Zachary is amazing! We had a leak from one of our upstairs bathrooms that caused some water damage…read moreto downstairs bathroom beneath it. Zachary came out to assess it the day we called him and had an estimate for us that same day. He was very honest and thorough by stating what our options were and what the pros and cons were. When it carne time to do the work his crew was amazing. They did everything he said they would do, and they were very friendly and knowledgeable, too. They cleared the water damaged and replaced the drywall so well it doesn't even look like we ever had an incident. The rate was very reasonable, too. We did have to make a deposit first, and then pay final payment when the work was complete which I expected and is fair. Overall we are VERY pleased and will use him and his services again. He's now part of our list of household contractors.

Zack is amazing first of all. I know nothing about construction. I stay home and work off my…read morecomputer all day long all of a sudden my floor was wet. I called his company in and they got to the bottom. He explained the whole process thanks to him. My house is now mold free.

Our experience with Desert Dry Restoration (Fernando Ventura) was extremely disappointing. After…read morethe Palisades fire, we hired Fernando to help with debris removal and restoration work on our property. Unfortunately, he was unable to complete the job because he did not have the proper licensing required to perform the work. We waited over four months for him to obtain his contractor's license, but he failed the test and never became properly qualified. We ultimately had to hire another licensed, reputable contractor to finish the job correctly. To make matters worse, after our new contractor completed the cleanup and restoration, Fernando illegally dumped debris from his roll-off back onto our cleared lot. When I confronted him, he admitted doing it and promised to reimburse the cost we incurred to have it removed -- yet three months later, we are still waiting for payment. Adding insult to injury, Fernando is using a set of photos of our home on his Google profile as an example of his "work" in the Palisades. This is completely misleading -- he did not complete the project and did not have the proper HAZWOPER certification to handle or dispose of debris. We trusted Desert Dry Restoration during a very difficult time and were met with unprofessionalism, dishonesty, and additional expense. I strongly recommend verifying licenses and credentials before hiring and would not recommend this company based on our experience.

Desert Dry was responsive, clean, and completed the work quickly and efficiently. Great experience!read more

I've used them through my insurance (CIG) twice in the last few years. First to repair the walls…read moreand ceilings damaged to repipe after a broken hot water line and recent to repair walls and flooring from roof leaks during Tropical Storm Hillary. They do a very complete job leaving things like the problem never happened. My walls and ceilings were replaced (new drywall) and painted perfectly. When they couldn't repeat the paint that was there, they painted the entire room a new color and did a perfect job. The first time i used them they have to move a cabinet with a lot of delicate items in it. The emptied the cabinet, moved it, repaired the wall, put it back and put back all the items just like they were before. When I came home later, it looked like they magically repaired the wall without moving the cabinet. For the most recent work done, they also cleaned my carpet in two rooms and replaced the padding in one. They were a little sloppy. When I moved the bed later, the carpet was clearly not cleaned. That would be my only complaint. Overall, excellent work and I would recommend them to anyone, anytime.

These contractors Alphonso are ok. I would not refer them to anyone. My dishwasher wouldn't open…read morethey had to come back and fix it as they didn't measure correctly! My toilet was broken right away "my guys didn't do it". But they did. They had me sign another contract which was ignorant. It was really overwhelming do not want to hire them again. Alphonso came in like a new supervisor with a big head The work done was livable but not allot of options to pick from.

Short version: 1) Lack of Price Transparency: I was not…read moreinformed about the cost of the inspection before the service was performed. During the service call, when I asked about the cost, I was told there was no fee for the visit, but that I would have to pay when requesting an official report. 2) Incomplete Services: Servpro failed to deliver the promised services, specifically the "detailed estimate, scope of work, and photo report" that was clearly defined and advertised by ServPro representative, Joanna *****, to be included in the $350 service charge. 3) Unresponsive Behavior/Nonperformance: Servpro's lack of communication and responsiveness, especially during critical times, led to confusion and frustration. This includes the failure to generate or send the report to my insurance company. 4) Billing to Incorrect Insurance: Servpro incorrectly billed Insurance Claim A for Inspection B without my authorization, leading to complications with my insurance and financial strain on my part. 5) Unethical Billing Practices: The discovery that Servpro attempted to bill my insurance directly and without my knowledge or consent raises ethical concerns about their business practices. Long version: My experience with Servpro has been quite frustrating. It started in the last week of December 2022, when I noticed slight water damage in my hall closet and called them for an inspection. I opened a Claim A with Insurance A for the relatively minor damages. During the inspection, I noticed that none of the contracts and documents I signed stated a fee for the inspection so I asked the inspector, David, directly and he told me there was no fee for the visit, but I would have to pay for an official report. I emailed my ServPro case manager, Joanna, and she told me via email: "To answer your question, there is a $350 Service Call charge. With this you would be provided with a detailed estimate, scope of work, and photo report. Should coverage be afforded, this is something the insurance might cover as well. " Things took a drastic turn on January 1st, 2023 when my house was severely damaged in the windstorm disaster, resulting in the roof being ripped off and causing severe water damage in three rooms. I called a local company for emergency assistance, and they pressured me to work with them on both Claim A and B. However after 3 weeks of stringing me along that company disappeared! (That company went out of business) Water damage turned to mold and my house began rotting from the inside out. Turning back to Servpro, I called about Claim B in tears and spoke with someone new (not my original rep Joanna) for over 20 minutes. I genuinely apologized for how poorly I'd handled Claim A. I explained that the other company that responded to the disaster emergency pressured me to work with them and then they disappeared after stringing me along for four weeks. I told ServPro that I had a $20,000 check in hand and was ready to sign it over immediately and I'd give ServPro both projects. The woman was very kind and understanding and sent Ryan out to my house the next. I was told that work could start on 2/10/2023. I sent all my necessary insurance work and connected ServPro directly with my insurance so I wasn't a middleman. I thought I had done everything right to make amends. The inspector from ServPro was, in fact, prompt in coming to my house to assess the damage as scheduled. After the site visit, no Xactimate (or similar) work estimate was provided. No one from ServPro responded to my repeated requests for copies of the estimates, nor had anyone reached out to schedule the start of work. Over the next week, I called and emailed every single day trying to schedule the start of work, and asking for a report. On my 5th call (Feb 15th) for updates I was told that "estimates had been submitted to my insurance on 2/13/2023 and were "pending approval" from my insurance", and I again requested copies be sent to me. So I spoke with my insurance and discovered that no one from ServPro had been in contact with my insurance, nor had my adjuster received any copies of estimates from ServPro to approve! So I terminated our contract for nonperformance, and NO ONE RESPONDED. ServPro just completely ghosted me. Eight months later I received a bill from them for $365 for the inspection. In my attempts to clarify the situation, I discovered Servpro had silently billed Insurance A for Inspection B, for incomplete services without my authorization. The passive-aggressive approach taken by Servpro has left me frustrated. After months of trying to resolve this privately, they have told me that if I do not pay by the end of the month they will hand the erroneous bill over to collections. In conclusion, my journey with Servpro has been marked by communication issues, unauthorized billing, and financial strain. I hope this review sheds light on the difficulties I've faced and serves as a cautionary tale for others considering their services.

ServPro was very quick to respond and send someone out to our property when we had a leak. Adrian…read morewas extremely helpful, quick to respond to questions/concerns, and sent photos to our insurance adjuster right away. Rico and Albert were also extremely helpful while onsite with getting rid of excess trash left. We were dealing with insurance, so it was a bit difficult getting information sent to us instead of the insurance company throughout the process. Did feel in the dark from that perspective, of not knowing fees that were being charged while work was being done.

These guys are fantastic. There whole staff is friendly and dedicated in making sure the job is…read moredone right. Will answer the call day or night. And reasonably priced they don't over charge or inflate there estimates. And this is coming from someone who is very OCD and controlling. I expect the best and I got with this company. Thank guys so much.

Restoration Genie showed up when I need them most. As a gym we are looking to always stay sanitized…read moreespecially after Covid 19. Thanks so much !

Distressing time dealing with the kitchen problem, totally panicked and upset. Brett to the rescue!…read more He was extremely helpful and his manner calmed us down immediately. He talked us through what needed to be done, got things scheduled and left our home with us feeling so much better. He was clearly experienced and knowledgeable. I'll update the review after the work is completed, but in the meantime I am so incredibly happy that we were referred to him. So now I'm paying it forward and referring you to him. I'm doing you a big favor. He sent a very pleasant person to do the demolition piece of the work, and the young man was very tidy so there were no issues when he left. After that, Brett referred us to somebody else who did good work for us in the reconstruction and what turned out to be updating and almost remodeling of the kitchen (that was TCC General Contracting).

Great Service! Friendly, quick response and Great Customer Service. Brett and his team went above…read moreand beyond my expectations! Thanks guys for great work!!

Rainy Day Environmental Solutions as a whole has been such a great company to work with. Sebastian…read moreand Antonio definitely know their stuff and it shows in how they conduct business. They've been professional, answered every and any question I had, and treated my house like their own in taking care of it. I'd highly reccomend Rainy Day. Actually, I'd shout my recommendation from the rooftops.

I had a great experience with this company. They sent out Sebastian, who was very polite, friendly,…read moreand professional from start to finish. He took the time to thoroughly assess the situation and explained that the issue wasn't as serious as I initially thought, which I really appreciated. What stood out the most was his honesty--he didn't try to upsell me on any unnecessary services, and he didn't even charge for the estimate. That level of integrity is hard to find. Overall, a very positive experience. I would definitely recommend them to anyone looking for trustworthy and professional service.