Communication with Alex was great. He called half an hour before he arrived and arrived right at the time we agreed on. After a quick tour to show the areas we wanted cleaned, Alex shared his recommendation with me on what he would do. He did make sure to let me know he would be cleaning a smaller area than we agreed on and adjusted the price. He also told me that if we found any spots after his cleaning to let him know and he would come back out and take care of them. I highly recommend Alex because he was personable and professional. He did a great job in a timely manner. read more

The professionalism shown by The Carpet Doctors was awesome. Our older carpets were expertly cleaned at a very reasonable rate. Those concerned by using unknown carpet cleaning companies need not worry, you'll be in good hands with The Carpet Cleaners. I will use them again and doesn't that say it all? read more

Cleaned my ducts today. Quick and fairly priced. I provided the wrong number of supply vents, and the charged me less than quoted after learning the correct number. read more

great service , this is the third time i had the carpet cleaning done and each time it has been a great experienc.

Did a nice job for the most part... cleaned all areas of home carpet. Wasn't over the top with smelly deodorants. The only reason this isn't a 5 star review they just dumped the lint and dog hair at the end of my driveway and didn't clean it up. Changed my review after the owner called and asked what he could do to make things right. I don't want a disncount, I just ask when they come out again to clean up properly. read more

The Carpet Doctors - Lint and dog hair from their carpet cleaning equipment. - Carpet Cleaning Near Me - Columbus, Ohio

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I needed two large area rugs cleaned before I moved and Alex came out and took care of the job very quickly and efficiently. Because I had a large dog who slept on one end of one of the rugs, it had a slight wet dog smell and he came back out and retreated that spot right away. I highly recommend Alex and his team and I will definitely utilize their services again! read more

Requested a quote on Saturday and Sunday they arrived to clean my rug. The associate was courteous. The carpet looked much better after the service. read more

My rental home carpet was installed two years ago, new plush pile nylon from Home Depot. Tenant just moved out did not take care of ... had big and small issues, but dirty filthy filthy. Alex took care of most of it doing a great job best possible under the circumstances. Professional and easy to work with. I'll use Carpet Doctors next time. read more

Tried carpet doctors for the first time. Russell was our technician and was very friendly and professional! He's highly reliable and you should definitely request him to do your carpet cleaning etc!! He's the best! He power washer our shower, shower grout and tiles, upholstery cleaned our couch and did our carpets! Everything looks spotless!! read more

Alex was great. I needed 2 rooms cleaned because I had family unexpectedly visit. After an initial miscommunication, Alex worked late to clean my 2 rooms. I'm not the best setting up appointments on line, so it was my fault he didn't get my information. I'll be using Alex again. read more

I am a little baffled by all of the positive reviews. Pros: friendly quick reply, came on the weekend Cons: they RUINED an extremely expensive wool rug. If they were not equipped to clean this type of material then they should not have cleaned it. They are the experts. They drug the cleaning device so aggressively across the rug over and over that the rug now looks 10 years old instead of it's actual age of 1. They were unable to remove a stain (which is understandable) but the solution they soaked it in made it MUCH worse. I am devastated that this investment piece of a rug is ruined. Side-note worth mentioning. They did not remove their shoes or use booties and walked through our house and on our rugs with dirty shoes. Didn't wear face masks. Honestly seemed very unprofessional. Would NOT recommend. Please do yourself a favor and go elsewhere. read more

I reached out on a Sunday regarding needing my carpets cleaned. They were here on Tuesday morning getting the job done! My carpets look and smell great! read more

I reached out to Alex on a Thursday night and he was able to get me on the schedule on Monday. 11/10 would recommend! I had two couches that had stains from a new puppy and they look brand new. read more

Great price for three rooms. One room was heavily soiled and they a great job cleaning heavily spoiled carpet. Excellent response on scheduling the appointment right before the holiday. read more

Alex was incredibly kind, responsive and thorough. My basement carpet and stairs look great! He was incredibly personable and was done quickly without sacrificing quality of the service. I will definitely use them again! Highly recommended. read more

Alex is awesome. I needed a next day carpet cleaning in the house we moved out of and he was the first company to contact me that had availability. He called to confirm the time window, then called to let me know he was running late, then called again to give me 30 minutes notice. He was great and did a wonderful job on our carpet. He is very affordable. We also asked him about cleaning a sofa, loveseat and 4 stools. He quoted and cleaned them once he was done with the carpet. The stains are all gone and we are very happy. I highly recommend! read more

These guys have always done a good job. We have a condo with smaller rooms & they've considered cost/area where bigger companies like MC will not. Alex & crew are always friendly, response to email contact quick, appointment times flexible & arrival prompt, they present themselves professionally, work quick & neat, they go extra mile with advice & suggestions. Will use again. read more

They did a great job on my carpet! Friendly, efficient and responsive! I'll definitely use them again

Actually 4 1/2. The job was done better than anticipated due to the age and stains on the carpet. Yeah...have not been in the best of health the last couple years so everything has gone to Hell in the proverbial hand basket. This next bit is not to be construed as a political statement and is the sole reason for the 1/2 score. The owner did the carpets, had his shoes covered; however, was not masked. I asked if he was vaccinated and he said he wasn't so he complied with my request to mask. We are both older and not in the best of health, so we take as few risks as possible. Other than that, a pleasing experience and will use again if I/we live long enough. :) read more

Excellent service. Really care about making sure you are satisfied and they are providing a valuable service.

Quick response within hours of asking for a quote! Alex was professional and was able to squeeze in the cleaning THE NEXT DAY! Though not to expect that every time, he provided an hour ahead as requested. Russell the Carpet Technican was professional and friendly. The areas needing cleaned was a vacant store space so he was able to efficiently clean. The carpet wasn't in great shape, but spraying and buffing the 900sq ft refreshed the space and now we can move items in and set an opening date! Thank you. read more

I discovered The Carpet Doctors through a search on Yelp. I was impressed by the reviews citing quick response. They were so accurate! The owner communicated responses in a timely manner. I was able to upload a picture of my troubled areas and was able to get a quote. I was able to schedule quickly. When they arrived, he was very knowledgeable and passionate about his job. He was able to lift stains that had been there and had been treated by commercial vendors. My carpet looks great! I highly recommend this company. read more

I normally do not post middle of the road reviews but I really wanted to post this. First of all I want to say that they did a fantastic job on our carpet. The problem is the first time we tried to book with them it was a no-show/ no call.... but when I called they rescheduled us right away and gave us a discount. That being said the real issue I'm having is when they were here something got broken. They did offer us a discount but it wasn't for as much as the item that was broken. Easily forgiven. My issue is when I mentioned it got broken they kind of tried to blame it on my daughter that was here. Even after I told them we had a camera and reviewed it... they Still denied it. At the end of the day instead of all the discounts It would've been nice if they Would have just admitted that they broke it and possibly offered to replace the item. It was very special to me. UPDATE: as soon as the post went up p the owner called and we spoke about the miscommunication between the technicians and the office. Thank you for your honesty sir. There are not enough businesses out there that would resolve something like this on a Sunday....your day off. Best of luck....we will be using you again. read more

Carpet Doctors did a fantastic job on some bad stains on our carpet. Our appointment was scheduled within days of our call. The work was done quickly and effectively at a good price. I highly recommend The Carpet Doctors. read more

I had Russell come out and clean the carpets in my new home. He was very friendly, outgoing and polite. He did great work on our carpets and even went over the heavily pet odored spots a few extra times. The only downside was that he didn't wear mask. I wish he wore a mask when entering my home since we are in a pandemic right now. But other than that I thought the service he provided was excellent. read more

Super friendly guys, did great work on our carpet and even spot cleaned a runner as a courtesy. The only thing I wish was different was if they wore masks when entering our home due to the pandemic. But that's not worth downvoting. I would absolutely recommend this company to anyone looking for carpet cleaning services! read more

I am so happy with my carpet cleaning by The Carpet Doctors. I have never had such a quick response from a company before. I got the cleaning scheduled within minutes of reaching out and for less than 24 hr turnaround. They were very quick, efficient, responsive, and professional. Their price was extremely fair for how good of a job they did. We struggled with removing the smell of cat urine from brand new carpet and they did it no problem. I will 100% use their service again. read more

My son stepped into black acrylic paint and tracked it all over my cream carpet! The Carpet Doctors worked a miracle!! read more

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Thanks Alex for coming out on such short notice! You guys did a great job cleaning out the air ducts and cleaning the carpet in the living room. These guys are thorough in their work and fast! read more

They scheduled me from 7 AM to 9 AM and did not show nor return calls but then without notice showed up around 12:30 PM. Several spots still remain on the carpet and it doesn't appear he did the front of each steps. They also don't move furniture is there was only one man. The service technician was pleasant and nice I just don't think this is a company I would use in the future. read more

Tanya was very friendly and accommodating while cleaning my carpets. She paid attention to details and communicated with me the whole time with what she was doing. She did a fantastic job and I will definitely be using this company again. I highly recommend you use The Carpet Doctors if you need your carpets cleaned. read more

Friendly technicians and an excellent job on the carpets. They were able to get that darn root beer float spill!

DO NOT USE THEM!!! I would give 0 stars if possible. Scheduled an appointment to get carpet and couches cleaned. Appointment came and went and when we called we were told that "He must've forgot to put you on the schedule". No apologies, no reason or attempt to reconcile their failure and even less attempt to reschedule. Even funnier is when we canceled the "rescheduled" on the website we get a call within minutes to confirm!? I guess they are more concerned about cancellations than trying to build their business. Thanks Alex for taking our trust. read more

Alex was awesome! When I put out an inquiry for bids he was the first to respond and was very pleasant. He made the process so easy and was very flexible with scheduling. Now to the work...it was fantastic. I know he took extra care as we recently lost a loved one and we were getting ready to put the house on the market. He was extremely thorough and ensured we were happy before leaving. I highly recommend The Carpet Doctors and am proud to support local businesses! I will definitely use them again. read more

Carpet Doctors arrived promptly at the scheduled time. Came in completed job within an hour. Very professional with good customer service! I will use again in the future. read more

I am so happy I found Alex and his team. My 20 year old carpet looks amazing. All of the mystery spots, dirt tracks, and stains with a story are gone. I won't be putting it off next time. With their great prices, I won't need to. read more

After reading the reviews on Yelp I decided to give the Carpet Doctors a try. I contacted Alex on Yelp and the scheduling was simple. He texted me right away and sent a confirmation. He arrived on time walked through the plan and was very efficient. The carpet looks great, it dried quickly and I would highly recommend this carpet cleaning company. Alex is polite and left zero mess. Certainly cheaper than replacing the carpet. read more

The Carpet Doctors were super responsive, competitively priced, had good availability, showed up on time and were fast, clean and efficient in shampooing our carpets. read more

I am not usually one to review businesses, but my horrible experience with this business made it exceptionally necessary. If you actually want a business to show up and clean your carpet during the time you scheduled with them, I'd take your money and time and look elsewhere. A week and a half ago I scheduled an appointment on Friday between 4-6pm because that was the only appointment they had available the whole week. I booked my work meetings around this appointment so I could be available between 4-6pm. The company called me at 2pm saying they had numerous cancellations during the day and unless I could move my appointment earlier in the day, they had to reschedule. Moving my appointment earlier wasn't an option since I planned my whole work day around the only appointment they had available the ENTIRE WEEK. Then the owner called me and apologized, saying that he had to send his technician home because he doesn't work on hourly pay and it wouldn't have been worthwhile for him to wait for my appointment - essentially, saying my appointment, as a paying customer, was unimportant to their business. read more

I contacted The Carpet Doctors for a quote through Yelp and received a fast response. I had contacted four companies regarding my move-out carpet cleaning, and The Carpet Doctors were both the lowest priced and the first available for the job. The gentleman who cleaned our rugs was on time, and got everything done quickly. I moved as much as possible off the floors since the company does not move furniture, but ideally this would be done in empty rooms; I just had zero time or desire to coordinate a carpet cleaning appointment along with movers on the same day and was required by my lease to have them professionally shampooed. They did the best they could around the furniture and guaranteed the work for 30 days should there have been any dissatisfaction. I would recommend them to anyone needing carpet cleaning. read more