Great experience. Will in the Service dept took care of us…read morewith an issue we had with another GM dealership in Waco and Michael Weithorn took very good care of us with the purchase of a new car

I went online and scheduled an oil change for 10:30. Arrived at 10:20 for my appointment. I did not…read moreleave the establishment until 12:18. Never once was told that they were running behind, apologized for the long wait, nothing. Why have me schedule an appointment if you're not going to honor the time the customer scheduled the appointment. That was a complete waste of 2 hours of my day. Then when they finally brought my car up to the front, they parked behind a car that was in a line and then parked another car right up to the back of my vehicle where it was completely difficult to get out. I had to back up and move forward twice to get my car out from between the two vehicles. Service & time management deserves one star. Only gave two because the lady at the service desk was friendly, although still no acknowledgement of the time it took for the service. Will not be returning here for an oil change again.

Overall impression: Buying our 2026 Subaru Ascent at Douglas Subaru in Waco, TX, was the best…read morecar-buying experience I've had in over seventy vehicle purchases. If you want an honest, no-pressure dealership that treats you like a person and not a sale, this is the place. Last weekend, Deborah and I set out to find an SUV that fit our needs. From the moment we arrived, our sales representative, Beth Kwasnica, made the entire process effortless. She listened closely and guided us toward the right Ascent, never pushing us to rush or commit. That patience mattered. We even had the space to step back, reflect, and pray about the decision, and Beth respected every minute of it. What made it exceptional * Beth Kwasnica's genuine care. After decades of dealership visits, it's rare to meet someone who truly puts your interests first. Beth is, without question, the finest salesperson I have ever worked with. * A true no-pressure environment. There were no hard sells and no rush. Just clear guidance and real attention to what we wanted. * Mike Lusby's straightforward honesty. The manager, Mike Lusby, handled the management and finance side with the same integrity. No high-pressure tactics, no gimmicks, just clear and honest answers. * Promises kept. What stood out most was the absence of empty promises. Beth and Mike simply exceeded our expectations at every step. The trade-offs Honestly, we walked away without a single complaint. My only regret is that we didn't find Douglas Subaru sooner, after so many less pleasant experiences elsewhere over the years. Recommendation * Buy here if you want honest guidance, patience, and a team that respects your time and your decision. * Skip if you need high-pressure sales tactics, because you won't find them here. Deborah and I are truly grateful to Beth and Mike. We recommend Douglas Subaru without hesitation and will happily send friends and family their way.

I won't buy a car here because the staff is so weird! They would not give me a trade in value for…read moremy car, then they kept trying to keep my old Subaru and make me drive a new Subaru around town while I run errands and I kept trying to explain how that doesn't work for me because I have to pick up my child at school and I would need his carseat, they acted like I was lying by questioning that and pressuring me to take the car. Anyway, I finally got my keys back and left. The desperate energy plus their sales tactics were strange and made me so uncomfortable. I won't be coming back.

Antonio is the man! Super extensive PPI, took his time, ran me through everything he saw, and did…read moregood work. Money well spent. Good people all around

They are a little slow and take a long time to get things done. But they are HONEST and do quality…read morework! Would use again!

I called to inquiry about a vehicle, said good morning I'm interested in 2 of your vehicles on your…read morelot. Do you all happen to offer financing, he said no we don't. I said ok thank you and he just hung up. Not a very welcoming conversation with mutual manners.

We found the truck with everything we needed and wanted for less than we were planning to spend…read more I'll definitely be back for our next vehicle!

BUYERS BEWARE!!! The 5 star rating is mainly before new ownership. In years past we had bought…read moreSEVERAL cars from Wooday Car Center. We moved out of Waco in 2015 and returned in 2023. A few weeks ago we decided to purchase a new car because we had always had such great experiences with them. I did search and saw 5 star rating. We found something we liked, even though it had 2 thousand miles more than advertised online since the owners had been using it to drive back and forth to Austin, where they live. we went ahead and bought it. I noticed it did not have a tag to say when it needed the next oil change so called to find out if it had been changed since I knew it had been being used. She gave me the mileage of the last time it had been changed.....6,000 miles. I asked Tamera if they would have it changed if we bought it back in, since I had never in my life bought a car that needed an oil change! Her answer was no. From my understanding they bought the business around 2018, So all the good reviews before that is from PREVIOUS owners

Dishonest and Misleading Experience at Woodway Car Center (9900 Woodway Drive, Woodway, TX)…read more My son had a very disappointing experience with Woodway Car Center while trying to purchase a 2020 Toyota Supra. He spoke directly with the manager, Damon, who repeatedly described the car as being in "excellent" and "near-perfect" condition. My son lives in North Carolina and, based on those assurances and some selective video footage (but no close-up photos), he put down a $1,000 deposit on a Monday to hold the car. Before sending the deposit, he specifically asked if the vehicle had any paint flaws, rock chips, or dings. He was told there were none. Despite requesting close-up images, none were provided. He spent $800 flying to Texas to see the car in person and arrived Wednesday morning -- just two days later. What he found was not what was represented: the car had noticeable rock chips across the front, visible wires hanging out, and multiple trim pieces missing. None of this was disclosed beforehand, and none of it appeared in the images or videos shared. Because of the condition of the vehicle -- which was clearly not "near perfect" -- he declined to go through with the purchase. Damon then informed him that the $1,000 deposit would not be refunded because they had held the car "too long." Two days, for an out-of-state buyer, is not excessive by any fair standard. This experience cost my son $1,800 between the non-refundable deposit and travel, and it stemmed from what we believe was a clear misrepresentation of the vehicle's condition. We are sharing this in good faith based on a real experience so others -- especially those buying from out of state -- can make informed decisions. We were later threatened with legal action if this review wasn't removed. In our opinion, honest feedback shouldn't be silenced. Buy with caution. In our view, this dealership was not transparent, and the information provided ahead of time was misleading

My wife and I have both taken our vehicles here since Ron bought and opened this business over 15…read moreyears ago. We have never experienced anything but the highest level of courtesy, honesty and knowledgeable repair. Period. That's why we still bring our cars to Woodway Automotive, even though we now live an hour and half away. There have been many times that Ron has discouraged me from getting unnecessary repairs, even when he could profit from doing those repairs. I *highly* recommend Woodway Automotive.

This morning, out of nowhere, my car had a horrible clunking in the engine compartment. Sounded…read moreunsafe to drive. Woodway Automotive was close so I called and was able to get in immediately. When I arrived, the mechanic looked at the car and identified the problem within 10 minutes. Fixed it right then and there at a very reasonable price. I was out the door in 25 minutes. A less reputable place could have told me my engine was going to fall out and I would have believed them (it sounded that bad) and I would have had it fixed. I'm very grateful for the honest and speedy service I received. I will definitely go back! *Note: they prefer if you make an appointment

Kyle & Co. went above & beyond to isolate & fix the overheating issue with my son's Mustang…read more First time I've used their services, but it won't be the last. Very pleased & will gladly recommend them to others.

We are on a long multi-state trip on our Mercedes RV and our air conditioning was failing on our…read moreway into Waco. We called Advanced Automotive and although they were swamped they offered to see if it was something they could take care of in our tight time frame. They were able to fix it and the cost was very reasonable. Their great and considerate service is appreciated.

After breaking down on my way to Houston for work on Sunday and having to abandon my truck and hire…read morea rental from Killen Airport (Taxi Fare $130 from Gatesville to airport). I contacted Terry on Monday morning and he was straight on with the recovery and repair of the truck which was finished by Tuesday. Terry kept me updated throughout and fixed it for half the price I expected. I was unable to recover the truck until Saturday and Terry immediately offered to collect me from the airport after dropping off the rental (100 mile round trip for him) which saved me the cost of a Taxi back to Gatesville. To say he exceeded my expectations in every way does not do service to this Gentleman. What an absolute Diamond - thank you Sir!

I want to start this by saying I've been to stones several times and have never had an issue…read more I went in last Tuesday because I had a nail in my tire. They fixed my tire and I left. When I got home I looked closer at my rim and noticed that the rim was completely scratched up. I have a brand new car, with zero damage on any wheel. So I called and was told to bring it in the next day. So I did. The guy told me that in all his years of working, when using the tool that removes the tire from the rim, it always damages the rim. (I literally have that on video) so apparently every wheel they've ever fixed has been damaged by this machine. I cannot imagine a company would make a product that knowingly damages clients property and think it's ok. The guy took my info and said they'd call me. Never heard from them again. Called today and was told they would refund my money and try to buff it out. To me that's not acceptable. So I get that it's a minor thing and obviously doesnt effect how my car drives- however it's the principal of the thing. They damaged my car and refuse to fix it. It's not right and they need to retrain everyone how to use the machine properly.