration needs, go either What-A-Restore

Serena and Domingo did a wonderful job cleaning 2 fabric couches and cleaning/sealing bathroom…read moretile/grout. I'm very pleased with the work they did. The couches look new and the bathroom floor has never looked so good and clean. They were great with communicating, were friendly and pleasant and very efficient.

I took our frayed rug to Aladin for restoration. When I dropped it off, we discussed the…read morerestoration and was told it would take about a month to complete which made sense based on previous research on restoration processes. About 3 weeks after we dropped it off, I received an email and text stating the rug was ready for pick-up. But when I went to pick it up, I was told it was not ready and the 'system' sometimes sends out false messages. About a week and a half later, I received another message the rug was ready for pick-up. Once at the store, I inspected the rug and was shocked and somewhat incensed at what I was looking at. The rug was destroyed. Instead of restoring the damaged portions, they cut them off and sewed new binding/edges. Had I known they were going to do that, I would have never taken my rug to them to restore. They blamed it on a communications issue. I took the rug to them to restore based on favorable reviews, their name "Aladin Cleaning and Restoration," and longevity. There are companies in San Antonio that actually do restore rugs, I just chose the wrong one that does not have the capability and capacity to do so. The rug they destroyed was purchased when we lived in Europe and has significant sentimental value ... can never be replaced! Now it is going to cost significantly more to have the carpet restored based on Aladin's actions.

They're the epitome of restorative services because 1.they respond immediately 2. They're super…read moreefficient and pay attention to everything as if they owned the place. Sam and Matt and Sebastian were helping me to get my house back to one hundred percent.I endured a fire in a bedroom from Amazon defective product. I had to move out for 2.5 months. The stressful time was made worse because USAA had so many fires in JANUARY 2024. I was placed on the back burner by USAA and that was impacting my ability to get my house completely done. The checks from USAA didn't go to penny Mac directly but it was overnighted to a service center and signed off and overnighted to me. This was added time. At the end of two plus months Sam put my house back just as it had been from the get go. The Red Cross also deserved a shout out for helping me financially and they helped me get through several weeks of "limbo". Thanks once again Restoration by Elite, I'm very much enjoying my peaceful abode..

Sam was super helpful! Explained everything from the insurance side to the actual repair process…read more His team was professional and started work very quickly around our schedule and even worked with the adjuster and insurance team so that we didn't have to do much of anything. Highly recommend!

Called and got an appointment setup quickly. Theirs prices are great. I highly recommend…read more They did a great job!

Adrian responded promptly to my call for an estimate on mold remediation…read more He was very helpful in describing the best course of action to take and he even left me two gallons of the cleaner they use to kill and clean up mold. I'd highly recommend Blackwood for mold cleanup.

We had a sudden, unexpected water damage issue in our house and didn't know where to begin with…read morerepairs when we contacted Voda restoration. We were put in touch with Adam who immediately scheduled a visit, explained the mitigation and restoration process in detail and gave us a cost estimate. The mitigation team worked quickly to remove the damaged dry wall and repair team put it all back together in a couple of weeks. Adam was extremely professional, communicative and kind throughout the entire process and helped alleviate the stressful situation for us. While I would never want anyone to deal with these unfortunate issues, I would wholeheartedly recommend Voda if you ever need water damage mitigation and repair services.

We have a 9 x 12 wool area rug in our family room that needed cleaning and Travis and Will gave us…read morea quote at a very reasonable price. We set an appt and they showed up did a fantastic job cleaning it. It looks like new now and I would highly recommend Voda.

We had a paint accident in our facility that left it smelling very bad, no matter what we tried the…read moresmell would not go away. In came ServPro; and they had the solution! We had a fantastic experience with ServPro! From the moment they arrived, their team was professional, efficient, and friendly. They paid attention to every detail and left our facility smelling great! I was particularly impressed with Monica (Mona) and her customer service. The service was thorough, and they worked diligently to ensure that our building was left smelling great. I highly recommend ServPro to anyone looking for reliable and top-notch services.

We had a horrible experience with this company. Understandably, everyone is busy this time of year…read morebut there is never an excuse for poor customer service and for no shows. We wasted over a month of repair time waiting for them to actually show up and do the agreed upon work. We were left high and dry with not even a phone call to explain. We had to contact them just to be let down again. Once we informed them we would be finding a new company who would actually show up to start the work, they didn't even contact us to try to apologize or work something out. This is after I stayed home all day MULTIPLE times for them to never show. BUT, they had no problems calling over and over again to collect money for sending two young guys over to just assess the situation in the very beginning. They even failed to provide the information to the construction manager who I had to call after not hearing from him after a week and a half. We had to provide all the construction measurements etc because he hadn't received it. They even charged us for latex gloves and masks for their employees. They nicked and dimed us and NEVER DID A SINGLE thing to help us! So unorganized and so unprofessional. They're not interested in doing any work to help, just to collect as much money as they can for nothing. DO NOT USE THEM!

My water heater popped its top which was in the attic & flooded my downstairs. I googled water…read morerestoration & got Restoration 1 @about 4ish am & by 5am Daniel Topete & RJ along with Project manager Tim Ducos came to inspect the damages. Restoration 1 did a fantastic job & Daniel came daily to check the drying process. All went great & today Fernando Solis with Marcos came & did a courtesy check of my attic because during all incident the company that did the pack-in wouldn't come to ck my attic to see if my Waterford crystal lamp shade was stored in the attic by mistake. The reason I'm including my lost lampshade is because Tim Ducos sent Fernando & Marcos to check my attic & that's above & beyond the call of duty for Restoration 1& that's the kind of company owner Adam Blackler runs. I highly recommend Restoration 1 for all your water damages. Sincerely, Gloria G. Mehlbrech

The company is deceptive when they start the job and they overcharge…read more They start the job with an iPad they hold and ask you to "sign here" and "sign here", etc. we need your approval to get the job started - nothing about what you are actually signing while your house has water damage and you are in crisis because this has never happened to you before - a little predatory in my opinion. Be careful what you are signing and take the iPad from their hands and READ EVERYTHING carefully. They overcharge, their pricing is not based on the region, it is whatever they want to charge. Did they do the work, yes. Was I satisfied with the work, yes. Did they try to put a lein on my house, also yes.

A 5-star review is certainly not enough stars for the work of Fusion Environmental Engineering…read moreGroup. Due to mold infestation in our HVAC system and duct work, cleaning the duct work was not a viable option. After conducting extensive online research, Fusion Environmental Engineering Group in the Austin, Texas area was selected to evaluate and test the air in our house for mold. Fusion Environmental Group provides Residential and Commercial Mold Inspections, Indoor Air Quality Inspections, Residential Asbestos Inspections, VOCs, and Formaldehyde Testing. The Austin Fusion team of Rick Weir, Mold Inspection Consultant, and Chantell Kirwyn (Tamer of Details) were outstanding in their interactions with us throughout the entire process. Rick Weir conducted extremely thorough mold and air quality inspections. Rick and Chantell are a joy to work with. I cannot say enough good things about Cary Kraft, Senior Project Manager. Cary Kraft's clear and in-depth communication throughout the project provided us with peace of mind. Cary also ensured that we would know every detail regarding the project so that there would not be any surprises. We never expected we would ever need an Environmental Engineering company in our lifetime. The Fusion team made the mold inspection and step-by-step process as painless as possible. If you are unfortunate enough to experience a mold problem that requires professional analysis, rest assured Fusion Environmental Engineering Group is the first company you should call. I highly recommend Fusion Environmental Engineering Group.

Rick was professional and knowledgeable! He took his time when doing the assessment at our house…read moreand investigated a couple other areas we hadn't planned on, and thankfully so because he found a bad spot of mold in our kitchen! He is timely with his communication as well, both in text and email. His protocol work is extremely detailed. We got comments from all of the restoration vendors we got quotes from that the protocol was thorough and easy to follow, so we found the value of the price paid well worth it. We recommend him and his company!

Dristen did a great job when we had a leak coming from the wall from our dishwasher. It…read moreunfortunately cause a lot more damage than I expected. He went through the process throughly and had the demo and drying completed quickly. When this was being worked on the reconstruction team came by and stared to work with me and my insurance to restore my house to gown it was before. Bret and Betty were great to work with and helping me with my insurance claim for the reconstruction. It looks like nothing bad happened to my kitchen and my wood flooring... which had to be the whole house.

From the owner: Crown Restoration is a water damage company that provides water removal services for residential…read moreand commercial water damage victims. If you are suffering from an emergency and need water damage repair done quickly and professionally, give us a call today for immediate help.