4/18/25. Terrible service. The work order stated I needed a portable cleaner, and given a window of between 12 and 6 PM ( which itself is ridiculous). Around 3 PM a cleaner showed up without the portable cleaner. He left and said he would call the company to get a portable to me and was told a cleaner would arrive by 4 PM. Shortly after that I received a phone call stating they couldn't send anybody out today. I stated very clearly I wanted service today, but was told they couldn't arrange that. I am an 80 year old woman and it is difficult and time consuming to move all the items off the carpet so the cleaner has access to all the carpet. I did not want to have to replace everything and then have to do it all over again. I refused to reschedule for another day and would never recommend Stanley Steemer. I would leave no star but am forced to select one. read more

DeAndre and Sybastian arrived as scheduled for a duct cleaning. They introduced themselves and DeAndre walked me through the process. Before and after photos were taken. The difference before, drywall dust from an electrical project, and after showed a marked difference. read more

I called, gave them my address (zip code and all). They quoted me a price for 3 pieces of furniture and 5 rooms, we committed to a time. They called me 2 hours into the window of time and told me they couldn't find my address... then I got a text showing where my technician is.. the technician was in Texas, I live in Washington State. Then I got another call 30 minutes later by a lady saying that they had listed my address as Austin, TX.. and because of THEIR mistake, the quote increased by over $200... and they were going to be later than the guaranteed window. We asked her if she could honor the price since we had moved around our schedules and furniture for this.. she said no. Because TX pricing is different. This was not our fault. I gave our address completely... The pricing should have been honored. If I could give a zero stars I would. Massively disappointed. Going with a different company. Edited to Add: After reading these reviews it looks like I'm lucky to have dodged this company. I'm a landlord and they will no longer get my business at all. read more

STANLEY I was not there to inspect finished job and was extremely disappointed. They didn't steam my couch cushions as scheduled. Did not pull light weight furniture out to clean. Left pools of water under table, in hallway and all over hardwood floors. left ceiling vent cover hanging and damaged. read more

They did the job for the price quoted and offered a great price for future visits. Highly recommend. read more

Stanley Steamer. I am updating my home with new floors and wanted to get my couch and loveseat cleaned on Monday, October 7, 2022. I called my local Stanley Steamer and set up an appointment for both on my day off. Was told it would be between 8 am and 1 pm. Not a word as to an estimated time of arrival until 12:45 pm and was told the serviceman was running late. He arrived a couple of hours later and told me the couches were too old and not worth the time to clean and he also attempted to sell me carpet cleaning services, which I didn't need since I am replacing the flooring in two weeks. I did the research and bought the supplies needed to DIY them and love the finished product. See picture. Very disappointed with Stanley Steamer and will look elsewhere next time. read more

Stanley Steemer - DIY Couch Cleaning - Carpet Cleaning Near Me - Auburn, Washington

Well after using this company reasonably successfully over the past two decades, today's cleaning was a no show without explanation. There is something particularly tedious about having to stay home between 12-6 for something as prosaic as carpet cleaning, but this was done (missing Happy Hour with girlfriends) so a no show is not exactly professional. No texts received, dispatch was closed when calling at 5.55pm so for this instance, they really sucked. read more

I hired SS to clean my carpets. After the technician had left we noticed he had stolen my wife's purse. We contacted the manager, made a complaint and were told they would handle this internally. When I told him the technician had committed theft and burglary-both felonies-and asked how they were going to make this right the manager, Anthony, told me they weren't. I have now filed a report with Tacoma police. I was told Wolf's cleaning is a good alternative-at least they won't steal from you. Horrible and deplorable come to mind. read more

I would only get them when they have their specials sales. They are a bit pricey. But I've always been satisfied with their service. It would be a five if they were more priced competitively. read more

We bought a home and had Stanley Steemer clean the carpets there were stains. We paid extra to have the stains treated, and we did not move in right away. It was two months or more before we moved in, and the stains had come back through the carpet exactly like they were before we had it cleaned. I called Stanley Steemer and a very rude girl informed me that they only guaranteed for 10 days and that I would have to pay the full price all over again to have them come out I was not happy. read more

I did not hire Stanley Steamer but a renter that had moved out did. I let the guy into the unit and discussed water availability and about how long it would take. I went to check on him a while later and there was NO sign of him. Had not even started and his truck was gone. The only thing I can imagine is he just quit. I manage a 90 unit condo. Certainly won't be recommending them to anyone in the building read more

Hired them to clean my carpets before my moving out and having tenants move in. They said they would be here between 12-6. At some point during the moving process my house phone got disconnected. Once I realized this, I called to explain that my phone got disconnected and give them my cell number. The extremely rude woman on the phone told me it was too late and they canceled the job. I would understand except that they DID NOT inform me that they would call before coming and would cancel my job if I did not answer. After reading other reviews saying that they did NOT in fact call customers before showing up, that was obviously a bunch of crap. read more

Service was great. Edgar showed up within the time frame I was quoted, was professional, dressed like he is a professional (not in 10 day old jeans), explained the process and got to work. It was a little expensive for the small areas I needed clean but way better than the "99.00" special I got from a random carpet company two years ago. I would use them again. read more

Horrible customer service. Talked me into doing my kitchen floors after doing the hard woods, but it was a bigger mess than before they started and I had to get someone else to clean them again. It was an extra $200 so not worth it. Called and called, no one responded or did anything or cared. Old house I was getting ready to sell. Definitely don't recommend this company. It wasn't a real "clean" it was rubbing water around and they didn't clean up or do the edges or corners. Big mess! read more

If I could give "0" stars I would. Horrid experience that my elderly parents had, and I tried to resolve. SS made no effort than to offer a re-cleaning (why would we want the that as they would have sent the same person back who I think must have been unskilled and untrained. read more

This review has to do with the driver of truck number 509 on 9/29/2020. At 12:45pm on this Tuesday, driver of truck 509 was leaving University Place and turning South onto Bridgeport Way heading towards Lakewood. The driver was in the inside lane, two lanes are able to turn left / southbound. I was behind the Stanley Steemer truck. As the light turned green and the driver turned, he/she swung out wide into the far lane almost taking out a small Kia Rio. Driver did not care or appear to ever become aware that their crappy driving made the Kia go into the bike lane and up onto the curb to avoid being side swiped. Driver then came back over into the correct inside lane making all of us weery. Thought you'd like to know. read more

I schedule SS for grout color sealant. Was scheduled with a 11-2pm window and made arrangements at work. At 930, I got a text saying they were 20 minutes away! I had to alter my plans to rush home, only to wait until 11:20 when they showed up. The gentlemen were very polite. They had only a handful of color choices which was different than I was told on the phone. I picked the one that worked band was told it would be 2 hours before I could come home and walk in the floor (similar to what I was told on the phone). I took my dog for a couple errands and a walk and came back 2 hours later only to be told they needed another hour and that it would be 2 more hours before dry. I was shocked and frustrated. I left again. When I did return at 4 pm it was clearly still wet and the grout material extended onto most of the tiles and would be a mess to clean. I had to purchase a special cleaner and will be on my knees for an extended period this week. The only good thing that happened was when I reported all of this to them, they gave me half of my money back. I truly hope that they learned many things from this experience and my report. read more

DO NOT USE THIS COMPANY!!!!! I REPEAT..... DO NOT USE THIS COMPANY!! Hired Stanley Steemer to clean my grout, tile floors, and carpet. They came out on July 2, 2022. They cleaned approximately 1800 sq feet and they were in and out in an hour and five minutes! They did not clean the grout like they advertise on their website and the tile floors look absolutely horrible!! Our stairs were soak and wet six hours after they left! We were up for hours with beach towels trying to soak up the water on the stairs!! The next day it was still soaked, so we borrowed a shop vac to vacuum up the excess water! The stairs were still damp 30 hours later. I called to complain about their service and was given one excuse after another! They stated I should have inspected the work before letting them leave (which was impossible, because the floors were wet). AND.... THEY WANTED TO SEND SOMEONE ELSE OUT TO FIX THE MESS!! I was so upset with this experience and their service that I cancelled my check for $863.91. Now, they are threatening to send it to collection!! DO NOT USE THIS COMPANY!!!!! I REPEAT..... DO NOT USE THIS COMPANY!! read more

Highly recommend Stanley Steemer. Riley, a project manager, was extremely friendly, knowledgeable, quick, and communicative. There was a leak at a property that my company manages, and Riley/Stanley Steemer helped with the mitigation. They were happy to explain their methods to all people involved: the HOA, tenant, insurance, property management company, the tenants in the unit below, etc. A+ read more

I have used Stanley Steamer from Auburn on frequent past appointments due to a little rescue dog who has a hard time being potty trained . The cost for one room to be cleaned and the deoderized has been $108.54. Today my charge was $154.04 due to a stated increase in their prices! I will never recommend a business that increases their price by $45.50 from 1 visit to the next. Very disappointed! read more

We get our carpets cleaned on a yearly basis and this time I tried saving money by renting a commercial carpet cleaning machine ($41 for a day). I ended up renting two different machines because the first one was defective at the first rental place as it left Zebra stripes (I got my money back), and the second rental place and machine left large yellowish residue spots after the carpet dried. I had used Stanley Steemer the previous year and so called them again to come rescue us. Carlos M. and Mark D. showed up (Tacoma #53) -- looked over the situation and said they could clean it up. They certainly did! The quality of "clean" has never looked better (even better than the last time SS did the carpets and we're talking about 21 year old thick pile carpet and Berber, two kids and a dog.) Mark made the comment that they are rated one of the top cleaning teams for quality and after seeing our dried out and "like new" carpets, I agree with their comment. Awesome quality! (It became very obvious Carlos and Mark worked hard as both worked up a sweat switching off in steam-cleaning the carpets.) Note: I now know that rug cleaner solutions and sprays you buy in the store end up leaving stains and Stanley's citrus steam cleaner does not. John S read more

Would be five stars, but I think they charge a bit much. However, I've used them several times now and they are professional, do a great job, and you can schedule an appointment with them extremely easily as they have a call center that will answer pretty much 24 hours a day. Because of the convenience of using them, and the professionalism of their cleaning employees I do recommend them. read more

I was very disappointed in the cleaning job that they did to my carpets. The main guy doing all the steam cleaning was bragging that it was only going to take about 20-40 minutes to do the entire house and that he had completed 6 jobs that day. He did NOT spend enough time to get it done right. I had to ask him to do redo a high traffic section of a carpet that was obviously not very clean. He recleaned it, but didn't say a single word to me. A "no problem" or "sure thing" would be been appreciated. I will NEVER use them again. Go with a highly rated local carpet cleaning service instead. These guys are all about a quick turn and over priced jobs. The bill was almost $400!! They were also trying to constantly up sell me for optional services and cleaning kits. read more

I'm only giving a 1 star because-5 isn't an option. I would NEVER recommend Stanley Steemer to anyone, they should rename them selves, no show company. My appointment was between 9-1, I called at 1 and found out they would be late, 1/2 to an hour, I said ok, they called after an hour and said it would be another 1/2 hour and offer a whole 10% off, then a 1/2 went by then 45 minutes and I had to call and just ended up canceling, wasted an entire day, they should pay me for my time, because they absolutely wasted my day When I called and cancelled, I advised customer service the issue. You all already have my information, she stated she would let managers know. I won't be using your services, not after what happened and reading other reviews. I will take my time and money elsewhere. read more

Scheduled for 12pm-6pm on Nov 11, 2021. They got here too early (11:20 am). I had just got out of shower & wasn't ready for them yet. No call prior to arriving. Ringing doorbell & pounding on the door. Also, the on line rates indicated 2 room (less than 400 sq ft would be $139). My house is very small & the total square footage to clean was only 300 sq ft. But since it was more than 2 bedroom they ended up charging me $100 more! It only took them 15 minutes to do my whole area of 300 sq ft. They just did a small living room space & around the beds & hallway. They didn't move any furniture. They didn't even move a small 2'x1' sewing basket on the floor, just shampoo'd around it! Very disappointed with their service & misled by prices. Will not be using again. read more

Excellent service, safe cleaning with the super hot water. Employee was great, he gives the company a good name. Ask for Daniel

Save yourself the hassle & hire somebody professional!! These 2 guys came out, moved no furniture but a coffee table, (& didn't bother even putting it back) used the bathroom leaving urine on the rug by the toilet, & a toilet bowl full of fecal residue that had to be cleaned afterwards! Disgusting. After they finished their half hour job they charged $300! Stanley Steemer is a joke. I will never hire them again, & you should definitely avoid using them as well. read more

I had my carpet cleaned today!!! & I'm very happy with the result!!!! Thank you so, much MARIO, for doing sunch an amazing job, can't wait to have my two other areas done in the up coming months. read more

Waste of money. They came out to clean my grout in the bathroom and my hardwood floors. They kept up selling rather than doing the work. Horrible service. Poor quality. Would not use them again. read more

Stanley steamer is the worst.. what a waste of money; " we cant move the bed if it has a headboard" we can't move the book case; they did not even move a file cabinet; they lied and said everything was moved out of the room, i moved the file cabinet to see the same piece of candy was there earlier; how the hell can you claim to have cleaned a room when the table is in the middle of the floor , and you a cant move it ....... they said the finish in 40 minutes . of course you can clean three rooms in 40 minutes cutting corners like a mofo!! never again. i could have rented a carpet cleaner form home depot !!! read more

Updating my earlier review but keeping the one star rating. After the initial very poor job of cleaning our carpets I was contacted by customer service (almost a week later) and was told that before they would offer a refund they "wanted the opportunity" to do the job over and see if they could make it right. Difficulty with that is we had already paid someone else to do it, so no. Well, since we didn't want them to come and try again, they couldn't offer a refund. Save yourself some time and just hire someone who can do the job right the first time. read more

This is a terrible company. Had tile and grout cleaned and resealed. Team was untrained and used too much sealer leaving a sticky mess that took 48 hours to dry and left a sticky white film. Now, several weeks later, the floor attracts dirt and stains, has a white film on the grout, and requires much more leaning than before. For this, I paid over $400? Never again! read more

Stanley Steemer boasts about their excellent customer service, but I have yet to see it. Classic bait and switch tactics and non-responsive to customer feedback. On their website, they advertised the $99 promotion for 2 rooms and a hallway and it was supposedly going to be applied at the time of service. Well the time of service came, and I inquired about the promotion when the cleaners totaled up my charges. They called their manager, Jason Tate, and he informed them that he would not apply the promotion for me because...get this...I booked for a total of 7 rooms, a hallway, and stairs. So basically, I got penalized because I gave them MORE service than the promotion asked for. Talk about BAIT AND SWITCH and lack of customer care. I called Jason directly and left him a voicemail on Saturday. It's now Tuesday, and no sign of life. They obviously just want your money and don't care about their reputation or making the customer happy. Hey, I won't be coming back and neither will any of my friends or family. Save your money and go elsewhere. The only reason I am giving this review two stars is because the two guys who came to clean the carpets were nice and sympathetic. Too bad I can't say the same about the management. read more

I didn't see a difference except our carpet is wet after. (I am aware that it will happen.) they didn't even go under the beds or tables, didn't go through a lot of space until I watched them and asked. The man sat himself on our dining table without asking me, kinda weird. 3 small rooms with not moving any furnitures should be counted just one since there's not much space they steamed. 3 rooms plus hallway = 143.00 not going to hire again and I don't recommend!! read more

Roger Grant, allegedly of Seattle Stanley Steemer, called me to say the technician admitted the poor quality of the patch job of the Tacoma Stanley Steemer and that they could redo the patching and cleaning. He said he wanted a sample of the padding under the carpeting. I said that that would involve opening the patching to get to the padding. I don't live in the home; I rent the home out to a family and would have to notify the family that yet again Stanley Steemer would be coming for their 4th visit. He said they could do the work, but I would have to pay the day of the patching. He threatened that I would have to pay for the patching immediately.... no matter the quality of the work or he would turn it over to collections. If you have a good attorney and if you like to be threatened and shaken down for money for substandard work... Stanley Steemer is your company. read more

Stanley Steemer has always been my go-to carpet cleaners, but I've noticed a decrease in quality over the years. This last cleaning was my last with them. Like other reviewers, the carpet just seemed wet, not clean, afterwards. There were still dirty spots, but worse, there were little fuzz balls all over the carpet. I had to vacuum after and I've never had to do that before. read more

Do not expect anything in the way of a price adjustment from this company. They absolutely will not refund any money and only make excuses for their horrible service. Corporate handles all complaints and Paul Carson, Customer Relations Manager, will NOT do anything to accommodate you. Save your money and hire someone else to clean your carpets and upholstery. read more

I tried three other carpet cleaning companies that used different methods and wasn't completely happy with the results. It felt like the carpet wasn't that much cleaner afterward or it took up to two days for the carpet to dry. I've used Stanley Steemer twice now and both times have been excellent. They arrived on time, the guys were courteous and respectful of my house and pets. They were fast and efficient and never tried to hard sell me on anything. They would mention their specials or promos, but once I said I wasn't interested, that was it. Our carpet seems to get the cleanest with them and it has always dried in less than 24 hours. I'll definitely call them again. read more

We had Stanley Steemer out to clean several carpet areas in our home and they did a wonderful job. I have used Stanley for about 20 years. We even used them when we moved to Kentucky to clean our carpets there. Every time we have had Stanley come, they have done a super job and deep cleaned our carpets. Of course since I have 3 kids and our home was the "hang out" for all of their friends, we had a lot of traffic and more spills than any normal household. I always have on hand the "spill kit" spot remover that I purchased from the team that comes to do our carpets and it does a super job on those spills when you can get them while they are fresh. This recent cleaning was done by the Tacoma #53 team and the crew members were Michael C and Erick C, they were professional, helpful and gave us estimates on getting the hardwood cleaned in the future. They worked steady and cleaned some spots that I wasn't sure would come out. Both of them were friendly and were happy to answer questions and go the extra mile to help us. I appreciate having neat clean and positive people in our home when we need to have help. I would highly recommend Stanley to anyone in need of floor cleaning. read more

Quality is inconsistent. Sometimes very thorough cleaning and sometimes just the minimum. It depends upon the technician they send out.