We had Stanley Steemer out to clean several carpet areas in our home and they did a wonderful job. I have used Stanley for about 20 years. We even used them when we moved to Kentucky to clean our carpets there. Every time we have had Stanley come, they have done a super job and deep cleaned our carpets. Of course since I have 3 kids and our home was the "hang out" for all of their friends, we had a lot of traffic and more spills than any normal household. I always have on hand the "spill kit" spot remover that I purchased from the team that comes to do our carpets and it does a super job on those spills when you can get them while they are fresh. This recent cleaning was done by the Tacoma #53 team and the crew members were Michael C and Erick C, they were professional, helpful and gave us estimates on getting the hardwood cleaned in the future. They worked steady and cleaned some spots that I wasn't sure would come out. Both of them were friendly and were happy to answer questions and go the extra mile to help us. I appreciate having neat clean and positive people in our home when we need to have help. I would highly recommend Stanley to anyone in need of floor cleaning. read more

Aaron Chittenden and Branden Digilio came to our house from Stanley Steemer. They were amazing! They came in around 1400 and left around 1600. The carpets were HORRIBLE before! They stunk, looked dark and spotted with hard spots all over them. They immediately started looking new! These carpets are 20+ years old and I didn't think they could be fixed! We called Stanley Steemer mostly for the stink factor! LOL! We just wanted a fresher, cleaner smell to our house until we are able to change the carpets. We;;, to our surprise, the carpets look newer and smell amazing! Now, I'm not too terribly rushed about getting new carpets! i think we can get another 10 good years out of these carpets! THANKS Aaron and Branden! We WILL DEFINITELY be calling you again in the future!!!!! read more

This was the second time in the last 2-3 years that we've had Stanley Steemer clean our carpets. It was great the first time and great today! Perry Mason and Adrian Harper were very professional throughout the cleaning... courteous, knowledgeable, and hard working. We took advantage of the 2 rooms and a hall deal for $99. They were in and out in about 1.5 hours and did a great job tackling our high traffic areas...the carpets look brand new! Thank you so much! read more

Our carpets looked pretty good but I wanted them to be professionally cleaned. I paid their online special for $99 (2 rooms and entryway), easily booked them online for the 8am-1pm time slot. Someone called me at 12:30 saying the crew was on their way. They showed up at 1pm and left before 1:25pm. I mainly wanted the living room done, so they did the living room & stairs. It looked super afterwards! Except the floor was wet until the following day (which I hear is normal). Super quick, but $99 for 20 minutes was a little steep! Also, when I went to pay the guy slided my credit card numerous times, then told me his reader didn't work and he'd have to call it in. Made me a little worried...but so far no fraudulant charges on my card. I'd use them again, but for a lower price or better deal. read more

Quality is inconsistent. Sometimes very thorough cleaning and sometimes just the minimum. It depends upon the technician they send out.

This is the second time that we have had our carpets cleaned by Stanley Steemer. Perry Mason and John Jennings showed up this morning on time and were very professional and courteous the entire time. After finishing the areas, they had me check them and ensure they were how I wanted them. They explained a couple of the problem areas that they were able to help, but not totally get rid of because of what they were. After cleaning one spot near the baseboards, they even cleaned off the mark that was on the baseboard. This is the second time we have had this cleaner, and I high recommend that you ask for Perry Mason and John Jennings when you call to get your carpets cleaned. read more

Will never use again. I received a call at 8 stating someone would be to my home by 830. I was still waiting at 1030. Carpets were so wet that 48 hours later I still can't put furniture back, that I moved myself. Standing water left on my hardwoods. Technician moved nothing, didn't even move a fan out of the way to clean behind it. Knocked over a walkway light and didn't replace. Still waiting for my emailed copy of my receipt. Filled out their survey, still waiting to hear from a manager to discuss my experience. Worst experience ever. read more

Hello...I would be happy to do so, just not on this public forum. Is there someplace I can email that to you?

Had a kid show up to clean my carpets, he looked around and said it would take 1.5 hours. After 15 minutes in 2 rooms and a hallway (unsupervised), he wanted my approval. I was not satisfied, it was still dirty and I asked him to redo the living room which he had no problem with. The water coming out on the second cleaning was still so dirty! I thought it should be clear water if the carpets were clean. This kid then saturated my carpets and did not take the time to suck up the steam/water that he put into the carpet. I'm on day 2 and even with my industrial fan going all night and the heat turned up my carpets are still wet and saturated in spots. He did not clean my carpets and said the Stanley person from last year must not have cleaned it very well. He had an excuse for everything I asked. Well, I'll never call Stanley Steamer back ever again. I'm so disappointed this time. The kid was friendly and tried to sell a lot of other services Stanley offers. read more

Well let me say the ease of scheduling and the promptness of the crew was great. The only complaint I had was the online special was 99 dollars plus tax for two rooms and a hall but the crew new nothing of that special and insisted the hall was not included, he said halls are 22.00 dollars extra so instead of my bill being 116.00 as advertised I ended up 138.00 so I think maybe some training to the crew should be applicable as they are representing your company, normally I would have blocked and bantered with him but I was just glad to get it done. Good service and product but the logistics need to be better trained read more

I would give them no stars if it was an option. First off they have to get water and drain the machine in your bathroom. They did not attach the hose to my sink correctly and ended up flooding my counter and all the drawers under my sink. Secondly, they drain the carpet machine by placing a really gross filter in your toilet. This is disgusting as it has been placed in everyones toilets. When the guy pulled it out of the toilet he dripped toilet water all across my bathroom floor. Finally the carpets still had stains and did not look like they had been cleaned. I called and spoke with a manager who promised me a refund. read more

Horrible. Don't show up on time. Don't have equipment to clean carpet.....so why are you here. The told me we will be back at 7 pm after an original time of 1pm. Ok I'll just sit here and wait more and more. It's now 8 pm. No ones here. I call dispatch, they have no clue wtf I'm talking about and tell me my order was cancelled. Such crap service. Never use them. Go with a local small business. read more

Will never use again. They had one guy come over to steam clean all of our carpets (3 bedroom house). We asked him to clean under the couch, so he moved the couch first, then cleaned around it, so when we put the couch back 2 days later, there's a large rectangle of uncleaned carpet where he had moved it to. There were several areas where he claimed "the carpet was worn, that's not dirt". But these areas came out just fine when we used resolve carpet spray on them, after he left. And the worst part is that he flooded our garage and wasn't even going to say anything. He was just getting ready to leave, like everything was normal! We had to ask him specifically to get the water out of the garage 3 times because he kept doing a terrible job, and saying he was done. We have used them for several years, and each year they have been doing a bit worse, but it has still been acceptable. This time was the last time. read more

These people are a rip off they wanted to charge us $240.00 for my living room and couch I told them HELL NO it is other carpet cleaning services out here that will do it for $120.00 so I will be taken my money somewhere else Stanley Steemer is a rip off read more

The guys that cleaned my house were very professional and friendly. They really know their stuff! They were able to work with me and help give me tips about my carpets and upholstery, and I was happy with the service. The price is a little much, which is why it's only 4 stars. Otherwise, based on service alone, it would be 5! read more

Leon and Sam were great young men who worked hard and did an outstanding job. The stairway was pretty soiled from dogs and it is very clean now! All stains came out and the carpet looks really good. The guys were on time, we got a call 1/2 hour prior to their arrival and they were in and out in good time...but did not rush and spent ample time cleaning the carpet well. We will use again and recommend. read more

Not 5 stars only because a couple spots returned after my carpet(s) were drying out - can't really blame Stanley Steemer for not seeing what we couldn't see either. We thoroughly inspected the work before Jacob left and he gladly went back over a couple areas we did see. It may just be the process - but it kept me from awarding a 5 star review. However, given the price for the area we had cleaned, and the service provided, I was highly satisfied and would recommend Stanley Steemer service. Kudos to the employee sent - Jacob Huibregste - a highly motivated and personable young man whose professional approach to his job was commendable. read more

Stanley Steemer lied to us twice regarding why they were very late. In addition to wanting our carpets cleaned we wanted our hardwood floors cleaned. When we finally got the phone call that they were on the way, we were informed that the machine for the hardwoods was so so bad the tech would not use it on his own floors. A total waste of a day and very unprofessional Stanley Steemer. read more

Very unhappy with service. Stained one of my chairs then it took weeks of playing phone tag before they came out to fix it. They will only give out a 1-800 number and you talk to a national dispatcher rather than the company that will do your service. I had all the furniture moved out so they could spend their time cleaning and making sure it was as dry as possible. Two technicians--some of the rooms were good, others sopping wet. Finally someone came out to fix my chair but either did not knock on the door loudly enough or didn't knock at all. (I was sitting in the living room from 8-12 waiting for them.) I would never use this service again. Caused me undue stress. read more

The techs that came to my house were kind. However, my carpets were left dirty and crunchy. The light dirt came out of my carpet but stains were not removed and heavy traffic areas were not left cleaned. My carpet is brand new and fairly clean, so I expected a lot better. I was left highly disappointed. An entire room was missed. I called them to let them know a room was missed and my carpet was left crunchy. Another tech came out to clean the missed room. He went over the areas again with "half pressure" and told me that should fix the crunchy carpet. Overall, I am just very disappointed that I paid $400 +tips to have my carpets cleaned and they do not look any cleaner than before they were cleaned. I also paid for deodorizer and I do not smell any deodorizer, so I am not sure any was used. The whole experience was expensive and disappointing. I am surprised that an apology was not offered for their mistake and they did not offer any concession for the effort I had to make to be available again to meet the tech at my home the second time. I will not use Stanley Steemer again. I do not recommend them. There are better companies around. read more

Great great job. Carpets clean up really well and the guys were very nice and helpful!

Aaron Chittenden, was prompt, professional and informative. I would use him again in a heartbeat.

We will never attempt to use Stanley steemer again. Our window was from 11-2. We sat around waiting for them all day. At 1:45 someone calls and tells me that the crew is running a few minutes behind but that they are packing up now and heading my way so would just be a few minutes late. An hour later I get another call saying the crew is on there way and will be here in 30. I cancelled the cleaning. They didn't offer any apologies or discounts or anything for the inconvenience. Poor service!!! read more

Stanley Steemer of Auburn, WA is attempting to scam my boyfriend and I. We already paid for our service in person and is recorded on a credit card statement. We paid $115 as we paid for the one room carpet clean as well as a 15 enzyme deodorizer. The workers who did the carpet were great. However, after we had already paid, the company again sent us another bill, this time for $99. Claiming that we did not pay our amount. And we had. Again it was actually $115 that we paid. We called the company multiple times to resolve this issue. They asked for a receipt and we sent them a copy of the receipt immediately. They then tried to claim they had returned that amount because there was a glitch in their system around that time. However, we again looked at our credit card statement and this was entirely untrue. Stanley Steemer required we send an image of our card statement. We paid in person because we do not feel comfortable posting these things through email or online. And it is completely unreasonable to require that for their own mistakes. So, I went through the company's main customer service support chain (rather than just through Auburn) and they said they would try to resolve the issue. They have not contacted us, called us, or responded since. They are holding us entirely liable and responsible for a mistake they made. And on top of everything, they are ignoring us and refusing to help us. We will be sending the image of our bank statement tonight. Never again will we use this company and to avoid scams like this one, I would strongly urge that you don't either. We will not pay $99 for something we already paid $115 for. And Stanley Steemer will never see our business nor any of my friends' or family's business again. As all of them have agreed that with this situation at hand, they do not want to be held liable or responsible for a company's mistakes. As for you, Stanley Steemer, I would strongly suggest you start putting your customers at utmost importance and rather than pushing YOUR responsibilities onto them due to mistakes your company created, you handle it in the most professional way in the future. Do not lie with claims that you will help resolve the issue when you have done no such thing and do not push responsibilities onto your future customers. Handle them yourself. NOTE: I Deleted every poor review I had written in the past on Yelp, Yellowpages, Google, and Facebook when i had contacted the previous customer service agent who promised to help and has done no such thing in a satisfactory manner. I am re-posting as I had promised that if they did not help us, I would re-post the reviews and if they had helped us, I would leave them off. They did not hold up to their word, but I will hold to mine very truly. read more