Was not happy with stain removal. Hired chem dry after and they did a much better job.

I paid $1,500 for air duct & carpet cleaning & 4 chairs in the 90210 area. UNBELIEVABLE NOISE from their machines for high rise comdos... and they charge YOU $299 to RENT THEM. our dag was terrified. As a LAST OF THE BIG SPENDERS guy I gave the really nice 4 employees a split of champagne each. Did not get to walk into the room until next day. a picture is worth a thousand words. see below. (fotos won't post!?!) vents cracked walls need replacing & plastering. 2 cream dining chars filthy.....which is why they were to be cleaned. but the employees are nice. read more

Stanley Steemer - Hand marks on white chairs - The image depicts a beige upholstered chair with a quilted pattern, showing visible hand marks or stains on the fabric surface. The chair is placed on a carpeted floor, with another similar chair partially visible nearby. The setting appears to be indoors, possibly in a living room or waiting area, with a wooden floor visible in the background. - Carpet Cleaning Near Me - Oxnard, California

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We needed a good carpet and couch cleaning before our baby arrived. They did a great job with everything. We booked it all online. The tech who did the cleaning told us a tip to next time book just the basics and your tech can then offer add-ons at a discounted price (and they make commission). Nice to have a deep clean for the baby to come home to. read more

We had them come out and clean the tile in 3 bathrooms ($66 each), a small laundry room ($130 they over charged me for this room) and clean 2 area rugs ($100 each). I did my regular weekly cleaning on Sunday and I wanted them to come and finish that by cleaning the grout in my bathrooms and my 2 area rugs so I scheduled them for Monday. They only sent one guy so my husband and I had to carry out both large area rugs to the driveway so they could be cleaned. The one guy said he couldn't do it by himself. Then he walked all through my house with dirty shoes no booties on. He also didn't put the corner guards up so his hoses scratched up the corners of my walls. When he left I happened to notice a white area in the main bathroom and started wiping it up and it was dirt. I started wiping up more of the floor only to find out that the entire floor was dirty. It was like the water or residue was dirty and left on the floor. I will note the other bathrooms looked fine. So then I spent a few hours re-cleaning the main bathroom floor and my hardwoods throughout the entire house because he left dirty shoe marks everywhere. I had just cleaned the house and paid SS over $500 to come and finish my cleaning but made it dirty!!! So I called them they told me they would get back to me in 48 hours. Several days later a manager from SS came and said he would credit me $66 for the main. I asked what about a credit for the $2+ hours I spent cleaning up after your worker left??? He wasn't willing to compensate me. So this is your warning don't hire Stanley Steamer. They are terrible. They will leave a mess. read more

Update: So a new owner took over the franchise and turned things around. Oscar came out re cleaned the bedroom and was incredibly professional. Today was a windy day in southern CA and some leaves blew in while the front door was open and he was steam cleaning. He even mopped the area after he was done!! Now THATS what Stanley Steemer service is all about ! read more

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Many thanks to the technician William for doing an outstanding job of cleaning our bedroom carpet. He was very professional, thorough and did a great job of working on getting out several stains. Great value for the work he put in. Thank you! read more

William arrived on time, was super friendly and did a quality job making our older carpet and throw rug look new again. Couldn't be happier with the results and service! read more

I've been having Stanley Steamer do our tile and carpet floors for over 10 years. We just had the floors done by WILLIAM of Stanley Steamer and again they turned out fantastic. I won't be looking to find another floor cleaner, as Stanley Steamer will be my go to cleaner. Thanks again William, Paul read more

William from Stanley Steemer is a great professional, courteous employee top notch would recommend him anytime. Gets the job done right ..

The guys were so polite Junior & Jershua. We had duct cleaning, Traveritne tile /grout cleaning about 1000sq ft plus carpet cleaning 5 area room size rugs and runners . The guys arrived at 8:30 and were here till about 3:30. They worked pretty hard and it was a warm day 90+ . We treated them to lunch and kept them hydrated and they appreciated the hospitality. the rugs look great and even after drying the stains didn't rise up. I'll update next week when we change our furnace filter , we were having serious issues there with thick grime making us change filters weekly. I posted a photo of what was in our vents we purchased home about 1 1/2 yrs ago . read more

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I was given a window of 8-12. By 12:30 I called & was told they are running late & now wouldn't be here until 2. Never received a call or a text telling me they would be late read more

We had a great experience with Stanley Steemer. We needed our carpets cleaners quickly after construction dust got all over our house, and I was able to book very quickly online. I appreciated that the pricing was transparent and I could easily see the total cost before booking. I was wondering if the cost would end up being higher when they got here, but it was exactly as quoted. I liked that there were text updates to remind about the appointment and that I could check on the map to see exactly how far away they were, so we could be prepared for their arrival. The gentlemen who came were very professional and I appreciated they had such good customer service training (truly! Other companies could take a lesson). I have to say they worked really hard to go above and beyond for us. They kept us informed along the way and asked questions to verify they were doing what we expected. At the end of the job they walked through the house with us to make sure we were happy with everything. Overall great experience. Excellent communication, professional workers, and a job well done! read more

Charged me $575 to "clean" my air ducts after we'd undergone major construction in our house for 8.5 months. Turned on the heater right after the cleaning (haha), and all the upstairs vents blew dirt, contractor dust and debris (sawdust, pieces of our old wood floor) all over the walls, white furniture, floors, paintings. After an hour, someone called me back to "remedy" the situation by sending someone out "possibly tomorrow" to clean it up.... What? She could only discount me $40 since I said I cleaned it up myself, and I never wanted Stanley Steemer in my house again. The man who came to give an estimate explained how they clean air ducts and assured me all dust, allergens, bacteria, etc etc would be removed. Nope. What a terrible and expensive mistake I made. *Sam--in response to your comment: Jose did offer to help clean it up. It was not a "small" amount of dust, btw. You shouldn't try to minimize this. 7 out of 14 vents had debris puff out all over the place. I asked him how that could happen if they truly cleaned them? I asked him to call his manager while he and George were still here. He told me he couldn't do that. I'd have to do that myself. This was definitely not the duct cleaning I was pitched. I was assured the way Stanley Steemer cleans ducts, they are left completely clean. Clearly untrue. So I asked them to leave because I felt the whole situation lacked integrity. read more

Not inexpensive, but did a very thorough job. The pet odor that I wanted removed from a rental, returned after a few days, but that may not have been their fault. read more

We requested steaming service for 2 mid sized area rugs. A round 8x8 and a square 8x8. The guy told us we were going to see dark spots but not to worry because it's "wet". Well the dark spots never went away and $150 later we are left with dirty area rugs. Don't waste your money. read more

We had our office cleaned. The guy was over an hour late. He hardly used any water so the carpets never really got steam cleaned. The carpets were just as dirty after the cleaning, except for 2 coffee stains. read more

Brandon was our tech. He arrived early! Super hard worker, nice guy, did a great job. Honestly, if I was his manager, he would be getting a raise. Easy to work with, competent and efficient. Thanks again. read more

I had my floor steam cleaned about two weeks ago. The technician that performed the service, machine fell over cracked one of my 18 x 18 porcelain floor tile, the supervisor Oscar scheduled for someone to come out and repair the broken tile they never showed up. I called and left a message to speak with the owner. They have not called me back. All, please beaware if you have damage done to your property most likely it's going to be a hassle getting it repaired or fixed. In response to Sam, the business owners message. I was not home yesterday. I didn't confirming with anyone that I would be home. Why in heavens would you show up an not Confirm if a person is going to be home. Also, I prefer to get three bids and I'll submit them to you, by a license contractor to do the repair. I'm not comfortable with your service supervisor or handyman performing tile work. read more

I was happy with Stanley cleaners more than twenty years ago when we first used them and I would have continued to use them but something with my husband out voted me and he went with other companies. The bonded and certified we okay but the fly by night companies were horrible and the last guy he hired was beyond bad. He saturated my living room carpet down to the padding. The chemicals he used to eliminate pet stains and orders just made everything worst. Our cats that were sick just went there more. They used the living room for a potted box. This is a cautionary tell Do Not use any carpet cleaning company that isn't bonded and certified because to are just asking for a nightmare that keeps on giving. I lost a couple of wallets to this company that had credit cards and other personal information in it that needed to be saved this wallets were in my closed desk. Stanley cleaners is honest, reliable and efficient. Their worker that did my living room today was beyond excellent in work ethic, courtesy and above all listening to the client and accommodating their individual needs. Very compassionate also. This employee's name is Junior. I believe in giving recognition where recognition is due and deserved. I am disabled with severe allergies and breathing problems from a birth defect. Having my living room done properly means the world to me. I wish they were the ones that were cleaning our carpet since 1999. read more

Five stars for first impressions. Dialed the local number and had excellent customer service from Justin. Friendly, patient, answered many questions. He set me up for an appointment on very short notice. If Justin is any indication of the company ethos, I expect my final review after service will also be great. Final review: Very happy with results. Technician was very professional. Two areas cleaned- a chair & the bathroom floor. Excellent results cleaning a chair I had feared would not recover from cat puke stains. The bathroom tile was so stained, some discoloration didn't come out, but outcome was still 1,000% better than before service call. Would not hesitate to use SS again. read more

Total five star experience with Stanley Steemer. Junior showed up on time; walked us through how the process would work; gave us a reasonable estimate for the amount of time it should take; and then finished the job even faster than estimated. Junior was thorough and respectful, careful not to unnecessarily disturb any furniture or appliances and even added a dryer vent clean out for free. He simply did a wonderful job! Thanks!!! read more

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We can't say enough about the excellent young man named Junior and of the service he provided in cleaning the rugs and sofa in our home. He was on time, polite, efficient, thorough and everything was spotless after he completed the job. Thank you Junior for being such a hardworking and outstanding young man and making our rugs and sofa look like new! Barbara from Santa Barbara read more

They did an excellent job. We had our carpet cleaned by another carpet cleaning company and they left our carpet still very dirty. They wouldn't do anything to rectify the situation which left me no choice but to call someone else. I called Stanley Steemer and I'm glad I did. Our Technician was "Joseph" he was very personable and did a wonderful job. I was amaze how much dirt was extracted from our carpet after the other company "cleaned" it the day prior. I would use them again in an instant. Especially since i experience the difference in the two company's workmanship and attitude toward customer support!!! read more

Received Beyond Excellent Service today from Technician Jeremy ! I Wanted to get my patients terribly stained carpet clean and refreshed .. and he did just that !! Looks so good !! He was so nice and explained what he was doing and was super professional!! The carpet is so old and in bad shape stains and spills ., it literally looks like a new carpet !!!! Jeremy is awesome. ! His customer service was outstanding! Along with Product knowledge! If I could give 100 stars I would ! My patient is so happy her carpet is like new and fresh and clean !!! Thank you so much Jeremy for doing an awesome job !!! Definitely went above and beyond !! Now that's true customer service read more

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UPDATE I had a very poor experience this morning with a technician from Stanley steamer that left me extremely disappointed! After leaving a brutally truthful review, customer service reached out to me right away and sent over a new technician. Junior was impeccable! Very friendly and personable, but even more importantly his attention to detail was top notch! He listened to my concerns and delivered exactly what I was hoping, all with white glove service! Thank you! Customer service assured me that they would be reaching out to the first technician to ensure that he delivers up to the standards customers expect from Stanley Steemer and I truly appreciate that! I have updated the pictures to show The difference between how my carpets were left the first time versus after Junior left. The following was my OLD REVIEW. I leave it here only so that others are informed that they should speak up if they receive Substandard service. I chose Stanley Steemer because they are a company that has been around for many years. I made the mistake of thinking that would equate to quality. I am so disappointed! I rarely leave reviews but couldn't let this slip by. The technician who came put so LITTLE EFFORT into cleaning my carpets. I had to ask him to go over spots again. He told me that it was just because it was in a "high traffic area" however I asked him to please try again and when he did the stains came out!!! I hate to hover when someone is working at my home but because of his lack of attentiveness I watched and had to repeatedly ask him to go over the spots he missed. He flat out refused to try and retreat a spot in my daughter's bedroom that is purely just dirt in an area where she sat at her desk. He told me that it was just a spot that was untreatable. I asked if he had tried any special treatment on the spot and he just said there's nothing you can do to get that out. His professionalism was horrific! Standing on wet carpet while cleaning it in his black shoes with no shoe covers on!Worst of all, my house now smells like a wet dog! read more

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I call Stanley Steemer every 4-6 months. I love clean carpet, have two small dogs and a husband that doesn't wipe his feet like I think he should. Over the last couple of years I bought a contract. This way, I feel I stay on schedule better and the best news; my carpets look newer. read more

Brandon C. Palacios was the technician that cleaned my carpets today April 16, 2022. Mr. Palacios was experienced, polite, efficient, and dedicated. He took ownership of his work, and made sure that I was satisfied when the work had been completed. I give Brandon C. Palacios a 5 star plus rating. Thank you Mr. Palacios. Stanly Steemer of Oxnard is fortunate to have you as an OUTSTANDING Stanley Steemer technician. read more

The call center folks were super helpful with the quote and scheduling. They text reminders and let you know when they're on their way. Jose and Jorge came early so I wasn't quite ready for them, but they were nice enough to help me move the remaining boxes. Jose and Jorge were just amazing!!! They answered all my questions and were quick and thorough!! read more

After putting it off for to long I called Stanley Steamer to clean my carpets. I wasn't expecting much because my carpets are old and stained and really need to be replaced, so I was thrilled with how they turned out! They look like new!! Victor T. and Devin did a great job! These guys were so nice and so polite, I'm very impressed. Thank you!! read more

I called Stanley Steemer and asked for quote on getting the wax stripped from my floors. I told him several times that I wanted the floors "stipped" not cleaned. He said he understood and quoted me a $99 special. I again asked if that special was for "stripping" the wax of the floor. He assured me that was the price. On the day they arrived the technician said that was the wrong price. He quickly measured the are I wanted done and said it was $540. But he quickly said he could give me 15% off. I told him I was quoted a price already. The technician said that the operator did not know what they were talking about. I sent him on his way. I was not about to spend $400 above the price quoted. RIP OFF!! read more

We finally decided to have our carpets cleaned professionally and I have to say we made an excellent choice in Stanley Steemer. The technician Jesse showed up well within the chosen time window, was comfortable with our overly friendly dog and did the entire house quickly and thoroughly. He pointed out stains/areas that wouldn't come out (areas I completely expected) and some really ugly stains actually came out. We don't do our carpets often but we will definitely use Stanley Steemer again. read more

Jose Eric Arias and Oscar Serrano from Stanley Steemer cleaned my carpets. They did an excellent job and took care in making sure the hose didn't rub our walls and staircase. They were efficient and thorough. Very happy with them and a much better experience with Stanley Steemer than another service I used prior. My zip is 93021, Moorpark, CA. They cleaned yesterday, 10/4/17. read more

Called Stanley Steamer to clean our carpet in our living room. It was really dirty and had multiple stains. Victor tackled it like a pro. He was very knowledgeable and provided great customer service. Gave us several options up front before he started. I would definitely use them again and would request Victor due to his great attitude and friendly demeanour. Thank you Stanley Steamer for taking great care of us and sending a true professional. read more

Had the crew come out to clean my yacht's carpets. I had them come out the week prior to inspect it to make sure they could do it because it is a yacht. They agreed to do it and stated it may be less than my online quote because I didn't have too many stairs. The following week they arrive and tell me the price to do it is twice what they quoted online, from $300 to $600. I told them to pound sand. This was 100% bait and switch. I will never ever use them again or recommend them to anybody. Highly disappointed. read more

We just had our carpets cleaned this afternoon by Victor. Victor is a very courteous, hard-working young man. He explained everything and made sure we were happy with his service. It was amazing that none of our 3 pugs barked the whole time - that never happens! Thank you Victor! Sheri S. read more

Today is my second experience with this firm. My home has lots of tile floors and they were cleaned and sealed. Very pleased with the professional job done well. Today we had carpets cleaned by Jeremy who did all the carpets himself. Impressed with his work ethics and his warm personality. He had great knowledge of the cleaning process and Stanley products was very visible. I'm sure the company see's Jeremy as an asset to their company. Daryl L. read more

BEWARE! Extremely disappointed with young untrained employees and pricing. I scheduled a cleaning for my travertine floors. The young man showed up without a measuring tool and told me he was not experienced with stone but gave me 2 options. Steam clean without chemical (it would dull my stone) at 99$ per room or the more expensive, $3.00 per sq. foot, using a buffer, clean, and final buff for shine. He "guesstimated" between $600 to 800.00. After I requested to speak to his manager he went out makes a call, reschedule for Wednesday with his manager and good news he would drop the price to$2.00 per foot. They did not show up Wednesday and the office knew nothing about it but would send someone out that pm. Second young crew show up without manager, knowing nothing about my complain. He did NOT recommend the buffing method. He was a stone person and recommended their regular cleaning that should not dull the floor and it would be $1,530.00. Asked them to leave, but he came back to my door and said his manager approved $1.00 for a total of $500.00. This is for the cleaning which was quoted at 99.00 per room! Extremely poor communication between manager and employees and office. Need to do a better job of training. This was the Oxnard Staley Steemer. I would not even have given a one star except for the fact that they showed up to waste my time. Totally would not Use read more

They did show up on time as promised. We were actually able to schedule an appointment very quickly with them. We use them to clean sofas and some area rugs. When they were cleaning the cushions from the sofas they had laid them on top of a wood coffee table with no protection for the coffee table. When they were ready to leave the coffee table was wet and we dried it off. They left the cushions in place on the couch and quite damp. We took the cushions off the couch and set them apart so that they would dry out. We asked for an experienced senior crew. This is not what we received. The names of the two individuals who were here were Junior and Jeff. They were reasonably polite but did not seem all that well educated about what they were doing and how they were going to do it. Most of the time they were here Junior appeared to be doing most of the work while Jeff was occasionally on his cell phone. Their service is rather expensive and we don't believe they render a product worthy of their price. We had good luck in the past using Stanley steamer in other states but certainly did not hear her in California. We will not use them again nor will we recommend them to anyone else. read more

A+ for Stanley Steemer! I was fortunate to have Oscar Serrato from the Ventura shop as my technician. He conquered my difficult pet stains and I'm beyond pleased. Thank you, Oscar!! read more

I have the oldest and worst looking carpets in the world, but Stanley Steemer makes them look wonderful. The carpet cleaner named Victor did a great job! He really worked hard and got everything to look beautiful. Thanks read more