The customer service is terrible!!! They refused to return unused merchandise and were abrasive and…read morerude when asked. They were also belittling and sarcastic when questioned further. Money would be better spent elsewhere.

Rude- way overpriced- never again - looking forward to the "Going out of Business Sale". I still…read morewon't go. Yep- I'm local.

Drive a little further and go somewhere else, very rude and unhelpful. Couldn't seem to care less…read moreabout my issue.

Looking for a faucet aerator. The clerk (woman) just couldn't be bothered, curt and dismissive. I…read moredon't think they'll go out of business simply because I won't shop there anymore but if the trend continues with this woman it most definitely will.

Here's my tale of woe. This place has one person working there, I brought in a can of paint with…read morethe name and paint formula ON THE LID. no big deal, right? well, you're wrong because this guy took 10 mins to look up the paint, kept checking the doors while waiting on me (which i can understand). but here's the part that gets me. I was being helped, but he takes off to go check out 7 people while i'm standing there for 20 mins without so much as an "i'll be right back" I won't be going to this ace hardware location again. They better improve after they change locations. what a frickin joke. waste of my night.

Service sucks!! No easy returns as advertised...Manager degraded and swore at customer at the…read moreregister in front of other customers... great way to treat customers don't go here !!! They don't care about you he even said so!!

I used to put up with their high prices because they were convenient. When I found out the service…read moreand return policy was just as lousy as Home Depot...well...I'll just take go with the much lower prices and go down the street to Lowes or Home Depot.

My local go to place to shop! Probably the best selection of fasteners there is around! Always…read morefriendly staff! Always have been treated good on price at this place by the owner! Thanks Ace Kaysville!

My husband and I were putting up a fence in our backyard and adding some extenders to our…read moresprinklers. We stopped by the Ace Hardware to grab a few supplies. I'm not sure how new this store is (I don't go to Kaysville often), but they had complimentary popcorn at the front for the customers. We were looking for a particular piece for our sprinklers and decided to make do with what we found until Jake asked if he could help us. When we told him what we were looking for, he knew exactly where it was. We were grateful for his help and became extremely impressed when we found out it was only his 5th day on the job! He said he's been studying a different isle every day. We're very impressed with him and hope to see him again next time we stop by!

Whether you're gearing up for the zombie apocalypse or want some country attire, Smith & Edwards…read morehas your back. It's a vast store with so much stuff you'll need a few hours to properly browse it all. They definitely lean into the country boy theme-the clothing, the sporting and outdoor gear-it's a specific vibe and demographic. The thing that surprised me the most (and maybe shouldn't have) is the aisle of things I consider "prepper" tools. Gas masks, full body suits that look ready for space travel, military garb, etc. If you're looking for something a little "out there," this might be a place to visit. For everyone else, come ready to explore. There's lots to see.

Retired marine government contractor here. Not from Utah. I…read morewas Heavily profiled when I was in there, the guy at the gun counter as I was looking at knifes had a pretty stiff attitude as I'm looking at $300 knives, made my purchase, got to the parking lot sheriff was sitting in the parking lot next to my truck watching me closely, I'm not a criminal. Don't have a record. any type of harassment FROM THIS COMPANY(employees) OR THE SHERIFFS DEPARTMENT(profiling me) in the store or in the parking lot WILL RESULT IN A LAWSUIT. My one and only fair warning. Do I believe people need to be prevented from stealing stuff? Yes absolutely. Do I believe they need to profile someone to the point the sheriff gets called based off "looks", shopping trying to purchase/pay for products. ABSOLUTELY NOT.

The service sucks when a male worker can come up in his Hawaii want to be surfer dude shirt and you…read moreare looking at stuff and say hey if your going with switch cover go with this one it unbreakable. My reply is my boys can break a metal chunk out of a stove. No look and proceeds to slightly bend it dude no one asked for your shitty stinky ass to come near me and try to prove me wrong. So unprofessional. How about he not try to be let's prove a person wrong and rather be helpful. So not happy with tho location.

$7000 in materials. $6000 ordered in one delivery with the Pro Desk. Took three days for a…read morequalified individual to accept payment and make the order. Once ordered, delivery was on time. Two items were substituted for specific items needed. Made a call to have those two items delivered and swapped for the incorrect ones. This was confirmed. Those items were job and time critical. After three days I call again to find out where those delinquent items are. Then they tell me instead of swapping them, I have to return the incorrect items, then pay again for the new ones, then they will order the correct items. Another lost three days. I have to drive to town to return and pay. Again, expecting two more days, after three I call again. Cant get through to the pro desk. This happens two days in a row. At some point one item shows up via UPS. The other item turns out not to have been ordered at the same time and tracking shows it now coming from NY state with an unknown shipping date. Looking at the HD website for this product it now shows delivery by a date that is 14 days away. I end up having to cancel this order and reorder it from Lowes with a three day lead time until home delivery. In summary, way too painful for a Pro order. I wont use HD again for an important project. The people I dealt with at the Ogden store were all very nice, though insensitive to the delays, but communication within HD and to this Pro customer were sorely lacking. I recommend looking at alternative lumber yards first if its an important project.