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The Carpet Doctors

4.7 (75 reviews)
Closed 8:00 am - 8:00 pm
Updated 3 months ago

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Response time

40 minutes

Response rate

100%

Services - The Carpet Doctors

Air duct cleaning

Carpet cleaning

Rug cleaning

1 More Service

Upholstery cleaning

The Carpet Doctors Photos

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1 year ago

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7 months ago

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6 months ago

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1 year ago

great service , this is the third time i had the carpet cleaning done and each time it has been a great experienc.

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6 years ago

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3 years ago

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4 years ago

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5 years ago

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4 years ago

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3 years ago

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5 years ago

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4 years ago

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2 years ago

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4 years ago

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9 years ago

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Alex A.

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6 years ago

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5 years ago

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5 years ago

They did a great job on my carpet! Friendly, efficient and responsive! I'll definitely use them again

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3 years ago

Excellent service. Really care about making sure you are satisfied and they are providing a valuable service.

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5 years ago

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8 years ago

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8 years ago

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5 years ago

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3 years ago

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6 years ago

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4 years ago

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4 years ago

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Alex A.

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6 years ago

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6 years ago

Friendly technicians and an excellent job on the carpets. They were able to get that darn root beer float spill!

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6 years ago

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6 years ago

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5 years ago

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4 years ago

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7 years ago

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7 years ago

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7 years ago

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7 years ago

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Alex A.

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8 years ago

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Ask the Community - The Carpet Doctors

Review Highlights - The Carpet Doctors

Got online to do some research and found Alex's company, which was well reviewed, so we gave them a call.

Mentioned in 27 reviews

Read more highlights

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(22 reviews)

Southeast

Very good experience, and Veteran discount! Pam in the…read moreoffice was very friendly and helpful!

First, I'm very happy with the actual vent cleaning service I received at my property, and office…read morestaff interaction was fine. I have a specific issue that I think any future customer should be aware of before agreeing to services. If you're going to use their services - and again, I was happy with the actual service - I strongly recommend you pay by cash or check. I had chosen to pay via credit card. Their credit card handling is ... not great. I expected the technician to use some kind of processor like a square reader, but the solution at the time was to call over to their office and read out my phone # and CVV to their office staff who would process the payment. That's not a great solution and borders on unacceptable in 2026. The office staff was not answering the phone at the time that my service was completed, so the technician told me that the office staff would reach out to me the next day, which from my perspective, no big deal. Ultimately I got in touch with the office staff and paid, via reading out my card # and cvv over the phone. Again, not great. A link to a payment website would do a lot to alleviate concerns. During this call I mentioned using an onsite reader or payment website as being far preferable to reading out a card # over the phone. Here's where things start to go very wrong. Later I spoke with the owner of the company who opened the phone call in an extremely aggressive manner, claiming that I had been mean to his staff and practically yelled at me because I was unwilling to pay by credit card. I was in fact at every point during this willing to pay by credit card. I do not want to get into a he said/they said re: whether or not I was mean to the office staff there. I definitely did unreservedly apologize on the phone to the owner for any negativity in my interaction with his staff. Whether or not I was actually mean is not important to the next point, and this is the important bit: The owner told me that "If I was so uncomfortable reading my card out over the phone, I could've written down my card # and given it to his guy". Now this, this is huuugely unacceptable. Anyone familiar with the standards around credit card number storage and transmission (PCI-DSS) should know that this is a big red flag. There are specific rules for storing credit card #s, and writing it down on an invoice and throwing it on the passenger seat while you drive to the next location is definitely NOT on the ok list. I really hope that the owner was just throwing out random ideas and that this doesn't reflect a common business practice. Certainly the technician did not offer this solution, as well he shouldn't given how problematic this is. I would also emphasize that practically by definition, this company doesn't just have your card # and cvv, they also have your full address (assuming you live at the location you got service at) and likely full legal name, so this is quite a bit worse than a company storing just your credit card #. Anyway, I myself will not be using their services again due to my extremely negative interaction with the owner. If you choose to use their service, please PLEASE use a check or cash, or at least verify that their card handling processes have improved since my date of service (March 2026).

The Carpet Doctors - carpet_cleaning - Updated May 2026

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