I scheduled to have my tile floors and carpet cleaned while i was gone. I came back a couple hours after they left and the carpets were not damp at all, indicating they never cleaned them. $355 for vacuuming. I'll do that myself next time. read more

Phenomenal service today from our call in on Friday to our estimator Clayton to the guys - Ronald & Jeremy that did a 5-star job. We were very fortunate to have someone cancel so they were able to get us in same day. They were able to blast out 15 years of filth and dust all within about an hour. The before and after pictures, white glove service and masks were all part of the program. We were appreciated the communication from the team. An absolute MUST add on was the dryer vent clean. They blasted out all kinds of lent and dust.... fire hazard gone and dryer efficiencies back! Thank you Ronald and Jeremy and team for exceptional service. Check out Stanley Steemer! read more

Used the service for water damage and was extremely pleased. Two fans were to be left, the team only had one. The job was completed on a Friday, and called first thing Monday @7:30am, and conveyed that I will need the fan until the end of the week since my basement was still damp. 2 hours later I received a call from S.S office girl telling me they need to pick up their fan. I explained that I just got conformation that I was able to keep the fan until the end of the week, and the fan will be picked up Friday. This woman was not only rude, but continued that this person had no right to do this, and went on 7 on. At this point, I just said this is not my business, but yours and disengaged the phone call. No one arrived Friday the 29th of June 18. I was out all day on Saturday and received 3 phone calls from S.S that they will be picking up the fan. They also came to my residence on a Saturday morning...a day late my neighbors told me. At this point I'm upset with the service and phoned the office. Jeff who answered the phone & is also a manager, told me that it was my duty to call when they never showed on Friday stating "We are In Business." WTH! This man was just aching to pick a fight with a customer who just paid $600.00 for their service, and I did have some choice words for him also. He continued to ring my phone @ 4:37pm, 4:40pm, and 4:47pm, still shouting at me looking for a fight. I said if you harass me and call my phone once more, I'm contacting the PA State Police........the calls stopped. First thing come Monday, I'm going to the Magistrate to file a cause of action against this company, and this manager Jeff for harassment! by communications. THIS IS NOT THE WAY YOU TREAT PAYING CUSTOMERS. read more

So I had a carpet cleaning last year and it was not good. I even paid extra to get the protection on it. This crew that showed up had to be newer and then I called back in for spots that came back up. I was told I would have a reclean and moved everything once again in my dining room, hallway, and living room. The guy showed up and put spot cleaner down rubbed the spots with it but didn't clean everything again. The spots came right back up again. I was contacted after leaving a review to be rescheduled for a reclean. Well I ended in the hospital and had to cancel. I called back in to get my reclean rescheduled and told it had been too long of a time period for them to be able to do it. I would have to pay for the cleaning service. This guy Cole didn't ask me any questions about my illness that put me in the hospital or show any empathy about my situation. I would NEVER use this company ever again. I'm a supervisor in a call center and would like to train him how to be an effective manager! read more

We had a terrible experience with the technician who made us feel uncomfortable in our own home. He was unprofessional and rude. He did not know how to hook his hoses up to our water line, he stepped in dog poop and brought it into our house and on our carpets and did not admit it until he was done with the job. He lost his tablet in his truck and asked me where it was, he took 2 hours to clean 3 small bedrooms and a staircase. He tried upselling me and was rude when I declined. He didn't use wedges, furniture protectors, shoe protectors, etc. He even asked me if I had a door stopper and suggested we use my ceramic decorative garbage can to keep the door shut. These are basic materials and services he should be used to providing and using. To top it all off, he asked for my credit card without knowing how much the total was. Since his tablet died, he needed to take my card into his truck for payment so I could not see what he was doing with my credit card. All around very unprofessional and incompetent. I am very dissatisfied that I had to have him in my home for 2 hours and paid almost $300 for it. I do not trust that he completed the job correctly. I even pointed out stains and they are still there and he didn't even summarize his findings or anything. How can a nationally recognized company like this hire people who can't do the job and have no customer service skills and charge extremely high prices compared to their competitors? Really makes me doubt ever using their services again. read more

I got a 40 minute call a head which was nice the window they gave me was between 10-2 didn't know they gave a call ahead but my wife made the appointment so maybe they said it to her and she didn't tell me. He two guys that came were nice Brandon and Damon hey had booties but I had to ask them to put them on the stairs were scotch guarded and cleaned along with my loft coffee was dropped down the stairs(I know right) the appointment was two days go and they showed up when they were suppose too. They moved all my furniture and put it on foam pads to not stain the carpet from the varnish on the legs of the furniture they shook my hand and thanked me I'll call them again thanks read more

Stanley Steemer - After the coffee mess - Carpet Cleaning Near Me - Dublin, Ohio

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I had scheduled a whole house duct cleaning.Not sure how good they would have been,since they called and cancelled me at 11am . I had set aside that day to be there when they came and worked. they could not reschedule me for a day that was convenient for me. I would have given them a zero if that were a choice. read more

Paid $410 for whole home carpet cleaning and one service tech was done in 50 minutes. How can you clean a 3800 square foot home in 50 minutes. I should have just rented a portable machine and did it myself. read more

Long time customer. Technician was supposed to arrive by 11:00AM. After tracking his route, we discovered he would arrive an hour and a half late (approximately 12:30). After waiting around all morning and receiving zero communication from company, we decided to cancel cleaning. Extremely disappointing. read more

I feel like the quality of service is evaporating - pun intended. It's more expensive to clean my place and this last crew did not go the extra mile until I asked them to. I also don't need a cleaning crew to point out where the carpet is dirty and why. You're in the cleaning business - that's why I call. read more

I read the other messages below, by mine was totally different. ** see explanation below for their time window** Book online with a window of 2-6. I got a phone call 30 minutes prior to the crew showing up. They arrived on time at 2 pm. Right on time. Both guys were friendly and professional. Set up and knocked out my 7 rooms, stair cases and hallway in about 2 hours. AWESOME AND CLEAN. Stuff I could never remove with my home cleaner was completely gone. Smells good and looks great. Big improvement and great since I am going to sell my home. Totally undid the years or pet (2 dogs) and kid damage. *** the crew explained they don't know what their daily assignment is each day. They get assigned after each job. Holiday times are crazy busy. So they could get assigned cross town in traffic or have to fill in for other crews who are tied up. Just be nice - have your house prepped and it will be great. I highly recommend. read more

Beckford and Dennis came to clean the carpets in my downstairs. They were on time, polite, professional and they did an incredible job! I'll ask for them by name when I have to have my carpets done again! read more

I contacted the Stanley Steemer that services Pickerington, Ohio. The manger or supervisor that I spoke with on the phone was very rude and arrogant. I think it was triggered by a $25.00 off coupon. I had four runners that I wanted to clean. The associate arrived two hours late and the bill was for five runners and without the $25.00 deducted. He said please sign here and I'll fix the charge later. I said no, please call your office to correct the price plus the discount. He called the office and the rude manager said the price was correct. Sir, the price you quoted me before was for four not five and minus the $25.00. He wouldn't correct the cost. I immediately told the associate to have a good day and leave my rugs. Further checking that was the owner I was dealing with. Never again SS! read more

I had high hopes for my Stanley Steemer visit considering I was paying them over $90 to clean my mattress but I was sadly disappointed in the whole process. when they showed up they started to walk through my house without taking their shoes off I had to tell them to cover their shoes with booties. then they leave my door wide open and my cat gets out (still haven't found her) then they tell me it will take 3 hours for my mattress to dry and I have to leave my windows open and the fan on the entire time to freeze my butt off. then they didn't even remove the stains from the mattress and then they spilled fluids all over my carpet, sheepskin rug and tile! I shouldn't have to clean up after the cleaning service. read more

This was done at the Union county, Ohio. My carpet was not really dirty but I wanted it to look great, then I decided to get it cleaned, unfortunately its aspect did not change at all after the "cleaning", it looked like they just came to wet my carpet, the work was done very fast and I do not know if the problem was their machine, the solution they used or the person who did it, but my carpet did not look cleaner, the very few dirty places it had were still there. I called to their office while the technician was still at my house and I was unable to talk with a supervisor, I was told they would call in 48 hrs, I received their call the next day she said they do not do refunds, I was able to have half of my money back, but that is not good enough since they did nothing for my carpet. read more

I had a mixed experience with them for rug cleaning. The first service may as well never have been done. We sti6had horrible traffic patterns. But then they sent a team to target the areas we weren't happy with. These 2 guys did a much better job. Then the lead guy offered us a special deal, protection and deodorizer for $90, indicating he wouldn't charge for the protection. He stated the protection would prevent our carpet from getting any worse. They left and the first spot we had to clean left a large brown ring. We tried cleaning 3 times with no improvement so I called. Turns out they don't offer anything called protection and they are unwilling to address the new stain without charging for the cost of a room. The spot is about an 8" circle. I would never ever have purchased $90 worth of deoderizer, but that's all that shows on my invoice. Nothing about protection and those I've talked to deny they offer it. I feel as though they added the talk about protection because no one was buying expensive deoderizer. And most of the time I'm guessing customers don't try to contact them about a protection issue. I also learned they have a 30 day satisfaction guarantee but if you have them back like I did, that ends the guarantee time frame. My first service was May 13, 2022, the follow up service was May 19th. That's only 6 days and I'm still not satisfied. read more

I recently had our kitchen tile floor and grout steam cleaned and the grout lines re-stained a different color. Was quoted one amount online for up to 300sqft. When the technicians arrived the price jumped by $170.00 because they claim the area was two areas and not one because they were separated by a protruding kitchen counter. Keep in mind the entire area was STILL under 300sqft. I basically told them if they wanted to up charge me then they could just leave. He said he could drop the additional charge by $100 and I just gave in because I wanted it done and I took off work to be there. I can't stand these types of bait and switch practices and prob won't use their services in the future. As far as the cleaning and grout they did a fine job. read more

Stanley Steemer - Tile and grout cleaning - Carpet Cleaning Near Me - Dublin, Ohio

I feel completely ripped off. I had to have the cleaners come back in my house and re do an area they said they worked really hard on. After 5 min it was clean. I walked the rest of my house and the floors looked like they hadn't been touched. The cleaners said it will look like that until it drys because it was a high traffic area. It is dry and still looks horrible. I call the 800 # and they say they cant get me rescheuled for a week. I'm mad, spent $300 and got horrible results. read more

If I could rate them lower than one star I would. After a $500 "cleaning," which was not more than wetting the carpet, I bought a $100 Hoover carpet cleaner from Target and cleaned it myself. I was able to lift stains and clean traffic areas that these experts said could not be cleaned. It was only after I successfully cleaned a few areas myself did I realize what a terrible job they had performed. I should have researched carpet cleaning professionals more thoroughly. read more

UPDATE: After my review, a member of the corporate team reached out to me immediately and took my information. They told me a Branch Manager would be contacting me soon. It has now been one month since that time, and I have not been contacted by anyone. If you are in the Indianapolis area and considering using Stanley Steamer, I would strongly advise you to think again. read more

Bait and Switch and Bad Attitude The two technicians showed up within their window time frame. I showed them the four areas to be cleaned and the lead technician proceeded to tell me that the grout would not come clean and immediately tried to sell me additional services. Before they started the job, I was asked to sign a Slip and Fall release, or they could not start the job. While they were cleaning the kitchen floor, the lead technician began to tell me that I have cracked tile. I asked him to turn off the steam machine as I couldn't hear what he was saying. He pulled the hose out of the vacuum mechanism and held the hose to his shirt and continued to tell me that I had cracked tile and that I needed to sign another release. As I was discussing the cracked tile release the lead technician started up his cleaning again and was saying something to me which again I asked him to turn the machine off because I couldn't hear him. He became irritated with my request and continued to speak, of which I could not understand. They finished the four areas in approximately 45 minutes and literally yelled up at me (I was cleaning walls and door jams upstairs) shouting they were finished. Once I paid, I asked both technicians that I wanted to give them some marketing feedback. I began to share with them that the online marketing pitch from Stanley Steemer states "we'll bring out the luster in your tile!" My first interaction with the technicians started off by their espousing that the grout won't come clean and that there will be darker areas coming through. I asked them that they need to let their marketing department know that my expectations were completely dismissed following this initial consultation. The lead technician interrupted me by saying that, "I'm not going to lie to you and tell you your floors will be like brand new! After I told you about the grout not coming clean, you could have told us to leave!" He was correct in that I could have told him to leave. I continued to dialogue with him and he interrupted again stating that he, "sells on average $200 worth of services per job" and he just walked away. My two points with this rant is that I simply wanted them to tell their marketing department to refine their online sales pitch to match what their technicians are relating to the customer. I also expect the technicians to be polite and respectful with the customer, especially when they are trying to provide professional advice. If anyone from the Marketing Department at Stanley Steemer reads this, please add in your promotional "bait" what your technicians are telling the customers when they show up at the front door. Because otherwise, you are following in the old sales approach of "bait and switch." PS- The floors don't have a luster. read more

My 80 year old mother inquired about their services,was quoted the $99 special for three rooms,had that verified over the phone and assumed this was the price for the work. The workers came within expected time and did not mention any price increase. She paid using a VISA gift card with a $200 total. she assumed Stanely Steemer would honer the $99 price. Stanley Steemer did not honer the $99 price and used the entire gift card amount of $200. Stanley Steemer was egregiously dishonest. If you intend to use this company be sure to get all costs in writing and signed by employee before any work is done. read more

The worst experience I have ever had with any carpet cleaning service. They told me one price over the phone but when the technicians got here they had a totally different price I called the office and they supposedly record their calls I asked to listen to the call but they said it was against their policy to let me listen to a call that I was recorded on. Please beware!!!!!! read more

WARNING.......I was amazed by unprofessionalism one of the two employees that entered my home. They (two male employees, one with braids and the other heavy set) arrived knowing the service I expected to pay for, and they started trying to sell me a better cleaning service to my rug. That was fine. HOWEVER, when I chose not to go with the better cleaning service, the man with the braids appeared to catch an attitude. I attempted to lighten the mood by saying "I know you guys will do a great job cleaning my rug" and smiled. The male with the braids grugendly rolled my carpet up and said something along the lines of we'll try I guess. So because I didn't take the more expensive cleaning package that means Stanley Steemer will do a half ass service? That man came back with my carpet in less than 15 mins and slapped me with a bill of $106 dollars. The rug was still dirty underneath. He dropped the rug. I asked him "on a scale of 1-10 how dirty was the rug? The man with the braids responded in a tone that was not respectful or professional whatsoever "you should have had us take it in (for two weeks)". I was shocked, and almost speechless. He then exits my home, didn't say goodbye didn't say thanks for your business. Didn't say good day. It was just flat out rude and unprofessional. The heavy set guy stayed behind. He was kind, professional, and did his job well in terms of customer service. Over all the rug looked exactly the same as it did before they "cleaned it". The only diff is it is now damp. Stanley Steemer NEVER again. I wouldn't call this company to clean my welcome mat. Management teach your employees what customer service is. By the way my rug is 5X7. This company charged me for a rug that was 8X10. Smh read more

Gentlemen arrived on time. Both were friendly, courteous and efficient. Explained everything to me. I even had an add on to my order. They were great about that and said it would be no problem. Great work!! read more

We have had decent experiences with them although I believe they're priced on the high end. But in the midst of the 2021 holiday Covid surge, the tech they sent out wasn't wearing a mask. He said he didn't have one. When I asked he said the company didn't require it. I sent him away without letting him in our house. I called the company and asked if they had a mask policy and the person who answered said he had to check. Why? He came back and said they did have a mask policy and he would report it and I would get a phone call. After I heard nothing for several hours I called corporate headquarters. They said it takes 24-48 hours to get a callback. I asked them if they were concerned about letting their tech roam in and out of people's houses in the midst of a pandemic in the meantime. No response. The issue finally got escalated and they said they would send me a $75 coupon for the next time. There won't be a next time. read more

Interacted with some associates. Associates were rude, and snarky. Very unprofessional. Then, when they thought I pulled away they bad mouthed me. When I confronted then and told then that what they were saying was a lie... Well they receded the remarks. Just overall unprofessional. Van #309 read more

Ugh. What a terrible company. I am very unhappy with the state that my home was left in after the carpet and upholstery cleaning this morning. The cleaning itself was marginal at best, but the crew tracked plants, dirt, rocks, and mulch all through my house - even on the carpet they had just cleaned. The chairs I had cleaned were all in rooms with hardwood floors. One of the machines they were using was leaking very badly and instead of cleaning up, they left huge puddles of water all over my hardwood floors. After spending almost $400, I had to call in late to work because I had to clean up after the carpet cleaners. When I called the local number to complain, my call was immediately re-routed to a customer service department who said a manager might get back to me in the next week. Stay away from these people. They are BAAAD news. read more

Review Update: The new crew arrived at my house and were actually within my window this time! However, the carpets are still not cleaned with dog hair still all along the base boards and it still stinks. This crew seemed a little more dedicated to the job and took almost an hour, and the man did tell us that we could call back if it still smelled after their treatment, but at this point, we really don't have time or patience to make yet another appointment, then not be able to walk on the carpets for another 24 hours. We are trying to get the place cleaned and painted before we move in. I am really disappointed in Stanley Steemer and will never use their services again or recommend them to anyone. Don't waste your money. read more

If 0 stars was an option I would give that. Stanley Steamers came to my house to clean a chair. They looked at the stains and said their cleaning would probably make it worse and they didn't think they could get it out, but they tried anyways. Naturally, their cleaning made the stain worse. They came out as part a warranty for the chair and when they called the warranty company they said there was an accumulation of stains on the chair, to which I disagree, and now the warranty company will not replace the part that Stanley Steamer made worse. I assumed if they made the stains worse that the warranty would cover it so that's why I did not stop them from trying. Now I am stuck disputing a claim with a warranty company all because Stanley Steamers couldn't do their job and the technician added to the mess by reporting additional stains that were barely noticeable to me (and I'm a pretty detail oriented clean person!). Also, while they were there one of the hoses was leaking water onto my living room rug. They pretended to clean it up, but I was left with a big water mess after they left. They also tried to sell me on taking that same rug to their factory store so they could do a deep clean for me. As if I would want to use their company again. read more

Mason & Alex (Truck 2817) did a thorough job on my two carpets. Although it was quick, I didn't feel they took any shortcuts; they just seem to know how to get things done efficiently. They willingly moved whatever furniture I asked. I went online this morning to get phone information and was thrilled to get pricing and schedule the service right away. Online I got a $35 discount (for services over $150.) This was a totally pleasant experience. I am thrilled to read they also clean ducts. I will be contacting them again soon for that. read more

Paid $300 to clean, deoderize and protect 2 rooms. However, NO stains were removed and the carpet smells no different then it did before they "cleaned" it. I would think it would at least smell fresh! I feel like I just paid $300 for them to spray water on my carpets. Carpet was so saturated when they left that we had to go buy a fan to try to dry it out. STAY AWAY from this cleaning service read more

not happy, got estimate to clean whole house new lvp flooring.one guy showed up said it would cost 2 times the $471 estimate, after an hour said he couldn't do the job.we had spent hours clearing the floors to make it as easy as possible.a complete disaster. he told us management would contact us never happened. read more

Up sold us a duct cleaning service. Replaced most of the air vent covers upside down and several of them were screwed in too tight. Disabled the humidifier hooked up to the furnace without telling us. By the time we discovered it the humidifier it had burnt itself out. Customer service was not helpful in resolving this issue. It will cost us $300 to fix. We will not use their services again. read more

Had our carpets cleaned yesterday. Was a great experience from beginning to end. Our tech Tyler was wonderful. He did a great job and made sure we were completely satisfied before he left. There were a few areas I asked him to redo and he gladly did. He said he wanted us to be completely satisfied. He was very friendly and professional and did a Great! Job. Would highly recommend Stanley Steemer. They also charged me exactly what the quoted price was. No surprises. read more

Wow! Bait and switch from Stanley Steamer! Last week I scheduled Stanley Steamer for first thing Monday morning. They said they would call first, NOT! When I scheduled they asked for specific measurements because I have all area rugs. Great! I measured all of them and gave them exact sizes! The Customer service quote was $302 for 6 area rugs and the stairs. First thing Monday morning darling Dewey and his assistant showed up and after a tour of the rugs told us that 2 of the rugs were estimates, not quotes. He then told us the price would be $526! $224 more! 2 rugs are 80% more than 4 rugs and the stairs. Poor darling Dewey and his assistant. We said let's talk to your supervisor! Supervisor Justin tried to negate the impact of the incorrect quote and offered 10% discount on the up charge. REALLY? Plus he had a bad attitude! Not the old Stanley Steamer. We sent them away. We read more

'Wow' experience this morning! The technicians arrived on time (8:30 in an 8:00 - 9:00 window) and were incredibly thorough! They helped clean around my baseboards, pre-treated a number of my dog's favorite sleeping areas and informed me of every action they were taking along the way. Terrence and David really went above and beyond and the carpet looks great as a result. They even made it a point to get to know me as a person and my individual needs. Would definitely recommend them to others. read more

Just had David and Eddie from SS clean my carpet. They were extremely professional, knowledgable and even passionate about carpet cleaning. David worked hard to remove a stain, especially after I told him someone else couldn't get it! I truly appreciate a job well done and will recommend them to everyone I know! read more

I was charged more then invoiced. After a month of getting the run around from customer service and their "too busy" managers, I am here leaving a review. After several phone calls, emails, and even a voice message to a manager, I still have yet to talk to anyone who can actually help me. They stopped responding to emails. Every time I call I get the same sad response from customer service who apologizes and "says" they are calling managers who never answer, pass me to voicemail boxes that do not get returned. I have not had 1 phone call from them to resolve this issue. I even had one lady say sorry that they are so unprofessional like she knows but can't do anything about it. Dear Stanley Steemer, You are loosing customers and you don't even care. read more

messed up my carpet, made it brown and ripped. WORST experience of my life. i wouldn't recommend this company to anybody. My wife and i are extremely upset. read more