It has been 4 years since these clowns restored my kitchen from a water leak. The quartz counter…read moretop is separating at the seams and turning yellow, the floor they replaced is buckling. I am so disappointed this company refuses to stand by their work. The quality of product is sub par.

Jesse came out the same day I called him, after I had a big leak in my home. He worked hard to get…read moreeverything he could from my insurance company, and he was helpful when I needed help to get through the process. He even helped me negotiate housing when my insurance adjuster was being difficult. I definitely recommend All Dry Water Clean Up.

I had a gaping hole in my bedroom ceiling due to the drainage system from my ac being clogged. Eric…read moreand his crew cleaned everything up and repaired the ceiling. When done, the room looked better than before the damage. The crew was courteous and professional. I highly recommend Renew Restoration. Candy M

I've used renew restoration a couple years ago for a slab leak I had in my kitchen and had nothing…read morebut positive things to say about Eric, Arnie and the rest of the crew. Unfortunately I discovered ANOTHER slab leak in my bathroom earlier this year. I was confident to know I had a good company I can rely on to help me with yet again another large scale project in my home. Sure enough, I called Eric and everything was handled seamlessly. Everything for the water mitigation and mold detection, to the plumbing and patching the holes back up from the repairs. This company is also really good about handling the headaches of communicating with insurance making sure all the proper documentation is provided in a timely manner just the way the insurance company needs it. Couldn't recommend a better company for such problems that may arise in your home. Thank you renew restoration!

Distressing time dealing with the kitchen problem, totally panicked and upset. Brett to the rescue!…read more He was extremely helpful and his manner calmed us down immediately. He talked us through what needed to be done, got things scheduled and left our home with us feeling so much better. He was clearly experienced and knowledgeable. I'll update the review after the work is completed, but in the meantime I am so incredibly happy that we were referred to him. So now I'm paying it forward and referring you to him. I'm doing you a big favor. He sent a very pleasant person to do the demolition piece of the work, and the young man was very tidy so there were no issues when he left. After that, Brett referred us to somebody else who did good work for us in the reconstruction and what turned out to be updating and almost remodeling of the kitchen (that was TCC General Contracting).

Great Service! Friendly, quick response and Great Customer Service. Brett and his team went above…read moreand beyond my expectations! Thanks guys for great work!!

I agree with what everyone else has said here, Lou was very knowledgeable and answered every…read morequestion we had. His recommendations for other specialists were the best. I also want to say you need to call this guy first! You will be in good hands! Especially before you call your insurance provider!

Lou came out and saved us thousands of dollars (no exaggeration here) with just an inspection of…read moreour home for water damage. We had a previous company come out and pressure us into trying to do work with them but Lou assured us no work was even needed and definitely earned our trust! He was super helpful and very honest. Highly recommend !

We called in Josh when we needed a second opinion on the assessment done by a different water…read moremitigation company for a large accidental water damage that flooded the entire first floor of our home. He came in quickly (on a Sunday) to assess the damage and outline a plan. We ended up switching firms to work with him because of his transparency, expertise and clarity. I've already recommended him personally to my friend when she told me recently she had a leak in the apartment. Josh really is he best at customer service. Water mitigation is complicated and he means it when he tells you to call him at any time. He always answers his cell phone and is polite and clear. He comes to meetings early, is always prepared, and is genuinely kind -- something that can't be undervalued when you're recovering from the devastation of flooding. And, importantly, josh doesn't JUST know water damage. He's got a ton of experience working with insurance companies and will help manage that portion of the process and guide YOU through it so you can get what you need back to rebuild your home. There's a lot of crooks in water mitigation. Be careful. Josh is a dude you can trust.

Josh was great to work with! He explained the process and said that if the walls didn't dry within…read morea specified timeframe that he would have to cut and remove the bottoms of the walls. He warned me that others would automatically say that the walls had to be cut and he was right! The next two restoration companies immediately asked for my insurance company and said that the bottoms walls definitely had to be removed. I hired Josh to dry everything up and lo and behold, the walls completely dried!!! No unnecessary cutting and repairing. And Josh gave me the best price!!! I didn't feel like I was being taken advantage of like the other companies. I am so glad that I hired Josh for the job. So glad to work with an honest person!!!

These guys are fantastic. There whole staff is friendly and dedicated in making sure the job is…read moredone right. Will answer the call day or night. And reasonably priced they don't over charge or inflate there estimates. And this is coming from someone who is very OCD and controlling. I expect the best and I got with this company. Thank guys so much.

Restoration Genie showed up when I need them most. As a gym we are looking to always stay sanitized…read moreespecially after Covid 19. Thanks so much !

Zachary is amazing! We had a leak from one of our upstairs bathrooms that caused some water damage…read moreto downstairs bathroom beneath it. Zachary came out to assess it the day we called him and had an estimate for us that same day. He was very honest and thorough by stating what our options were and what the pros and cons were. When it carne time to do the work his crew was amazing. They did everything he said they would do, and they were very friendly and knowledgeable, too. They cleared the water damaged and replaced the drywall so well it doesn't even look like we ever had an incident. The rate was very reasonable, too. We did have to make a deposit first, and then pay final payment when the work was complete which I expected and is fair. Overall we are VERY pleased and will use him and his services again. He's now part of our list of household contractors.

Zack is amazing first of all. I know nothing about construction. I stay home and work off my…read morecomputer all day long all of a sudden my floor was wet. I called his company in and they got to the bottom. He explained the whole process thanks to him. My house is now mold free.

Short version: 1) Lack of Price Transparency: I was not…read moreinformed about the cost of the inspection before the service was performed. During the service call, when I asked about the cost, I was told there was no fee for the visit, but that I would have to pay when requesting an official report. 2) Incomplete Services: Servpro failed to deliver the promised services, specifically the "detailed estimate, scope of work, and photo report" that was clearly defined and advertised by ServPro representative, Joanna *****, to be included in the $350 service charge. 3) Unresponsive Behavior/Nonperformance: Servpro's lack of communication and responsiveness, especially during critical times, led to confusion and frustration. This includes the failure to generate or send the report to my insurance company. 4) Billing to Incorrect Insurance: Servpro incorrectly billed Insurance Claim A for Inspection B without my authorization, leading to complications with my insurance and financial strain on my part. 5) Unethical Billing Practices: The discovery that Servpro attempted to bill my insurance directly and without my knowledge or consent raises ethical concerns about their business practices. Long version: My experience with Servpro has been quite frustrating. It started in the last week of December 2022, when I noticed slight water damage in my hall closet and called them for an inspection. I opened a Claim A with Insurance A for the relatively minor damages. During the inspection, I noticed that none of the contracts and documents I signed stated a fee for the inspection so I asked the inspector, David, directly and he told me there was no fee for the visit, but I would have to pay for an official report. I emailed my ServPro case manager, Joanna, and she told me via email: "To answer your question, there is a $350 Service Call charge. With this you would be provided with a detailed estimate, scope of work, and photo report. Should coverage be afforded, this is something the insurance might cover as well. " Things took a drastic turn on January 1st, 2023 when my house was severely damaged in the windstorm disaster, resulting in the roof being ripped off and causing severe water damage in three rooms. I called a local company for emergency assistance, and they pressured me to work with them on both Claim A and B. However after 3 weeks of stringing me along that company disappeared! (That company went out of business) Water damage turned to mold and my house began rotting from the inside out. Turning back to Servpro, I called about Claim B in tears and spoke with someone new (not my original rep Joanna) for over 20 minutes. I genuinely apologized for how poorly I'd handled Claim A. I explained that the other company that responded to the disaster emergency pressured me to work with them and then they disappeared after stringing me along for four weeks. I told ServPro that I had a $20,000 check in hand and was ready to sign it over immediately and I'd give ServPro both projects. The woman was very kind and understanding and sent Ryan out to my house the next. I was told that work could start on 2/10/2023. I sent all my necessary insurance work and connected ServPro directly with my insurance so I wasn't a middleman. I thought I had done everything right to make amends. The inspector from ServPro was, in fact, prompt in coming to my house to assess the damage as scheduled. After the site visit, no Xactimate (or similar) work estimate was provided. No one from ServPro responded to my repeated requests for copies of the estimates, nor had anyone reached out to schedule the start of work. Over the next week, I called and emailed every single day trying to schedule the start of work, and asking for a report. On my 5th call (Feb 15th) for updates I was told that "estimates had been submitted to my insurance on 2/13/2023 and were "pending approval" from my insurance", and I again requested copies be sent to me. So I spoke with my insurance and discovered that no one from ServPro had been in contact with my insurance, nor had my adjuster received any copies of estimates from ServPro to approve! So I terminated our contract for nonperformance, and NO ONE RESPONDED. ServPro just completely ghosted me. Eight months later I received a bill from them for $365 for the inspection. In my attempts to clarify the situation, I discovered Servpro had silently billed Insurance A for Inspection B, for incomplete services without my authorization. The passive-aggressive approach taken by Servpro has left me frustrated. After months of trying to resolve this privately, they have told me that if I do not pay by the end of the month they will hand the erroneous bill over to collections. In conclusion, my journey with Servpro has been marked by communication issues, unauthorized billing, and financial strain. I hope this review sheds light on the difficulties I've faced and serves as a cautionary tale for others considering their services.

ServPro was very quick to respond and send someone out to our property when we had a leak. Adrian…read morewas extremely helpful, quick to respond to questions/concerns, and sent photos to our insurance adjuster right away. Rico and Albert were also extremely helpful while onsite with getting rid of excess trash left. We were dealing with insurance, so it was a bit difficult getting information sent to us instead of the insurance company throughout the process. Did feel in the dark from that perspective, of not knowing fees that were being charged while work was being done.

After going through the Palisades fires this year, a very traumatic and heartbreaking experience…read more.. We obviously had to hire a fire and smoke remediation company.. and went with Hunter! We just finished our remediation with Brett from Hunter Restoration and our apartment smells and looks great! Brett and Braulio did a wonderful job! Not only did they do an amazing job with our unit and were very hardworking and dedicated to making our place look amazing... They were also very compassionate, understanding, patient and worked with us and our situation to be able to make this happen for us as smoothly as possible. I met with almost 8 remediation companies... I'm happy I went with them... I will definitely go back to them for any future jobs I have. I cannot recommend them enough! They did an amazing job!

The team responded promptly with our request for a quote and Bret came out to assess what would be…read moreneeded. He was kind, communicative, open, and honest about what we would need in our case for the home repairs. In this world, I appreciate very much. Someone who is open and honest and tells you from their experience options, so that it saves time and energy. I very much appreciated this experience and would recommend them to others.

I saw his advertisement on facebook. I made an appointment for Sunday morning . He canceled at 6:00…read morea.m. . I rescheduled for wednesday, but he did not return my calls or confirm appointment. Very bad communication and no follow-up

I am soo glad that I called Universal Steemer! The staff is professional, was quick to respond and…read moreI was able to get an appointment at my earliest convenience. I love resonable pricing and the quality of the cleaning is amazing!